Refunds

[Thripp87]

I state this point genuinely. 
Are fans entitled to any sort of refund under consumer rights acts for this season?

This is not unprecedented, indeed Sunderland fans were offered a refund in the good old days when we beat them 8-0. 
 

Out of all the issues I have with SFC this season the silence and treatment of the fans who continue to pay hard earned cash to watch SFC is the biggest insult. Say we have 18,000 season ticket holders paying £600 on average, surely the club should be looking to get some goodwill back and refunding 50%, an approximate cost of £5.5m. To ignore this an say nothing is an absolute disgrace, I can’t wait to see them all face the music at the fans forum. 
£5.5m is absolutely nothing for a club due over £100m for failing in the Premier League. On that particular subject if I was the chairman of the Premier League I would be bringing in a minimum standard moving forward that has to be met to qualify in the future, much in the same way a boxer doesn’t get their purse for abject failure. 

[hypochondriac]

You buy a ticket to gain access to a seat in a stadium on match day and watch a game for 90 minutes plus stoppage time. You've received that so not sure why you think you'd be entitled to any sort of refund for that. You aren't entitled to good performances or results no matter how much you pay. Regarding being awful, there's still a chance that Leeds fail to get promoted this year. If that happens then I know whose position I'd rather be in next season despite the abject failure. 

Edited Monday at 23:05 by hypochondriac

[ApprenticeBillionaire]

Lol.

Top banter. Top banter.

[Turkish]

[EssEffCee]

Why would we get a refund?

[Farmer Saint]

This thread went well...

[Football Special]

47 minutes ago, EssEffCee said:

Why would we get a refund?

Some fans have been doing their own "refunds" by selling back to the club on the ticket exchange, a mate of mine has over £250 credit on his account now so that will pay for a large chunk of next seasons , might even top up some more if exchange opens for other remaining games 

[Football Special]

I do think that the club have a big PR job to encourage season ticket sales for next season, closest thing we could get to a refund is a big discount for renewal,  fans are demoralised , will be an easy decision for some to not renew 

[EssEffCee]

16 minutes ago, Football Special said:

Some fans have been doing their own "refunds" by selling back to the club on the ticket exchange, a mate of mine has over £250 credit on his account now so that will pay for a large chunk of next seasons , might even top up some more if exchange opens for other remaining games 

If we come back up I expect the club to limit that like others are starting to do. Must attend x amount of games or lose your right to renew.

Obviously be no point next season as we'll be nowhere near selling out season tickets.

Think Brighton even charge a fee for transferring a digital ticket for a game and limit that too.

Edited yesterday at 08:16 by EssEffCee

[Saint Fan CaM]

Very few ST holders that are also true Saints supporters (as opposed to ‘tourists’) will give up their seat. Living in cloud cuckoo land to think otherwise. There will be a drop off in sold seats - there always is typically, but not to a huge extent, particularly if results improve.

[Football Special]

2 minutes ago, EssEffCee said:

If we come back up I expect the club to limit that like others are starting to do. Must attend x amount of games or lose your right to renew.

Obviously be no point next season as we'll be nowhere near selling out season tickets.

Think Brighton even charge a fee for transferring a digital ticket for a game.

Perhaps, but I understand from talking to someone at the club that they see this as a good additional revenue stream, particularly for A cat games, match already "sold out" so they then give a season ticket holders back 1/19th as an account credit not actual cash, say £30, then sell that seat for £50 plus booking fee , as long as they benefit financially it's good for them. 

The Brighton ex̌ample is not resale on exchange is it i think thats just season ticket holders who transfer seat to a mate and they charge for that 

[gio1saints]

I don’t watch to watch this Juric no identity no clue football and a no guts team next season.
When /if there’s a new Manager and when / if the squad changes and grows some collective balls I will renew my ST- but starting with this guy out at end of season please. I may be stupid sometimes or often but I’m not a masochist. 

[Whitey Grandad]

Why should you get a refund when you have had the enormous privilege to watching Liverpool, Arsenal, Chelsea, Tottenham and all the other truly amazing teams in “The World’s Bestest League” ?

Edited yesterday at 09:05 by Whitey Grandad

[Jeremy Corbyn]

Doubt there's any actual grounds for a refund but the club would do well to offer some sort of additional discount next season for renewals to retain loyalty.  Personally the ritual humiliation over the last 4 years has pretty much killed my interest, can't be the only one.

[beatlesaint]

2 hours ago, Football Special said:

I do think that the club have a big PR job to encourage season ticket sales for next season, closest thing we could get to a refund is a big discount for renewal,  fans are demoralised , will be an easy decision for some to not renew 

I agree they do. One things for sure, they cant even consider an increase, if anything they should make a small price cut to try and encourage more fans back. They probably wont, its a business after all, but speculate to acumulate and all that !

[OldNick]

26 minutes ago, beatlesaint said:

I agree they do. One things for sure, they cant even consider an increase, if anything they should make a small price cut to try and encourage more fans back. They probably wont, its a business after all, but speculate to acumulate and all that !

Isnt it 4 more games, and so they may use that as a kind of discount by not increasing prices

[warsash saint]

26 minutes ago, beatlesaint said:

I agree they do. One things for sure, they cant even consider an increase, if anything they should make a small price cut to try and encourage more fans back. They probably wont, its a business after all, but speculate to acumulate and all that !

The way the club took the piss with the FA Cup home ticket prices, there is zero chance of giving any incentives next season!

[kitch]

On the idea of refunds I think you're slightly delusional, but I agree the club's PR has to be among the worst in the league. Too busy farting around making tourist bars and shitty TV-style shows.
They need to acknowledge the fans have been let down, badly, for the second time in three years. Nobody expected us to pull up trees, and relegation was always likely. You  can only do your best, right?
Well, doing your best isn't allowing a self-serving manager to implement a suicidal tactical system and then berate the paying supporters for pointing it out. Nor is it to allow a manager to set up a team with no strikers and full backs & midfielders as centre-backs. The managers might be doing their best- they might just be a bit rubbish, but people running the club are the ones accountable, because they're the ones that put them there.

The silence that comes out of this club when the chips are down is deafening. Surely it's better to treat fans as equals, to keep them informed? If you get everyone onboard, the positivity can come from within. These days it reeks of a load of mollicoddled millionaire kids protected at all costs, managers seemingly on meth and a club that doesn't connect with the fans unless it wants to sell them something.

So no, I think your refund idea is probably not going to happen!

[Ken Tone]

2 hours ago, beatlesaint said:

I agree they do. One things for sure, they cant even consider an increase, if anything they should make a small price cut to try and encourage more fans back. They probably wont, its a business after all, but speculate to acumulate and all that !

Seem to recall that with previous relegations they've kept the price the same but pointed out you get more games for your money!

[Sir Ralph]

Technically no reason to do this.

From a morale / loyalty perspective they should be giving a discount to those who renew. If they dont I think ticket sales will drop next season. This season has been completely unacceptable. If I went to a musical or theatre and the whole show fell apart, nobody knew their lines and people gave up I would fully expect a refund. Honest question, why is football different (regardless of the technical legalities of the Club not needing to give a refund)?

[Pamplemousse]

A discount would be appreciated, or even offer one of next season's kits for free, that would go a long way.

They've upped the season ticket pre-match food/drink discount to 25% but for the last game, a free drink would be a nice thank you as well.

[EssEffCee]

10 hours ago, Football Special said:

Perhaps, but I understand from talking to someone at the club that they see this as a good additional revenue stream, particularly for A cat games, match already "sold out" so they then give a season ticket holders back 1/19th as an account credit not actual cash, say £30, then sell that seat for £50 plus booking fee , as long as they benefit financially it's good for them. 

The Brighton ex̌ample is not resale on exchange is it i think thats just season ticket holders who transfer seat to a mate and they charge for that 

Yeah sorry I wasn't too clear re the Brighton thing. 

And of course it's a good money spinner but that's presumably true of all other clubs too? It'd be an even bigger one if they revoke a season ticket and keep it as match day only.

Which is why I think it won't happen next season as we won't sell out the season tickets but it'll be on the cards if we go back up I reckon.

[Andy Hill]

I think that the season ticket take up for next season will be way down initially for many reasons - at present watching ladies bowls is more entertaining.