Toadhall Saint Posted 21 December, 2020 Share Posted 21 December, 2020 8 minutes ago, miserableoldgit said: I have just received my Season Ticket through the post!! Eh that’s a bit bonkers. Link to comment Share on other sites More sharing options...
LGTL Posted 21 December, 2020 Share Posted 21 December, 2020 I still haven’t received my Man Utd refund. Bit of a joke now. Link to comment Share on other sites More sharing options...
miserableoldgit Posted 21 December, 2020 Share Posted 21 December, 2020 50 minutes ago, miserableoldgit said: I have just received my Season Ticket through the post!! Er....correction. It isn't actually my Season Ticket....not sure what it is! Link to comment Share on other sites More sharing options...
Lord Duckhunter Posted 21 December, 2020 Share Posted 21 December, 2020 2 hours ago, miserableoldgit said: On the email that I received. it said that the Health Questionnaire had to be filled out and submitted no more than 48 hours, and no less than 12 hours before the game or my ticket wouldn't be activated. I assume it was the same for everybody?? Defo this... For the Sheffield game they rang me on the sat to ask if one of my bubble was going as he hadn’t completed the questionnaire yet. Link to comment Share on other sites More sharing options...
whiteleySaint30 Posted 21 December, 2020 Share Posted 21 December, 2020 1 hour ago, LGTL said: I still haven’t received my Man Utd refund. Bit of a joke now. Totally unaaceptable. Their so called promise clearly means nothing. Disgusted to be honest. Link to comment Share on other sites More sharing options...
StDunko Posted 21 December, 2020 Share Posted 21 December, 2020 16 minutes ago, whiteleySaint30 said: Totally unaaceptable. Their so called promise clearly means nothing. Disgusted to be honest. The inconsistency is very strange. I'd received all my refunds (for both the STs I paid for) up to and including Sheff Utd by the 3rd Nov... No idea how they can be so efficient for some and hopeless for others. Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 21 December, 2020 Share Posted 21 December, 2020 4 minutes ago, StDunko said: The inconsistency is very strange. I'd received all my refunds (for both the STs I paid for) up to and including Sheff Utd by the 3rd Nov... No idea how they can be so efficient for some and hopeless for others. I'm still waiting for both Man Utd and Sheffield Utd for two tickets Link to comment Share on other sites More sharing options...
LeBizzier69 Posted 21 December, 2020 Share Posted 21 December, 2020 Nothing from Man U game yet either. Just got Welcome Pack this morning too. Odd! Quick query, do we get refunded for games that we’re not successful in the ballot for?! Link to comment Share on other sites More sharing options...
whiteleySaint30 Posted 21 December, 2020 Share Posted 21 December, 2020 5 minutes ago, LeBizzier69 said: Nothing from Man U game yet either. Just got Welcome Pack this morning too. Odd! Quick query, do we get refunded for games that we’re not successful in the ballot for?! Yes, of course we do (assuming they bother to reimburse unlike the man utd game). Link to comment Share on other sites More sharing options...
LeBizzier69 Posted 21 December, 2020 Share Posted 21 December, 2020 2 minutes ago, whiteleySaint30 said: Yes, of course we do (assuming they bother to reimburse unlike the man utd game). Well I thought so, but didn’t know if there was small print that said that if we COULD attend (even in an unsuccessful ballot) we’d not be entitled to it. But yes, on reflection that’s pretty implausible! Link to comment Share on other sites More sharing options...
oldsarum Posted 21 December, 2020 Share Posted 21 December, 2020 They have started sending out emails confirming you have tickets to all those successful for West Ham today Link to comment Share on other sites More sharing options...
beatlesaint Posted 21 December, 2020 Share Posted 21 December, 2020 1 hour ago, Whitey Grandad said: I'm still waiting for both Man Utd and Sheffield Utd for two tickets Same Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 21 December, 2020 Share Posted 21 December, 2020 1 hour ago, LeBizzier69 said: Nothing from Man U game yet either. Just got Welcome Pack this morning too. Odd! Quick query, do we get refunded for games that we’re not successful in the ballot for?! Yes we do. Allegedly. Link to comment Share on other sites More sharing options...
northam soul Posted 21 December, 2020 Share Posted 21 December, 2020 I am still waiting for Man U and Sheff U refunds and I am supposed to be in the draw for West Ham. My mrs is moaning as she wants to know if I am going or not. Link to comment Share on other sites More sharing options...
John D Posted 21 December, 2020 Share Posted 21 December, 2020 I'm still waiting for Sheff U and Man U too. My ticket accounts show 2 refunds processed on 4 Dec and 14 Dec but no sign of the money back on my credit card though Link to comment Share on other sites More sharing options...
M271 Posted 21 December, 2020 Share Posted 21 December, 2020 Covid cases have more than doubled for Southampton in the week up to 17th Dec (209 cases last week up to 433 this), if this speed of increase continues I can see our home game v West Ham being the last with fans for a while. Pity with the Liverpool and Shrewsbury home games soon after that. Next Tier review is due on Wednesday 30th Dec so I guess we will know then, when they look at other factors too in making the judgement. Link to comment Share on other sites More sharing options...
beatlesaint Posted 21 December, 2020 Share Posted 21 December, 2020 1 hour ago, M271 said: Covid cases have more than doubled for Southampton in the week up to 17th Dec (209 cases last week up to 433 this), if this speed of increase continues I can see our home game v West Ham being the last with fans for a while. Pity with the Liverpool and Shrewsbury home games soon after that. Next Tier review is due on Wednesday 30th Dec so I guess we will know then, when they look at other factors too in making the judgement. With everyone heading for the shops (in areas where they are still all open) to do their Christmas shopping it’s no wonder numbers are going up. I expect some of the great unwashed down the road have hit the shops in West Quay as well. Link to comment Share on other sites More sharing options...
haddock22 Posted 21 December, 2020 Share Posted 21 December, 2020 Like others I haven't had refund for man u and Sheffield matches for 3 season tickets so what happens with their broken promise? Link to comment Share on other sites More sharing options...
marc_saint Posted 22 December, 2020 Share Posted 22 December, 2020 For those of you who haven't had refunds for Man Utd and Sheffield Utd yet just call the ticket office. I called this afternoon and they did it over the phone no problem Link to comment Share on other sites More sharing options...
marc_saint Posted 22 December, 2020 Share Posted 22 December, 2020 18 hours ago, haddock22 said: Like others I haven't had refund for man u and Sheffield matches for 3 season tickets so what happens with their broken promise? If multiple season tickets were made on one payment card then for some strange reason they are unable to refund automatically and we require them to call you/ you to call them to do it over the phone. Very random! Link to comment Share on other sites More sharing options...
StDunko Posted 22 December, 2020 Share Posted 22 December, 2020 1 hour ago, marc_saint said: If multiple season tickets were made on one payment card then for some strange reason they are unable to refund automatically and we require them to call you/ you to call them to do it over the phone. Very random! My 2 STs were paid for using a single card, that didn't stop them refunding me... I think they've just not got a effective system in place for tracking who they have and haven't refunded. Link to comment Share on other sites More sharing options...
jameslastfan Posted 22 December, 2020 Share Posted 22 December, 2020 On 21/12/2020 at 11:20, miserableoldgit said: Er....correction. It isn't actually my Season Ticket....not sure what it is! Mine came today...no season ticket, just a book, badge and ticket that isn’t a season ticket. A bit odd? Oh and some seeds....? Link to comment Share on other sites More sharing options...
JRM Posted 22 December, 2020 Share Posted 22 December, 2020 1 hour ago, jameslastfan said: Mine came today...no season ticket, just a book, badge and ticket that isn’t a season ticket. A bit odd? Oh and some seeds....? Yeah what are those seeds all about? Are they going to grow into some Chinese herbal medicine courtesy of Gao? The box and the rest of it is what they had ready to send out season tickets in, then realised they weren't going to be needed to sent them out anyway. Hope didn't cost the club too much. Link to comment Share on other sites More sharing options...
northam soul Posted 23 December, 2020 Share Posted 23 December, 2020 Anyone had confirmation of attending the West Ham game yet as not heard anything either way. Although looks like Southampton could be in tier 4 on Boxing Day so no one will be going. Link to comment Share on other sites More sharing options...
John D Posted 23 December, 2020 Share Posted 23 December, 2020 47 minutes ago, northam soul said: Anyone had confirmation of attending the West Ham game yet as not heard anything either way. Although looks like Southampton could be in tier 4 on Boxing Day so no one will be going. Yes, my dad and his bubble got emails yesterday to confirm they had been allocated tickets. As you say though it is probably irrelevant. Link to comment Share on other sites More sharing options...
AshValeSaint Posted 23 December, 2020 Share Posted 23 December, 2020 3 hours ago, northam soul said: Anyone had confirmation of attending the West Ham game yet as not heard anything either way. Although looks like Southampton could be in tier 4 on Boxing Day so no one will be going. I had a booking confirmation email yesterday, and can now see a ticket to print online. But yeah odds on that either Southampton or where I live will be in tier 3 or 4 by then anyway. At least the game is on Prime and to be honest I'm not especially looking forward to the covid match day pantomime. Link to comment Share on other sites More sharing options...
whiteleySaint30 Posted 23 December, 2020 Share Posted 23 December, 2020 Another day, another wait for the Man Utd refubd which is now nearly 1 calendar month ago😡 yet some fans still feel the club have done and continue to do a great job............. Link to comment Share on other sites More sharing options...
Pip Posted 23 December, 2020 Share Posted 23 December, 2020 1 hour ago, whiteleySaint30 said: Another day, another wait for the Man Utd refubd which is now nearly 1 calendar month ago😡 yet some fans still feel the club have done and continue to do a great job............. According to the Saints Promise in that natty little box they sent out we should have been refunded within 14 days of the announcement of the game being played without fans. Should have been refunded all games up to the end of January by now then🤷 Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 23 December, 2020 Share Posted 23 December, 2020 1 hour ago, whiteleySaint30 said: Another day, another wait for the Man Utd refubd which is now nearly 1 calendar month ago😡 yet some fans still feel the club have done and continue to do a great job............. I'm still waiting too Link to comment Share on other sites More sharing options...
oldsarum Posted 23 December, 2020 Share Posted 23 December, 2020 2 hours ago, whiteleySaint30 said: Another day, another wait for the Man Utd refubd which is now nearly 1 calendar month ago😡 yet some fans still feel the club have done and continue to do a great job............. latest statement from club https://www.southamptonfc.com/news/2020-12-21/southampton-fc-ticket-office-operations-over-christmas Link to comment Share on other sites More sharing options...
whiteleySaint30 Posted 23 December, 2020 Share Posted 23 December, 2020 8 minutes ago, oldsarum said: latest statement from club https://www.southamptonfc.com/news/2020-12-21/southampton-fc-ticket-office-operations-over-christmas Not sure how that helps🤷♂️ Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 23 December, 2020 Share Posted 23 December, 2020 33 minutes ago, whiteleySaint30 said: Not sure how that helps🤷♂️ No, it does not say when the refunds were applied nor when we could expect the money to be in our accounts. "The club can confirm that all pro rata refunds to 2020/21 Season Ticket holders for the home matches against Sheffield United and Manchester United have now been completed.Payments may take up to five working days to appear depending on your banking provider. Supporters who have a refund that has failed to process automatically have been sent an email directly." Link to comment Share on other sites More sharing options...
stevegrant Posted 23 December, 2020 Share Posted 23 December, 2020 3 hours ago, whiteleySaint30 said: Another day, another wait for the Man Utd refubd which is now nearly 1 calendar month ago😡 yet some fans still feel the club have done and continue to do a great job............. Have you contacted the club? Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 23 December, 2020 Share Posted 23 December, 2020 21 minutes ago, stevegrant said: Have you contacted the club? I called them last Tuesday and was told that the Man U and Sheff U were being processed then. I'm still waiting. Do you think there is any further point in contacting them at the moment? Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 23 December, 2020 Share Posted 23 December, 2020 I have just received two emails telling me that I have been unsuccessful for the West Ham game. At this rate we will be the last two successful applicants. Link to comment Share on other sites More sharing options...
LGTL Posted 23 December, 2020 Share Posted 23 December, 2020 Southampton moved into tier 4 from Boxing Day. So no more crowds. Link to comment Share on other sites More sharing options...
Divergent Posted 23 December, 2020 Share Posted 23 December, 2020 I was unsuccessful for West Ham so was hoping for Liverpool but no crowds now for the foreseeable future. Almost think they should refund up to Easter now and stop the fiddling about. I’m still waiting for last two refunds too. Link to comment Share on other sites More sharing options...
Harry_SFC Posted 23 December, 2020 Share Posted 23 December, 2020 1 hour ago, Whitey Grandad said: I called them last Tuesday and was told that the Man U and Sheff U were being processed then. I'm still waiting. Do you think there is any further point in contacting them at the moment? I phoned last Tuesday and was told my refunds were being processed. I still hadn't received them earlier today so called again and they refunded me over the phone. Give them another call. 1 Link to comment Share on other sites More sharing options...
steve green Posted 23 December, 2020 Share Posted 23 December, 2020 1 hour ago, Whitey Grandad said: I have just received two emails telling me that I have been unsuccessful for the West Ham game. At this rate we will be the last two successful applicants. I haven't been succesful for any games yet either. Ho Hum though, it looks like we'll be lucky to get the season finished at this rate. Be very Saints to have it cancelled as we sit at or near the top though wouldn't it. 1 Link to comment Share on other sites More sharing options...
Pip Posted 23 December, 2020 Share Posted 23 December, 2020 Why are we expected to keep contacting the club? Surely they have a refund database by now which just requires someone to press a button? Link to comment Share on other sites More sharing options...
Noodles34 Posted 23 December, 2020 Share Posted 23 December, 2020 They should have never taken our season ticket money Link to comment Share on other sites More sharing options...
northam soul Posted 23 December, 2020 Share Posted 23 December, 2020 I am also unsuccessful for West Ham, not that it matters now. Link to comment Share on other sites More sharing options...
angelman Posted 23 December, 2020 Share Posted 23 December, 2020 1 hour ago, Harry_SFC said: I phoned last Tuesday and was told my refunds were being processed. I still hadn't received them earlier today so called again and they refunded me over the phone. Give them another call. As far as I can see things.... has a double payment on 2nd Nov, and single ones on 5th and 16th Oct, ie 4 payments back from the 7 homes games so far. Which would mean that I am owed for Man United, Sheffield United and Man City games. If they say that they were going to repay within 2 weeks, then Man Utd should definitely have been done by now Link to comment Share on other sites More sharing options...
oldsarum Posted 23 December, 2020 Share Posted 23 December, 2020 Those who had tickets for West Ham, just received email saying that obviously they no longer can, but also that they will get tickets for next game we’re able to attend Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 23 December, 2020 Share Posted 23 December, 2020 5 minutes ago, oldsarum said: Those who had tickets for West Ham, just received email saying that obviously they no longer can, but also that they will get tickets for next game we’re able to attend Waste of time. Just give me my money back now and hope to start again next season. If I live that long. Link to comment Share on other sites More sharing options...
Toussaint Posted 23 December, 2020 Share Posted 23 December, 2020 51 minutes ago, Noodles34 said: They should have never taken our season ticket money True Link to comment Share on other sites More sharing options...
Toadhall Saint Posted 23 December, 2020 Share Posted 23 December, 2020 3 hours ago, Whitey Grandad said: I have just received two emails telling me that I have been unsuccessful for the West Ham game. At this rate we will be the last two successful applicants. Same as that - mind you it doesn’t now Link to comment Share on other sites More sharing options...
yellow&blue Posted 23 December, 2020 Share Posted 23 December, 2020 Still not got my refunds for the Man Utd & Sheff Utd games....have sent them an email. It's not down to us to chase this up, are they hoping that we will not ask or forget so they can keep our money? 1 Link to comment Share on other sites More sharing options...
Archers Road Stand Posted 23 December, 2020 Share Posted 23 December, 2020 1 hour ago, Noodles34 said: They should have never taken our season ticket money Surprised people even bothered with buying/renewing season tickets. Interest free loan for a multi million £ company. Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 23 December, 2020 Share Posted 23 December, 2020 3 minutes ago, Archers Road Stand said: Surprised people even bothered with buying/renewing season tickets. Interest free loan for a multi million £ company. To retain my seats. Best position in the stadium. Link to comment Share on other sites More sharing options...
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