macca155 Posted 22 August, 2021 Share Posted 22 August, 2021 Not the club's finest hour. Marjor fiasco. That refund will cost at least 1/2 million I suspect. Someone is having a meeting without coffee on Monday morning. So avoidable, alarm bells should have rung two weeks ago. Just email out a match ticket to ST holders as a one off. That would have solved the problem and saved money. 2 Link to comment Share on other sites More sharing options...
eurosaint Posted 22 August, 2021 Share Posted 22 August, 2021 I’ve just received a mail from the club asking me to complete a ‘Matchday Experience Survey’ 😮 I won’t be holding back but where the hell do I start ! At least they team did us proud but for the rest of it, it was shambolic 😩 Link to comment Share on other sites More sharing options...
DJ_TOAST Posted 22 August, 2021 Share Posted 22 August, 2021 So Season Ticket holders get a credit not a refund, pfff Link to comment Share on other sites More sharing options...
JRM Posted 22 August, 2021 Share Posted 22 August, 2021 34 minutes ago, DJ_TOAST said: So Season Ticket holders get a credit not a refund, pfff Yeah they basically hope buy some tat from the club shop, goes someway to buying one of the new shirts for those who want one. No excuse for such a mess outside the ground today, very very poor. Link to comment Share on other sites More sharing options...
Lord Duckhunter Posted 22 August, 2021 Share Posted 22 August, 2021 14 minutes ago, JRM said: Yeah they basically hope buy some tat from the club shop, goes someway to buying one of the new shirts for those who want one. No excuse for such a mess outside the ground today, very very poor. Can it be used against next years ST? I can’t believe there hasn’t been more shite over this. When I got in about 5 past I looked back and couldn’t believe the queues behind. Serious fuck up. Link to comment Share on other sites More sharing options...
Mattster Posted 22 August, 2021 Share Posted 22 August, 2021 59 minutes ago, DJ_TOAST said: So Season Ticket holders get a credit not a refund, pfff Hopefully can put it against the outstanding balance since we are doing the installments? Link to comment Share on other sites More sharing options...
S-Clarke Posted 22 August, 2021 Share Posted 22 August, 2021 It was a shambles, honestly. What has changed? New company doing it? Are these new readers on the turnstiles? It was a bit of a shambles tbh, for a Premier League club totally unacceptable but credit to the club for actually offering full refunds. Held their hands up. Heads will probably roll over this, it's going to have cost the club a small fortune and we don't have money like this to waste atm. Link to comment Share on other sites More sharing options...
haddock22 Posted 22 August, 2021 Share Posted 22 August, 2021 Next stage of shambles if we get vouchers for club shop instead of cash refund Link to comment Share on other sites More sharing options...
S-Clarke Posted 22 August, 2021 Share Posted 22 August, 2021 1 minute ago, haddock22 said: Next stage of shambles if we get vouchers for club shop instead of cash refund I'd imagine it'll be similar to the season ticket refunds during the lockdown - just a credit on everyone's account that they can use against other matches etc. Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 22 August, 2021 Share Posted 22 August, 2021 1 hour ago, Mattster said: Hopefully can put it against the outstanding balance since we are doing the installments? Good point. Let’s give it a go. Link to comment Share on other sites More sharing options...
Stud mark of doom Posted 22 August, 2021 Share Posted 22 August, 2021 51 minutes ago, S-Clarke said: I'd imagine it'll be similar to the season ticket refunds during the lockdown - just a credit on everyone's account that they can use against other matches etc. I think that was just an option last time - I certainly has my ST gradually refunded in cash last season. Link to comment Share on other sites More sharing options...
Alan Sugarfree Posted 22 August, 2021 Share Posted 22 August, 2021 I got in 12 minutes after KO, annoying but I’d rather give the money to the Saints foundation so some good can come out of it. This last week has been a PR disaster for the club. 1 Link to comment Share on other sites More sharing options...
Saint Garrett Posted 22 August, 2021 Share Posted 22 August, 2021 2 hours ago, JRM said: Yeah they basically hope buy some tat from the club shop, goes someway to buying one of the new shirts for those who want one. No excuse for such a mess outside the ground today, very very poor. Surely it can be used against away tickets / cup tickets etc ? Link to comment Share on other sites More sharing options...
eurosaint Posted 22 August, 2021 Share Posted 22 August, 2021 What’s the betting that we won’t get the admin charge deducted ??? 😼 Link to comment Share on other sites More sharing options...
chuz Posted 23 August, 2021 Share Posted 23 August, 2021 On 30th July, the club put out this statement about investing £2.5 million in stadium enhancements https://www.southamptonfc.com/news/2021-07-30/southampton-fc-announces-st-marys-improvements It included the line: "To help enhance the concourse experience even further there will be a full refurbishment of the kiosks with the installation of new point of sale technology and an increase in till points by over 20% to help reduce queue times, as well as new digital signage throughout to help direct fans to less busy outlets." I thought these improvements might be done before the season started, but yesterday in the Itchen was the worst queues for food and drink I've experienced in 20 years at St Mary's (except when they gave everyone a free pint). There were two people serving across six pay points in the bar area. Normally I get a pint in the ground with mates before the game but didn't bother yesterday because of the huge queues. Not sure if that was true across the entire stadium, but surely its yet another revenue opportunity missed? I also understand that the half time beer tokens have been stopped? Curious whether this was specific for the Itchen or across the entire ground... Link to comment Share on other sites More sharing options...
Saint Garrett Posted 23 August, 2021 Share Posted 23 August, 2021 Was the same in the Kingsland Northam corner. There is no ground I've ever been to that is worse to get a pint before the game / at HT. I nipped down on 42 mins to get a quick pint, stood still for 10 mins in the queue, and gave up. I dread to think how much money they could make if they could actually serve quicker and satisfy demand. Why is there no "bottle only" bars for example, or people waling around with beer taps on their back like you see at other grounds. It is a mess atm. Link to comment Share on other sites More sharing options...
steve green Posted 23 August, 2021 Share Posted 23 August, 2021 My season ticket arrived today ! Hooray. 1 Link to comment Share on other sites More sharing options...
DJ_TOAST Posted 23 August, 2021 Share Posted 23 August, 2021 7 minutes ago, Saint Garrett said: Was the same in the Kingsland Northam corner. There is no ground I've ever been to that is worse to get a pint before the game / at HT. I nipped down on 42 mins to get a quick pint, stood still for 10 mins in the queue, and gave up. I dread to think how much money they could make if they could actually serve quicker and satisfy demand. Why is there no "bottle only" bars for example, or people waling around with beer taps on their back like you see at other grounds. It is a mess atm. Northam was the worst I've ever seen it at half time. Every season exactly the same and no improvements. Like you say bottles only could be 1 way to speed it, instead of 1 guy pouring pints every time an order is made (as was in Northam which was ridiculous). I appreciate the comments about the staff are only temp and on min wage etc, but it's not really the fans problem, Saints should pay people a bit more or whatever needs to be done to sort it out, they would quickly make any money back in extra sold drinks. Just another thing on top of the ticket office how the club is so unorganised and a mess and doesn't really care. 1 Link to comment Share on other sites More sharing options...
Chocolate Box Posted 23 August, 2021 Share Posted 23 August, 2021 3 hours ago, steve green said: My season ticket arrived today ! Hooray. Mine too, the accompanying letter made hilarious reading given the debacle yesterday. 1 Link to comment Share on other sites More sharing options...
Berkhamsted Saint Posted 23 August, 2021 Share Posted 23 August, 2021 5 hours ago, Chocolate Box said: Mine too, the accompanying letter made hilarious reading given the debacle yesterday. Still waiting for ours. At least the Newport tickets arrived okay. Link to comment Share on other sites More sharing options...
Lord Duckhunter Posted 23 August, 2021 Share Posted 23 August, 2021 The interesting thing will be what caused yesterday’s fuck up. Was it the QR codes on phones, the paper tickets issued to ST holders, single game paper tickets or ST cards. If it was mixture of all of them and the problem was the scanners I can see that being a right ball ache to fix. Link to comment Share on other sites More sharing options...
Give it to Ron Posted 24 August, 2021 Share Posted 24 August, 2021 On one of my group FB pages a company from Hythe were advertising for staff to work at the game was very late maybe Thursday/Friday. After the Levante friendly survey I let rip about the service 2 people serving a massive queue many gave up. The lost revenue on match day must be ridiculous. Link to comment Share on other sites More sharing options...
chuz Posted 24 August, 2021 Share Posted 24 August, 2021 11 hours ago, Lord Duckhunter said: The interesting thing will be what caused yesterday’s fuck up. Was it the QR codes on phones, the paper tickets issued to ST holders, single game paper tickets or ST cards. If it was mixture of all of them and the problem was the scanners I can see that being a right ball ache to fix. I was stood by the turnstiles for a while before the game. The issue in the Itchen was paper tickets - pretty much every other one would not scan. Season tickets were fine, at least where I was.... Link to comment Share on other sites More sharing options...
Saint Garrett Posted 24 August, 2021 Share Posted 24 August, 2021 My ST was fine, but it took quite a while to actually scan. Was no real issues in the kingsland/northam corner, apart from general slowness. Link to comment Share on other sites More sharing options...
CamSaint Posted 24 August, 2021 Share Posted 24 August, 2021 My tickets for the Chapel End were delivered by post within 48 hours of ordering them. We got to the ground at about 12.50 thinking there would be long queues & unsure how many people might be asked to show Covid passes. Walked straight up to the turnstile - no-one in front of us & straight in. Queued behind 2 people to buy a coffee & were in our seats by the time the teams were announced at 1 PM. I applaud the club's decision to reimburse the ticket prices as quite a few people with seats near us were still coming in after the game had started, and clearly many experienced real problems in other parts of the ground. However, the stadium looked about 2/3 full @ kick off so a lot of us must have made it in on time even though some will have no doubt had to queue for some time in order to do so. Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 24 August, 2021 Share Posted 24 August, 2021 The queues for Turnstile F at 1:30 were as long as any that I have known but moved on smoothly. One entrance was reserved for the exclusive paddy seaters but by the time that we got nearer the steward very kindly invited us all to use it. I told him that this situation wouldn't last long. The tickets worked OK but I assume that was because I presented the barcode side to the green light. I don't think it used NFC. Link to comment Share on other sites More sharing options...
Scottish-Saint Posted 24 August, 2021 Share Posted 24 August, 2021 I couldn’t scan my QR code from my phone and I eventually used a backup printout which I had with me which worked after few tries. I suspect the backend scanning and processing IT infrastructure was struggling to cope with the number of tickets being presented and scanned. It seemed to work fine with the 2 friendlies but struggled with a full house. On a related note, the club should have made mobile tickets available via Apple Wallet (and Google equivalent) so it’s easy to find and present the ticket. Also your phone screen’s brightness automatically increases when Wallet is opened, quite important as it’s dark at the turnstile! It’s also much more professional. 3 Link to comment Share on other sites More sharing options...
Jammy Saint Posted 24 August, 2021 Share Posted 24 August, 2021 Anybody know why they changed the previous system for scanning your tickets as it seemed to work perfectly well before in my experience. Link to comment Share on other sites More sharing options...
suewhistle Posted 24 August, 2021 Share Posted 24 August, 2021 Perhaps someone got a kickback buying a new system as the old one worked well. I wonder if my st has arrived with today's post.. Another comment on the matchday experience: screens didnt work until well into the match and with a poor quality and the PA on the mobile mic was useless. Link to comment Share on other sites More sharing options...
Saint Garrett Posted 24 August, 2021 Share Posted 24 August, 2021 The screens are being replaced in a months time because they're 20 odd years old, think we're just going to have to live with that one for a few months. Likewise the TV's in the concourse weren't on. Link to comment Share on other sites More sharing options...
Saint_Jonny Posted 24 August, 2021 Share Posted 24 August, 2021 5 minutes ago, Saint Garrett said: The screens are being replaced in a months time because they're 20 odd years old, think we're just going to have to live with that one for a few months. Likewise the TV's in the concourse weren't on. I think St Marys is actually on its second set of big-screens already. The current ones were a big step up on the originals, which were crap. I think they were installed around the same time they switched to LED lighting? I was surprised they were replacing them already tbh. 2 Link to comment Share on other sites More sharing options...
suewhistle Posted 24 August, 2021 Share Posted 24 August, 2021 50 minutes ago, suewhistle said: I wonder if my st has arrived with today's post.. It hasn't.. Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 24 August, 2021 Share Posted 24 August, 2021 1 hour ago, Saint Garrett said: The screens are being replaced in a months time because they're 20 odd years old, think we're just going to have to live with that one for a few months. Likewise the TV's in the concourse weren't on. The new concourse screens have been delayed as well. Now expected October at the soonest. The large stadium scree6were upgraded a few years ago. Link to comment Share on other sites More sharing options...
nta786 Posted 24 August, 2021 Share Posted 24 August, 2021 19 minutes ago, Whitey Grandad said: The new concourse screens have been delayed as well. Now expected October at the soonest. The large stadium scree6were upgraded a few years ago. It just makes me wonder what have they been doing last 16 months to not implement these things! 1 Link to comment Share on other sites More sharing options...
Divergent Posted 24 August, 2021 Share Posted 24 August, 2021 Season ticket finally arrived today. Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 24 August, 2021 Share Posted 24 August, 2021 1 hour ago, nta786 said: It just makes me wonder what have they been doing last 16 months to not implement these things! They were ordered in plenty of time but like anything electronic coming from the Far East there are horrendous delays. First Covid and now all the transport problems. Link to comment Share on other sites More sharing options...
Ken Tone Posted 24 August, 2021 Share Posted 24 August, 2021 Still haven't received my car parking season ticket. It's just a bit of printed cardboard. Surely that wasn't farmed out to a third party in China ! Paid the club £240 for it so I could be sure of being close to the ground ( getting on a bit!) No apology. No refund. Can't see any excuse for this. Link to comment Share on other sites More sharing options...
suewhistle Posted 25 August, 2021 Share Posted 25 August, 2021 Hurrah! My season ticket has just arrived! Link to comment Share on other sites More sharing options...
eurosaint Posted 25 August, 2021 Share Posted 25 August, 2021 11 minutes ago, suewhistle said: Hurrah! My season ticket has just arrived! Don't get too excited, it probably won't work 😛! 1 1 Link to comment Share on other sites More sharing options...
saintmatt77 Posted 26 August, 2021 Share Posted 26 August, 2021 As this was a category A game I presume any refund will reflect this as a proportion of the ST value?. Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 26 August, 2021 Share Posted 26 August, 2021 28 minutes ago, saintmatt77 said: As this was a category A game I presume any refund will reflect this as a proportion of the ST value?. That’s very presumptuous of you. Link to comment Share on other sites More sharing options...
Chocolate Box Posted 26 August, 2021 Share Posted 26 August, 2021 37 minutes ago, saintmatt77 said: As this was a category A game I presume any refund will reflect this as a proportion of the ST value?. Dream on Link to comment Share on other sites More sharing options...
Lord Duckhunter Posted 26 August, 2021 Share Posted 26 August, 2021 52 minutes ago, Chocolate Box said: Dream on Correct. Just had an email, refund is 1/19th of season ticket cost. 1 Link to comment Share on other sites More sharing options...
InvictaSaint Posted 29 August, 2021 Share Posted 29 August, 2021 On 22/08/2021 at 19:55, Mattster said: Hopefully can put it against the outstanding balance since we are doing the installments? Sadly not it appears - can only be redeemed against next year’s ST or if you don’t renew you then get a refund. The initial generosity now looks a little less generous…. Link to comment Share on other sites More sharing options...
InvictaSaint Posted 29 August, 2021 Share Posted 29 August, 2021 Ergo… Link to comment Share on other sites More sharing options...
M271 Posted 29 August, 2021 Share Posted 29 August, 2021 (edited) 5 minutes ago, InvictaSaint said: Ergo… Can it be used to buy Cup tickets? I can't see why not. Or does that come under other events? Edited 29 August, 2021 by M271 Link to comment Share on other sites More sharing options...
Lord Duckhunter Posted 29 August, 2021 Share Posted 29 August, 2021 1 hour ago, M271 said: Can it be used to buy Cup tickets? I can't see why not. Or does that come under other events? Pretty specific wording, looks like it excludes away tickets to me. Link to comment Share on other sites More sharing options...
M271 Posted 29 August, 2021 Share Posted 29 August, 2021 4 minutes ago, Lord Duckhunter said: Pretty specific wording, looks like it excludes away tickets to me. Sorry I was more thinking about home cup matches, if they come about this season that is. Link to comment Share on other sites More sharing options...
Lord Duckhunter Posted 29 August, 2021 Share Posted 29 August, 2021 9 minutes ago, M271 said: Sorry I was more thinking about home cup matches, if they come about this season that is. Sorry misunderstood. Looks like they’re excluded too as the wording is pretty specific. Maybe something to do with splitting the gate money or the FA selling them. Seems pretty strange to me. Link to comment Share on other sites More sharing options...
John Boy Saint Posted 29 August, 2021 Share Posted 29 August, 2021 39 minutes ago, Lord Duckhunter said: Sorry misunderstood. Looks like they’re excluded too as the wording is pretty specific. Maybe something to do with splitting the gate money or the FA selling them. Seems pretty strange to me. You could argue “and other events sold by the club at St Mary’s”, a home cup game is an event sold by the club at St Mary’s. no doubt more effort will be made to dodge that than was put into the ticket fiasco Link to comment Share on other sites More sharing options...
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