Lost Tickets

[Saint Kent]

I've been following the Forum since its earliest days, often with bemusement at the extreme adversarial views and rollercoaster emotional response to results/events. All fans (especially those of us who attend every home game and many away) are disappointed when we lose and very frustrated when our better players leave but it's part of the package of being a Saints fan. I've therefore desisted from posting until now.

 

Through bitter experience I've discovered what the process is if your away tickets don't turn up in the post so I thought I'd share it in case it's you next time.

 

My ticket for Norwich didn't arrive by last Wed so I phoned the ticket office asking for help. I was told they couldn't do anything until I'd seen if the ticket arrived in Thursday's post. My postman comes at lunchtime so I phoned the ticket office at 2 pm to ask if they could now help. All I got was a recorded message saying that the office was closed for the day, something which hadn't been mentioned the prior day. I phoned Norwich ticket office (28 minutes to get through at 0845 rates) and a helpful man said that he couldn't issue a ticket on the day on the basis of my printed receipt showing the seat number issued by the Saints. He had to have authorisation from the Saints ticket office. He said that the office should open at 0930 on Sat (Fri being a bank holiday of course). I had to leave before 0930 on Sat to get to Norwich because of the usual sod the customer rail service over the extended holiday.I was told that I could ring the ticket office from the train to get them to contact Norwich to authorise a duplicate ticket. I decided to not travel because I'd have to shelled out £50 in train fares and left at 09.00 to return at 22.30 with (to my mind) no guarantee that I'd be admitted to the ground.

 

Saints ticket office and customer services refuse to refund me because I could have travelled and they would have sorted a duplicate ticket. They claim that emails are monitored out of office hours although the email I sent Thurs afternoon was never replied to. As an aside isn't it infuriating that the ticket office is a premium number and you often have to make several calls before you get through but you get charged for each call because you wait for an assistant before eventually getting a message saying everyone's busy, please try later.

 

So the message is - if your ticket doesn't arrive you can be certain that if you call the ticket office on the Sat morning whilst you're travelling then they will answer the phone and make arrangements with the away club to issue a duplicate ticket. I'd be very interested to hear if it doesn't work for you.

[Baldbarbarian]

 

Saints ticket office and customer services refuse to refund me because I could have travelled and they would have sorted a duplicate ticket. They claim that emails are monitored out of office hours although the email I sent Thurs afternoon was never replied to. As an aside isn't it infuriating that the ticket office is a premium number and you often have to make several calls before you get through but you get charged for each call because you wait for an assistant before eventually getting a message saying everyone's busy, please try later.

 

I do think it is a bit off that will not refund but on the flip side I can see the point the ticket office is trying to make. I have had similar situation last year for West Ham Away and a duplicate ticket was sorted for me, so I think it maybe a case of whoever you get in the ticket office? (which is ****** poor because it should be a consistent service)

I am sure there is an 02381 number for the ticket office?.

[100%Red&White]

A couple of phone numbers that be useful

 

Ticket Booking Line: 023 8178 0780

 

Supporter Relations: 023 8071 1980