Saint Crispy Posted 14 October, 2015 Share Posted 14 October, 2015 My Dad has been a Saints season ticket holder for 25 years now but unfortunately due to poor health he was unable to attend any more matches, so he wrote to the club explaining the situation and saying he wanted to surrender his season ticket and request a refund. A week goes by without any response, and then yesterday he happens to notice a credit on his bank account for the unused part of the season. Not even an acknowledgement, zilch, nada, no "thank you for your support for 25 years" - not surprisingly he's feeling very put out. So much for the "Family Club" touch - more like "Fatally Corporate". Guess that's just the way of the premier league club world these days. Anyway just had to get that off my chest. Thanks for listening! Link to comment Share on other sites More sharing options...
The Hoff Posted 14 October, 2015 Share Posted 14 October, 2015 Good of the club to issue a refund I think? Link to comment Share on other sites More sharing options...
Lallana's Left Peg Posted 14 October, 2015 Share Posted 14 October, 2015 Firstly I wish your Dad all the best however whilst it would have been nice to receive a letter I don't think the club are obliged to give a refund at all therefore I would take that as a nice gesture in itself from the club. Link to comment Share on other sites More sharing options...
Spaceman Spiff Posted 14 October, 2015 Share Posted 14 October, 2015 Good of the club to issue a refund I think? Agreed, can't see why the fuss. Link to comment Share on other sites More sharing options...
St Chalet Posted 14 October, 2015 Share Posted 14 October, 2015 They did what he asked in quick time. If Nicola was around that wouldn't have happened. Link to comment Share on other sites More sharing options...
Unbelievable Jeff Posted 14 October, 2015 Share Posted 14 October, 2015 I think that's excellent service to get a refund that quickly, they're under no obligation to do that. Well done Saints. Link to comment Share on other sites More sharing options...
Saint_Jonny Posted 14 October, 2015 Share Posted 14 October, 2015 All the best to your dad Surprised he got a refund at all though - well done Saints. Link to comment Share on other sites More sharing options...
buctootim Posted 14 October, 2015 Share Posted 14 October, 2015 (edited) My Dad has been a Saints season ticket holder for 25 years now but unfortunately due to poor health he was unable to attend any more matches, so he wrote to the club explaining the situation and saying he wanted to surrender his season ticket and request a refund. A week goes by without any response, and then yesterday he happens to notice a credit on his bank account for the unused part of the season. Not even an acknowledgement, zilch, nada, no "thank you for your support for 25 years" - not surprisingly he's feeling very put out. So much for the "Family Club" touch - more like "Fatally Corporate". Guess that's just the way of the premier league club world these days. Anyway just had to get that off my chest. Thanks for listening! Well done Saints. You haven't even waited a decent time to see if there is a letter. They are unlikely to make a refund without any written confirmation of it. That said , when I moved to MoreThan this year Aviva came round and gave me the bumps as a thank you and goodbye. Edited 14 October, 2015 by buctootim Link to comment Share on other sites More sharing options...
rallyboy Posted 14 October, 2015 Share Posted 14 October, 2015 While I think they should have dropped your Dad a line, I'd just call it inefficient generosity. If they were fatally corporate he wouldn't have seen a penny back and would have been pointed towards the terms and conditions. I wish him well, hopefully Dave Merrington and big Adam's excited tones will keep him in touch with the action. Link to comment Share on other sites More sharing options...
Special K Posted 14 October, 2015 Share Posted 14 October, 2015 If your Dad gets a letter in the post over the next few days, confirming the refund, saying sorry for the ill health and thanks for the support over the years, you will feel like a right plum. IMHO, should have waited a bit longer before spouting off. Link to comment Share on other sites More sharing options...
hypochondriac Posted 14 October, 2015 Share Posted 14 October, 2015 Well done saints. What a feelgood story of the club going above and beyond to help a supporter. Proud. Link to comment Share on other sites More sharing options...
Maggie May Posted 14 October, 2015 Share Posted 14 October, 2015 I can feel his dad's pain. I buy myself a present everyday as a thank you for being alive. Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 14 October, 2015 Share Posted 14 October, 2015 I think that's excellent service to get a refund that quickly, they're under no obligation to do that. Well done Saints. Exactly this. I can't see what the fuss is about. I have had lots of letters go missing in the post, who knows? Link to comment Share on other sites More sharing options...
sandwichsaint Posted 14 October, 2015 Share Posted 14 October, 2015 When I read the title and the basic resume I assumed the punchline was that the money grabbing barstewards had refused a refund. Imagine my horror when reading on whereby I discovered that the club had in fact refunded the money within a week, which goes well beyond anything they are obliged to do. Great work Saints, and I hope your dad continues to enjoy following Saints in whatever form that takes. Link to comment Share on other sites More sharing options...
Guan 2.0 Posted 14 October, 2015 Share Posted 14 October, 2015 Shocking behaviour IMHO. Recommend you arrange for the echo to take a photo of you looking moody, holding aforementioned ticket ASAP. Or even better, tell your story at the fan's forum on Monday, in a half hour epic that not only rises and falls, it meanders. Finish by saying that you thought FC stood for fatally corporate, but now you realise it stands for fakers and cheats. Wait 20 seconds for a trickle of slow applause to become a torrent, until the whole room is giving you a standing ovation, and Koeman resigns on the spot, declaring "I don't work for bad guys" Link to comment Share on other sites More sharing options...
benjii Posted 14 October, 2015 Share Posted 14 October, 2015 http://www.saintsfc.co.uk/documents/ticket-terms-and-conditions148-2730631.pdf 3.15 Season Ticket refunds will only be granted in extenuating circumstances, to be decided by the Club. 3.16 Requests for refunds must be made in writing to the Club. 3.17 Refunds for Season Tickets will be calculated on a pro rata basis and will incur a £20 cancellation fee. [....] 3.26 Refunds will be made within 28 days of receipt of the refund application and relevant unused ticket. --------------------------------- So, basically, they have agreed to the request and actioned much quicker than I would have expected and much quicker than they have committed to. Did they charge a £20 fee or waive that as well? Ok, a nice letter would be, well, "nice" but this is hardly an example of corporate evil. Link to comment Share on other sites More sharing options...
Saint-Fred Posted 14 October, 2015 Share Posted 14 October, 2015 Perhaps that bar steward corporate lot at Royal Mail lost your letter in a conspiracy of biblical proportions. Perhaps you should also you should send them a strongly worded rant on some Royal Mail forum? Sorry about your Dad though I wish him all the best. Link to comment Share on other sites More sharing options...
Saint Crispy Posted 14 October, 2015 Author Share Posted 14 October, 2015 OK fair enough all - and thanks for the genuinely amusing sarcasm! To be honest he had assumed that he was automatically entitled to a pro rata refund anyway and I took his word for it. Now having the read the Ts & Cs: "Season Ticket refunds will only be granted in extenuating circumstances, to be decided by the Club." ..I take back my hasty posting and in order to feel less daft I will strip naked and stand in a duck pond chanting "Maya Yoshida - best defender on the planet" Link to comment Share on other sites More sharing options...
Mr Biscuits Posted 14 October, 2015 Share Posted 14 October, 2015 Only counts if there is photographic evidence posted on at least three different social media accounts Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 14 October, 2015 Share Posted 14 October, 2015 OK fair enough all - and thanks for the genuinely amusing sarcasm! To be honest he had assumed that he was automatically entitled to a pro rata refund anyway and I took his word for it. Now having the read the Ts & Cs: "Season Ticket refunds will only be granted in extenuating circumstances, to be decided by the Club." ..I take back my hasty posting and in order to feel less daft I will strip naked and stand in a duck pond chanting "Maya Yoshida - best defender on the planet" That's the spirit You could sell tickets for that. Sorry about your dad, I shall be thinking of him at the games. Link to comment Share on other sites More sharing options...
The9 Posted 14 October, 2015 Share Posted 14 October, 2015 OK fair enough all - and thanks for the genuinely amusing sarcasm! To be honest he had assumed that he was automatically entitled to a pro rata refund anyway and I took his word for it. Now having the read the Ts & Cs: "Season Ticket refunds will only be granted in extenuating circumstances, to be decided by the Club." ..I take back my hasty posting and in order to feel less daft I will strip naked and stand in a duck pond chanting "Maya Yoshida - best defender on the planet" Just a surly face photo and ST with a Coronation Street character lookalike will do, as previously mentioned. Link to comment Share on other sites More sharing options...
St. Neil Posted 14 October, 2015 Share Posted 14 October, 2015 If by magic Link to comment Share on other sites More sharing options...
angelman Posted 14 October, 2015 Share Posted 14 October, 2015 Shocking behaviour IMHO. Recommend you arrange for the echo to take a photo of you looking moody, holding aforementioned ticket ASAP. Or even better, tell your story at the fan's forum on Monday, in a half hour epic that not only rises and falls, it meanders. Finish by saying that you thought FC stood for fatally corporate, but now you realise it stands for fakers and cheats. Wait 20 seconds for a trickle of slow applause to become a torrent, until the whole room is giving you a standing ovation, and Koeman resigns on the spot, declaring "I don't work for bad guys" If you can't do it in 7 minutes 30 secs, you have no class and definitely need more practice. But to the OP. Yes it would be nice to have got some acknowledgement, but who from? And then, yes, Saints are corporate. When you have 22,000 season ticket holders and who knows how many members, personalised service isn't going to happen. Link to comment Share on other sites More sharing options...
Colinjb Posted 14 October, 2015 Share Posted 14 October, 2015 They have been a bit corporate, but efficient and obliging. Not too shabby. Link to comment Share on other sites More sharing options...
Hokie Posted 14 October, 2015 Share Posted 14 October, 2015 They are just waiting for all the players to come back from international duty to sign the shirt. Link to comment Share on other sites More sharing options...
Hatch Posted 14 October, 2015 Share Posted 14 October, 2015 If by magic Do those two idiots not actually go anymore or was it just a threat? Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 14 October, 2015 Share Posted 14 October, 2015 We don't actually know that they haven't sent a letter. But with the cost of postage these days who could blame them? Link to comment Share on other sites More sharing options...
JRM Posted 14 October, 2015 Share Posted 14 October, 2015 If you can't do it in 7 minutes 30 secs, you have no class and definitely need more practice. But to the OP. Yes it would be nice to have got some acknowledgement, but who from? And then, yes, Saints are corporate. When you have 22,000 season ticket holders and who knows how many members, personalised service isn't going to happen. I called the club to 'complain' that the membership card I purchased in August still hadn't arrived, they apologised and said the ticket office had been surprised at the surge of people buying memberships just before the start of the season and had run out of membership cards so had to order more. Anyway according to them (2 weeks ago) we'd sold just over 10,000 memberships (which is Adult and Junior so includes Junior Saints) Link to comment Share on other sites More sharing options...
richie Posted 14 October, 2015 Share Posted 14 October, 2015 Do those two idiots not actually go anymore or was it just a threat? What was that picture all about anyway? Anyone got the thread? Link to comment Share on other sites More sharing options...
CB Fry Posted 14 October, 2015 Share Posted 14 October, 2015 What was that picture all about anyway? Anyone got the thread? Handed their season tickets back because being charged to park in the car park, I believe. Link to comment Share on other sites More sharing options...
St. Neil Posted 14 October, 2015 Share Posted 14 October, 2015 What was that picture all about anyway? Anyone got the thread? http://www.dailyecho.co.uk/sport/saints/news/9127925.Saints_fans_return_season_tickets_due_to_car_parking_change/ Link to comment Share on other sites More sharing options...
Convict Colony Posted 14 October, 2015 Share Posted 14 October, 2015 My Dad has been a Saints season ticket holder for 25 years now but unfortunately due to poor health he was unable to attend any more matches, so he wrote to the club explaining the situation and saying he wanted to surrender his season ticket and request a refund. A week goes by without any response, and then yesterday he happens to notice a credit on his bank account for the unused part of the season. Not even an acknowledgement, zilch, nada, no "thank you for your support for 25 years" - not surprisingly he's feeling very put out. So much for the "Family Club" touch - more like "Fatally Corporate". Guess that's just the way of the premier league club world these days. Anyway just had to get that off my chest. Thanks for listening! Not sure if this is a trolling thread? Link to comment Share on other sites More sharing options...
wadesmith Posted 14 October, 2015 Share Posted 14 October, 2015 Wow thanks for sharing that. Always good to hear a positive news story about the Saints behind the scenes. Well done Saints lovely gesture. PS hope your Dad gets better mate. Link to comment Share on other sites More sharing options...
stknowle Posted 14 October, 2015 Share Posted 14 October, 2015 We don't actually know that they haven't sent a letter. But with the cost of postage these days who could blame them? E-mails are free FFS!!!! Just a simple free e-mail and this thread could have been so different. Link to comment Share on other sites More sharing options...
The9 Posted 14 October, 2015 Share Posted 14 October, 2015 http://www.dailyecho.co.uk/sport/saints/news/9127925.Saints_fans_return_season_tickets_due_to_car_parking_change/ Of course with context, that quid for parking looks even worse. Link to comment Share on other sites More sharing options...
Saint86 Posted 14 October, 2015 Share Posted 14 October, 2015 My Dad has been a Saints season ticket holder for 25 years now but unfortunately due to poor health he was unable to attend any more matches, so he wrote to the club explaining the situation and saying he wanted to surrender his season ticket and request a refund. A week goes by without any response, and then yesterday he happens to notice a credit on his bank account for the unused part of the season. Not even an acknowledgement, zilch, nada, no "thank you for your support for 25 years" - not surprisingly he's feeling very put out. So much for the "Family Club" touch - more like "Fatally Corporate". Guess that's just the way of the premier league club world these days. Anyway just had to get that off my chest. Thanks for listening! Ever consider that its good of them to give you a refund and a letter may or may not be in the post? Link to comment Share on other sites More sharing options...
sotonjoe Posted 14 October, 2015 Share Posted 14 October, 2015 My Dad has been a Saints season ticket holder for 25 years now but unfortunately due to poor health he was unable to attend any more matches, so he wrote to the club explaining the situation and saying he wanted to surrender his season ticket and request a refund. A week goes by without any response, and then yesterday he happens to notice a credit on his bank account for the unused part of the season. Not even an acknowledgement, zilch, nada, no "thank you for your support for 25 years" - not surprisingly he's feeling very put out. So much for the "Family Club" touch - more like "Fatally Corporate". Guess that's just the way of the premier league club world these days. Anyway just had to get that off my chest. Thanks for listening! 5/10. your effort seemed subtle enough but, on balance, you came across as too much of a **** for this to be genuine. Link to comment Share on other sites More sharing options...
Secret Site Agent Posted 15 October, 2015 Share Posted 15 October, 2015 There i was driving over this bridge when all of a sudden this super villain appears and blows up part of the bridge. My baby daughter slips out of the door and I'm crying at the top of my voice, 'Somebody please save my baby'. Then, out of nowhere Spiderman appears and saves my child. And even saves my car from falling into the river below, and makes the bridge safe to use again. Then the c*** unceromoniously dumps my baby in my arms and ****es off, to defeat the supervillain, or disarm a nuclear bomb or save the world or something, without a by-you-leave. I am fuming. I think you get my point. Link to comment Share on other sites More sharing options...
brmbrm Posted 15 October, 2015 Share Posted 15 October, 2015 One week? One week? One week for them to give you free money ex gratia? Outrageous. Link to comment Share on other sites More sharing options...
dronskisaint Posted 15 October, 2015 Share Posted 15 October, 2015 When I read the title and the basic resume I assumed the punchline was that the money grabbing barstewards had refused a refund. Imagine my horror when reading on whereby I discovered that the club had in fact refunded the money within a week, which goes well beyond anything they are obliged to do. Great work Saints, and I hope your dad continues to enjoy following Saints in whatever form that takes. What he said..excellent service by the club! Link to comment Share on other sites More sharing options...
Badger Posted 15 October, 2015 Share Posted 15 October, 2015 One week? One week? One week for them to give you free money ex gratia? Outrageous. Hope he'll pursue the claim for any lost interest. Link to comment Share on other sites More sharing options...
shurlock Posted 15 October, 2015 Share Posted 15 October, 2015 Received a call from the ticket office a few weeks ago. They left a seemingly upbeat message, asking me to call back ASAP. I did so, only to have someone glibly try and sell me an upgrade to the president suite for the Swansea game. Never mind I have a season ticket and have happily sat in the same block for years. Guess they culled my name from the database, perhaps from the saps who went to the Midtjylland game -and thought they would try their luck by cold calling me. Left a slightly bad taste in the mouth. It's never happened before and for good reason. Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 15 October, 2015 Share Posted 15 October, 2015 E-mails are free FFS!!!! Just a simple free e-mail and this thread could have been so different. They would need to know the email address, of course. Is that a condition of buying a ST? Link to comment Share on other sites More sharing options...
sadoldgit Posted 15 October, 2015 Share Posted 15 October, 2015 (edited) E-mails are free FFS!!!! Just a simple free e-mail and this thread could have been so different. I am old enough to remember when you used to get an acknowledgement if you applied for a job. Now, nothing. An acknowledgement would have been nice but at least he got a refund and I hope he is ok? Edited 15 October, 2015 by sadoldgit sp Link to comment Share on other sites More sharing options...
VectisSaint Posted 15 October, 2015 Share Posted 15 October, 2015 There i was driving over this bridge when all of a sudden this super villain appears and blows up part of the bridge. My baby daughter slips out of the door and I'm crying at the top of my voice, 'Somebody please save my baby'. Then, out of nowhere Spiderman appears and saves my child. And even saves my car from falling into the river below, and makes the bridge safe to use again. Then the c*** unceromoniously dumps my baby in my arms and ****es off, to defeat the supervillain, or disarm a nuclear bomb or save the world or something, without a by-you-leave. I am fuming. I think you get my point. He's gone. Now plays for Man U. Was brilliant for us though. Get over it. Link to comment Share on other sites More sharing options...
Saint-Fred Posted 15 October, 2015 Share Posted 15 October, 2015 There i was driving over this bridge when all of a sudden this super villain appears and blows up part of the bridge. My baby daughter slips out of the door and I'm crying at the top of my voice, 'Somebody please save my baby'. Then, out of nowhere Spiderman appears and saves my child. And even saves my car from falling into the river below, and makes the bridge safe to use again. Then the c*** unceromoniously dumps my baby in my arms and ****es off, to defeat the supervillain, or disarm a nuclear bomb or save the world or something, without a by-you-leave. I am fuming. I think you get my point. Yes the point is you hadn't fitted the car seat correctly hence not being held in place. I hope the authorities are reading this confession and taking action? Link to comment Share on other sites More sharing options...
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