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Company forgot to charge me


Ampersound
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Two weeks ago we had some bedroom carpet fitted and were supposed to settle the bill with the fitter. The fitter didnt know how much we owed and said he would get the office to call us with the final bill and as of yet they have not contacted us about it.

 

Should I call them and say "hey we owe you still" or keep schtum?

 

I'm of the opinion that until they ask for it, the money is better off in my account. I've no issues in paying them at all... just can't be bothered to do their work for them. What do you think?

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I don't think that you can be 'morally obliged' to do anything - he may not possess any morals.

 

It is a case of whether legally he should contact the company to remind them that he is not in receipt of a bill - and that, I do not know.

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There is always the possibility that the office posted an invoice. We've had loads of post go astray recently, invoices included, in fact Ive added a request to my own invoices requesting bacs payment if possible, and taken to emailing all trade invoices.

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But am I morally obliged to ring them up and remind them I owe them money? If they contact me asking for it then I'll pay up but if they are dopey enough to forget then why should do their work for them.

 

Exactly.

 

You must have an estimate from the original quote. I would make sure that you have that money put aside and if and when they send you a bill pay it. If they say "we forget to bill you, why didn't you remind us", just say "I forgot as well". What can they do about it.

 

I wouldn't do it to a mate, but you've done nothing wrong. I'm sure if one of their suppliers forgot to bill them, they wouldn't ring up and prompt them.

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I think the fact you've spent time posting this on here means you've plenty of time to phone the company and let them know you owe them money.

 

Agreed. I suggest that the OP poses the question: what would Jesus have done?

 

TBF, I reckon he wouldn't have been in this position, as he would have laid the carpet himself. His old man being a carpenter meant he was probably decent in trades and he also proved himself handy with nails too...

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Agreed. I suggest that the OP poses the question: what would Jesus have done?

 

TBF, I reckon he wouldn't have been in this position, as he would have laid the carpet himself. His old man being a carpenter meant he was probably decent in trades and he also proved himself handy with nails too...

 

Jesus would have had wood flooring, surely.

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I had a (small) bill from the garage which I wasn't billed for but subsequently got 2 other bigger bills from later dates which I paid promptly !

I wondered if they'd forgotten or were just incompetent, until 4 months later a bill arrived in the post, seems that the mechanic who did that job is subcontracted and useless with paperwork so they took time to catch up !

Things happen, but the onus is on the trader to issue a payment notice, the customer only has to react when invoiced, makes sense to me !!

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Make them wait at least 30 days like you had to for the invoice let them sweat for the money.
i would agree if the carpet and fitters arrived late but the invoice!!!! Probably a small business and peoples livelihoods involved. Cashflow is very important.

The company are at fault by not issuing the invoice but staff can be useless at times. They need a rocket.

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