Spudders Posted 26 November, 2008 Share Posted 26 November, 2008 I've recently lost £110 on ebay after paying for some tickets that have never arrived. Basically they were from a 'ticket agent' who had said that the tickets would not be delivered until a couple of weeks before the gig. I know that's often the case when you get tickets for events and their feedback was almost 4000 so I wasn't too worried. Anyhew the seller is no longer a registered user, they have said to me their account has been frozen by ebay along with their PayPal account and they don't think it will be re-activated. The problem is because it's been more than 45 days since I paid for the tickets I'm not covered by PayPal. I also paid via paypal from my bank account (had I done so via a credit card I would have been covered by the card issuer). ebay's helpful offshore person would not give me any information about the seller due to their privacy rights, their only suggestion was I could report it to the police. On the one hand I think that would be pointless, however part of me also thinks that I should report it on principal. Not sure if the seller has shafted me or if it is because of ebays actions (as the seller suggests) however someone has my £110 and I have no tickets. Any thoughts? Would this just be wasting police time, or should all crimes no matter how small be reported? Cheers Link to comment Share on other sites More sharing options...
Weston Super Saint Posted 26 November, 2008 Share Posted 26 November, 2008 If you paid through Paypal you have a right to have your money refunded. You should contact the financial Ombudsman : http://www.financial-ombudsman.org.uk/ I did exactly that, and while they are not the speediest bunch - it took 13 months for the department that deals with Paypal to resolve my claim, which gives some indication of Paypal's service standards - they are thorough and they are fair. Incidentally I reported the 'crime' to the police, who did the square root of f-all because the guy didn't live at the address he registered with, and they couldn't be arsed to look for him. The crime reference number went a long way with the ombudsman though Link to comment Share on other sites More sharing options...
Guest Hacienda Posted 26 November, 2008 Share Posted 26 November, 2008 I've recently lost £110 on ebay after paying for some tickets that have never arrived. Basically they were from a 'ticket agent' who had said that the tickets would not be delivered until a couple of weeks before the gig. I know that's often the case when you get tickets for events and their feedback was almost 4000 so I wasn't too worried. Anyhew the seller is no longer a registered user, they have said to me their account has been frozen by ebay along with their PayPal account and they don't think it will be re-activated. The problem is because it's been more than 45 days since I paid for the tickets I'm not covered by PayPal. I also paid via paypal from my bank account (had I done so via a credit card I would have been covered by the card issuer). ebay's helpful offshore person would not give me any information about the seller due to their privacy rights, their only suggestion was I could report it to the police. On the one hand I think that would be pointless, however part of me also thinks that I should report it on principal. Not sure if the seller has shafted me or if it is because of ebays actions (as the seller suggests) however someone has my £110 and I have no tickets. Any thoughts? Would this just be wasting police time, or should all crimes no matter how small be reported? Cheers It's 60 days limit, not 45. Open a dispute, escalate it and as you were covered by paypal they will have to refund you, although you'll have to fight for it. This link is for chargebacks but has lots of useful info' for fighting paypal. http://www.ukauctionhelp.co.uk/ppchargeback.php Link to comment Share on other sites More sharing options...
Guest Hacienda Posted 26 November, 2008 Share Posted 26 November, 2008 If you paid through Paypal you have a right to have your money refunded. You should contact the financial Ombudsman : http://www.financial-ombudsman.org.uk/ I did exactly that, and while they are not the speediest bunch - it took 13 months for the department that deals with Paypal to resolve my claim, which gives some indication of Paypal's service standards - they are thorough and they are fair. Incidentally I reported the 'crime' to the police, who did the square root of f-all because the guy didn't live at the address he registered with, and they couldn't be arsed to look for him. The crime reference number went a long way with the ombudsman though Yep, it's worth it and deffo get a crime number. Link to comment Share on other sites More sharing options...
Spudders Posted 26 November, 2008 Author Share Posted 26 November, 2008 Cheers, 45 or 60 days, I'm way past it!!! I paid for them end of August, (gig is December). Deffo too late to claim via a dispute with PayPal. The annoying thing is that I've always been pretty clued up with ebay and have never had any issues, yet this is the second time I've had problems trying to get tickets for the same gig! The first time I did get the money back via PayPal, but like I say this time it's been way too long. Both sellers had feedback of 1000's. ok so sounds like the main use of the police with be the crime number..... sign of the times I guess. Link to comment Share on other sites More sharing options...
Ponty Posted 26 November, 2008 Share Posted 26 November, 2008 The Police will be interested if you're one of hundreds calling about the same user, and it's feasible. Link to comment Share on other sites More sharing options...
The Tango Man Posted 27 November, 2008 Share Posted 27 November, 2008 May have missed something ..but you can request from Ebay the sellers contact details etc..may pay to try and then this can be passed onto the police. Ebay and PAYPAL are not a good mix..lots of issues with PAYPAL and not very supportive, plus Ebay are not really into customer rights . They often just respond , which ticks a quality box, but sadly nothing else takes place.. Link to comment Share on other sites More sharing options...
Weston Super Saint Posted 27 November, 2008 Share Posted 27 November, 2008 May have missed something ..but you can request from Ebay the sellers contact details etc..may pay to try and then this can be passed onto the police. Ebay and PAYPAL are not a good mix..lots of issues with PAYPAL and not very supportive, plus Ebay are not really into customer rights . They often just respond , which ticks a quality box, but sadly nothing else takes place.. Good job Paypal is an Ebay company then Link to comment Share on other sites More sharing options...
The Tango Man Posted 27 November, 2008 Share Posted 27 November, 2008 Good job Paypal is an Ebay company then And there is reason why nothing ever gets resolved as well... Link to comment Share on other sites More sharing options...
rocknrollman no2 Posted 27 November, 2008 Share Posted 27 November, 2008 I have just had a bad experience on Ebay as well. I sold a sofa/bed thing to someone who paid by Paypal. The money was in the account a couple of days before the person collected it.Because it was Paypal and everything seemed fine,i let the buyer collect the item. All well and good.I even paid my fees and bought a few nic naks,using the money that was paid into Paypal. Then eleven days later,Paypal tell me the buyer has withdrawn the payment and now my account is in the red. I contacted the buyer who basically said tough.I then took out a "Non payer claim",which allowed me to claim back my Ebay fees(big deal). All Paypal will say is i should have taken out insurance and all Ebay have said is never mind.They havent even banned the buyer. To top it all i reported this to the Police,who said they werent interested. I am soooooooo mad!!!!! So when using Ebay,crime does pay. Link to comment Share on other sites More sharing options...
Weston Super Saint Posted 27 November, 2008 Share Posted 27 November, 2008 The golden rule, quite simply, is don't use Fleebay or Paypal - Baj please note for subscriptions Link to comment Share on other sites More sharing options...
hamster Posted 27 November, 2008 Share Posted 27 November, 2008 Anyhew the seller is no longer a registered user I contacted the buyer who basically said tough. What were/are their user names? Would be handy to know, just for future reference of course. Link to comment Share on other sites More sharing options...
stthrobber Posted 27 November, 2008 Share Posted 27 November, 2008 Any thoughts? Would this just be wasting police time, or should all crimes no matter how small be reported? Cheers Yes you would be wasting police time. What you have described at the moment is a civil matter and it is unlikely to become a criminal matter unless Ebay or Paypal provide any details of the seller and any other evidence that there has been an intent to deceive or defraud. Your local police will only give you a crime number if a crime can actually be established and if the crime has occurred within their force area, ie, if the seller lives in London and you live in Southampton, then any crime would be covered by the Met and not Hants. Link to comment Share on other sites More sharing options...
Ponty Posted 27 November, 2008 Share Posted 27 November, 2008 Good point. Heaven forbid anyone waste police time by reporting a wrongdoing against themselves. You might drag a copper away from important duty like clocking motorists doing 4mph over the speed limit, making sure no one is smoking in a covered alleyway or shooting Brazilians. Link to comment Share on other sites More sharing options...
rocknrollman no2 Posted 27 November, 2008 Share Posted 27 November, 2008 What were/are their user names? Would be handy to know, just for future reference of course. I dont mind telling anyone who wants to know because they had no intention of paying for the item they stole/pretended to buy. The buyer was called "beeky2007". Please have nothing to do with this person. Link to comment Share on other sites More sharing options...
SOTONS EAST SIDE Posted 27 November, 2008 Share Posted 27 November, 2008 I dont mind telling anyone who wants to know because they had no intention of paying for the item they stole/pretended to buy. The buyer was called "beeky2007". Please have nothing to do with this person.If it was me i'd do something to him i might regret later! Maybe!!! Link to comment Share on other sites More sharing options...
Spudders Posted 28 November, 2008 Author Share Posted 28 November, 2008 I dont mind telling anyone who wants to know because they had no intention of paying for the item they stole/pretended to buy. The buyer was called "beeky2007". Please have nothing to do with this person. It looks like beeky2007 has a thing for Katie Price looking at her history! Yes you would be wasting police time. What you have described at the moment is a civil matter and it is unlikely to become a criminal matter unless Ebay or Paypal provide any details of the seller and any other evidence that there has been an intent to deceive or defraud. But isn't that the whole point of going to the police though - eBay won't tell 'me' any information about the seller, however when the police get involved they would be more inclinded to tell them and allow them to get to the bottom of what's happened. It's a shame these days that so many little things don't get reported as we all think it's wasting police time and that they have more important things to do. Your local police will only give you a crime number if a crime can actually be established and if the crime has occurred within their force area, ie, if the seller lives in London and you live in Southampton, then any crime would be covered by the Met and not Hants. Indeed, after reading previous posts getting a crime number was partly what I wanted. Bearing in mind someone has £100 of mine and I have received nothing for it then some sort of crime has been committed (IMO). I decided today it wouldn't be wasting police time, so I went down to the station this evening with details/printouts. It seems the address the seller used showed on their computer as having been used previously for an online ticket site (no longer working!) so it looks like this isn't the first company they've used to scam people. Details will be passed to the Met internet fraud team (as the address was in London) and they'll be in touch, I got a crime ref number too. Link to comment Share on other sites More sharing options...
stthrobber Posted 28 November, 2008 Share Posted 28 November, 2008 Indeed, after reading previous posts getting a crime number was partly what I wanted. Bearing in mind someone has £100 of mine and I have received nothing for it then some sort of crime has been committed (IMO). I decided today it wouldn't be wasting police time, so I went down to the station this evening with details/printouts. It seems the address the seller used showed on their computer as having been used previously for an online ticket site (no longer working!) so it looks like this isn't the first company they've used to scam people. Details will be passed to the Met internet fraud team (as the address was in London) and they'll be in touch, I got a crime ref number too. Interesting if they have given you a crime ref since the alleged crime would be another force's. I should have said there was nothing wrong with going to the police for advice, but I was under the impression that you were the only one reporting the loss of your money, in which case it would be civil. If eBay had said that there were several instances of fraud involving this seller but they would only provide details to the old bill, then that's a different matter. The crime is still where the seller is, so we would not give you a crime reference number if the seller was outside of South Wales. Good luck with it either way Link to comment Share on other sites More sharing options...
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