Ticket Office

[ThaiSaint]

Yeah, unfortunately the system doesn't appear to be able to cope with even that most basic check/restriction. I hope the club kept the receipt...

 

If they did keep the receipt it wouldn't be in joined up writing....

[The9]

I bought a kids ticket for Liverpool and have also had a call saying that I can't buy one because the season ticket account is linked to an adult season ticket. If I leave it will I still get the ticket, or will they put it back on sale? Ticket office are a complete and utter joke.

 

Given that you spent the whole of last season buying u-17 tickets as an adult, maybe the joke is on you ? There are a few others on here who might like a word as well, though you're by no means alone - I believe the tipping point was when Saints got a phone call from Wigan last season pointing out that apparently about a third of all tickets sold in the Saints end at the DW Stadium were to "U-17s". Or was it half - I'm sure stevegrant will be able to confirm...

 

Anyway, as usual, this is the scabby gets ruining it for everyone else.

 

The "points system" thing they're referring to is that you have to allocate a ticket to a customer number, and if you're not an U17 customer, you can't get an U17 ticket.

I imagine the next thing will be a load of people setting up non-existent U17 accounts purely to do this.

Edited 5 September, 2013 by The9

[Window Cleaner]

Given that you spent the whole of last season buying u-17 tickets as an adult, maybe the joke is on you ? There are a few others on here who might like a word as well, though you're by no means alone - I believe the tipping point was when Saints got a phone call from Wigan last season pointing out that apparently about a third of all tickets sold in the Saints end at the DW Stadium were to "U-17s".

 

 

and there are people wondering why Southampton has the highest school exclusion rate in the country over on the lounge.

[The9]

Season Tickets are non transferable so it is only logical that it applies to away tickets

 

Tickets full-stop are non-transferable.

[The9]

and there are people wondering why Southampton has the highest school exclusion rate in the country over on the lounge.

 

Schools are closed on Saturdays, right ?

[Window Cleaner]

Schools are closed on Saturdays, right ?

 

ah nothing to do with school attendance really, more the underlying delinquent tendancies which manifest themselves everywhere.

To me anyone who frauds on a ticket is a delinquent in the making.

[Barry the Badger]

I think you may not have read my entire post as you have completely missed my point.

 

It would seem that a season ticket holding father is now no longer able to purchase a ticket to take his young son to the occasional Saints home game, very sad state of affairs.

 

Sorry. I was responding to Griffo, should quoted.

 

As for your issue, it doesn't mean that at all. It just means your son needs an account on the database that you can link the purchase to.

[The9]

Sorry. I was responding to Griffo, should quoted.

 

As for your issue, it doesn't mean that at all. It just means your son needs an account on the database that you can link the purchase to.

 

That's correct, but isn't the issue then that you won't be able to buy a ticket for that account number because that account number doesn't have the permitted number of aways for that sales window ? I think the issues are that we genuinely don't know, and that there's nothing in the online system preventing it.

[hutch]

Why should the club have to re-invent it's systems to prevent the cheats from cheating. As you said earlier, tickets are not transferable, and neither are any rights that accrue to that ticket i.e. You can't use your ST to buy an away ticket for somebody else. Its rule number 1 on the first item that pops up if you google for season ticket t's & c's.

[Lord Duckhunter]

Why should the club have to re-invent it's systems to prevent the cheats from cheating. As you said earlier, tickets are not transferable, and neither are any rights that accrue to that ticket i.e. You can't use your ST to buy an away ticket for somebody else. Its rule number 1 on the first item that pops up if you google for season ticket t's & c's.

 

You are correct. I have just looked at my terms and conditions and it clearly states that any rights conected to the s/t are non transferable. Clearly priority to an away game is a right arising out of having a s/t. I never knew that, I guess not reading the t&c's is stupid.

 

In light if that, I think the ticket office should be commended for bothering to contact people, rather than just cancelling the tickets.

[View From The Top]

If anything it highlights just how stupid the current ticketing process is for away games.

 

I'll be using Northern Saints only for away game tickets from now on.

[Sour Mash]

If anything it highlights just how stupid the current ticketing process is for away games.

 

I'll be using Northern Saints only for away game tickets from now on.

Do the northern Saints and London Saints still get allocations for away games?

[View From The Top]

Do the northern Saints and London Saints still get allocations for away games?

 

Northern do but I thought I'd use a forum members ST numbers so they'd get the points for the London games. Lesson learned.

 

Left with no tickets bar my pre-booked train!

[oldsarum]

Northern do but I thought I'd use a forum members ST numbers so they'd get the points for the London games. Lesson learned.

 

Left with no tickets bar my pre-booked train!

 

 

London Saints do get an allocation but only enough to cover 10% of our membership, so we have to use season tickets in addition to get a reasonable allocation

 

However we do have (due to drop out's) 3 spares for Liverpool if you need tickets

 

I'm not a full member on this board but Steve Grant has my email address which i'm sure he'll provide you with to get in contact with me for tickets

[View From The Top]

London Saints do get an allocation but only enough to cover 10% of our membership, so we have to use season tickets in addition to get a reasonable allocation

 

However we do have (due to drop out's) 3 spares for Liverpool if you need tickets

 

I'm not a full member on this board but Steve Grant has my email address which i'm sure he'll provide you with to get in contact with me for tickets

 

I'm after an adults & a kids if you have them.

 

My email is st16sfc@gmail.com

[davefoggy]

Sorry. I was responding to Griffo, should quoted.

 

As for your issue, it doesn't mean that at all. It just means your son needs an account on the database that you can link the purchase to.

 

Ok cheers

[sandwichsaint]

VFT what was the problem? Presumably it was to do with buying a children's ticket? Not sure how the club can trace adult STs buying adult tkts and passing them on?

 

A depressing thread on so many levels, maybe the club could use 'technology' and introduce some sort of points/loyalty system? Just saying like....

[View From The Top]

VFT what was the problem? Presumably it was to do with buying a children's ticket? Not sure how the club can trace adult STs buying adult tkts and passing them on?

 

A depressing thread on so many levels, maybe the club could use 'technology' and introduce some sort of points/loyalty system? Just saying like....

 

Yep. ST holder offered to get adults & kids ticket for me as they wanted the points so they used the online system to do so & I ping the ££ over to them.

 

They then get a phone call, what 7 days after buying them, to say that the can't have the U17 ticket as it was bought on an adult ST.

 

No way I'm paying £42 for my nipper so the two adult tickets have now been sold on, I've got my ££ back but I've no match tickets.

 

My 11yo has done 37 different away grounds in the last 4 seasons following Saints but because we've had to give up our STs we can't get to an away game.

[Huffton]

I'm after an adults & a kids if you have them.

 

My email is st16sfc@gmail.com

 

Can't make any promises but if Hampshire get through the the YB40 finals and I manage to get tickets I will be selling my adult and child Liverpool tickets

[View From The Top]

Can't make any promises but if Hampshire get through the the YB40 finals and I manage to get tickets I will be selling my adult and child Liverpool tickets

 

Blimey, I'd forgotten about Lords being the same day.

[SaintRichmond]

I had a recent "conversation" with the Ticket Office. Afterwards, I sent the following to the Club.

 

I'll let you know if I get a reply or am punished for daring to criticise.

 

"To Whom It May Concern

I am an existing Season Ticket holder - "Customer" No ******* - Kingsland, Block ** Row * Seat ***

I rang the ticket office earlier re getting a ticket for the Bristol City Match, only to be told that the Kingsland Stand would not be available for that match.

When I asked why not, I was told "It's only the 3rd Round of the Capital One Cup, and we are only expecting circa 10-120000 ".

With such a negative attitude as that, I am not surprised. Have you not thought it might have something to do with the £18 being charged ?? I mean, it's “only the 3rd Round of the Capital One Cup”

Once again, Loyal ST holders in the Kingsland are, in my opinion, being treated unfairly. Why do I say this?? Because, I know from past experience, nearer the date of a (past ) match, as it became obvious that more areas needed to be opened up, Kingsland was made available. But, by then, I had BOUGHT a ticket in another part of the ground, the Club would not change it, and I sat in the Itchen, looking across at someone else in my Kingsland seat.

WHY do you think I paid good money for my ST in the Kingsland ? Because that is where I want to watch matches from. Not Chapel, Itchen or Northam, but Kingsland. I am also advised that the Itchen Stand will never be closed because of "that's where the cameras focus"

I am also told that closing the Kingsland for such matches is done for economic reasons, ie it would cost too much to open it up and let people sit where they like. RUBBISH When the Club is employing many Prem Quality players at many THOUSANDS of pounds per week, the cost of opening up Kingsland would, by comparison, be a pittance. You don't tell the players "Well it's only the 3rd Round of the Capital One Cup, so we're only paying you half your salary" do you ?

One of the "perks" of being a Season Ticket holder used to be that your seat was "reserved" for Cup matches. Nowadays the Club cares very little whether you are a ST holder or not.

Think yourself lucky that you are not working for the likes of Accrington, Hartlepool etc who are only too pleased to welcome every fan into ANY part of the ground. For teams such as those, covering their overheads is far harder than it is for SFC

I am absolutely furious at the Club's attitude re such matches. I am but ONE "fan", so I carry no weight, but I do know for a fact that nine other "regular" Kingslanders will not be attending the game because their seat(s) are unavailable, and, like me, they don't want to sit anywhere else..(why is that bit so hard for the Club to understand ?

So, Congratulations on the positive marketting attitude presented. I doubt whether this moan will reach much further than the Waste Paper Basket, but I do wonder whether the "Powers That Be" are aware that Fans in the Kingsland actually want to sit in ...... THE KINGSLAND. I doubt if they care at all. "They'll still turn up "" Well, some won't, and THAT will be the reason why you "only get 10-12000."

**** ****** (name supplied)

Kingsland ST Holder"

 

I echo the earlier comment about David Luker. Efficient, knew his job, and would always listen and help. The current lot are Robots controlled by the Big Cheese, with no real thought or CARE about the people who go through the turnstiles

Regarding my call to the Club re the Bristol City match, I ended up thinking that they could not give a monkey's whether I bought a ticket or not. In that respect, they got their wish ... I didn't

[ladysaint]

I know a few ST holders in the Kingsland who are also not going because they cant sit in their seats. I am sure they could think of somehting to fill the Kingsland stand up, i.e. offering kids for free with a paying adult to a maximum of 2 kids per adult, giving away seats to the Tyro League football teams or local schools. I really cant understand SFC anymore we seem to be going backwards with regards to our ticketing and encouraging youngsters to attend games.

[JRM]

I know a few ST holders in the Kingsland who are also not going because they cant sit in their seats. I am sure they could think of somehting to fill the Kingsland stand up, i.e. offering kids for free with a paying adult to a maximum of 2 kids per adult, giving away seats to the Tyro League football teams or local schools. I really cant understand SFC anymore we seem to be going backwards with regards to our ticketing and encouraging youngsters to attend games.

 

they genuinely don't seem to care.

 

a pal of mine has boys who play for a club near Andover and Reading offer them a chance to visit with a ticket deal each year, they've been up there a few times and quite enjoy it, compare that to saints who have an opportunity to really promote the club with the Bristol City game but instead choose to neglect it.

[JRM]

I know a few ST holders in the Kingsland who are also not going because they cant sit in their seats. I am sure they could think of somehting to fill the Kingsland stand up, i.e. offering kids for free with a paying adult to a maximum of 2 kids per adult, giving away seats to the Tyro League football teams or local schools. I really cant understand SFC anymore we seem to be going backwards with regards to our ticketing and encouraging youngsters to attend games.

 

for 3 or 4 less attractive games each year Fulham give their season ticket holders the chance to buy two additional tickets for £10 each, gets them to bring other people along who in turn can become regular fans.

 

perfect opportunity would be games like Swansea at home, 1.30 kick off on a sunday, only a week after we play Palace at home, will be a small away following. would be a perfect chance to fill the ground with such a deal but instead we'll have about 28,000

[ladysaint]

And whilst I am on a moan, why dont they fill the sections behind the goals, nothing worse than seeing a game on MOTD from SMS and seeing sections behind the goals empty.

[Reggie Dunlop]

I have 2 questions

 

1 if I was to go corporate for a match, what happens to my season ticket for that match ie is that match refundable or can I let someone else use it ?

 

2 if tickets are not transferable how do players get tickets then pass them off to others (isn't that double standards)?

[Whitey Grandad]

I'm with Saintrichmond on this. I went to buy a ticket yesterday and was faced with this bombshell. I chose my seat in the Kingsland with great care and now I shall be sitting opposite staring at an empty stand. I don't really care about going now. Somebody doesn't know what they are doing.

[The9]

Presumably (as surely we learned from Rupert Lowe), if a part of the ground is closed, you don't have to pay anyone to steward it, police it, or sell stuff in it. It's cost efficient of the club to close a stand if they know the rest of the crowd can be accommodated in the remaining areas.

 

It is of course extremely cost-INefficient of them to not sell tickets to maximise their income.

 

I disagree with those who think this is an opportunity lost to market to kids - for a start it's a school night, so how many would even be allowed to go ?

 

If you accept that some kids will still want to go, price wise they've made an error for kids : it's not as attractive a fixture as a friendly with Real Sociedad, but the cost is the same as it was for that game, however loads of kids went to that (in daylight on a weekend during the summer holidays against Champions League opponents).

 

As it happens, all my mates are going and I'm not skint yet this month (probably due to not going to aways), so I've caved and will be attending my first home cup game in about 3 seasons.

 

I frankly don't give a toss about sitting in "my seat" for games when the stadium is half empty, I actually like having the opportunity to sit somewhere else.

[The9]

I have 2 questions

 

1 if I was to go corporate for a match, what happens to my season ticket for that match ie is that match refundable or can I let someone else use it ?

 

2 if tickets are not transferable how do players get tickets then pass them off to others (isn't that double standards)?

 

1) You can get a refund from the club, and officially no tickets are transferable so no-one else should be able to use it - but how would they know ? You don't have a limit on the number of home tickets you can buy on your ST number so there's no reason to think you wouldn't still be using the ST and they can't block it on that basis.

2) Yes, massive double standard but as there's no price paid there's no revenue lost so the club doesn't care.

[boxosponge]

And whilst I am on a moan, why dont they fill the sections behind the goals, nothing worse than seeing a game on MOTD from SMS and seeing sections behind the goals empty.

 

Its because of where the TV cameras are situated. The fullest parts of the ground will be the ones where most exposure is given, not to mention the electronic scoreboard.

 

I've got to sit elsewhere for City. Simple choice: do I but a ticket or not.

[The9]

for 3 or 4 less attractive games each year Fulham give their season ticket holders the chance to buy two additional tickets for £10 each, gets them to bring other people along who in turn can become regular fans.

 

perfect opportunity would be games like Swansea at home, 1.30 kick off on a sunday, only a week after we play Palace at home, will be a small away following. would be a perfect chance to fill the ground with such a deal but instead we'll have about 28,000

 

The maths don't add up on offering our ST holders two additional £10 tickets do they ? Haven't we got 20,000+ ST holders (plus at least 1500 away allocation) and a 32,500 stadium ? We'd be potentially offering 40,000 additional tickets, people would be fuming when they sold out the other 5,000 tickets after about half an hour, and what about the people who don't know any ST holders and live away but come to some home games, do they pay full price and are those tickets in the scrum with the others on the first day of sales ?

 

Fulham have (or have had) a "neutral area" due to their failure to fill the ground by selling to regular Fulham fans, we're not in that bracket.

[The9]

Its because of where the TV cameras are situated. The fullest parts of the ground will be the ones where most exposure is given, not to mention the electronic scoreboard.

 

I've got to sit elsewhere for City. Simple choice: do I but a ticket or not.

 

I officially don't understand your argument. Or the bit about the scoreboard.

 

Our non-selling of tickets behind the goals until last, the late sales of Block 43 Northam when the away team doesn't take their allocation, and the weirdness that is the complimentary tickets in the first few rows of Blocks 2-4 in the past couple of seasons have contributed more than anything to making the ground look empty on tv when in fact it's at over 90% capacity. The main cameras are pointing at the empty rows when the ball is on the pitch, not at the full stands the main cameras are located in.

[JRM]

The maths don't add up on offering our ST holders two additional £10 tickets do they ? Haven't we got 20,000+ ST holders (plus at least 1500 away allocation) and a 32,500 stadium ? We'd be potentially offering 40,000 additional tickets, people would be fuming when they sold out the other 5,000 tickets after about half an hour, and what about the people who don't know any ST holders and live away but come to some home games, do they pay full price and are those tickets in the scrum with the others on the first day of sales ?

 

Fulham have (or have had) a "neutral area" due to their failure to fill the ground by selling to regular Fulham fans, we're not in that bracket.

 

Fulham have a similar number of non-season ticket holder seats to sell per game, and like us stuggle to sell them for some of the less attractive matches.

[The9]

Fulham have a similar number of non-season ticket holder seats to sell per game, and like us stuggle to sell them for some of the less attractive matches.

 

Unlike them, we don't have 4 other Prem clubs within 12 miles and one of the most successful clubs in the country a mile and a half away.

[View From The Top]

Presumably (as surely we learned from Rupert Lowe), if a part of the ground is closed, you don't have to pay anyone to steward it, police it, or sell stuff in it. It's cost efficient of the club to close a stand if they know the rest of the crowd can be accommodated in the remaining areas.

 

It is of course extremely cost-INefficient of them to not sell tickets to maximise their income.

 

I disagree with those who think this is an opportunity lost to market to kids - for a start it's a school night, so how many would even be allowed to go ?

 

If you accept that some kids will still want to go, price wise they've made an error for kids : it's not as attractive a fixture as a friendly with Real Sociedad, but the cost is the same as it was for that game, however loads of kids went to that (in daylight on a weekend during the summer holidays against Champions League opponents).

 

As it happens, all my mates are going and I'm not skint yet this month (probably due to not going to aways), so I've caved and will be attending my first home cup game in about 3 seasons.

 

I frankly don't give a toss about sitting in "my seat" for games when the stadium is half empty, I actually like having the opportunity to sit somewhere else.

 

Plenty IMHO. 19.30 KO with kids for a £1 would have seen loads as dad's/kids would have sold it to mum as a "one off".

 

Happens all over the country bar our corner of Hampshire.

[View From The Top]

Tickets for my lad & I now happily sorted.

[The9]

Plenty IMHO. 19.30 KO with kids for a £1 would have seen loads as dads/kids would have sold it to mum as a "one off".

 

Happens all over the country bar our corner of Hampshire.

 

It does (finally) explain to me why JPT games began at 7. Kids for a quid might have seen a few more along, but then adults for a tenner might have filled the place.

[View From The Top]

It does (finally) explain to me why JPT games began at 7. Kids for a quid might have seen a few more along, but then adults for a tenner might have filled the place.

 

I don't disagree with adults for a £10 scenario, but it's also about capturing the next generation of fans.

[The9]

I don't disagree with adults for a £10 scenario, but it's also about capturing the next generation of fans.

 

I was surprised how well we did that for the Sociedad game, tbh. Seemed like there were nearly as many kids as adults !

[Barry the Badger]

SaintRichmond gives a perfect example of how not to write a letter of complaint.

[Whitey Grandad]

SaintRichmond gives a perfect example of how not to write a letter of complaint.

 

Please, can you give us a template that we can all use?

[ashleyb5443]

SaintRichmond gives a perfect example of how not to write a letter of complaint.

 

And by the looks of things is probably a Traffic Warden in his day job.

[ashleyb5443]

I also got a call form them today as the system allowed me to purchase 2 tickets under one number so they wanted to refund one of them. The woman (Heather) explained that can only buy one ticket under each number so I gave her a friends number which was fine. I asked about this situation at the same time and they said it would be fine to keep as a childs ticket if you provide them with another childs season ticket number.

It's all a bit of a ball ache but at least it does keep it fair for everyone.

[ashleyb5443]

Plenty IMHO. 19.30 KO with kids for a £1 would have seen loads as dad's/kids would have sold it to mum as a "one off".

 

Happens all over the country bar our corner of Hampshire.

 

 

Think everyone is missing the point here of what the club is there for........to make money. The club has a Business Manager who's job it is to ensure that each game makes expected profit etc.

I'm pulling figures out of the air here and haven't got a clue how near they may or may not be. The club is expecting 10,000 at £18 a pop....£180,000

So lets say that 25% of that goes to player wages - £4.50 Per ticket

£1 per Ticket to print and send out

£0.50p for policing and stewarding

So that get's us up to £6 per ticket, I'm sure there's other costs involved but what I'm trying to point out is there are running costs of a club and putting on an event.

 

(Trying to keep this simple here)

So as it stands at £6 costs per ticket and selling for £18. On that the club would stand to make £120000

If ticket prices lowered to £10 the it would be £4 Profit £40000

That's a third of the profit.....

Do you think we'd sell 3 x as many ticket (30,000) if the price was dropped to £10......No, not a chance.

The business manager has lots of data about how much we can afford and what we're likely to pay etc and they then analysis to get as much as possible from us.

You will also get those fans who are loyal and don't mind paying that type of money, then there's the walk ups on the day as it's something to do at the time.

[Sour Mash]

Unlike them, we don't have 4 other Prem clubs within 12 miles and one of the most successful clubs in the country a mile and a half away.

BUt we still have plebty of games that won't sell out.

[stevegrant]

(Trying to keep this simple here)

And yet you've managed to make it infinitely more complicated than the club's actual thought process. Impressive stuff

[Whitey Grandad]

You've forgotten VAT.

 

You can't include players' wages because they'd get those even if they didn't play, unless there is appearance money.

[ashleyb5443]

You've forgotten VAT.

 

You can't include players' wages because they'd get those even if they didn't play, unless there is appearance money.

 

Yes, VAT would all come in the wash anyway. Unless we still had Harry.

 

Yeah but we need to play players some of the cash would be offset against the pot that comes from.

 

 

 

 

Sent from my iPhone using Tapatalk - now Free

[Lord Duckhunter]

I also got a call form them today as the system allowed me to purchase 2 tickets under one number so they wanted to refund one of them. The woman (Heather) explained that can only buy one ticket under each number so I gave her a friends number which was fine. I asked about this situation at the same time and they said it would be fine to keep as a childs ticket if you provide them with another childs season ticket number.

It's all a bit of a ball ache but at least it does keep it fair for everyone.

 

I also spoke to Heather today, and I must say she gave great customer service and was very friendly.

 

I explained that I was not trying to con anyone and get an adult in on a under 17 ticket. It was just that we wanted to all sit together, and the nipper had 2nd priority and the rest of us first priority. As you mentioned, she was happy with that explanation as I gave her the nipper involved S/T number .She then swapped the "points" over from the adult ticket to the Kid's one.

 

She said that some adult season ticket holders were ordering under 17 tickets every time and that the % of under 17's attending away games far exceeded what can reasonably be expected. Therefore , they now have to check tickets before sending them out.

 

Fair play to the Ticket office, they didn't need to do that and she certainly didn't conform to the "jobsworth" tag the ticket office get on here.

[Whitey Grandad]

Yes, VAT would all come in the wash anyway. Unless we still had Harry.

 

Yeah but we need to play players some of the cash would be offset against the pot that comes from.

 

 

 

 

Sent from my iPhone using Tapatalk - now Free

 

The players are paid out of the main annual income, probably the TV monies alone would more than cover them. What we are considering here is incremental income which is over and above the fixed overheads. So, for example, extra costs for policing, lighting are incurred but Council Tax is already accounted for.