View From The Top Posted 27 December, 2012 Share Posted 27 December, 2012 Logged on to get Villa tickets only to find I'm not legible. When I checked my transaction history it's been wiped bar 2 away games. Even my season tickets don't show up. Utterly useless. Link to comment Share on other sites More sharing options...
Sour Mash Posted 27 December, 2012 Share Posted 27 December, 2012 Yeah, been the problem for most people that I know; think it might have been discussed on the original Villa tickets thread on here and a few people said they'd emailed the club about it, but don't think we heard anymore after that. Another shambles though. Link to comment Share on other sites More sharing options...
Nexstar Posted 27 December, 2012 Share Posted 27 December, 2012 Yeah I only have 2 our of my 7 away games showing. Link to comment Share on other sites More sharing options...
Mattio Posted 27 December, 2012 Share Posted 27 December, 2012 The TO is absolute ****e to be honest, I've only been to about 8 games this season and they've screwed up 3 times, twice sending it to the wrong address and once not actually completing the transaction even though it came up with the screen to say transaction complete! Link to comment Share on other sites More sharing options...
LGTL Posted 27 December, 2012 Share Posted 27 December, 2012 Brought tickets for every away game. They have wiped all but two as well as my season ticket transaction. Now what?? Link to comment Share on other sites More sharing options...
Spudders Posted 27 December, 2012 Share Posted 27 December, 2012 Surely any large company that deals with customer information & transactions will keep back up data and/or will be able to restore back to a previous point in time! I will be AMAZED if they aren't able to sort this out and recreate/retrieve most (if not all) data Link to comment Share on other sites More sharing options...
LGTL Posted 27 December, 2012 Share Posted 27 December, 2012 You're dead right Spudgun but this is Saints TO we are talking about! Link to comment Share on other sites More sharing options...
Griffo Posted 27 December, 2012 Share Posted 27 December, 2012 I've done every away it's not showing half of them for me this morning either. Still managed to buy a Villa ticket though. Link to comment Share on other sites More sharing options...
VectisSaint Posted 27 December, 2012 Share Posted 27 December, 2012 No problems for my account. Link to comment Share on other sites More sharing options...
rick1976.4.38 Posted 27 December, 2012 Share Posted 27 December, 2012 Yeah, been the problem for most people that I know; think it might have been discussed on the original Villa tickets thread on here and a few people said they'd emailed the club about it, but don't think we heard anymore after that. Another shambles though. i got a reply back from them,they apologised,said it was a technical fault their end but it shouldnt affect any future transactions. hope this helps,will see as about to buy my villa ticket Link to comment Share on other sites More sharing options...
rick1976.4.38 Posted 27 December, 2012 Share Posted 27 December, 2012 I've done every away it's not showing half of them for me this morning either. Still managed to buy a Villa ticket though. did you get stevies? Link to comment Share on other sites More sharing options...
LGTL Posted 27 December, 2012 Share Posted 27 December, 2012 Wont allow me to buy Villa tickets. Doesnt even recognise me as a ST holder! Get this error message -1 01 Jan 1970 ErrorInput string was not in a correct format. £0.00 Link to comment Share on other sites More sharing options...
saintrich Posted 27 December, 2012 Share Posted 27 December, 2012 Can't get a Villa ticket. Inept from Southampton FC as per usual. Link to comment Share on other sites More sharing options...
rick1976.4.38 Posted 27 December, 2012 Share Posted 27 December, 2012 Wont allow me to buy Villa tickets. Doesnt even recognise me as a ST holder! Get this error message -1 01 Jan 1970 ErrorInput string was not in a correct format. £0.00 same here,they told me as i said above there willbe noproblem,just tried to buy for villa and cant what a load of b*****ks the to are Link to comment Share on other sites More sharing options...
Sour Mash Posted 27 December, 2012 Share Posted 27 December, 2012 Wont allow me to buy Villa tickets. Doesnt even recognise me as a ST holder! Get this error message -1 01 Jan 1970 ErrorInput string was not in a correct format. £0.00 Well get your ErrorInput string in the correct format and you won't have a problem. Can't really blame the club for that. Link to comment Share on other sites More sharing options...
LGTL Posted 27 December, 2012 Share Posted 27 December, 2012 Well get your ErrorInput string in the correct format and you won't have a problem. Can't really blame the club for that. Has happened to at least 6 others that I know of. Are all their "ErrorInput strings" in the wrong format too, whatever that means! Link to comment Share on other sites More sharing options...
wild-saint Posted 27 December, 2012 Share Posted 27 December, 2012 Logged on to get Villa tickets only to find I'm not legible. When I checked my transaction history it's been wiped bar 2 away games. Even my season tickets don't show up. Utterly useless. and why would anyone give a **** other than you? grow a pair and phone them to sort it out rather than bleat on a football forum about your shopping problems, you big girl Link to comment Share on other sites More sharing options...
Give it to Ron Posted 27 December, 2012 Share Posted 27 December, 2012 All mine wiped out as well shows 1970 ... 0 Link to comment Share on other sites More sharing options...
Sour Mash Posted 27 December, 2012 Share Posted 27 December, 2012 Has happened to at least 6 others that I know of. Are all their "ErrorInput strings" in the wrong format too, whatever that means! In all seriousness, this new ticketing site/loyalty system hasn't been great. I know a lot like to mock the "fan on the board" concept, but stuff like this is a good example of the need for some sort of medium for fans to highlight and flag up issues that affect them to the club and for decent updates to be provided back by the club. Link to comment Share on other sites More sharing options...
Huffton Posted 27 December, 2012 Share Posted 27 December, 2012 Most of mine have gone. What a f ucking joke. Whoever made the decision to install this system needs sacking, its been an utter shambles since day 1. Link to comment Share on other sites More sharing options...
ladysaint Posted 27 December, 2012 Share Posted 27 December, 2012 Been to every game yet only showing 3 aways on my history, went down to the club to get Villa tickets this morning didn't have any problems. Link to comment Share on other sites More sharing options...
Alain Perrin Posted 27 December, 2012 Share Posted 27 December, 2012 Sounds like the system had a problem on Boxing Day and no one has fixed it yet. I doubt very much if your account has been wiped. Suggest you report it to the club and hopefully they'll fix it. HTH. Link to comment Share on other sites More sharing options...
View From The Top Posted 27 December, 2012 Author Share Posted 27 December, 2012 and why would anyone give a **** other than you? grow a pair and phone them to sort it out rather than bleat on a football forum about your shopping problems, you big girl Fu.ck me, why didn't I think of that? Oh wait, I did and they've not a 'kin clue. Cheers for the input though knob jockey. Link to comment Share on other sites More sharing options...
This Charming Man Posted 27 December, 2012 Share Posted 27 December, 2012 I've done every game this season and it says I'm not elligible for a Villa ticket, checked and it's wiped my entire order history bar the Arsenal tickets I purchased the other week for my brother. Link to comment Share on other sites More sharing options...
VectisSaint Posted 27 December, 2012 Share Posted 27 December, 2012 I know this doesn't help if your transactions have been wiped, but on the assumption that they will get restored at some point, next time you go into your account take a copy of your account history and save it locally. Take a new copy when you purchase new tickets, that way you will have a permanent record and proof of entitlement to tickets in future. You should also have emails for each transaction. I know this doesn't help right now but maybe a good idea for the future for those that do not trust the TO. Link to comment Share on other sites More sharing options...
Kenilworthy Posted 27 December, 2012 Share Posted 27 December, 2012 I had same problem. I was ok. My son who has been to the same number of games wasn't eligible but my father-in-law who has only been to two games was eligible. Called the ticket enquiry line and when I finally got through to a very helpful assistant she sold me the tickets over the phone, she confirmed that they have been having technical issues which should be sorted shortly. Link to comment Share on other sites More sharing options...
Alain Perrin Posted 27 December, 2012 Share Posted 27 December, 2012 This is clearly unacceptable. They should have had someone in monitoring the server logs 24/7 for errors over Christmas Day and Boxing Day to prevent these technical issues from occurring. To pay for this additional support I am sure we will all happily pay an increase in the ticket tax.... Link to comment Share on other sites More sharing options...
rick1976.4.38 Posted 27 December, 2012 Share Posted 27 December, 2012 and why would anyone give a **** other than you? grow a pair and phone them to sort it out rather than bleat on a football forum about your shopping problems, you big girl have you ever tried phoning them to sort it out? also its effecting quiet a few of us by the look of it i have been intouch with them as i had the problem for stoke tickets,they told me it was sorted and i shouldnt have anymore problems.well guess what,cant get a villa ticket and allmy data has gone. so yes,alot of us are moaning on here Link to comment Share on other sites More sharing options...
Sour Mash Posted 27 December, 2012 Share Posted 27 December, 2012 This is clearly unacceptable. They should have had someone in monitoring the server logs 24/7 for errors over Christmas Day and Boxing Day to prevent these technical issues from occurring. To pay for this additional support I am sure we will all happily pay an increase in the ticket tax.... The problem has been on-going for a few weeks not, on top of the various other problems with our ticketing system, but thanks for your contribution. Link to comment Share on other sites More sharing options...
rick1976.4.38 Posted 27 December, 2012 Share Posted 27 December, 2012 have just ordered over the phone for villa if this helps also,theyve still got our transaction history even though it doesnt show up on our accounts. good luck everyone Link to comment Share on other sites More sharing options...
View From The Top Posted 27 December, 2012 Author Share Posted 27 December, 2012 This is clearly unacceptable. They should have had someone in monitoring the server logs 24/7 for errors over Christmas Day and Boxing Day to prevent these technical issues from occurring. To pay for this additional support I am sure we will all happily pay an increase in the ticket tax.... Typical dickhead. Link to comment Share on other sites More sharing options...
LGTL Posted 27 December, 2012 Share Posted 27 December, 2012 Got them down the TO in the end. Nigel Adkins causally strolled past whilst in the queue. Nice car he's got. Link to comment Share on other sites More sharing options...
Baldbarbarian Posted 27 December, 2012 Share Posted 27 December, 2012 I have the same issue, it only shows 2 aways on my history despite having done Arsenal,West Brom,Leeds & West Ham Link to comment Share on other sites More sharing options...
View From The Top Posted 27 December, 2012 Author Share Posted 27 December, 2012 have just ordered over the phone for villa if this helps also,theyve still got our transaction history even though it doesnt show up on our accounts. good luck everyone What number?? Link to comment Share on other sites More sharing options...
rick1976.4.38 Posted 27 December, 2012 Share Posted 27 December, 2012 What number?? 0845 688 9288 Link to comment Share on other sites More sharing options...
Nexstar Posted 27 December, 2012 Share Posted 27 December, 2012 Yeah I did it over the phone and they still had all my previous transactions. Link to comment Share on other sites More sharing options...
wild-saint Posted 27 December, 2012 Share Posted 27 December, 2012 Fu.ck me, why didn't I think of that? Oh wait, I did and they've not a 'kin clue. Cheers for the input though knob jockey. so how does it help bleating in here then? maybe you meed to practise articulating yourself more clearly and they may understand you a little better. i had a similar problem with arsenal tickets not registering and it was resolved with a simple telephone conversation. would you like a script? Link to comment Share on other sites More sharing options...
Wade Garrett Posted 27 December, 2012 Share Posted 27 December, 2012 They've probably got a YTS boy designing a new computer system for them. Apparently he did some work for NatWest Bank this year. Link to comment Share on other sites More sharing options...
dickyhale Posted 27 December, 2012 Share Posted 27 December, 2012 Been to every game yet only showing 3 aways on my history(Arsenal,QPR and WBA) went down to the club to get Villa ticket this morning. Link to comment Share on other sites More sharing options...
Lord Duckhunter Posted 27 December, 2012 Share Posted 27 December, 2012 I'm just hoping it's 5th time lucky with the posting. I've been to 4 away games and so far I've had 2 envelopes open, one to wrong address and one didn't make it at all, had to tickets up at away office before game. I'm sure it's pretty simple to post something in this day and age, but they seem to struggle Link to comment Share on other sites More sharing options...
Thedelldays Posted 27 December, 2012 Share Posted 27 December, 2012 seems all a bit daft...for too long now and for many it seems, the same cock ups are being made... I personally never have had an issue but I dont go to as many games as others so I guess my odds on a cock up are limited....I usually select my tickets for collection at SMS if I can... Link to comment Share on other sites More sharing options...
This Charming Man Posted 28 December, 2012 Share Posted 28 December, 2012 I got mine this morning. Seems they sorted mine overnight without me even calling them. Unfortunately one of the other season tickets I was using had been wiped. I rang them up and the bloke sorted it in a few mins and even let me book over the phone as they'd had some other problems with their systems. Link to comment Share on other sites More sharing options...
Spudders Posted 28 December, 2012 Share Posted 28 December, 2012 I got mine this morning. Seems they sorted mine overnight without me even calling them. Unfortunately one of the other season tickets I was using had been wiped. I rang them up and the bloke sorted it in a few mins and even let me book over the phone as they'd had some other problems with their systems. Does seem odd they haven't sorted it in one go with a data restore/recover, but are doing it on a case by case basis as people spot it. Link to comment Share on other sites More sharing options...
dickyhale Posted 28 December, 2012 Share Posted 28 December, 2012 Does seem odd they haven't sorted it in one go with a data restore/recover, but are doing it on a case by case basis as people spot it. -1 01 Jan 1970 ErrorInput string was not in a correct format Link to comment Share on other sites More sharing options...
This Charming Man Posted 28 December, 2012 Share Posted 28 December, 2012 Does seem odd they haven't sorted it in one go with a data restore/recover, but are doing it on a case by case basis as people spot it. I went to get mine yesterday but it said I couldn't as wasn't elligible (done every game this season bar Leeds) so I just left it as was busy at work. Checked this morning and it said I was elligible for one but the other ticket I was using hadn't been sorted. So I reckon they aren't able to do a system restore and are maybe just going through on a customer to customer basis and correcting it. Link to comment Share on other sites More sharing options...
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