Mole Posted 17 November, 2008 Share Posted 17 November, 2008 Best - BT Broadband (it works well, is reliable and the customer support is top draw and based in GB). Worst - Virgin (the customer support is utter utter ****e) Link to comment Share on other sites More sharing options...
Ponty Posted 17 November, 2008 Share Posted 17 November, 2008 I get 600kb download on BT currently. I've only been complaining for 18 months so I figure their top drawer customer service must be thinking about how best to resolve it very, very carefully. Link to comment Share on other sites More sharing options...
Mole Posted 17 November, 2008 Author Share Posted 17 November, 2008 I get 600kb download on BT currently. I've only been complaining for 18 months so I figure their top drawer customer service must be thinking about how best to resolve it very, very carefully. I get 1 meg (i think that's what they call it) - computer techy stuff isn't my strong point. Apparently it's the lowest you can get because i live in miles from the exchange in the countryside. Link to comment Share on other sites More sharing options...
Hatch Posted 17 November, 2008 Share Posted 17 November, 2008 I get 600kb download on BT currently. I've only been complaining for 18 months so I figure their top drawer customer service must be thinking about how best to resolve it very, very carefully. You must be upset, like I was, about the 10,000 redundancies announced last week. what goes around...... Link to comment Share on other sites More sharing options...
Mole Posted 17 November, 2008 Author Share Posted 17 November, 2008 You must be upset, like I was, about the 10,000 redundancies announced last week. what goes around...... Please don't tell me they are moving their customer support to India.:mad: Link to comment Share on other sites More sharing options...
Ponty Posted 17 November, 2008 Share Posted 17 November, 2008 I get 1 meg (i think that's what they call it) - computer techy stuff isn't my strong point. Apparently it's the lowest you can get because i live in miles from the exchange in the countryside. I also live miles from the exchange, in the countryside, and I'm still serviced by copper cable which they claimed they'd replaced when they encouraged me to sign up to the highest priced service. Utter sh!t and utter lying c***s. I'd change in a heartbeat but no other ISP will be able to give a better service purely because the BT line has the ultimate determination on connection speed. I can also confirm that 600k is lower than 1Mb. Link to comment Share on other sites More sharing options...
Saint Keith Posted 17 November, 2008 Share Posted 17 November, 2008 (edited) Please don't tell me they are moving their customer support to India.:mad: its already there well, across a virtual CC network, so you have 3 out of 5 chance of your call landing in india Edited 17 November, 2008 by Saint Keith Link to comment Share on other sites More sharing options...
Ponty Posted 17 November, 2008 Share Posted 17 November, 2008 Please don't tell me they are moving their customer support to India.:mad: I can only think that you haven't called them for awhile. Link to comment Share on other sites More sharing options...
Saint Keith Posted 17 November, 2008 Share Posted 17 November, 2008 Best - BT Broadband (it works well, is reliable and the customer support is top draw and based in GB). Worst - Virgin (the customer support is utter utter ****e) Actually, Plusnet have been voted, by users, as the best broadband provider, closely follwed by sky 2008 CUSTOMER SATISFACTION SURVEY RESULTS ACROSS TOP TEN INTERNET SERVICE PROVIDERS PlusNet comes out top overall across six categories in a survey conducted by BroadbandChoices.co.uk BroadbandChoices.co.uk today announces its customer satisfaction results across the top ten ISP brands. PlusNet topped the table with an average of 79 per cent of users saying they were 'very/fairly satisfied’ with their broadband service across all six customer satisfaction service categories. BroadbandChoices.co.uk asked broadband users to rate their ISP across six different areas: (1) Quality and reliability, (2) download time, (3) clarity of pricing and billing, (4) aftersales support, (5) good value for money and (6) speed of service activation. Top of the class were PlusNet, Sky Broadband and Pipex. Michael Phillips, product director at BroadbandChoices.co.uk, said: “We weren’t surprised to see PlusNet at the top of the table. Being a relatively small provider compared to the other contenders in this category, allows them to really focus on customer service and deliver consistently across the board. It has a UK-based call centre, which is important, as in a recent poll by Mori almost 80 per cent of British people said that they didn’t like getting through to foreign call centres . This has helped it to achieve the highest score in ‘after sales support’. It also has very clear and up front language on things like ‘download limits’ so customers know exactly where they stand.” Around 4,000 households were surveyed to see who’s coming out top for customer satisfaction in the UK. Across all six categories, the ISPs by overall customer satisfaction were: 1. PlusNet 2. Sky Broadband 3. Pipex 4. Tiscali UK 5. Virgin Media 6. AOL Broadband 7. BT Broadband 8. Talk Talk 9. Tesco 10. Orange The results concluded that PlusNet was the broadband supplier that gave the most consistent levels of customer satisfaction. Scoring the highest level of satisfaction, 88.3 per cent, in ‘quality and reliability’ and coming out top in five of the six categories. Sky Broadband was a close second, ranking at the top of the table in ‘clarity of pricing and billing’. Not doing so well in the rankings were Orange and Tesco. Tesco came bottom of the table in ‘quality and reliability’ and Orange lost the customer vote for ‘after sales support’ . Phillips says, “Tesco’s broadband proposition hasn’t fundamentally altered for some time now, so if things don’t start change soon, it could find itself being left behind in a fast moving market.” Michael Phillips comments, “Orange coming bottom of the table only goes to show the importance of ‘after sales support’, in the light of their recent results. Bad service is one of the contributing factors that is driving UK broadband customers to swap ISPs in search of a better deal. Internet service providers are increasingly faced with the challenge of holding onto their existing users in a highly competitive market, and this is certainly an area they can’t afford to slip up on” “Our customer satisfaction results demonstrate that price should not be the only deciding factor. PlusNet and Sky’s performance demonstrate that you can get excellent value for money by switching to the right package, which can offer reliable connection speeds, faster downloads and better quality customer service. “Consumers must consider the level of service they will get from their ISP after they have signed 12 or even 18 month contracts, rather than being swayed by flashy advertising and introductory pricing offers,” concludes Philips. Link to comment Share on other sites More sharing options...
Julian H. Cope Posted 17 November, 2008 Share Posted 17 November, 2008 My ISP is provided by Poundland.Did they make the Top 50? Link to comment Share on other sites More sharing options...
Mole Posted 17 November, 2008 Author Share Posted 17 November, 2008 I can only think that you haven't called them for awhile. Yeah rang them about a month ago and everytime i have rung them it's been an english operator. Link to comment Share on other sites More sharing options...
Bentley Posted 17 November, 2008 Share Posted 17 November, 2008 Any answer which isn't Be Broadband for being the best, is wrong. Link to comment Share on other sites More sharing options...
Ponty Posted 17 November, 2008 Share Posted 17 November, 2008 Yeah rang them about a month ago and everytime i have rung them it's been an english operator. Ahhh, that's the customer service centre, yeah, the technical helpdesk has a far more eastern feel to it. Link to comment Share on other sites More sharing options...
St Landrew Posted 18 November, 2008 Share Posted 18 November, 2008 My ISP is Europacom.net. Locally based the other side of the road from The Concorde Club. Utterly reliable service. Link to comment Share on other sites More sharing options...
TopGun Posted 18 November, 2008 Share Posted 18 November, 2008 Virgin are also to cut 2,000+ jobs which means that their customer support can only get worse. :-( Link to comment Share on other sites More sharing options...
Crouchie's Lawyer Posted 18 November, 2008 Share Posted 18 November, 2008 Am I right in thinking Sky are the only true unlimited use ISP? They no longer have a fair use policy like so many others do have. Link to comment Share on other sites More sharing options...
Mole Posted 18 November, 2008 Author Share Posted 18 November, 2008 Virgin are also to cut 2,000+ jobs which means that their customer support can only get worse. :-( Don't talk about Virgin. I decided i'd give them ago and rang them up and signed up to umlimited broadband. The ***** who took the call took it upon himself to sign me up for the internet and the phone. It took me hours of being put on hold to sort it out over a two week period. They just transfer you from department to department and lie through their teeth. Only after i got ofcom involved was i put through to a senior manager and he was supposed to have sorted it out as i demanded the whole thing be cancelled. Even after it was suposed to be sorted the ****s ent me a bill for a months service that i never got because they initially forgot to send the modem. Don't touch virgin with a barge pole - if you ever have a problem you'll regret it. Link to comment Share on other sites More sharing options...
Window Cleaner Posted 18 November, 2008 Share Posted 18 November, 2008 Am I right in thinking Sky are the only true unlimited use ISP? They no longer have a fair use policy like so many others do have. Well I wouldn't know in the UK, we're with Neuf-AOL in France, 34.99 Euros a month including free national telephone, really illimited internet and Cable TV Link to comment Share on other sites More sharing options...
Kadeem Hardison Posted 18 November, 2008 Share Posted 18 November, 2008 A couple of years ago, I spent £70 on my mobile trying to get BT to connect me, after they'd promised to. Utter sh*ts. There is an irony in a telecommunications company being unable to answer a phone. Anyway, just about sums it up for me. Virgin, on the other hand were excellent. Link to comment Share on other sites More sharing options...
bungle Posted 18 November, 2008 Share Posted 18 November, 2008 http://www.bethere.co.uk Very good broadband service. Link to comment Share on other sites More sharing options...
Thedelldays Posted 18 November, 2008 Share Posted 18 November, 2008 i have virgin.....never had a problem Link to comment Share on other sites More sharing options...
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