eurosaint Posted 18 October, 2020 Share Posted 18 October, 2020 23 hours ago, Shroppie said: I see the argument but we got close to having fans in October and Saints spent a lot in preparation, so I don't think they were being totally cynical. I don't blame them for trying to help cash flow by getting ST money in and have accepted it, but can also see it's reasonable to be peeved that they're getting the benefit of your cash. I agree with you Shroppie, the club have taken a reasonable position given the circumstances which prevailed at the time ! It's a bit like "damned if you do, damned if you don't" ! It's easy to criticise in an uncertain world but I do not consider any of their behaviour to be immoral or underhand ! BTW, cash interest rates yield about 0.15% (if your lucky) so they are not exactly getting rich on that score ! 2 Link to comment Share on other sites More sharing options...
Shroppie Posted 18 October, 2020 Share Posted 18 October, 2020 22 minutes ago, eurosaint said: I agree with you Shroppie, the club have taken a reasonable position given the circumstances which prevailed at the time ! It's a bit like "damned if you do, damned if you don't" ! It's easy to criticise in an uncertain world but I do not consider any of their behaviour to be immoral or underhand ! BTW, cash interest rates yield about 0.15% (if your lucky) so they are not exactly getting rich on that score ! And as interest rates head into the negative, I'll be grateful to Saints holding on to my money to save me losses. 🤣🤣 1 Link to comment Share on other sites More sharing options...
whiteleySaint30 Posted 20 October, 2020 Share Posted 20 October, 2020 Anyone had a West Brom refund yet? Link to comment Share on other sites More sharing options...
oldsarum Posted 20 October, 2020 Share Posted 20 October, 2020 29 minutes ago, whiteleySaint30 said: Anyone had a West Brom refund yet? yes received it onto my account yesterday Link to comment Share on other sites More sharing options...
Shroppie Posted 20 October, 2020 Share Posted 20 October, 2020 1 hour ago, whiteleySaint30 said: Anyone had a West Brom refund yet? Mine came a few days ago. I understand the next two should come together. Link to comment Share on other sites More sharing options...
DT Posted 20 October, 2020 Share Posted 20 October, 2020 Kevin Friend is ref for this one. We have just lost. Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 20 October, 2020 Share Posted 20 October, 2020 2 hours ago, whiteleySaint30 said: Anyone had a West Brom refund yet? Mine was paid back to my credit card last Friday and showed up yesterday. Link to comment Share on other sites More sharing options...
The Cat Posted 20 October, 2020 Share Posted 20 October, 2020 I got refunded 2p more this time. Maybe they thought the win over West Brom was worth slightly more than the hammering by Spurs. Link to comment Share on other sites More sharing options...
whiteleySaint30 Posted 22 October, 2020 Share Posted 22 October, 2020 Am I the only one without a refund for west brom? Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 22 October, 2020 Share Posted 22 October, 2020 50 minutes ago, whiteleySaint30 said: Am I the only one without a refund for west brom? Have you tried calling the ticket office? Link to comment Share on other sites More sharing options...
whiteleySaint30 Posted 22 October, 2020 Share Posted 22 October, 2020 5 minutes ago, Whitey Grandad said: Have you tried calling the ticket office? Only open tue and wed I believe Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 23 October, 2020 Share Posted 23 October, 2020 12 hours ago, whiteleySaint30 said: Only open tue and wed I believe True. Outside these hours it’s tickets@saintsfc.co.uk Link to comment Share on other sites More sharing options...
Shroppie Posted 23 October, 2020 Share Posted 23 October, 2020 15 hours ago, whiteleySaint30 said: Only open tue and wed I believe You can email them. Normally a very quick reply Link to comment Share on other sites More sharing options...
whiteleySaint30 Posted 26 October, 2020 Share Posted 26 October, 2020 Still waiting for a refund and no reply to my email from the ticket. Looks like I will need to phone tomorrow. This isn't really what I signed up for, hassle I could do without. Consequences for the club for breaking their 'promise' = Zero. Consequences if I didn't renew within their stipulated time frame = they flog my season ticket to someone else. Link to comment Share on other sites More sharing options...
S-Clarke Posted 26 October, 2020 Share Posted 26 October, 2020 Just now, whiteleySaint30 said: Still waiting for a refund and no reply to my email from the ticket. Looks like I will need to phone tomorrow. This isn't really what I signed up for, hassle I could do without. Consequences for the club for breaking their 'promise' = Zero. Consequences if I didn't renew within their stipulated time frame = they flog my season ticket to someone else. This is why all they should have done is charge a small holding fee for all season ticket holders, whilst the returning situation is up in the air. Everyone keeps their seat if they want to and if/when games start back up again, 'holders' get first dibs and can get tickets on the season ticket pricing. Job done. Baffled as to why we thought it was a good idea to sell entire season tickets. Link to comment Share on other sites More sharing options...
miserableoldgit Posted 26 October, 2020 Share Posted 26 October, 2020 1 minute ago, whiteleySaint30 said: Still waiting for a refund and no reply to my email from the ticket. Looks like I will need to phone tomorrow. This isn't really what I signed up for, hassle I could do without. Consequences for the club for breaking their 'promise' = Zero. Consequences if I didn't renew within their stipulated time frame = they flog my season ticket to someone else. Our refunds for Spurs and WBA have arrived in our account with no problem. Link to comment Share on other sites More sharing options...
whiteleySaint30 Posted 26 October, 2020 Share Posted 26 October, 2020 Just now, miserableoldgit said: Our refunds for Spurs and WBA have arrived in our account with no problem. I'm pleased for you - would expect them to get a least some refunded correctly. Link to comment Share on other sites More sharing options...
robgriz Posted 27 October, 2020 Share Posted 27 October, 2020 I received an email couple of weeks ago asking for me to call them re: the refund (they claimed to have tried calling me but that’s not the case). Apparently there’s an issue with refunding people who paid for more than one ticket on their card, as their super duper new ticket site can’t figure out how to refund more than 1 person.. Link to comment Share on other sites More sharing options...
whiteleySaint30 Posted 27 October, 2020 Share Posted 27 October, 2020 5 minutes ago, robgriz said: I received an email couple of weeks ago asking for me to call them re: the refund (they claimed to have tried calling me but that’s not the case). Apparently there’s an issue with refunding people who paid for more than one ticket on their card, as their super duper new ticket site can’t figure out how to refund more than 1 person.. I fortunately had mine today, strangely came in 2 payments - £11.62 and £18.82 - very strange but at least I got it back...... 1 Link to comment Share on other sites More sharing options...
JRM Posted 28 October, 2020 Share Posted 28 October, 2020 21 hours ago, whiteleySaint30 said: I fortunately had mine today, strangely came in 2 payments - £11.62 and £18.82 - very strange but at least I got it back...... Think a few people have had this, Definitely get the feeling they aren't keeping track of who they've paid and how much, think I'll just try to add up all the payments at the end to see if they add up to full amount paid. Link to comment Share on other sites More sharing options...
whelk Posted 1 November, 2020 Share Posted 1 November, 2020 (edited) I realised that I paid for ticket on credit card so weren’t late in crediting my. Imagine the delight and feast I had when I had £42 to spend. Edited 1 November, 2020 by whelk Link to comment Share on other sites More sharing options...
LeBizzier69 Posted 2 November, 2020 Share Posted 2 November, 2020 No comms regarding Everton refund....so assuming that'll be processed as per the last few. Link to comment Share on other sites More sharing options...
bpsaint Posted 2 November, 2020 Share Posted 2 November, 2020 Given that the government have pretty much confirmed no fans until 2021 it’d be good if the club just pay up all the refunds for matches until January now so the fans have got the money in their pockets for Christmas. Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 2 November, 2020 Share Posted 2 November, 2020 6 minutes ago, bpsaint said: Given that the government have pretty much confirmed no fans until 2021 it’d be good if the club just pay up all the refunds for matches until January now so the fans have got the money in their pockets for Christmas. Good idea. Shame we won’t be able to spend the money Link to comment Share on other sites More sharing options...
S-Clarke Posted 2 November, 2020 Share Posted 2 November, 2020 (edited) 22 minutes ago, bpsaint said: Given that the government have pretty much confirmed no fans until 2021 it’d be good if the club just pay up all the refunds for matches until January now so the fans have got the money in their pockets for Christmas. Or just refund everyone the entire ticket price now and admit their mistake in even selling them from the outset. Edited 2 November, 2020 by S-Clarke Link to comment Share on other sites More sharing options...
whiteleySaint30 Posted 3 November, 2020 Share Posted 3 November, 2020 15 hours ago, S-Clarke said: Or just refund everyone the entire ticket price now and admit their mistake in even selling them from the outset. Totally agree👍 Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 3 November, 2020 Share Posted 3 November, 2020 (edited) 16 hours ago, S-Clarke said: Or just refund everyone the entire ticket price now and admit their mistake in even selling them from the outset. I don’t think it was a mistake in that there was a general air of expectation that fans would be back in some form by October. But now, I agree, I can’t see this happening before next spring if at all. Edited 3 November, 2020 by Whitey Grandad 1 Link to comment Share on other sites More sharing options...
Saint-Reece Posted 3 November, 2020 Share Posted 3 November, 2020 I have received 4x refunds this morning into my accounts - 2x lots of 2 refunds, not sure if an admin mistake or...? Link to comment Share on other sites More sharing options...
S-Clarke Posted 3 November, 2020 Share Posted 3 November, 2020 1 hour ago, Whitey Grandad said: I don’t think it was a mistake in that there was a general air of expectation that fans would be back in some form by October. But now, I agree, I can’t see this happening before next spring if at all. I think it was a really mistaken expectation though, not helped by the governments statement that they'd 'hope to remove all restrictions' by November. I think for most people they could see that it hadn't 'gone away' in the summer and winter would see a resurgence. So based on that alone I think we should have - at the most - charged a small holding fee for your seat, but no more than that until they were definitive set in stone dates. Just my two pence. 1 Link to comment Share on other sites More sharing options...
oldsarum Posted 3 November, 2020 Share Posted 3 November, 2020 1 hour ago, S-Clarke said: I think it was a really mistaken expectation though, not helped by the governments statement that they'd 'hope to remove all restrictions' by November. I think for most people they could see that it hadn't 'gone away' in the summer and winter would see a resurgence. So based on that alone I think we should have - at the most - charged a small holding fee for your seat, but no more than that until they were definitive set in stone dates. Just my two pence. 1 hour ago, S-Clarke said: I think it was a really mistaken expectation though, not helped by the governments statement that they'd 'hope to remove all restrictions' by November. I think for most people they could see that it hadn't 'gone away' in the summer and winter would see a resurgence. So based on that alone I think we should have - at the most - charged a small holding fee for your seat, but no more than that until they were definitive set in stone dates. Just my two pence. I think you're being unfair in your criticism , its easy to sit back now and say that, but when tickets went on sale in July things were improving. In those circumstances I think the club did the right thing to gauge interest, to find out how many season ticket holders would want tickets, and then after that when it was thought restricted crowds might be possible, they could then use this as a basis to try and find out who of those with season tickets would not want to attend due to COVID, and then work out ways to allocate tickets to the season ticket holders who wanted to attend games. If we had have been able to attend in October a system was in place, something many other clubs haven't got. Unfortunately this never happened but Saints would have been ill prepared otherwise, and the moaners on here would have complained about that too. No win situation but think Saints did the right thing and are now refunding supporters fairly promptly for games they cannot attend. Link to comment Share on other sites More sharing options...
Shroppie Posted 3 November, 2020 Share Posted 3 November, 2020 4 hours ago, Saint-Reece said: I have received 4x refunds this morning into my accounts - 2x lots of 2 refunds, not sure if an admin mistake or...? They were planning to refund two games at once. Link to comment Share on other sites More sharing options...
whiteleySaint30 Posted 3 November, 2020 Share Posted 3 November, 2020 1 hour ago, oldsarum said: I think you're being unfair in your criticism , its easy to sit back now and say that, but when tickets went on sale in July things were improving. In those circumstances I think the club did the right thing to gauge interest, to find out how many season ticket holders would want tickets, and then after that when it was thought restricted crowds might be possible, they could then use this as a basis to try and find out who of those with season tickets would not want to attend due to COVID, and then work out ways to allocate tickets to the season ticket holders who wanted to attend games. If we had have been able to attend in October a system was in place, something many other clubs haven't got. Unfortunately this never happened but Saints would have been ill prepared otherwise, and the moaners on here would have complained about that too. No win situation but think Saints did the right thing and are now refunding supporters fairly promptly for games they cannot attend. Totally disagree- saints are one of a very small minority of orem clubs who sold tickets. All they needed to do was ask each season ticket holders to pay a retainer (say £50) and then ballot tickets. Instead they decided to force people to purchase a season ticket if they wanted any chance of going this season - a form of bribery I would suggest. They have subsequently changed the boundaries in terms of their so called promise - 14 days changed to 14 working days etc - I could go on..... All in all feel they have dealt with it terribly. However it's not all bad - if I buy a shirt with an out of date sponsor on the front for a bargain £42 they will give me a chance if winning a competition to talk to 2 of our players - to be honest I find that very insulting. Link to comment Share on other sites More sharing options...
StDunko Posted 3 November, 2020 Share Posted 3 November, 2020 I've received a refund forthe equivalent of 4 home games today. Making a total of 6 home games refunded so far this season... Which is strange given there have only been 3 home games thus far... Link to comment Share on other sites More sharing options...
whiteleySaint30 Posted 3 November, 2020 Share Posted 3 November, 2020 31 minutes ago, StDunko said: I've received a refund forthe equivalent of 4 home games today. Making a total of 6 home games refunded so far this season... Which is strange given there have only been 3 home games thus far... I've just checked - I've recieved a refund equalling 2 games (so I have now been refunded for 4 games in total). I presume thus refund relates to Everton and Newcastle. Strange some have recievd the equivalent of games refund of 4 games(in addition to the 2 already recieved - spurs and west brom). Link to comment Share on other sites More sharing options...
Lord Duckhunter Posted 3 November, 2020 Share Posted 3 November, 2020 3 hours ago, whiteleySaint30 said: Instead they decided to force people to purchase a season ticket if they wanted any chance of going this season - a form of bribery I would suggest. What a load of pony. 1 Link to comment Share on other sites More sharing options...
maysie Posted 3 November, 2020 Share Posted 3 November, 2020 10 hours ago, Saint-Reece said: I have received 4x refunds this morning into my accounts - 2x lots of 2 refunds, not sure if an admin mistake or...? Yep me too. Totally confused by what I have been refunded for now to be honest ( complicated by the fact I paid for 3 season tickets). Working it out and assuming its not an admin error, would be refunds for Everton, Newcastle and then the Man U and Sheffield Utd games. Maybe they thought as lockdown lets refunds more games. Haven't seen or received and comms though? Bit of a mess really. Link to comment Share on other sites More sharing options...
jameslastfan Posted 4 November, 2020 Share Posted 4 November, 2020 Same, 4 x match refunds in 2 transactions Link to comment Share on other sites More sharing options...
spiritof76 Posted 4 November, 2020 Share Posted 4 November, 2020 Same here, no comms but 2 (have 2 season tickets) x 4 game refunds. Link to comment Share on other sites More sharing options...
oldsarum Posted 4 November, 2020 Share Posted 4 November, 2020 I've just been refunded one amount, which I'm pretty certain is for Everton and Newcastle games Link to comment Share on other sites More sharing options...
whiteleySaint30 Posted 4 November, 2020 Share Posted 4 November, 2020 1 hour ago, oldsarum said: I've just been refunded one amount, which I'm pretty certain is for Everton and Newcastle games Same here Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 4 November, 2020 Share Posted 4 November, 2020 2 hours ago, oldsarum said: I've just been refunded one amount, which I'm pretty certain is for Everton and Newcastle games Likewise. Two tickets, two games. Link to comment Share on other sites More sharing options...
Shroppie Posted 6 November, 2020 Share Posted 6 November, 2020 Email from club in response to my request for clarification: To clarify, we have now completed the refunds process for the two matches of Everton and Newcastle. Given the current situation and the announcement last weekend of the country returning to lockdown, we have accelerated the process to begin the refunds on the matches against Manchester United and Sheffield United, with a number of these processed at the same time as the final batch of the Everton and Newcastle matches. All other refunds for Manchester United and Sheffield United will be processed over the next couple of weeks. An article went up this afternoon and can be viewed via: https://www.southamptonfc.com/news/2020-11-06/southampton-fc-everton-and-newcastle-refunds-now-processed Link to comment Share on other sites More sharing options...
StDunko Posted 6 November, 2020 Share Posted 6 November, 2020 OK, so I was one of the lucky one and have already been refunded up to and including Sheff Utd. Good to know that 2nd payment wasn't just an error that was going to clawed back out of ny account. Link to comment Share on other sites More sharing options...
eurosaint Posted 7 November, 2020 Share Posted 7 November, 2020 So far I had 2 x £30 and 1 x £60 so that covers 4 games (WBA, Spurs, Everton & Newcastle) ! Sounds like I'll get another £60 for Man U and Sheff U pretty soon ! TBF, I have no complaints at all re. the system and am happy with the way it has been handled ! Link to comment Share on other sites More sharing options...
Toadhall Saint Posted 7 November, 2020 Share Posted 7 November, 2020 2 hours ago, eurosaint said: So far I had 2 x £30 and 1 x £60 so that covers 4 games (WBA, Spurs, Everton & Newcastle) ! Sounds like I'll get another £60 for Man U and Sheff U pretty soon ! TBF, I have no complaints at all re. the system and am happy with the way it has been handled ! Ditto Link to comment Share on other sites More sharing options...
mattyg Posted 12 November, 2020 Share Posted 12 November, 2020 (edited) In total I have 5 season tickets and have received refunds for the first 2 games for 4 of them, after a lot of chasing. Still missing refunds for 12 games, covering the first four fixtures. System is a shambles, the ticket systems online shows they have attempted to process the refunds, but the actual payments are not being processed. Saints promise!! Edited 12 November, 2020 by mattyg Link to comment Share on other sites More sharing options...
ant Posted 12 November, 2020 Share Posted 12 November, 2020 (edited) The amount of refunds they're having to process is mental. Guess it keeps someone in a job, but surely we've long since passed the point where they should be a bit more pragmatic? Refund us to the end of the year at least, and save a lot of pointless toiling. Won't it be costing them a few quid to keep operating like this? Unless cashflow is utterly desperate they might as well refund the lot now, minus a holding fee. Putting us on parity with most other clubs. They're unlikely to be able to 'cash' much (if any) of the money they're holding, and pretending otherwise doesn't seem productive. FWIW, I'm actually not too bothered when it's returned to my account. Simply seems nuts from their side. Edited 12 November, 2020 by ant 2 Link to comment Share on other sites More sharing options...
itchen Posted 14 November, 2020 Share Posted 14 November, 2020 On a related topic, I bought an away shirt for my son with the old sponsor on. The club sent me a code to order a free replacement but I didn't see the email as it went to my spam folder. A nice young man from the club phoned me to make me aware of the offer as it was about to expire. I've now ordered the replacement. I thought this was a nice gesture by the club, deserving of praise. Especially as we weren't bothered by having the "wrong" sponsor in the first place. 2 Link to comment Share on other sites More sharing options...
whiteleySaint30 Posted 14 November, 2020 Share Posted 14 November, 2020 2 hours ago, itchen said: On a related topic, I bought an away shirt for my son with the old sponsor on. The club sent me a code to order a free replacement but I didn't see the email as it went to my spam folder. A nice young man from the club phoned me to make me aware of the offer as it was about to expire. I've now ordered the replacement. I thought this was a nice gesture by the club, deserving of praise. Especially as we weren't bothered by having the "wrong" sponsor in the first place. Some people's idea of a nice gesture certainly varies from mine but I'm glad your happy. Link to comment Share on other sites More sharing options...
niceandfriendly Posted 15 November, 2020 Share Posted 15 November, 2020 12 hours ago, whiteleySaint30 said: Some people's idea of a nice gesture certainly varies from mine but I'm glad your happy. They could have let his free shirt deal expire, instead they called him to make sure he used it in time. Nice gesture. 2 Link to comment Share on other sites More sharing options...
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