Ticket exchange

[Stud mark of doom]

Anyone know if there is a way of checking what your ‘balance’ is on any tickets exchanged.

 

Just seems to disappear into the either after a game and not clear if any money is credited until next years renewal.

[Saint_John]

For the first time ever I put my ST up for the Exchanged Ticket system on Sat (I had a Wedding to attend)

 

It appears my seat was RE SOLD, however when I came to pay for my ST for next year there was NO MENTION of this credit.

 

When I had put it up for exchange the email I received in return contained the following link ( https://southamptonfc.com/tickets/match-tickets/exchange )

which said

If your seat is sold, a credit will be applied to your account which can be redeemed against the cost of your 2019/20 Season Ticket.

I questioned this with the Ticket Office and have been told that because ST went on sale early this year there was a cut off date of the Liverpoo game and that my credit will not apply until the 2020/21 season, even though the web site STILL says "... your 2019/20 Season Ticket".

So if anyone else used the Exchange System last Sat or is thinking of using it for the Bournemouth or Huddersfield games you will not get your credit until the 2020/21 season.

 

Shame on you Saints for saying one thing on your web site i.e. 2019/20 Season, but doing something different.

[shurlock]

For the first time ever I put my ST up for the Exchanged Ticket system on Sat (I had a Wedding to attend)

 

It appears my seat was RE SOLD, however when I came to pay for my ST for next year there was NO MENTION of this credit.

 

When I had put it up for exchange the email I received in return contained the following link ( https://southamptonfc.com/tickets/match-tickets/exchange )

which said

I questioned this with the Ticket Office and have been told that because ST went on sale early this year there was a cut off date of the Liverpoo game and that my credit will not apply until the 2020/21 season, even though the web site STILL says "... your 2019/20 Season Ticket".

So if anyone else used the Exchange System last Sat or is thinking of using it for the Bournemouth or Huddersfield games you will not get your credit until the 2020/21 season.

 

Shame on you Saints for saying one thing on your web site i.e. 2019/20 Season, but doing something different.

 

The whole ticket exchange system leaves a bad taste in the mouth.

 

Wouldn't be surprised if the club is exploiting some behavioural quirk suggesting that we're more likely to renew a ST in the presence of a credit which we're prone to treat as a loss if we don't renew.

Edited 16 April, 2019 by shurlock