SO16_Saint Posted 20 December, 2014 Share Posted 20 December, 2014 Our Virgin TV is going up by a fiver in Feb and we can cancel without penalties. Are Sky likely to offer any good deals in January do you reckon? What do people think, is Sky better than Virgin? Link to comment Share on other sites More sharing options...
Um Bongo Posted 20 December, 2014 Share Posted 20 December, 2014 Our Virgin TV is going up by a fiver in Feb and we can cancel without penalties. Are Sky likely to offer any good deals in January do you reckon? What do people think, is Sky better than Virgin? We pay £36 a month for all channels (including movies and sports), which I don't think is too bad - Keep an eye out for codes which get released sometimes, we got ours from moneysavingexpert. Link to comment Share on other sites More sharing options...
The Cat Posted 20 December, 2014 Share Posted 20 December, 2014 We are with Virgin and had the same letter. Thinking of moving but I won't pay that **** Murdoch any money so Sky is a no go. Link to comment Share on other sites More sharing options...
SO16_Saint Posted 20 December, 2014 Author Share Posted 20 December, 2014 We pay £36 a month for all channels (including movies and sports), which I don't think is too bad - Keep an eye out for codes which get released sometimes, we got ours from moneysavingexpert. Is that with Sky? We will be paying 70 and don't have sports or movies. joke. will definitely be moving! Link to comment Share on other sites More sharing options...
Eddie Lizzard Posted 20 December, 2014 Share Posted 20 December, 2014 I have Sky, my father has Virgin. Sky every time. The customer service is better, and a huge factor for me is Sky Atlantic. Link to comment Share on other sites More sharing options...
Batman Posted 20 December, 2014 Share Posted 20 December, 2014 Every time my contract with sky is due, I phone up to say I am leaving for Virgin. I end up getting some deal that keeps me. Virgin is not even wired in around out way Link to comment Share on other sites More sharing options...
View From The Top Posted 20 December, 2014 Share Posted 20 December, 2014 Is that with Sky? We will be paying 70 and don't have sports or movies. joke. will definitely be moving! I'm with Virgin and pay £78 per month for TV, with all sport and movie channels, 50mb internet and home phone (which we never use). Link to comment Share on other sites More sharing options...
buctootim Posted 21 December, 2014 Share Posted 21 December, 2014 I'm with Virgin and pay £78 per month for TV, with all sport and movie channels, 50mb internet and home phone (which we never use). Does that include the line rental? Link to comment Share on other sites More sharing options...
sadoldgit Posted 21 December, 2014 Share Posted 21 December, 2014 Changed from Virgin to SKY as Virgin's customer service was appalling. Link to comment Share on other sites More sharing options...
whelk Posted 21 December, 2014 Share Posted 21 December, 2014 Customer service at Virgin is excellent. Don't know what you are on about Link to comment Share on other sites More sharing options...
Goatboy Posted 21 December, 2014 Share Posted 21 December, 2014 Changed from Virgin to SKY as Virgin's customer service was appalling. I did the opposite for the same reason! Link to comment Share on other sites More sharing options...
hypochondriac Posted 21 December, 2014 Share Posted 21 December, 2014 Customer service at Virgin is excellent. Don't know what you are on about Nonsense. They are terrible, their recent excuse was that they have been moving premises as if that is my problem! Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 21 December, 2014 Share Posted 21 December, 2014 Changed from Virgin to SKY as Virgin's customer service was appalling. I've never had a problem with Virgin. Link to comment Share on other sites More sharing options...
whelk Posted 21 December, 2014 Share Posted 21 December, 2014 Nonsense. They are terrible, their recent excuse was that they have been moving premises as if that is my problem! They get rated against it you do your research you will find they are strong. I also have to deal with them on professional level and always good. Try dealing with BT if you want to know what poor customer service is Link to comment Share on other sites More sharing options...
hypochondriac Posted 21 December, 2014 Share Posted 21 December, 2014 (edited) They get rated against it you do your research you will find they are strong. I also have to deal with them on professional level and always good. Try dealing with BT if you want to know what poor customer service is Don't give a toss about customer surveys. My experience has been terrible though that is primarily their business broadband. Almost four months to wait for broadband is a disgrace. Edited 21 December, 2014 by hypochondriac Link to comment Share on other sites More sharing options...
whelk Posted 21 December, 2014 Share Posted 21 December, 2014 Yet you can clearly tell my experience is nonsense. Link to comment Share on other sites More sharing options...
hypochondriac Posted 21 December, 2014 Share Posted 21 December, 2014 Yet you can clearly tell my experience is nonsense. You didn't say in my experience they are excellent did you? Link to comment Share on other sites More sharing options...
whelk Posted 21 December, 2014 Share Posted 21 December, 2014 Agreed and was probably not clear that all my views were from reading surveys on the subject. Link to comment Share on other sites More sharing options...
hypochondriac Posted 21 December, 2014 Share Posted 21 December, 2014 Agreed and was probably not clear that all my views were from reading surveys on the subject. Well i don't tend to trust many surveys. I prefer to look at how I'm treated as a customer. I understand that things go wrong but I prefer to be communicated with not fobbed off or forced to ring up every day for a week (over 30 minutes in hold each time) in order to get an update. Certainly not what I would consider excellent. Link to comment Share on other sites More sharing options...
Gemmel Posted 21 December, 2014 Share Posted 21 December, 2014 Customer service at Virgin is excellent. Don't know what you are on about :lol::lol: Quite possibly the worst company I have ever had the misfortune to have to deal with. Link to comment Share on other sites More sharing options...
Batman Posted 21 December, 2014 Share Posted 21 December, 2014 I used to have Virgin media when I lived at my old place. No issue with what I paid for and the broadband was good However, phoning them up for anything was hideous. Now I have sky telly and Bt infinity. Can't see that changing. More so as Virgin is not wired in where I live lol BT are ok customer service wise, but never had to call them up really Link to comment Share on other sites More sharing options...
Chez Posted 21 December, 2014 Share Posted 21 December, 2014 I have Virgin phone line and broadband. Not impressed at yet another price rise. I am considering moving, but are all the alternatives based on using a BT line. The reason I ask is my BT line was ****, offering woeful speeds. The Virgin fibre is decent. Link to comment Share on other sites More sharing options...
SO16_Saint Posted 21 December, 2014 Author Share Posted 21 December, 2014 I'm thinking of having Sky for TV and BT for BB and BT Sport. will check out the comparative costs Link to comment Share on other sites More sharing options...
Saint in Paradise Posted 21 December, 2014 Share Posted 21 December, 2014 You lot are very lucky that you even have a choice. Here it is Sky or nothing, well we can get something called "Freeview" but you still need a decoder box and only get 15 channels or so. Free to air TV isn't very good, 4 channels if I remember correctly, but it is totally free as we don't have to pay for a TV licence. To be fair to Sky they do supply two separate decoders so can watch different channels at the same time. I watch lots of sport whilst my wife watches all kinds of rubbish Link to comment Share on other sites More sharing options...
aintforever Posted 21 December, 2014 Share Posted 21 December, 2014 Changed from Virgin to SKY as Virgin's customer service was appalling. Same here. The problem I had is my rabbit chewed through my router cable and i just wanted a new one - ended up talking to about 100 f*cking Indians who obviously didn't have "rabbit chewed through router" on their list of problems so I was caught in a perpetual loop. Only when I cancelled was I put through to someone with a decent grasp of English. Link to comment Share on other sites More sharing options...
Goalie66 Posted 21 December, 2014 Share Posted 21 December, 2014 Same here. The problem I had is my rabbit chewed through my router cable and i just wanted a new one - ended up talking to about 100 f*cking Indians who obviously didn't have "rabbit chewed through router" on their list of problems so I was caught in a perpetual loop. Only when I cancelled was I put through to someone with a decent grasp of English. No you should have said "You will not be reincarnated as a sacred bull unless you stop white furry thing who breeds faster than your aunty in Bengal chewing my sacred cable attached to Buddha router" Link to comment Share on other sites More sharing options...
ecuk268 Posted 21 December, 2014 Share Posted 21 December, 2014 They get rated against it you do your research you will find they are strong. I also have to deal with them on professional level and always good. Try dealing with BT if you want to know what poor customer service is Never had a problem with Virgin. Their broadband is excellent - 100Meg. Been dealing with BT at work for the last few weeks - absolute nightmare. They are very compartmentalised and they don't communicate. Link to comment Share on other sites More sharing options...
View From The Top Posted 21 December, 2014 Share Posted 21 December, 2014 Does that include the line rental? Yes, all in. Link to comment Share on other sites More sharing options...
Big Bad Bob Posted 21 December, 2014 Share Posted 21 December, 2014 Feck me, my bill is thus Sky :- All packages, HD and multiroom £82.50 BT Fibre Broadband and BT Sport for free :- £35.85 (not including line rental as I paid that a year in advance) Was looking at getting Virgin Broadband but that would have been more expensive as I would have had to pay for BT Sports. Had Virgin BB and Telephone previously but they never had caller display which, in this day and age, is shite. Looking at it, all in all, that's a feck of a lot of money to burn every month. Link to comment Share on other sites More sharing options...
Patrick Bateman Posted 21 December, 2014 Share Posted 21 December, 2014 Feck me, my bill is thus Sky :- All packages, HD and multiroom £82.50 BT Fibre Broadband and BT Sport for free :- £35.85 (not including line rental as I paid that a year in advance) Was looking at getting Virgin Broadband but that would have been more expensive as I would have had to pay for BT Sports. Had Virgin BB and Telephone previously but they never had caller display which, in this day and age, is shite. Looking at it, all in all, that's a feck of a lot of money to burn every month. That's a lot - I'm still on Virgin Media, only reason is that I like cable and there is no competition here for that. I pay £75/month for; XL TV (includes BT Sport HD) Sky Sports TiVo downstairs, V+ upstairs 152 meg BBI (which is pointless) Phone rental That is way too much - I've just this evening decided to downgrade to the basic TV package (never watch any of the channels), downgrade to the lowest BBI (who needs one hundred and fifty bloody two meg at home??) and dump the phone line as we never use it. What a waste of money. Link to comment Share on other sites More sharing options...
whelk Posted 21 December, 2014 Share Posted 21 December, 2014 Do Sky routers broadcast wifi at 2g and 5g frequency? So handy for getting round geo-blocking. Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 22 December, 2014 Share Posted 22 December, 2014 Feck me, my bill is thus Sky :- All packages, HD and multiroom £82.50 BT Fibre Broadband and BT Sport for free :- £35.85 (not including line rental as I paid that a year in advance) Was looking at getting Virgin Broadband but that would have been more expensive as I would have had to pay for BT Sports. Had Virgin BB and Telephone previously but they never had caller display which, in this day and age, is shite. Looking at it, all in all, that's a feck of a lot of money to burn every month. My Virgin package includes BT sports. Link to comment Share on other sites More sharing options...
Unbelievable Jeff Posted 22 December, 2014 Share Posted 22 December, 2014 Do you get Sky Sports HD on Virgin yet? Full Sky package for me with Broadband and phone, £87 a month. Link to comment Share on other sites More sharing options...
SO16_Saint Posted 22 December, 2014 Author Share Posted 22 December, 2014 Chatting to a Sky Rep: Family Bundle @ £33 pm (50% OFF for 12 months) Tarif8:28 Sky Sports and Sky Movies @ £33 pm (50% OFF for 12 months) Tarif8:28 Line Rental with Talk Weekend @ £16.4 pm Tarif8:28 Broadband Unlimited @ £7.5 pm (FREE for 12 months) Tarif8:28 So you'll be just paying £49.40 a month for 12 months and thereafter onwards £89.90 a month. We may have a winner if I can get them to throw in an additional box for upstairs Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 22 December, 2014 Share Posted 22 December, 2014 Do you get Sky Sports HD on Virgin yet? Full Sky package for me with Broadband and phone, £87 a month. Yes, you get HD. I get everything except Sky Atlantic. I've got the Full package but it costs a packet. Link to comment Share on other sites More sharing options...
Big Bad Bob Posted 22 December, 2014 Share Posted 22 December, 2014 And the entertainment providers wonder why people resort to other methods to obtain their video entertainment, especially when half the shows and series can be seen weeks before they hit the UK.. Link to comment Share on other sites More sharing options...
SO16_Saint Posted 22 December, 2014 Author Share Posted 22 December, 2014 all sorted. Cancelled Virgin and gone to Sky. Got all the channels, incl movies and sports, telephone and broadband for £49.40/month - saving £20/month for a lot more TV. The BB is not as good, but as Patrick Bateman says, who needs 100+meg for home usage. Link to comment Share on other sites More sharing options...
mcjwills Posted 22 December, 2014 Share Posted 22 December, 2014 all sorted. Cancelled Virgin and gone to Sky. Got all the channels, incl movies and sports, telephone and broadband for £49.40/month - saving £20/month for a lot more TV. The BB is not as good, but as Patrick Bateman says, who needs 100+meg for home usage. If you negotiate well in a few months time you will be able to get the fiber at 40 meg for £10 a month for a year. Link to comment Share on other sites More sharing options...
SO16_Saint Posted 22 December, 2014 Author Share Posted 22 December, 2014 If you negotiate well in a few months time you will be able to get the fiber at 40 meg for £10 a month for a year. That's true. was also haggling for an extra box but will just run a coax cable and get a magic eye Link to comment Share on other sites More sharing options...
pap Posted 22 December, 2014 Share Posted 22 December, 2014 I'm with Virgin and it's fairly pricey. tbh, apart from the broadband, don't really use it that much myself. Most of the package is for the family. Sky have been feckers in the past though and I don't really trust them. The odd thing is, they'd have still had me as a customer if they'd have given me a HD box but they were charging £300 for them at the time. Decided to drop them then and get the biggest broadband pipe I could. Apart from live sports, I don't watch broadcast TV, so it has worked out nicely. Link to comment Share on other sites More sharing options...
Tokyo-Saint Posted 22 December, 2014 Share Posted 22 December, 2014 Virgin customer service is absolutely hopeless, at least the call centre in India is anyway. I've had 4 engineers come to fit the phone line on 4 different occasions and each time they tell me there is an issue at the exchange box in the area or something like that, they will complete a report and someone will be in touch soon to resolve the issue in the area etc etc. Obviously never happens. Every time I call the call centre to complain, they just offer to send out an engineer. I explain that I have already had 4 visit (as per the records they can see) and I am not taking another half day off for someone to come and tell me there is an issue in the local area that they solve soon. They then say they will credit my account £10, I ask how they come to that figure, they say "ok then sir, £15" I then tell them I am not negotiating just wonder how they got to that figure and how it will be fixed, they then say "Ok, ok £20". I then ask for a manager (never available obviously), they promise they will call me back and that never happens. In some ways I can enjoy it as it is like I am taking part in phone jacker in other ways, I never want to use Virgin again. Then earlier this week they wrote to me to say the service will have a price increase of £5 but they do offer amazing customer service. Link to comment Share on other sites More sharing options...
Spudders Posted 22 December, 2014 Share Posted 22 December, 2014 Then earlier this week they wrote to me to say the service will have a price increase of £5 but they do offer amazing customer service. At least that's another £5 for them to offer back as a refund next time you talk to them! Link to comment Share on other sites More sharing options...
Tokyo-Saint Posted 22 December, 2014 Share Posted 22 December, 2014 The contract only started in August as well and they kept going over what a good deal it was. I guess it is in the small print but can they really sell me something at one price, make me sign a contract and they hike the price a few months later? This is a job for Anne Robinson, he'd sort it out! Link to comment Share on other sites More sharing options...
SO16_Saint Posted 22 December, 2014 Author Share Posted 22 December, 2014 The contract only started in August as well and they kept going over what a good deal it was. I guess it is in the small print but can they really sell me something at one price, make me sign a contract and they hike the price a few months later? This is a job for Anne Robinson, he'd sort it out! At the bottom of your letter it should say that you can canx by Jan 31 with no penalties Link to comment Share on other sites More sharing options...
Tokyo-Saint Posted 22 December, 2014 Share Posted 22 December, 2014 Ah nice one. I think I will do that. Just have to work out how to get my smart TV how to record, then the bloody virgin box becomes redundant. Link to comment Share on other sites More sharing options...
CHAPEL END CHARLIE Posted 22 December, 2014 Share Posted 22 December, 2014 This thread perfectly illustrates the limitations of all Internet product reviews - for every one person who will categorically state that Brand X is better than Brand Y, you will get another, equally strident, opinion that states the precise reversal of that is true. I've had VM for years now and while their service is OK it's rapidly becoming too expensive for my pocket. So my question is: are any of the (much) cheaper phone and broadband providers out there in this market (such as Talk-Talk for instance) any damn good? If you lot could be forthcoming with some sort of consistent answer that would be good. Link to comment Share on other sites More sharing options...
KingdomCome Posted 22 December, 2014 Share Posted 22 December, 2014 This thread perfectly illustrates the limitations of all Internet product reviews - for every one person who will categorically state that Brand X is better than Brand Y, you will get another, equally strident, opinion that states the precise reversal of that is true. I've had VM for years now and while their service is OK it's rapidly becoming too expensive for my pocket. So my question is: are any of the (much) cheaper phone and broadband providers out there in this market (such as Talk-Talk for instance) any damn good? If you lot could be forthcoming with some sort of consistent answer that would be good. My experience with Talktalk broadband is terrible. Obviously only personal experience but my Mrs' dad had exactly the same. Changed from BT to Talktalk and suddenly couldn't get a stable connection for love nor money. Dropped at least 5 - 6 times a day. Luckily they decided to increase the price after about a month and gave us the choice to leave without penalty. Went back to BT and had a nice stable connection and a "new customer" deal to boot. Trying to cancel TalkTalk was a laugh, the girl in retentions told me if I was cancelling because I was unhappy with the connection I'd be charged but if I was cancelling because of the price I wouldn't Looking at some of the amounts people are paying Murdoch makes me shudder. Keep feeding the machine lads. Link to comment Share on other sites More sharing options...
Golden Balls Posted 22 December, 2014 Share Posted 22 December, 2014 It pays to know someone... Link to comment Share on other sites More sharing options...
Goatboy Posted 22 December, 2014 Share Posted 22 December, 2014 Talk Talk are horrendous. Link to comment Share on other sites More sharing options...
whelk Posted 22 December, 2014 Share Posted 22 December, 2014 I'm with Virgin and it's fairly pricey. tbh, apart from the broadband, don't really use it that much myself. Most of the package is for the family. Sky have been feckers in the past though and I don't really trust them. The odd thing is, they'd have still had me as a customer if they'd have given me a HD box but they were charging £300 for them at the time. Decided to drop them then and get the biggest broadband pipe I could. Apart from live sports, I don't watch broadcast TV, so it has worked out nicely. Why was a revolutionary like you Pap happy contribute to Rupert's evil empire? I have lost a bit of respect. Without wanting to sound overly principled but is main reason I wouldn't subscribe to Sky. Link to comment Share on other sites More sharing options...
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