SO16_Saint Posted 3 May, 2014 Posted 3 May, 2014 Hi all. Can anyone recommend anything to help cure my PC freezing issue? It's a relatively new (18 months) HP touchscreen pc running win7. We only use it for Internet and basic office uses, so nothing major. Thanks!
hutch Posted 3 May, 2014 Posted 3 May, 2014 Two things: 1. Go to the HP website and let it automatically check your laptop for latest updates including drivers 2. Make sure the air vents are not blocked causing overheating issues.
SO16_Saint Posted 3 May, 2014 Author Posted 3 May, 2014 Thanks, will try both... wilk let you know how it goes Sent from my GT-I9300 using Tapatalk
Smirking_Saint Posted 3 May, 2014 Posted 3 May, 2014 Stop looking at porn !!! Whats it actually freezing on ? I.e are you trying to load a program etc ?
Bearsy Posted 3 May, 2014 Posted 3 May, 2014 Are you sure it's definitely a touchscreen? Try using the mouse.
SO16_Saint Posted 3 May, 2014 Author Posted 3 May, 2014 Haha! It freezes doing anything. ..or nothing! It's frozen now for example, trying to get Chrome ooen. The mouse is moving but not doing anything, and the clock still says 10:03 Sent from my GT-I9300 using Tapatalk
SO16_Saint Posted 3 May, 2014 Author Posted 3 May, 2014 And now it kicks back in to life Sent from my GT-I9300 using Tapatalk
Smirking_Saint Posted 3 May, 2014 Posted 3 May, 2014 Are you sure it's definitely a touchscreen? Try using the mouse. I have done this.....
Smirking_Saint Posted 3 May, 2014 Posted 3 May, 2014 And now it kicks back in to life Sent from my GT-I9300 using Tapatalk Try running your anti virus and a spybot killer
SO16_Saint Posted 3 May, 2014 Author Posted 3 May, 2014 Try running your anti virus and a spybot killer Done a quick scan using MSE. No problems. What else would you suggest? Sent from my GT-I9300 using Tapatalk
S-Clarke Posted 3 May, 2014 Posted 3 May, 2014 Haha! It freezes doing anything. ..or nothing! It's frozen now for example, trying to get Chrome ooen. The mouse is moving but not doing anything, and the clock still says 10:03 Sent from my GT-I9300 using Tapatalk Not sure on your specific model, but does it have a hard disk activity LED/light? I'm assuming it's an SSD disk as it's a touch screen, but I've seen this problem with them before - sounds like a failed disk, or one that is about to fail IMO. When a system becomes unresponsive with everything, but you can still use the mouse....then it's often a sign that you've got spyware/virus, and if it's not that....a faluting hard disk.
SO16_Saint Posted 4 May, 2014 Author Posted 4 May, 2014 Not sure what i did, but it seems to be back to normal. I discovered that we had 3 security packages installed, so I removed all bar MSE and its been fine Sent from my GT-I9300 using Tapatalk
Essruu Posted 5 May, 2014 Posted 5 May, 2014 Oh, how I miss [sarcastic] this sort of thing, virus protection anti-malware, slowdowns etc.
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