Frank's cousin Posted 6 June, 2013 Share Posted 6 June, 2013 Do leave it out....Everyone is entitled to an initial emotional response to a situation. Gob first, brain later (if brain is te right wordfor a collective of a handful of neurons), you mean? Link to comment Share on other sites More sharing options...
Marsdinho Posted 6 June, 2013 Share Posted 6 June, 2013 Cheers all. As I mentioned briefly someone from the club got in touch via Facebook last night and has said to send all the info they will try to help. We will go down that route first. Feel sorry for your Dad, and hope it gets sorted, but wouldnt it have been better to wait for their response first before posting on here. You just know the anti Cortese brigade will now include this in the list of outrageous things he's done to the fans, when he probably isnt even aware of this particular situation. You can guarantee there will be a post on here in the coming weeks / months along the lines "...and the ticket tax...and the way he treats disabled supporters.." Link to comment Share on other sites More sharing options...
Frank's cousin Posted 6 June, 2013 Share Posted 6 June, 2013 No. There is still a chance I might get 'illingsworthed' for slagging the club off on a forum though! What a coup that would be though... you could be a martyr to the cause! Fighting injustices, exposing corporate nasties and become a hero? Makes me wonder though that if there is such paranoia about 'being illingsworthed' - that the 'wise' approach, might be to enagege with teh club at teh right level first when having a genuine concern, issue, before slagging them in public? Just a thought Link to comment Share on other sites More sharing options...
Noodles34 Posted 6 June, 2013 Share Posted 6 June, 2013 Is Cortese still a **** then? As some quickly accused of beinbg, even though i am sure that he doesn't personally vet every bloody ST application. Glad he got it sorted, but like many on here said, its a flawed rule that no one at a lower level dealt with. But according to some it must be Cortese's fault, Jesus. Link to comment Share on other sites More sharing options...
Dibden Purlieu Saint Posted 6 June, 2013 Share Posted 6 June, 2013 Feel sorry for your Dad, and hope it gets sorted, but wouldnt it have been better to wait for their response first before posting on here. You just know the anti Cortese brigade will now include this in the list of outrageous things he's done to the fans, when he probably isnt even aware of this particular situation. You can guarantee there will be a post on here in the coming weeks / months along the lines "...and the ticket tax...and the way he treats disabled supporters.." I don't see how it could be, he would not have control on how people prove their disability. The error is with the ticket office. Link to comment Share on other sites More sharing options...
Gemmel Posted 6 June, 2013 Share Posted 6 June, 2013 Is Cortese still a **** then? . But according to some it must be Cortese's fault, Jesus. Could you point me to one single post where it has been labeled as Cortese's fault Link to comment Share on other sites More sharing options...
Marsdinho Posted 6 June, 2013 Share Posted 6 June, 2013 I don't see how it could be, he would not have control on how people prove their disability. The error is with the ticket office. I know that, you know that....but the mongs on here dont. It will form part of the "Cortese is a c**t" myth. Link to comment Share on other sites More sharing options...
Marsdinho Posted 6 June, 2013 Share Posted 6 June, 2013 Could you point me to one single post where it has been labeled as Cortese's fault Toomers post #23 Link to comment Share on other sites More sharing options...
The Kraken Posted 6 June, 2013 Share Posted 6 June, 2013 What a coup that would be though... you could be a martyr to the cause! Fighting injustices, exposing corporate nasties and become a hero? Makes me wonder though that if there is such paranoia about 'being illingsworthed' - that the 'wise' approach, might be to enagege with teh club at teh right level first when having a genuine concern, issue, before slagging them in public? Just a thought How do you know that didn't happen? The club got in contact with Turkish through social media, after his family had been rebutted by the club. fair play to the club for sorting it out, but the situation should never have arisen in the first place so fair play to Turkish for raising the issue publicly and getting it sorted. Link to comment Share on other sites More sharing options...
Marsdinho Posted 6 June, 2013 Share Posted 6 June, 2013 How do you know that didn't happen? The club got in contact with Turkish through social media, after his family had been rebutted by the club. fair play to the club for sorting it out, but the situation should never have arisen in the first place so fair play to Turkish for raising the issue publicly and getting it sorted. Yeah, God knows how people resolved disputes before Facebook and Twitter came along....guess they sent a task force. Link to comment Share on other sites More sharing options...
Olallana Posted 6 June, 2013 Share Posted 6 June, 2013 Come on people. It´s only human to react like Turks did. When you have such a close relative with a disease like that, you already have a tough situation and to have to go through a thing like this is so unnecessary when it should´ve been sorted right away. Probably just a glitch in the rules and someone reading them to literally instead of making a common sense decision. At least I hope that´s the story behind this. Glad to see it´s been sorted Turkish, take care and I hope your father will enjoy the season coming up more than ever. Link to comment Share on other sites More sharing options...
Golden Balls Posted 6 June, 2013 Share Posted 6 June, 2013 Point is, it's sorted. Rightly so. Link to comment Share on other sites More sharing options...
Turkish Posted 6 June, 2013 Author Share Posted 6 June, 2013 Come on people. It´s only human to react like Turks did. When you have such a close relative with a disease like that, you already have a tough situation and to have to go through a thing like this is so unnecessary when it should´ve been sorted right away. Probably just a glitch in the rules and someone reading them to literally instead of making a common sense decision. At least I hope that´s the story behind this. Glad to see it´s been sorted Turkish, take care and I hope your father will enjoy the season coming up more than ever. Thank you. In fairness i'm not one to be 'outraged' at the drop of a hat like some. The thing that annoyed me most was that it's not like he's trying to get a new season ticket, it's a renewal and his condition is now actually a lot worse than when he started getting disabled tickets, it was pretty evident of this from the fact that his address has changed from home to a care home, it seemed like he was too disabled to get a disabled ticket! anyway, it's sorted now and as i said above fair play to the club for sorting it so quickly for all involved. Link to comment Share on other sites More sharing options...
The Kraken Posted 6 June, 2013 Share Posted 6 June, 2013 Yeah, God knows how people resolved disputes before Facebook and Twitter came along....guess they sent a task force. What on earth are you wittering on about? This is a win win situation. The family got no joy from the club. Presumably they didn't just give up after being told "no" once, so it was already a bit of a saga and a sensitive one at that. Family go to social media and the club hierarchy get in contact with an offer to resolve the issue and ensure no more hassle is caused to the family from a genuine mistake. Fair play to Turkush for doing something proactive to get it easily resolved, and fair play to the club for listening and getting it sorted promptly. Link to comment Share on other sites More sharing options...
Turkish Posted 6 June, 2013 Author Share Posted 6 June, 2013 What on earth are you wittering on about? This is a win win situation. The family got no joy from the club. Presumably they didn't just give up after being told "no" once, so it was already a bit of a saga and a sensitive one at that. Family go to social media and the club hierarchy get in contact with an offer to resolve the issue and ensure no more hassle is caused to the family from a genuine mistake. Fair play to Turkush for doing something proactive to get it easily resolved, and fair play to the club for listening and getting it sorted promptly. exactly Krackers. Link to comment Share on other sites More sharing options...
solentstars Posted 6 June, 2013 Share Posted 6 June, 2013 Well chaps and chapess, I have good news to report. The club called my brother first thing this morning and said my dad could have a disabled ticket. The power of social Media huh! Good news and fair play to SFC for seeing sense and sorting it quickly. Great news and glad for your dad Sent from my Nexus 4 using Tapatalk 2 Link to comment Share on other sites More sharing options...
Colinjb Posted 6 June, 2013 Share Posted 6 June, 2013 Thank you. In fairness i'm not one to be 'outraged' at the drop of a hat like some. The thing that annoyed me most was that it's not like he's trying to get a new season ticket, it's a renewal and his condition is now actually a lot worse than when he started getting disabled tickets, it was pretty evident of this from the fact that his address has changed from home to a care home, it seemed like he was too disabled to get a disabled ticket! anyway, it's sorted now and as i said above fair play to the club for sorting it so quickly for all involved. Glad it was sorted out. Now, if only you could be this balanced and open all of the time on here. Link to comment Share on other sites More sharing options...
Marsdinho Posted 6 June, 2013 Share Posted 6 June, 2013 What on earth are you wittering on about? This is a win win situation. The family got no joy from the club. Presumably they didn't just give up after being told "no" once, so it was already a bit of a saga and a sensitive one at that. Family go to social media and the club hierarchy get in contact with an offer to resolve the issue and ensure no more hassle is caused to the family from a genuine mistake. Fair play to Turkush for doing something proactive to get it easily resolved, and fair play to the club for listening and getting it sorted promptly. The point I was trying to make was that people have been resolving issues long before social media came along. I couldnt see any mention of an ongoing dialougue with club about this situation in the OP, just that they had an incident when trying to purchse tickets (presumably at the ticket office) - so wondered why Turkish would decend to the mong board, before taking it up with the correct channels first. The title of the thread says "Serious post", well if its that serious, its wasted on here. Like I say, some will take this as a dig at his Dad (when it isnt), I just pointing out that all this thread has done is created another arrow for the usual supsects to aim at NC. Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 6 June, 2013 Share Posted 6 June, 2013 So, reason has prevailed again. Great to hear that it has been sorted. Link to comment Share on other sites More sharing options...
Colinjb Posted 6 June, 2013 Share Posted 6 June, 2013 The point I was trying to make was that people have been resolving issues long before social media came along. I couldnt see any mention of an ongoing dialougue with club about this situation in the OP, just that they had an incident when trying to purchse tickets (presumably at the ticket office) - so wondered why Turkish would decend to the mong board, before taking it up with the correct channels first. The title of the thread says "Serious post", well if its that serious, its wasted on here. Like I say, some will take this as a dig at his Dad (when it isnt), I just pointing out that all this thread has done is created another arrow for the usual supsects to aim at NC. Think you are taking it a bit far. This was an emotional reaction to an obvious injustice and there has been an extremely quick resolution from the club once they understood the full state of play. If anything it shows that the club in a positive light that it is able to understand individual cases that may not have been anticipated in their t's and c's. This all resolved in under 24 hours too. - Turkish has himself stated this. If people chose to use something like this as an 'arrow' then it will say more about them then the club. Link to comment Share on other sites More sharing options...
Marsdinho Posted 6 June, 2013 Share Posted 6 June, 2013 (edited) At the end of the day Turks, Im glad its been sorted. My Dad hasnt been to a game in 2 years due to having bone marrow cancer and not having an immune system. Edited 6 June, 2013 by Marsdinho Too much info! Link to comment Share on other sites More sharing options...
Turkish Posted 6 June, 2013 Author Share Posted 6 June, 2013 The point I was trying to make was that people have been resolving issues long before social media came along. I couldnt see any mention of an ongoing dialougue with club about this situation in the OP, just that they had an incident when trying to purchse tickets (presumably at the ticket office) - so wondered why Turkish would decend to the mong board, before taking it up with the correct channels first. The title of the thread says "Serious post", well if its that serious, its wasted on here. Like I say, some will take this as a dig at his Dad (when it isnt), I just pointing out that all this thread has done is created another arrow for the usual supsects to aim at NC. it was. If this thread made the club act then it wasn't wasted was it. it obviously wasn't NC's fault and the club policy on disabled fans was set with the disabled supporters association. As i said a couple of times now, fair play to the club for sorting it out quickly and anyone that blames NC is a div, as people will know, i have critised him in the past but not on this occasion. Link to comment Share on other sites More sharing options...
Marsdinho Posted 6 June, 2013 Share Posted 6 June, 2013 Think you are taking it a bit far. This was an emotional reaction to an obvious injustice and there has been an extremely quick resolution from the club once they understood the full state of play. If anything it shows that the club in a positive light that it is able to understand individual cases that may not have been anticipated in their t's and c's. This all resolved in under 24 hours too. - Turkish has himself stated this. If people chose to use something like this as an 'arrow' then it will say more about them then the club. Hang on a sec, how come I coming out of this looking like a c**t. I felt sorry for Turkish, his Dad and their situation. I wasnt having a go at any of them, just pointing out how this thread will be used by some. Link to comment Share on other sites More sharing options...
Turkish Posted 6 June, 2013 Author Share Posted 6 June, 2013 Think you are taking it a bit far. This was an emotional reaction to an obvious injustice and there has been an extremely quick resolution from the club once they understood the full state of play. If anything it shows that the club in a positive light that it is able to understand individual cases that may not have been anticipated in their t's and c's. This all resolved in under 24 hours too. - Turkish has himself stated this. If people chose to use something like this as an 'arrow' then it will say more about them then the club. Well said Colin. Link to comment Share on other sites More sharing options...
Colinjb Posted 6 June, 2013 Share Posted 6 June, 2013 (edited) Hang on a sec, how come I coming out of this looking like a c**t. I felt sorry for Turkish, his Dad and their situation. I wasnt having a go at any of them, just pointing out how this thread will be used by some. Not trying to make you look like a c**t mate, it's clear that you do hold sympathy for Turkish's father. Just trying to point out that if people are looking for arrows to throw based on this then the problem obviously lays with them. Edited 6 June, 2013 by Colinjb Link to comment Share on other sites More sharing options...
Marsdinho Posted 6 June, 2013 Share Posted 6 June, 2013 I knew I was going to instantly regret becoming a full member after a couple of years off. Link to comment Share on other sites More sharing options...
Colinjb Posted 6 June, 2013 Share Posted 6 June, 2013 I knew I was going to instantly regret becoming a full member after a couple of years off. Ah, you'll learn to love it. Link to comment Share on other sites More sharing options...
alpine_saint Posted 6 June, 2013 Share Posted 6 June, 2013 Gob first' date=' brain later (if brain is te right wordfor a collective of a handful of neurons), you mean?[/quote'] If turkish hadnt raised the issue on here and used the word "disgracefully" that you seem to be so hysterical about, the issue might not have attracted attention sufficiently to get the guidance he needed about how to address the issue, and may have ended up shouting off to the press ala the stupid dad and son giving back STs over a quid parking fee - which would have got him nowhere. I am certain he was looking to get this resolved rather than have his 15 Andy Warhol minutes. Link to comment Share on other sites More sharing options...
alpine_saint Posted 6 June, 2013 Share Posted 6 June, 2013 Think you are taking it a bit far. This was an emotional reaction to an obvious injustice and there has been an extremely quick resolution from the club once they understood the full state of play. If anything it shows that the club in a positive light that it is able to understand individual cases that may not have been anticipated in their t's and c's. This all resolved in under 24 hours too. - Turkish has himself stated this. If people chose to use something like this as an 'arrow' then it will say more about them then the club. Good post. Link to comment Share on other sites More sharing options...
OldNick Posted 6 June, 2013 Share Posted 6 June, 2013 Good to see a good cause sorted. I do wonder though how many times people try and pull the wool over the clubs eyes and so they have to make rules to counter it. Im sure Turkish does not go down that route but over the years i have seen many people in society try and use disability badges etc to get preferential treatment and abuse the real meaning of these badges. If the disabled person is unable to go are the ticket able to be used by 3rd parties? Link to comment Share on other sites More sharing options...
Jimmy_D Posted 6 June, 2013 Share Posted 6 June, 2013 Sorry to hear you had this trouble Turkish. Glad to see it's been sorted quickly though. Link to comment Share on other sites More sharing options...
Turkish Posted 6 June, 2013 Author Share Posted 6 June, 2013 Good to see a good cause sorted. I do wonder though how many times people try and pull the wool over the clubs eyes and so they have to make rules to counter it. Im sure Turkish does not go down that route but over the years i have seen many people in society try and use disability badges etc to get preferential treatment and abuse the real meaning of these badges. If the disabled person is unable to go are the ticket able to be used by 3rd parties? No. If my old man doesn't go as he isn't always able to then my sister doesn't even qualify for the carer discount that day if she goes without him and has to pay an upgrade fee on her ticket to the normal price, which is fair enough and none of us have a problem with this. Link to comment Share on other sites More sharing options...
angelman Posted 6 June, 2013 Share Posted 6 June, 2013 Thank you. In fairness i'm not one to be 'outraged' at the drop of a hat like some. The thing that annoyed me most was that it's not like he's trying to get a new season ticket, it's a renewal and his condition is now actually a lot worse than when he started getting disabled tickets, it was pretty evident of this from the fact that his address has changed from home to a care home, it seemed like he was too disabled to get a disabled ticket! anyway, it's sorted now and as i said above fair play to the club for sorting it so quickly for all involved. Having a disabled son (surprisingly with Angelman Syndrome), I well know that it's not really about the "outrage" per se. It's more to do with the the flippancy and thoughtlessness, well it is with me. Anyway, glad it worked out and you're right to make a song and dance about it. Link to comment Share on other sites More sharing options...
Marsdinho Posted 6 June, 2013 Share Posted 6 June, 2013 No. If my old man doesn't go as he isn't always able to then my sister doesn't even qualify for the carer discount that day if she goes without him and has to pay an upgrade fee on her ticket to the normal price, which is fair enough and none of us have a problem with this. Right, don't take this the wrong way...its a genuine question. If your Dad couldn't go, and someone went in his place....who at the club would know that the person in that wheelchair is not who they say they are? Luckily, I know nothing about the disabled arrangements at SMS and was just intrigued. Link to comment Share on other sites More sharing options...
Turkish Posted 6 June, 2013 Author Share Posted 6 June, 2013 Right, don't take this the wrong way...its a genuine question. If your Dad couldn't go, and someone went in his place....who at the club would know that the person in that wheelchair is not who they say they are? Luckily, I know nothing about the disabled arrangements at SMS and was just intrigued. Good point, i dont know. All i know is that his ticket is not transferable, although if someone did an alf Garnett fancied pretending to be him and being disabled for the day to get in for nowt then i supose they could do. Link to comment Share on other sites More sharing options...
OldNick Posted 6 June, 2013 Share Posted 6 June, 2013 No. If my old man doesn't go as he isn't always able to then my sister doesn't even qualify for the carer discount that day if she goes without him and has to pay an upgrade fee on her ticket to the normal price, which is fair enough and none of us have a problem with this. It was not aimed at you Turks, but does clarify for those who are not in the same predicament. Link to comment Share on other sites More sharing options...
Leicestersaint Posted 6 June, 2013 Share Posted 6 June, 2013 Glad this has been resolved but the initial decision reflects badly on the club and its policies and procedures. Link to comment Share on other sites More sharing options...
Baldbarbarian Posted 6 June, 2013 Share Posted 6 June, 2013 glad you got this sorted Turkish Link to comment Share on other sites More sharing options...
shurlock Posted 6 June, 2013 Share Posted 6 June, 2013 (edited) Glad this has been resolved but the initial decision reflects badly on the club and its policies and procedures. Without opening a jurisprudential can of worms, no rule or procedure covers every possible scenario. That's life and why discretion is unavoidable. The unfortunate thing is that the first port of call in matters like this tends to be the lowest rungs of the organisation, manned by jobsworths who have neither the power nor the incentives nor the intelligence to deal creatively with situations they've never encountered before. But if you're not getting a machine, it's true of most organisations. Edited 6 June, 2013 by shurlock Link to comment Share on other sites More sharing options...
The9 Posted 6 June, 2013 Share Posted 6 June, 2013 Hooray, now are we saying that if I get my disabled mate to kick up about having to buy away tickets at the ground we might get resolution from them too ? PS On a similar note, Stoke were utter ar5es on this front when we tried to get a disabled ticket to watch them v Brighton in 2011... Link to comment Share on other sites More sharing options...
derry Posted 6 June, 2013 Share Posted 6 June, 2013 it was. If this thread made the club act then it wasn't wasted was it. it obviously wasn't NC's fault and the club policy on disabled fans was set with the disabled supporters association. As i said a couple of times now, fair play to the club for sorting it out quickly and anyone that blames NC is a div, as people will know, i have criticized him in the past but not on this occasion. I agree with that. A friends daughter was his PA for a while but has now moved on. His present PA is the sister of my son's mates girlfriend. I do know that he is a hard taskmaster and has a tendency to micro manage, which means that further down the line most just stick to the letter rather than make decisions that could backfire. NC treated my friends daughter really well and I believe makes good decisions but because of his close scrutiny his underlings don't stick their necks out. I suspect he was acquainted of this and took the correct decision. I'm pleased you had a successful outcome and I wouldn't think you will hear any more. Link to comment Share on other sites More sharing options...
Marsdinho Posted 6 June, 2013 Share Posted 6 June, 2013 I agree with that. A friends daughter was his PA for a while but has now moved on. His present PA is the sister of my son's mates girlfriend. I do know that he is a hard taskmaster and has a tendency to micro manage, which means that further down the line most just stick to the letter rather than make decisions that could backfire. NC treated my friends daughter really well and I believe makes good decisions but because of his close scrutiny his underlings don't stick their necks out. I suspect he was acquainted of this and took the correct decision. I'm pleased you had a successful outcome and I wouldn't think you will hear any more. IMHO - He is probably totally unaware of this precise situation. Link to comment Share on other sites More sharing options...
Colinjb Posted 6 June, 2013 Share Posted 6 June, 2013 IMHO - He is probably totally unaware of this precise situation. I doubt we will ever know. The right thing has happened though, so happy days. Link to comment Share on other sites More sharing options...
tajjuk Posted 6 June, 2013 Share Posted 6 June, 2013 Sounds like a crap situation and poor form by the club, I hope they get it sorted out for you and your dad. Link to comment Share on other sites More sharing options...
Tamesaint Posted 6 June, 2013 Share Posted 6 June, 2013 From my experience of taking a disabled person to SMS, the club offers an excellent service to people in wheelchairs. It is good to see that this has been resolved so promptly. Link to comment Share on other sites More sharing options...
This Charming Man Posted 6 June, 2013 Share Posted 6 June, 2013 anyway, it's sorted now and as i said above fair play to the club for sorting it so quickly for all involved. Nicola Cortese is a great guy. There was no way he would let something like this go unresolved. Cortese' Barmy Army! Woop woop! Link to comment Share on other sites More sharing options...
Saint Without a Halo Posted 6 June, 2013 Share Posted 6 June, 2013 Glad to hear it's sorted Turks and best wishes to your Dad, hope he gets to enjoy many many more matches! Link to comment Share on other sites More sharing options...
monsoon Posted 6 June, 2013 Share Posted 6 June, 2013 Ok just to clear this up and put it to bed once and for all. It was me that enquired by email about Turks and my fathers disabled season ticket. His circumstances had change he was getting attendance allowance but because of his health declining he had to move into a care home. I asked by email that because he no longer gets any of the benefits listed in the clubs policy for disabled season tickets what documentation do I need to provide for him to renew for this season. I got a standard reply of if he doesn't get any of the benefits then he will have to pay the full price for him and his carer. I emailed SDSA and they agreed with the club. So I emailed the club again more fully expressed my displeasure and hoped that we could work together to sort the situation out etc etc. Then this morning the ticket office phoned we had a short discussion and the situation was cleared up. Looking back I think that maybe I should have phoned the ticket office and discussed the situation in a more personal way then by email. But I must say that apart from this occasion the club has been 1st class in the way they have treated my father and my mother before at St Marys. When my mother was being treated for cancer and had to leave her seat because it was to cold or to hot in the sun and she took shelter under the stand the stewards always asked if she was ok. the same with my father and to answer a question posted earlier someone else couldn't go in his place because the stewards show a personal interest in him and ask my sister is he ok when he is not there. The Stewards do get slated at time's but I must say they have been outstanding in the help they given us in regard to my father. before he was in a wheelchair we would drop him off right outside the ground but at one game he couldn't manage to walk into the ground to his seat so one steward was sent off to get him a wheelchair and another got him a chair to sit on, told us to go on in to the ground so we don't miss any of the game and that they would bring him in when the wheelchair arrives. which they did, and had a wheelchair waiting for him for the rest of the season. So I think from a lack of communication a bit of a storm has blown up, but all parties have come together and it is now sorted. So Link to comment Share on other sites More sharing options...
Saint_clark Posted 6 June, 2013 Share Posted 6 June, 2013 As expected then, much ado about nothing. Link to comment Share on other sites More sharing options...
Whitey Grandad Posted 6 June, 2013 Share Posted 6 June, 2013 Thanks, Monsoon, for letting us know that it's all turned out ok. Link to comment Share on other sites More sharing options...
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