Site issues

[S-Clarke]

Fair enough Steve - I think this is very much a needle in the haystack kind of problem!

It would be surprising for a site such as this to make a server fall over based on load alone, so like you said it's probably something in the database and queries. It's very odd how it can just flick back to working fine though and then stop again!

Bloody IT.

[SuperSAINT]

26 minutes ago, stevegrant said:

It can be today for you if you like?

Getting pretty fucked off with the snide comments from people, to be honest.

Keep fighting the good fight, Steve.  

Its annoying, but I’d be gutted if this place didn’t exist so people can moan at me for posting transfer news on transfer threads  

[Badger]

Working well today.

[Raging Bull]

This maybe a silly question @stevegrant but have you spoken with any other forum owners (not the software devs) to see if they had similar problems and what they did about them? 

[Spitz]

Seems to have improved markedly for me today. Many thanks to the site owner for their efforts!

[davefizzy14]

Yes working better for me too. Well done to the site owner for the efforts gone into it

Edited 20 August, 2020 by davefizzy14

[beatlesaint]

Absolutely flying today 🤞

[Midfield_General]

I for one appreciate all the effort you put into running this site Steve - you do a great job, thank you. 

[stknowle]

All good here. Fingers crossed this is it.

Edited 20 August, 2020 by stknowle

[badgerx16]

IT migrations are always likely to encounter unforseen issues, eg TSB. Just be thankful this wasn't a Government IT application.

[Dark Munster]

On 19/08/2020 at 03:06, trousers said:

More thinking out loud.... could the problem be the sheer size of the database? We do have 14 years worth of crud afterall! 

Maybe the answer is to archive all content off to some storage unit in the sky and start again from afresh?

Yours clutching-at-straws-ly

Archiving your posts from the Skates Takeover Saga Thread should free up a few terabytes!

[StInky]

Very slow atm. Sorry you’re having so much trouble Steve. Hope things are sorted soon. All the best. 

[hypochondriac]

Getting errors trying to access the lounge again. It's mad that the people who own this software seem to fail at the one job they are meant to have. Hope it can be fixed and it's not too stressful for you Steve. 

[suewhistle]

Yes, again very slow today, and that's just getting in in the first place: no specific sub-forum. Very frustrating for all concerned and I presume Steve is now bald!

[Fatboy40]

On 20/08/2020 at 20:55, badgerx16 said:

IT migrations are always likely to encounter unforseen issues...

No, they're not.

Incorrectly planned and tested ones, or ones that are made to a budget that is not sufficient, will have issues.

[Charlie Wayman]

Some routes in work better than others. Trying to jump in from the OS seems particularly fraught. 

[Shroppie]

Was great yesterday now struggling again today. Appreciate your efforts to fix it, Steve. Must be so frustrating

 

[trousers]

11 hours ago, hypochondriac said:

It's mad that the people who own this software seem to fail at the one job they are meant to have.

This. If our subscriptions are paying for / contributing to the custodians of this software / platform then why are we continuing to do so if the software / platform isn't fit for purpose?

Surely we should be moving to another platform if this one isn't fit for purpose?

(P.s. for avoidance of doubt, this isn't a pop at Steve, this is a pop at the software / platform provider that's he's using )

[SaintBobby]

Seemed fixed for the last few days. Near impossible today, sadly.

[egg]

Please sort it Steve - I've ventured over to the Ugly and and there's a much higher concentration of divs over there. 

[djharvey]

Steve, other than not giving you grief, is there anything at all we as users/subscribed users can do to assist with the current issue?

[Doctoroncall]

Hi Steve, try julian@lucioli.co.uk.  He should be able to help out - he runs his owner servers for hosting solutions.

Edited 24 August, 2020 by Doctoroncall

[SaintBobby]

Today was impossible. I really like this site, but after about 15 attempts this was the first time I could get onto it. Real pity, hope Steve can crack it.

[Batman]

Accessing at 0430 whilst on a break at work, is hideous.

 

 

 

 

[beatlesaint]

Very bad this morning unfortunately.

Im just wondering if turning off the notifications option might not help ? It's not really necessary to know that someone has replied to your comment.

Its probably irrelevant but just trying one thing at a time gotta be better than nothing just in case its something really stupid causing this  

[Badger]

Worked quite smoothly yesterday, but awful this morning. Is it weather related ??*

*just asking for an elderly relative

[Farkas]

It's beyond bad, comparable to our 2 previous managers

[S-Clarke]

Is it just me, or is it getting even worse than it was? I've been having some problems my side, everything else looks ok now, but this just seems even worse.

Edited 25 August, 2020 by S-Clarke

[trousers]

It's been relatively ok for me the last few days but today is the worst it's ever been  

[Saint_clark]

Only ever access it for a few minutes at a time then I'm getting bad gateway errors or whatever it is. Pretty much unusable at the moment. 

[real saint]

yep hardly any access today 

[SaintBobby]

Situation is getting worse. Getting on about 1 attempt in 20.

[Saint86]

The last few days i'd have had a better chance of seeing Saints score a goal at home under Puel's final games, than connect to the site. 

Thankfully on this morning! So whatever you did, it worked! good job 👍

[Wurzel]

@stevegrant
is there any info you need from our end about what we get and when  - eg I sometimes get bad gateway, sometimes get blank page message - that may help you trace problem? Does your "end" just show there's a problem or do you see what we are seeing , or not, as the case may be  .

[Saint_Jonny]

@stevegrant I lead a team of engineers that support multiple AWS hosted applications. Feel free to give me a shout if you want any advice? Happy to have a poke around for you / review some logs - don't want anything in return. 

[Saint Garrett]

Would be good to get an update with whats going on...

Pretty much not accessible this week.

[beatlesaint]

I just wonder if we all get this Bad Gateway or failure to connect at the same time? 
Does it appear for everyone or when some are getting it is it ok for others ?

Mine veers between impossible to get in or flying, there doesn’t seem much in between

[Shroppie]

Don't know if a problem has been resolved, but it's great today. 👍👍😀

Edited 26 August, 2020 by Shroppie

[Chewy]

4 minutes ago, Shroppie said:

Don't know if a problem has been resolved, but it's great today. 👍👍😀

Same here. Hopefully not a false dawn as there was a day a while back it seemed sorted, but working perfectly for me today

[M271]

Has been flying all morning until just now.

Seems to have been a temporary blip this time, back up to speed for now anyway.

Edited 26 August, 2020 by M271

[trousers]

[trousers]

8 hours ago, Saint_Jonny said:

@stevegrant I lead a team of engineers that support multiple AWS hosted applications. Feel free to give me a shout if you want any advice? Happy to have a poke around for you / review some logs - don't want anything in return. 

♥️

[real saint]

 

504 ERROR

The request could not be satisfied.

---

CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

---

Generated by cloudfront (CloudFront)
Request ID: chqZtVK4QPIKiLL28WUxq4sEk91xHqxUh3slyMLDShO-oqs6yZ2Ynw==

[hypochondriac]

Sorry I've lost patience. Really hope you can fix it and I'm sure it's frustrating but I'm going to post elsewhere for a while. 

[SuperSAINT]

Any chance Turkish's source can let Steve know what's wrong?

[Ludwig]

11 minutes ago, hypochondriac said:

Sorry I've lost patience. Really hope you can fix it and I'm sure it's frustrating but I'm going to post elsewhere for a while. 

At least when the site was working no one else had to read Hypochondriacs nonsense. I pity those poor people. Still, its another audience he can introduce his imaginary girlfriend to.

[S-Clarke]

It's honestly driving me insane now, just wanted to post reaction to the Sky Sports 'sackings' and it's taken me about an hour to even get close to this page. This is like the days of pre ADSL back in the early 2000's. Shouldn't be like this.

I've used so many forums over the years, and I still do, and I've never seen one react or respond like this one. Is it the forum (i've used other Invision boards) or is it the AWS backend causing the issues? Has it been overcomplicated maybe? As you mentioned there are now multiple servers to scale up and scale down etc.

Is it worth just dumping it and starting a fresh with a new brand? If we lose history, we lose history, but I'd take that over this frustrating stuff at the moment.

[igsey]

Not sure if this is helpful @stevegrant, but looks as though the forum is working fine for individual threads (navigating to these from the notifications window or the latest activity on the home page) - the "forums" for lack of a better word are hanging (e.g. https://www.saintsweb.co.uk/forum/5-the-saints/).

[badgerx16]

20 minutes ago, igsey said:

Not sure if this is helpful @stevegrant, but looks as though the forum is working fine for individual threads (navigating to these from the notifications window or the latest activity on the home page) - the "forums" for lack of a better word are hanging (e.g. https://www.saintsweb.co.uk/forum/5-the-saints/).

This is exactly what I'm seeing as well. If I select the thread with the latest post, as show on the forum home page, I can get to that thread, and also navigate from there to the 'next unread' thread. However,  if I select 'Go to topic listing', from the bottom left of the page, I get timed out and 'Bad gateway'. It also fails if, for instance, I select The Lounge from the main menu page.

[Weston Saint]

Same here.