Saints player

[Stud mark of doom]

Anyone else having trouble using this over the last few days? Basically I can't access any videos any more.

 

This is what I got when I contacted their customer service - sounds like no access for a while until it is sorted. No idea why they didn't get the new version sorted before turning the old version off!

 

 

 

The reason for the current lack of content and that you are unable to renew your subscription is due to Southampton launching a new media product away from EFL Digital and Player HD.

 

Saints Player HD past and present subscribers as well as all Southampton fans will soon be updated on where they can soon listen to live audio commentary, video highlights and other exclusive video content in due course.

 

Thank you for your patience whilst Southampton prepare their new online media product.

[S-Clarke]

We're getting a new OS, so this will be part of that - no more of this annoying football league generic player crap.

 

but just use youtube, that has anything worth watching on.

[hypochondriac]

They should offer a paid app with highlights, saintsplayer etc. I'd probably buy it.

[mitch1346]

They should offer a paid app with highlights, saintsplayer etc. I'd probably buy it.

 

Have the same issue and got same reply from saints Player people. I then sent it to Saints FC customer relations, asking:

Hi

As a Saints season ticket holder living in Essex and unable to get to the Palace game last night, I decided to renew my Saints Player sub to listen to the Radio Solent commentary but when I logged in and then pressed the “Be Part of the Action” thing I got a message saying that news subscriptions are not available. I contacted the Saints Player people and got the following reply:

 

Thanks for your email.

 

The reason for the current lack of content and that you are unable to renew your subscription is due to Southampton launching a new media product away from EFL Digital and Player HD.

 

Saints Player HD past and present subscribers as well as all Southampton fans will soon be updated on where they can soon listen to live audio commentary, video highlights and other exclusive video content in due course.

 

Thank you for your patience whilst Southampton prepare their new online media product.

 

I hope this helps.

 

Kind regards,

 

Jack

PlayerHD Support

 

I have a number of questions:

 

1 Presuming what they say is correct, why is there no info about this on the club site or have I missed it?

2 Why does the Saints FC site still contain links to a service that apparently we can’t get??

3 When is the new Player becoming available?

It seems very poor customer relations on the club’s part not to make clear what is happening and to keep advertising a service that is no longer available. I hope you get this sorted soon, as it is very frustrating not being able to get the Radio Solent commentary or get video highlights.

 

I look forward to receiving your reply to the above.

 

 

Saints Customer services replied:

Thank you for taking the time to send us your E Mail.

 

The SaintsPlayer you subscribed to annually in previous seasons is being replaced by an in-house service, which will be free of charge. For the time being before this is introduced, I have placed a few links below which will provide you with commentary;

 

Desktop: http://www.saintsfc.co.uk/fixtures-results/southampton-live-commentary.aspx

Mobile: http://mobile.saintsfc.co.uk/results/southampton-live-commentary.aspx

 

All information regarding the new service will be placed on our website, as soon as we have any further information to release.

 

 

Sounds like a bit of a b*lls up to me. Good it's going to be free but I think they should at least take down the non-working link and explain what is happening.

[johnnyboy]

Woah does this mean we need to stop paying for the service then ?

 

 

Sent from my iPhone using Tapatalk

[Pamplemousse]

I stopped paying last year. It was useful for when we were in the Championship and I was at uni so I could listen to the games but the club use YouTube more nowadays anyway. Not to mention that the video quality for the highlights was absolutely dreadful.

[Saint_clark]

I stopped paying last year. It was useful for when we were in the Championship and I was at uni so I could listen to the games but the club use YouTube more nowadays anyway. Not to mention that the video quality for the highlights was absolutely dreadful.

 

And they had the nerve to announce HD highlights as part of a new and improved service a few years back, when you could barely see what was going on.

[dronskisaint]

It asks for updated details every month, which I understand as they've lost the contract ongoing, but won't let the updated details activate the highlights from the last game - very poor from the provider.