hypochondriac Posted 14 April, 2015 Posted 14 April, 2015 OK so I have booked a fairly expensive hotel for my fiancee and I to stay for the night when we get married in summer 2016. I used hotels.com and got a cheaper deal that was non-refundable. I got a bit suspicious afterwards though because I have looked at the hotel's website and it doesn't allow you to book on a Saturday just for one night in the summer. They also have most Saturday's in July of this year unavailable to book as they have weddings of their own at the hotel. I have some questions: 1) hotels.com says my booking is guaranteed but also that it is non-refundable. Are either of these things true? 2) Can the hotel just cancel my booking nearer the time? If they do this then where do I stand legally? Why can hotels.com offer rooms which are otherwise unavailable? If you can't book them then surely they shouldn't be offering them? I have emailed the hotel directly to ask but have had no response yet. Any ideas anyone?
Unbelievable Jeff Posted 14 April, 2015 Posted 14 April, 2015 OK so I have booked a fairly expensive hotel for my fiancee and I to stay for the night when we get married in summer 2016. I used hotels.com and got a cheaper deal that was non-refundable. I got a bit suspicious afterwards though because I have looked at the hotel's website and it doesn't allow you to book on a Saturday just for one night in the summer. They also have most Saturday's in July of this year unavailable to book as they have weddings of their own at the hotel. I have some questions: 1) hotels.com says my booking is guaranteed but also that it is non-refundable. Are either of these things true? 2) Can the hotel just cancel my booking nearer the time? If they do this then where do I stand legally? Why can hotels.com offer rooms which are otherwise unavailable? If you can't book them then surely they shouldn't be offering them? I have emailed the hotel directly to ask but have had no response yet. Any ideas anyone? Ring them. Personalise it and you're likely to get a better result.
Jonnyboy Posted 14 April, 2015 Posted 14 April, 2015 OK so I have booked a fairly expensive hotel for my fiancee and I to stay for the night when we get married in summer 2016. I used hotels.com and got a cheaper deal that was non-refundable. I got a bit suspicious afterwards though because I have looked at the hotel's website and it doesn't allow you to book on a Saturday just for one night in the summer. They also have most Saturday's in July of this year unavailable to book as they have weddings of their own at the hotel. I have some questions: 1) hotels.com says my booking is guaranteed but also that it is non-refundable. Are either of these things true? 2) Can the hotel just cancel my booking nearer the time? If they do this then where do I stand legally? Why can hotels.com offer rooms which are otherwise unavailable? If you can't book them then surely they shouldn't be offering them? I have emailed the hotel directly to ask but have had no response yet. Any ideas anyone? For your marriage with Jeff I'd recommend 5 star as he has expensive tastes.
hypochondriac Posted 14 April, 2015 Author Posted 14 April, 2015 Ring them. Personalise it and you're likely to get a better result. Yeah may do. Not sure if there is much they can do if they give the whole hotel over to their own wedding though.
Unbelievable Jeff Posted 14 April, 2015 Posted 14 April, 2015 Yeah may do. Not sure if there is much they can do if they give the whole hotel over to their own wedding though. I assume the contract is with the hotel and not with Hotels.com anyway.
Unbelievable Jeff Posted 14 April, 2015 Posted 14 April, 2015 For your marriage with Jeff I'd recommend 5 star as he has expensive tastes. Definitely have expensive tastes, that's why you never had a chance.
hypochondriac Posted 14 April, 2015 Author Posted 14 April, 2015 I assume the contract is with the hotel and not with Hotels.com anyway. Just rang and the woman said they can confirm the booking. I'm still not convinced though so I'll get written confirmation via email.
Bearsy Posted 14 April, 2015 Posted 14 April, 2015 Yeah I don't think this sounds good idea at all, I would back out if at all possible. Can't comment on the hotel situation tho
hypochondriac Posted 14 April, 2015 Author Posted 14 April, 2015 Yeah I don't think this sounds good idea at all, I would back out if at all possible. Can't comment on the hotel situation tho Thanks for the sage advice Brian. I'll bear it in mind
Goatboy Posted 14 April, 2015 Posted 14 April, 2015 I wouldn't go for a really expensive hotel. You'll have less room for improvement for your next wedding.
Jonnyboy Posted 14 April, 2015 Posted 14 April, 2015 I wouldn't go for a really expensive hotel. You'll have less room for improvement for your next wedding. Renewal of vows or sordid affair?
Goatboy Posted 14 April, 2015 Posted 14 April, 2015 Renewal of vows or sordid affair? Whatever you prefer bigboy;)
Bucks Saint Posted 14 April, 2015 Posted 14 April, 2015 (edited) Just rang and the woman said they can confirm the booking. I'm still not convinced though so I'll get written confirmation via email. If you are this nervous about the hotel booking, I wonder what state you will be at the wedding. Edited 14 April, 2015 by Bucks Saint
Patrick Bateman Posted 14 April, 2015 Posted 14 April, 2015 Just rang and the woman said they can confirm the booking. I'm still not convinced though so I'll get written confirmation via email. Jesus christ, stop faffing, it's booked! Hotels/chains make inventory available to book (hotels.com is a part of Expedia, using the same inventory/back-end systems) with strict rules about pricing and availability - it wouldn't have let you book it if it wasn't available. Stop worrying!
The Cat Posted 14 April, 2015 Posted 14 April, 2015 The most important decision you made is getting married in the summer. I can't stand the thoughtlessness of people who arrange their wedding on a Saturday during the football season.
ecuk268 Posted 14 April, 2015 Posted 14 April, 2015 The most important decision you made is getting married in the summer. I can't stand the thoughtlessness of people who arrange their wedding on a Saturday during the football season. Euro 2016 - 10th June to 10th July.
Jonnyboy Posted 14 April, 2015 Posted 14 April, 2015 Euro 2016 - 10th June to 10th July. Awww that's ecuk's way of proposing to Cat!
The Cat Posted 14 April, 2015 Posted 14 April, 2015 Awww that's ecuk's way of proposing to Cat! I'm up for it. The honeymoon will take place in Rotterdam when we play Feyenoord in that friendly. You're all invited.
Unbelievable Jeff Posted 14 April, 2015 Posted 14 April, 2015 Jesus christ, stop faffing, it's booked! Hotels/chains make inventory available to book (hotels.com is a part of Expedia, using the same inventory/back-end systems) with strict rules about pricing and availability - it wouldn't have let you book it if it wasn't available. Stop worrying! I would have thought the booking is made through an API, isn't it?
Unbelievable Jeff Posted 14 April, 2015 Posted 14 April, 2015 Yeah may do. Not sure if there is much they can do if they give the whole hotel over to their own wedding though. As an aside, when's the stag do, and where are we going?
hypochondriac Posted 14 April, 2015 Author Posted 14 April, 2015 As an aside, when's the stag do, and where are we going? You'd have to ask the best man. My preference is Germany or Italy if it's slightly more relaxed.
hypochondriac Posted 14 April, 2015 Author Posted 14 April, 2015 Euro 2016 - 10th June to 10th July. I'm not an idiot. It misses that
Patrick Bateman Posted 15 April, 2015 Posted 15 April, 2015 I would have thought the booking is made through an API, isn't it? Yes and no, it's not that simple - there are loads of backend systems, services & third parties involved. Introducing a new feature isn't as straight-forward as you'd expect, unless it was pure UI work.
Unbelievable Jeff Posted 15 April, 2015 Posted 15 April, 2015 Yes and no, it's not that simple - there are loads of backend systems, services & third parties involved. Introducing a new feature isn't as straight-forward as you'd expect, unless it was pure UI work. We had a similar type of thing at Regus, allowing room bookings to be made through other comapnies UI's...
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