SaintNeil90 Posted 4 September, 2013 Share Posted 4 September, 2013 I have an adult season ticket with Saints and go to quite a few away games. I'm not able to make the Liverpool away game but a family friend wanted to go so I got him an under 17 ticket (yes, he is under 17!). Purchased it online, no problem. Get a phonecall today saying 'You have an adult season ticket, and you've purchased under 17 for Liverpool...' Apparently you arent allowed to do this and the only option is to upgrade to a £40 adult ticket. Thats all fair enough but how ineffecient is our ticket office. I wasnt sure if it would be possible but it worked online. If they dont want this to be the case then put restrictions online. The customer service from them is awful. The police account dedicated to Saints admited a couple of weeks ago that the club has asked the police NOT to reveal the amount of tickets sold in the away end, clearly to cover up when they mess up and take small allocations. On top of this, we have sold out for Liverpool pretty much yet the Liverpool websites says we have returned tickets. Link to comment Share on other sites More sharing options...
Hatch Posted 4 September, 2013 Share Posted 4 September, 2013 What would happen if you refused to upgrade? or do you not have the ticket yet? Link to comment Share on other sites More sharing options...
saints_is_the_south Posted 4 September, 2013 Share Posted 4 September, 2013 Exactly the same thing happened to me. As you said, why aren't the restrictions in place online to only allow an adult STH to buy an adult ticket. I spent about 5 minutes on the phone protesting that the ticket was definitely for an under 17 and they'd be taking a form of ID to Anfield, but they were having none of it. The ticket office is a shambles in general, but I don't remember it always being like this. When David Luker was the TO manager, he was always very approachable and a good communication link between TO & fans. It's gone downhill a lot since he left. Link to comment Share on other sites More sharing options...
SaintNeil90 Posted 4 September, 2013 Author Share Posted 4 September, 2013 What would happen if you refused to upgrade? or do you not have the ticket yet? They offered an upgrade or a refund... I got the refund. Exactly the same thing happened to me. As you said, why aren't the restrictions in place online to only allow an adult STH to buy an adult ticket. The ticket office is a shambles in general, but I don't remember it always being like this. When David Luker was the TO manager, he was always very approachable and a good communication link between TO & fans. It's gone downhill a lot since he left. It's gone massively done hill. The women on the phone said 'You have an adult season ticket and purchased an under 17's ticket', then didnt say anything else. Really got my back up that! Link to comment Share on other sites More sharing options...
Baldbarbarian Posted 4 September, 2013 Share Posted 4 September, 2013 I have an adult season ticket with Saints and go to quite a few away games. I'm not able to make the Liverpool away game but a family friend wanted to go so I got him an under 17 ticket (yes, he is under 17!). Purchased it online, no problem. Get a phonecall today saying 'You have an adult season ticket, and you've purchased under 17 for Liverpool...' Apparently you arent allowed to do this and the only option is to upgrade to a £40 adult ticket. Thats all fair enough but how ineffecient is our ticket office. I wasnt sure if it would be possible but it worked online. If they dont want this to be the case then put restrictions online. The customer service from them is awful. The police account dedicated to Saints admited a couple of weeks ago that the club has asked the police NOT to reveal the amount of tickets sold in the away end, clearly to cover up when they mess up and take small allocations. On top of this, we have sold out for Liverpool pretty much yet the Liverpool websites says we have returned tickets. Interesting as I have let my cousin use my adult season ticket to buy under 17 away tickets before with no issue.... was last season though. Link to comment Share on other sites More sharing options...
SaintNeil90 Posted 4 September, 2013 Author Share Posted 4 September, 2013 Interesting as I have let my cousin use my adult season ticket to buy under 17 away tickets before with no issue.... was last season though. They told me that its to do with this new points system which means they cant allow it. Link to comment Share on other sites More sharing options...
Saint Garrett Posted 4 September, 2013 Share Posted 4 September, 2013 'Points system'....lol Link to comment Share on other sites More sharing options...
Baldbarbarian Posted 4 September, 2013 Share Posted 4 September, 2013 They told me that its to do with this new points system which means they cant allow it. Thats a joke considering they dont actually use the points system for anything Link to comment Share on other sites More sharing options...
saints_is_the_south Posted 4 September, 2013 Share Posted 4 September, 2013 'Points system'....lol This. Link to comment Share on other sites More sharing options...
COMEONYOUREDS Posted 4 September, 2013 Share Posted 4 September, 2013 i can't see why you shouldn't be allowed to buy an under 17 ticket.. what a nonsense. I usually laugh at people whinging about the smallest of issues like car parking charges etc but SFC seem to have made a concerted effort to make it as difficult as possible to do anything simple, like buy a ticket. The whole liverpool saying we've returned tickets is a joke if people want to go but cannot due to the incompetence of employees at the club. Sort it out saints Link to comment Share on other sites More sharing options...
Lord Duckhunter Posted 4 September, 2013 Share Posted 4 September, 2013 ****. I did this for a mate of mine. Because our crowd had different priority than his nipper and my older lads not going , he asked me to get his nippers ticket on my 23 year olds number so we can sit together. I did question it with him, but he said he'd done it before. Guess I'll be receiving a phone call. Funny how my mate had an adult ticket for wba on my nippers number and it didn't affect the "points system". Looks like my mate is going to have to fork out an extra £37 for not using his nippers number. All I'm hoping is that the ticvkrt office miss it, bearing in mind their history of incompetence, you never know. Has anyone got tickets yet? Link to comment Share on other sites More sharing options...
Golden Balls Posted 4 September, 2013 Share Posted 4 September, 2013 So would they be calling if someone with an u17 season ticket (or equivalent) purchased an adult ticket? Link to comment Share on other sites More sharing options...
LGTL Posted 4 September, 2013 Share Posted 4 September, 2013 They are really hot on it for this game for some reason. I assume that's why nobody has their tickets. The whole ticketing system needs (another) massive overhaul where these points can actually be used properly. It always amazes me how we can cock up something so fundamental to a football team as ticket sales. Link to comment Share on other sites More sharing options...
Deano6 Posted 4 September, 2013 Share Posted 4 September, 2013 Just don't pick up the phone when the Ticket Office call. Stick their number in your phone. Link to comment Share on other sites More sharing options...
ladysaint Posted 4 September, 2013 Share Posted 4 September, 2013 For a number of seasons I have been using adult season tickets to take 3 or 4 kids from a local school to away matches but was contacted by the club last season after buying tickets online that they were not going to permit this anymore. However I have known a number of people since who have and still are doing so, there is no consistency. Link to comment Share on other sites More sharing options...
Lord Duckhunter Posted 4 September, 2013 Share Posted 4 September, 2013 So would they be calling if someone with an u17 season ticket (or equivalent) purchased an adult ticket? I did it for wba, and they never called. Perhaps I should call for a refund Link to comment Share on other sites More sharing options...
christineb Posted 4 September, 2013 Share Posted 4 September, 2013 Got my tickets on Friday after booking over the phone on Thursday. Link to comment Share on other sites More sharing options...
davefoggy Posted 4 September, 2013 Share Posted 4 September, 2013 The ticket office is an utter shambles and the club has forgotten or chooses to ignore its core values. Here's why... I am a season ticket holder of 20+ years and have been to every home game through the good times & bad. I go to the games with my brother, dad and a mate. I have kids of mine own now and my eldest is Saints mad, so I thought I would try and get a ticket for him for the West Ham game, how utterly silly of me. One of the seats in front of us is usually available as not owned by a season ticket holder, so I checked and it is free for the West Ham game. Went to order it online as an under 11 ticket at £14 (my son is 9) but system wouldn't let me buy it on its own. So I called the ticket office the next day and explained the situation, that I wanted to buy an extra ticket for my son but she refused to sell me the ticket stating that an Under 11 ticket can only be purchased at the same time as an adult ticket. Now I understand this, but I was hoping for a little commonsense here as I already have purchased an adult ticket (my season ticket) She was most unhelpful and wouldn't put me through to her supervisor as she said I would be told the same by her supervisor as she had just told me. I was advised if I didn't like it then I should call customer services, which I did. The man in customer services was equally unhelpful and refused to sell me a ticket for my son. When questioned his reply was, "it's against the rules" so when I politely asked again if there was any way he could help, he said no and that "the software won't let me do it". Totally outraged I have emailed the club to express my disappointment but 3 days later I have no reply. I am just a father trying to take his Saints mad son to a home game, (like my dad took me to The Dell) that's all. Is that really too much to ask of our "family club"??? I can't afford to take him to every home game but maybe 2 or 3 in the season would have been nice...but no chance of that. What about encouraging the next generation of Saints fans?? I feel there should be an element of common sense applied here surely?? I run a business and wouldn't dream of turning away a customer in this way. I think the whole club from top to bottom need to have a long hard look at themselves.... Link to comment Share on other sites More sharing options...
ladysaint Posted 4 September, 2013 Share Posted 4 September, 2013 Trouble is we are not a family club anymore. I have tried to encourage youngsters to support their local team but they have more chance of getting tickets for Arsenal, Chelsea, Man U etc. Link to comment Share on other sites More sharing options...
CityRanger Posted 4 September, 2013 Share Posted 4 September, 2013 Got the same call as the OP today as well. They are getting hot on this. Similar situation to the OP, my boy and 3 mates bought tickets, all under 17. 3 are season ticket holders and they used mine for one more. Think the online buying may have been abused in the past to prompt this vigilance...The loopholes are closing, be warned! Link to comment Share on other sites More sharing options...
hypochondriac Posted 4 September, 2013 Share Posted 4 September, 2013 People should just ask on here if there are any junior season ticket holders Willing k get them a ticket for a youngster if they are not going away. Link to comment Share on other sites More sharing options...
Lord Duckhunter Posted 4 September, 2013 Share Posted 4 September, 2013 (edited) Got the same call as the OP today as well. They are getting hot on this. Similar situation to the OP, my boy and 3 mates bought tickets, all under 17. 3 are season ticket holders and they used mine for one more. Think the online buying may have been abused in the past to prompt this vigilance...The loopholes are closing, be warned! Perhaps Im missing something, but if 100 kids get tickets using 100 adult s/t's how does that cost sfc a penny. Surely the only ones taking the hit are Liverpool and then only if they let an adult get in on that kids ticket. Are there limits on kids ticket numbers because if not, i can't see what difference it makes to sfc. Fairness , in that the kid may get a ticket before a genuine s/t holder with lower priority, but that happens with adult to adult tickets, and there's not anything I can see that stops it..Maybe they need a condition of sale that states away ticket must be for named s/t holder only. As they have no such condition, it would be interesting what the legal position is ,the way the away game allocation eligibility is worded at present. Edited 4 September, 2013 by Lord Duckhunter Link to comment Share on other sites More sharing options...
ashleyb5443 Posted 4 September, 2013 Share Posted 4 September, 2013 I blame MP myself, ever since he arrived bringing in all these signings on high wages they've had to watch the money. The reason it's different is that Liverpool had a very low cost of child tickets compared to adult cost (nice of them to do that). Saints will have to show Liverpool the amount of tickets sold and which numbers against. The club would be held accountable for people purchasing the wrong types of tickets. Why don't you purchase it under his child season ticket number? If he doesn't have one then he shouldn't have the privilege of being able to buy a childs ticket at the early release to season ticket holders. Complaining about this is almost the same as me saying I've paid more for ticket so I should be allowed extra room. Link to comment Share on other sites More sharing options...
ashleyb5443 Posted 4 September, 2013 Share Posted 4 September, 2013 Trouble is we are not a family club anymore. I have tried to encourage youngsters to support their local team but they have more chance of getting tickets for Arsenal, Chelsea, Man U etc. and how much do they charge for tickets?? Link to comment Share on other sites More sharing options...
Nigel=God-Poyet=Sod Posted 4 September, 2013 Share Posted 4 September, 2013 The ticket office is an utter shambles and the club has forgotten or chooses to ignore its core values. Here's why... I am a season ticket holder of 20+ years and have been to every home game through the good times & bad. I go to the games with my brother, dad and a mate. I have kids of mine own now and my eldest is Saints mad, so I thought I would try and get a ticket for him for the West Ham game, how utterly silly of me. One of the seats in front of us is usually available as not owned by a season ticket holder, so I checked and it is free for the West Ham game. Went to order it online as an under 11 ticket at £14 (my son is 9) but system wouldn't let me buy it on its own. So I called the ticket office the next day and explained the situation, that I wanted to buy an extra ticket for my son but she refused to sell me the ticket stating that an Under 11 ticket can only be purchased at the same time as an adult ticket. Now I understand this, but I was hoping for a little commonsense here as I already have purchased an adult ticket (my season ticket) She was most unhelpful and wouldn't put me through to her supervisor as she said I would be told the same by her supervisor as she had just told me. I was advised if I didn't like it then I should call customer services, which I did. The man in customer services was equally unhelpful and refused to sell me a ticket for my son. When questioned his reply was, "it's against the rules" so when I politely asked again if there was any way he could help, he said no and that "the software won't let me do it". Totally outraged I have emailed the club to express my disappointment but 3 days later I have no reply. I am just a father trying to take his Saints mad son to a home game, (like my dad took me to The Dell) that's all. Is that really too much to ask of our "family club"??? I can't afford to take him to every home game but maybe 2 or 3 in the season would have been nice...but no chance of that. What about encouraging the next generation of Saints fans?? I feel there should be an element of common sense applied here surely?? I run a business and wouldn't dream of turning away a customer in this way. I think the whole club from top to bottom need to have a long hard look at themselves.... That is ridiculous from the club. Pathetically stupid policy. It was the same with the season ticket renewal system over the summer - very inconsistent. I have sat in the Family section for the last 12 seasons, with 4 of us (2 adults and 2 kids). When we first went, the kids were 9 and 7, and now are 20 and 18. This season we found difficulty renewing after being told online that to have a ticket in the 'family' section, adult tickets must be bought with an under 18. Of course, the youngest is now 18, so doesn't meet the criteria. Suddenly, we have stopped becoming a family in the eyes of the club because our kids are over the age of 17. They seemingly prefer younger children, who have cheaper tickets and therefore less revenue for the club, who in my experience in our section are more interested in playing their game boys rather than watching the game. That of course doesn't apply to all young children. However, when we went to the ticket office, we managed to renew our seats for this season. But, the people sitting next to me, an adult and his 18 year old son, were refused. They now sit in the in the Kingsland stand, with an added cost of £250 each to move. It is a ludicrous system and doesn't reward loyalty, because these two have been going since we were relegated to League One, so that cannot be questioned. The irony of it all is now sitting next me, with new season tickets, is a different man and, guess what, his 18 year old son. Crazy. Link to comment Share on other sites More sharing options...
Alain Perrin Posted 4 September, 2013 Share Posted 4 September, 2013 I have some sympathy for the ticket office here. On one level the preferential treatment that we get as ST holders shouldn't be passed on and instead the ticket should roll over to general sale. Otherwise it's who you know, rather than first come, first served. I also suspect some bad apples have been buying a cheaper ticket than they were entitled to. Finally because everything is outsourced these days I suspect you talk to a call centre rather than the true ticket office. They are then following the rules of the contract to the letter, with no room for exceptions.. That said, it reflects badly on the club when cases like DaveFoggy's aren't dealt with flexibly. I can't believe that is the kind of customer care the club want to offer, so I suggest you write to the club directly. Sent from my RM-821_eu_euro1_276 using Board Express Link to comment Share on other sites More sharing options...
trousers Posted 4 September, 2013 Share Posted 4 September, 2013 Try this... http://m.bbc.co.uk/news/technology-23943480 Link to comment Share on other sites More sharing options...
Lord Duckhunter Posted 4 September, 2013 Share Posted 4 September, 2013 I blame MP myself, ever since he arrived bringing in all these signings on high wages they've had to watch the money. The reason it's different is that Liverpool had a very low cost of child tickets compared to adult cost (nice of them to do that). Saints will have to show Liverpool the amount of tickets sold and which numbers against. The club would be held accountable for people purchasing the wrong types of tickets. Why don't you purchase it under his child season ticket number? If he doesn't have one then he shouldn't have the privilege of being able to buy a childs ticket at the early release to season ticket holders. Complaining about this is almost the same as me saying I've paid more for ticket so I should be allowed extra room. That's a good point. I always take my nipper with me, so he has the same "points" as me. One of our crowd sometimes goes alone and although his nipper may have got a ticket (as he has quite a few away games) , he would have been sat alone. I was basically doing the guy a favour, but using my oldest boys number. Had it been made clear on the os I would have just said I can't. Its now cost my mate an adult ticket for his nipper. All im worried about is it affecting the whole order and messing up the "legit" tickets. It doesn't look like anyones had that particlary senerio. Link to comment Share on other sites More sharing options...
SaintBobby Posted 5 September, 2013 Share Posted 5 September, 2013 That is ridiculous from the club. Pathetically stupid policy. It was the same with the season ticket renewal system over the summer - very inconsistent. I have sat in the Family section for the last 12 seasons, with 4 of us (2 adults and 2 kids). When we first went, the kids were 9 and 7, and now are 20 and 18. This season we found difficulty renewing after being told online that to have a ticket in the 'family' section, adult tickets must be bought with an under 18. Of course, the youngest is now 18, so doesn't meet the criteria. Suddenly, we have stopped becoming a family in the eyes of the club because our kids are over the age of 17. They seemingly prefer younger children, who have cheaper tickets and therefore less revenue for the club, who in my experience in our section are more interested in playing their game boys rather than watching the game. That of course doesn't apply to all young children. However, when we went to the ticket office, we managed to renew our seats for this season. But, the people sitting next to me, an adult and his 18 year old son, were refused. They now sit in the in the Kingsland stand, with an added cost of £250 each to move. It is a ludicrous system and doesn't reward loyalty, because these two have been going since we were relegated to League One, so that cannot be questioned. The irony of it all is now sitting next me, with new season tickets, is a different man and, guess what, his 18 year old son. Crazy. Crazy inconsistent, I guess. But I think there does need to be a cut off for youngster in the family stand. if not at 18, when? 20? 30? 40? Link to comment Share on other sites More sharing options...
Huffton Posted 5 September, 2013 Share Posted 5 September, 2013 The ticket office is an utter shambles and the club has forgotten or chooses to ignore its core values. Here's why... I am a season ticket holder of 20+ years and have been to every home game through the good times & bad. I go to the games with my brother, dad and a mate. I have kids of mine own now and my eldest is Saints mad, so I thought I would try and get a ticket for him for the West Ham game, how utterly silly of me. One of the seats in front of us is usually available as not owned by a season ticket holder, so I checked and it is free for the West Ham game. Went to order it online as an under 11 ticket at £14 (my son is 9) but system wouldn't let me buy it on its own. So I called the ticket office the next day and explained the situation, that I wanted to buy an extra ticket for my son but she refused to sell me the ticket stating that an Under 11 ticket can only be purchased at the same time as an adult ticket. Now I understand this, but I was hoping for a little commonsense here as I already have purchased an adult ticket (my season ticket) She was most unhelpful and wouldn't put me through to her supervisor as she said I would be told the same by her supervisor as she had just told me. I was advised if I didn't like it then I should call customer services, which I did. The man in customer services was equally unhelpful and refused to sell me a ticket for my son. When questioned his reply was, "it's against the rules" so when I politely asked again if there was any way he could help, he said no and that "the software won't let me do it". Totally outraged I have emailed the club to express my disappointment but 3 days later I have no reply. I am just a father trying to take his Saints mad son to a home game, (like my dad took me to The Dell) that's all. Is that really too much to ask of our "family club"??? I can't afford to take him to every home game but maybe 2 or 3 in the season would have been nice...but no chance of that. What about encouraging the next generation of Saints fans?? I feel there should be an element of common sense applied here surely?? I run a business and wouldn't dream of turning away a customer in this way. I think the whole club from top to bottom need to have a long hard look at themselves.... As crap a situation as it is, demand for these games is always going to outstrip supply so the easiest thing is to buy the extra adult ticket (assuming the fecking system will let you) and then just sell it in. The whole customer service thing at the club is a joke thoiugh, someone needs their arse kicking out the door quite frankly. Link to comment Share on other sites More sharing options...
JRM Posted 5 September, 2013 Share Posted 5 September, 2013 it is a ridiculous policy , the ticket office is run by a bunch of amateurs making it up as they go along. my dad and his mate have season tickets together plus an additional one they share taking along family members , it's an adult season ticket but quite often used by U16. obviously when buying away tickets if they take an U16 with them they buy a ticket as such. if this can't be done anymore they'd be better off having extra season ticket as a kid's and upgrading it when they want to take an adult to home games. the responsibility should lie with the team we are playing , if they aren't checking if an adult has a child ticket then that's their problem. the story above about the chap who can't get an extra U11 for his son is familiar , why do the club make it so difficult to do something so simple. when internet streaming and every game shown in pubs becomes more common I hope attendance start to drop to force the club back into the real world where treating your customers decently is required to keep their business. Link to comment Share on other sites More sharing options...
Griffo Posted 5 September, 2013 Share Posted 5 September, 2013 I bought a kids ticket for Liverpool and have also had a call saying that I can't buy one because the season ticket account is linked to an adult season ticket. If I leave it will I still get the ticket, or will they put it back on sale? Ticket office are a complete and utter joke. Link to comment Share on other sites More sharing options...
Bucks Saint Posted 5 September, 2013 Share Posted 5 September, 2013 I bought a kids ticket for Liverpool and have also had a call saying that I can't buy one because the season ticket account is linked to an adult season ticket. If I leave it will I still get the ticket, or will they put it back on sale? Ticket office are a complete and utter joke. Unless there is clear warning online re this, or its buried in the Terms and Conditions (unlikely), then they are in breach of contract. The tickets were on sale to season ticket holders, you booked one and were asked to pay the price, which I assume you did by credit card, and then it said "order complete", or similar. Thats it, contract complete, they owe you the promised ticket. The phone call is a post-contract attempt to apply new terms, so they are relying on your voluntary compliance. What a farce Link to comment Share on other sites More sharing options...
Griffo Posted 5 September, 2013 Share Posted 5 September, 2013 Spoke to the woman on the phone and had to upgrade my ticket. Apparently according to 'premier league rules' the away ticket has to correspond to the correct age group that the season ticket is. B*llocks because I did it all of last season with no problem. It's probably just someone higher up at the club doing more penny-pinching. She said it'll be like this from now for every away game. I asked if I would be charged another booking fee but thankfully not, because I'd have gone apesh*t. Link to comment Share on other sites More sharing options...
oldsarum Posted 5 September, 2013 Share Posted 5 September, 2013 Spoke to the woman on the phone and had to upgrade my ticket. Apparently according to 'premier league rules' the away ticket has to correspond to the correct age group that the season ticket is. B*llocks because I did it all of last season with no problem. It's probably just someone higher up at the club doing more penny-pinching. She said it'll be like this from now for every away game. I asked if I would be charged another booking fee but thankfully not, because I'd have gone apesh*t. that's odd as I managed to get 2 Adults + 2 under 17's for LIverpool online using 3 Adults + 1 under 17 members details Link to comment Share on other sites More sharing options...
Gorgiesaint Posted 5 September, 2013 Share Posted 5 September, 2013 As a non-season ticket holder because I live in Scotland and being lucky if I get to SMS once a season, I try to get tickets for as many games in the North as I can. Now I often struggle as they often sell out when available to season ticket holders only. So it transpires from the OP that season ticket holders are buying tickets for 3rd parties when they're not going to the game themselves! Sorry but you have no sympathy from me for any problems you've had with that. The person should have waited for general sale like I have to and take their chance. It would be different if you were going yourself, but then you would have had one full price ticket & the issue would not have occured. Link to comment Share on other sites More sharing options...
stevegrant Posted 5 September, 2013 Share Posted 5 September, 2013 I also suspect some bad apples have been buying a cheaper ticket than they were entitled to. This has definitely been the case. As an example, we took around 4,000 to Wigan away last season. Apparently more than 500 of those 4,000 were kids tickets at a fiver a pop. There is absolutely no way that one eighth of our support up there was under 18 It's a lot more prevalent at away games where they do very good deals for kids. West Ham last season, for example, was £39 for adults and kids for a quid. I know loads of adults who bought kids tickets but because turnstiles at most grounds are barcode scanners rather than a man in a booth manually checking them, they just sail straight through. There's never anyone checking for concession tickets. I don't see why it's Saints' responsibility to check who they're selling tickets to - it's up to the home club to police their turnstiles properly. If someone's tried to pull a fast one, they should either send them to the ticket office to pay the difference, or - and this would be an infinitely better deterrent - rip the ticket up and tell them to **** off. Link to comment Share on other sites More sharing options...
modern matron Posted 5 September, 2013 Share Posted 5 September, 2013 Why does the useless online system not offer a tab to buy a ticket. Totally stupid. Is it sold out or something? Link to comment Share on other sites More sharing options...
Minsk Posted 5 September, 2013 Share Posted 5 September, 2013 Spoke to the woman on the phone and had to upgrade my ticket. Apparently according to 'premier league rules' the away ticket has to correspond to the correct age group that the season ticket is. B*llocks because I did it all of last season with no problem. It's probably just someone higher up at the club doing more penny-pinching. She said it'll be like this from now for every away game. I asked if I would be charged another booking fee but thankfully not, because I'd have gone apesh*t. So, just to clarify, all of last season you used your adult season ticket to buy a cheaper (U17) one for away matches? Link to comment Share on other sites More sharing options...
Barry the Badger Posted 5 September, 2013 Share Posted 5 September, 2013 So you tried to buy a kids ticket, despite being an adult, the club caught you and allowed you to upgrade it, and yet they are the bad guys. Whatever. You tried to bend the rules, got caught, get over it. Link to comment Share on other sites More sharing options...
CB Saint Posted 5 September, 2013 Share Posted 5 September, 2013 I go with the old man who has a concessionary ticket. He can't make a couple of games in December so I was going to take a mate instead who doesn't qualify for a concessionary discount. Is it possible to upgrade the season ticket for a specific match? Link to comment Share on other sites More sharing options...
Lord Duckhunter Posted 5 September, 2013 Share Posted 5 September, 2013 Spoke to the woman on the phone and had to upgrade my ticket. Apparently according to 'premier league rules' the away ticket has to correspond to the correct age group that the season ticket is. B*llocks because I did it all of last season with no problem. It's probably just someone higher up at the club doing more penny-pinching. She said it'll be like this from now for every away game. I asked if I would be charged another booking fee but thankfully not, because I'd have gone apesh*t. I think you're being a bit harsh on the ticket office. I wouldn't call it penny pinching, its clearly an issue with adults getting in on kids tickets and depriving the home club of £37 ( in this case). Its not going to be just saints supporters doing this and is probably a league wide issue. Think of the posts that would be written on here if the boot was on the other foot. Liverpool adults getting into SMS on child tickets. I'm sure there would be loads of "robbing scousers " ect posts. What the club have been guilty of is not making it clear in its terms and conditions . When the sales are announced a simple" s/t holders who went to x amount of games can buy a ticket FOR THEMSELVES from y date" would make it clear and simple. Its obviously implied at the moment , but its a clear loophole they should have closed. As someone said earlier, the agreed to the sale and then took the money. They allowed s/t holders to purchase a ticket, it said nothing about it having to be on a like for like basis, or being non transferable. All they're guilty of is being naive, and not understanding football supporters will exploit any loophole. Link to comment Share on other sites More sharing options...
Gemmel Posted 5 September, 2013 Share Posted 5 September, 2013 As a non-season ticket holder because I live in Scotland and being lucky if I get to SMS once a season, I try to get tickets for as many games in the North as I can. Now I often struggle as they often sell out when available to season ticket holders only. So it transpires from the OP that season ticket holders are buying tickets for 3rd parties when they're not going to the game themselves! Sorry but you have no sympathy from me for any problems you've had with that. The person should have waited for general sale like I have to and take their chance. It would be different if you were going yourself, but then you would have had one full price ticket & the issue would not have occured. That is the catch 22 at the moment. I know a fair few guys, that always by a ticket for away matches knowing they cant go, but always sell it on or pass it over to a mate, just to make sure that they are guaranteed a ticket for any game. Link to comment Share on other sites More sharing options...
davefoggy Posted 5 September, 2013 Share Posted 5 September, 2013 So you tried to buy a kids ticket, despite being an adult, the club caught you and allowed you to upgrade it, and yet they are the bad guys. Whatever. You tried to bend the rules, got caught, get over it. I think you may not have read my entire post as you have completely missed my point. It would seem that a season ticket holding father is now no longer able to purchase a ticket to take his young son to the occasional Saints home game, very sad state of affairs. Link to comment Share on other sites More sharing options...
davej Posted 5 September, 2013 Share Posted 5 September, 2013 Season Tickets are non transferable so it is only logical that it applies to away tickets Link to comment Share on other sites More sharing options...
ThaiSaint Posted 5 September, 2013 Share Posted 5 September, 2013 Am I missing something here? I happen to live almost 6,000 miles away so don't manage to get to too many games. When I do visit I usually get a friend to organise my ticket(s) so have no knowledge of how the system works. I also develop websites and assume that when you try to buy a ticket online, you have to enter your Season Ticket number or some other unique identification data? At this point surely the system can check what type of Season Ticket you have and only allow you to purchase like for like? That's how I would implement it - saves a load of grief, not to mention unnecessary phone calls. There again, maybe I'm being too simplistic. I design sites that assume that if it can be abused up by a user, it will be (usually pretty quickly). Link to comment Share on other sites More sharing options...
Chez Posted 5 September, 2013 Share Posted 5 September, 2013 Davefoggy's specific example is the sort of thing that drives me nuts. As someone else posted, in Dave Luker's day that supporter would have been looked after. Outsourcing ticket operations saves Southampton Football Business a few bob, but people's needs often falls between the cracks of the computer software and ends up with unhappy `customer's. Link to comment Share on other sites More sharing options...
benjii Posted 5 September, 2013 Share Posted 5 September, 2013 I think you may not have read my entire post as you have completely missed my point. It would seem that a season ticket holding father is now no longer able to purchase a ticket to take his young son to the occasional Saints home game, very sad state of affairs. Not picking on you in particular, just running with your example for now.... If you decide to buy a Season Ticket with a bunch of mates and exclude your kid from that then surely you accept there's a good chance it might be a bit tricky to take him to matches without having to part with some extra cash? Especially a Premier League match which is in high demand? The U11 offers are a concession on a concession... they are very cheap and part of the requirement is that they are purchased with an adult ticket. Clearly that means a new purchase of an adult ticket, not just a season ticket, otherwise people would be more encouraged to snap them up for illegitimate use - as evidenced by this thread - and depriving the club of adult ticket revenue. Your motives are not in doubt (I'm sure you do want to take your son, not some gypo) but you must understand that there needs to be a set of rules which might, on occasion, inconvenience your desire to buy a particular seat for your son at a heavily reduced price? You speak of "core values" - what does that mean in practice? Operating a ticketing department on a case-by-case basis? "Oi, mush, I'm Saaafamptin till I die - givvus an U11". Come off it. An adult ticket along with a kids with the U11 discount would come in at about £50 - £60 total wouldn't it for the various classes of match? How much was your ST? Probably about £650, if not more. You could've taken your son to over half the home matches for the same price. You may have preferred, for whatever reason, to get an ST with your mates though, so fair enough. It just occurs to me that when you, in heart-rending fashion, say you are "no longer able" to take your son that may be more the result of a decision to allocate resources in a particular way on your part than the result of any club policy. There are other people on this thread moaning about not being able to buy particular tickets off the back of having a "shared" season ticket. Well, guess what? Season tickets are not permitted to be shared. I'm not saying that should be the case or that no mate has ever used mine but it is one of the conditions of issue so to belly-ache about not being able to exploit one's own breach of such conditions for further gain is, frankly, pathetic and infantile on the part of those other people. Where I do agree with a lot of people that there is a problem is not with the rules themselves, but with the communication (and maybe the actual "service experience", in your case, as they seem to have ignored your email). Web-text is often ambiguous; the website is awful to navigate; the ticket portal doesn't work very well; the points system is one of the great mysteries of our time... etc. Those are legitimate gripes IMO. Link to comment Share on other sites More sharing options...
stevegrant Posted 5 September, 2013 Share Posted 5 September, 2013 Davefoggy's specific example is the sort of thing that drives me nuts. As someone else posted, in Dave Luker's day that supporter would have been looked after. Outsourcing ticket operations saves Southampton Football Business a few bob, but people's needs often falls between the cracks of the computer software and ends up with unhappy `customer's. This isn't even an outsourcing issue, the club don't allow you to buy away tickets over the phone, so the call centre they occasionally use when it's particularly busy doesn't get involved here. This is a policy decision by the club - they've tried to tell people they've called in the last day or so that it's a Premier League ruling that they're enforcing (without providing any evidence that such a rule exists - there is nothing within the Premier League's 530-page handbook which makes any reference to this), and when that's then questioned, "it's club policy as well". Link to comment Share on other sites More sharing options...
stevegrant Posted 5 September, 2013 Share Posted 5 September, 2013 Am I missing something here? I happen to live almost 6,000 miles away so don't manage to get to too many games. When I do visit I usually get a friend to organise my ticket(s) so have no knowledge of how the system works. I also develop websites and assume that when you try to buy a ticket online, you have to enter your Season Ticket number or some other unique identification data? At this point surely the system can check what type of Season Ticket you have and only allow you to purchase like for like? That's how I would implement it - saves a load of grief, not to mention unnecessary phone calls. There again, maybe I'm being too simplistic. I design sites that assume that if it can be abused up by a user, it will be (usually pretty quickly). Yeah, unfortunately the system doesn't appear to be able to cope with even that most basic check/restriction. I hope the club kept the receipt... Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now