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Confirmation on loyalty points / Man City away tickets

The Kraken

By The Kraken
in The Saints

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dune

dune

Posted
Posted

WTF, it says via the telephone hotline for home sales only. Personally I never use the online thing, and now i'm gonna have to the way it reads.

The9

The9

Posted
Posted

Which would be nice if the online system was actually working at the moment, but it's not allowing a lot of people to log in OR refresh their password, etc.

 

That does clear up the minor ambiguity about loyalty points and confirms that the maximum number of loyalty points available for one person for one match will be 10/15/20 depending on the category.

beatlesaint

beatlesaint

Posted
Posted
You're lucky you can even get into your account !

 

I'm on my fourth password reset, still no friends and family link that they speak of in the article.

Without meaning to knock them you would think its pretty common sense to test the system to make sure it works and displays all the correct information wouldn't you ?

 

 

Mr Cortese will not be happy !

Griffo

Griffo

Posted
Posted
Also worth noting that they want your CUSTOMER ID (which I think is on my ST card), not your CLIENT ID (the old style customer number that was on previous STs) in order to allocate the loyalty points. That one's going to take some people some time to get used to... though without checking my ST I don't even know which is which.

 

Actually, I wonder if it's the new customer number that the online system wants now...

 

My customer number on my ST is the same as my old customer number.

The9

The9

Posted
Posted
My customer number on my ST is the same as my old customer number.

 

Ok, that's more straightforward - I can't be arsed to walk upstairs and check my ST with the Team GB match on.

dune

dune

Posted
Posted
My customer number on my ST is the same as my old customer number.

 

My old customer numbers works. Scrabbled about and found i'd registered. Although for some reason the password I chose didn't work so had to reset it.

The9

The9

Posted
Posted
My old customer numbers works. Scrabbled about and found i'd registered. Although for some reason the password I chose didn't work so had to reset it.

 

We both did that, Griffo managed to log in to change it and then it locks him out again, I haven't even managed to get the replacement password to work, FFS.

Griffo

Griffo

Posted
Posted
My old customer numbers works. Scrabbled about and found i'd registered. Although for some reason the password I chose didn't work so had to reset it.

 

You'll be able to log in with the new reset password, but if you then want to change it to something you can remember, then try sign in again it won't work.

Griffo

Griffo

Posted
Posted
We both did that, Griffo managed to log in to change it and then it locks him out again, I haven't even managed to get the replacement password to work, FFS.

 

It was in my spam folder.

ladysaint

ladysaint

Posted
Posted

tried getting into my online account today without success, had to request new a password and then logged in ok, gone to go in tonight and won't let me in. The secret is once you have logged in don't log out or you won't be able get back in without requesting a new password extremely frustrating.

dune

dune

Posted
Posted
You'll be able to log in with the new reset password, but if you then want to change it to something you can remember, then try sign in again it won't work.

 

FFS, you are right. What a joke!!

LGTL

LGTL

Posted
Posted

I'm just keeping the "reset" password that was sent to me now, as it appears the only way to login each time. I can't wait to try and get tickets tomorrow for 4 other mates through my account too.... "Add them now" the OS says, without realising there is no link to do it...

 

It COULD be a great system, but it's a bit cr*p at the moment.

dune

dune

Posted
Posted
tried getting into my online account today without success, had to request new a password and then logged in ok, gone to go in tonight and won't let me in. The secret is once you have logged in don't log out or you won't be able get back in without requesting a new password extremely frustrating.

 

That is sh/t.

The9

The9

Posted
Posted
We both did that, Griffo managed to log in to change it and then it locks him out again, I haven't even managed to get the replacement password to work, FFS.

 

I have now, actually in my account, hooray.

The9

The9

Posted
Posted

Didn't we always have this password reset problem with the old system too ? I remember logging in using "SAINTS" as a reset password loads.

dune

dune

Posted
Posted

So let's get this straight, everytime you want to log in you have to request a new password is sent to your email address?

LGTL

LGTL

Posted
Posted
So let's get this straight, everytime you want to log in you have to request a new password is sent to your email address?

 

At the moment, yes.

Griffo

Griffo

Posted
Posted
So let's get this straight, everytime you want to log in you have to request a new password is sent to your email address?

 

Ha, basically yes. I'll give them a call tomorrow about why the passwords aren't working and why you can't link accounts too.

RonManager

RonManager

Posted
Posted
tried getting into my online account today without success, had to request new a password and then logged in ok, gone to go in tonight and won't let me in. The secret is once you have logged in don't log out or you won't be able get back in without requesting a new password extremely frustrating.

 

Agreed. I've just had to reset my password twice and finally got in. Looks like the computer's staying on all night!

 

Brewery, ****up,organise,couldn't,a,in,a

dune

dune

Posted
Posted

On the old system it showed my entire supporting history (well those games i booked using my customer number) but now there's nothing there. Is this the same for everyone?

The Kraken

The Kraken

Posted
  • Author
Posted
On the old system it showed my entire supporting history (well those games i booked using my customer number) but now there's nothing there. Is this the same for everyone?

Yep. It shows the Wolves friendly tickets I bought today but nothing at all from before that. Loyalty scheme starts from zero so makes a little bit of sense to start afresh.

Griffo

Griffo

Posted
Posted

I've just spoken to a mate who called the ticket office earlier. Once the TO have sent you a new password, you can't change it for 24 hours. Only what I've heard anyway.

S-Clarke

S-Clarke

Posted
Posted
It won't even let me login with a "reset" password now. Joke system.

 

I'm having exactly the same problem. Wouldn't log me in y/day with my normal password (Which I had firefox store) - thought that was odd. So i reset it, the one in the email doesn't work either.

 

Not a great experience from this so far. Bloody thing.

S-Clarke

S-Clarke

Posted
Posted
I've just spoken to a mate who called the ticket office earlier. Once the TO have sent you a new password, you can't change it for 24 hours. Only what I've heard anyway.

 

That's worrying if they say that, when the system it's self says ''A new password has been sent to your email address. Please change your password immediately once you've logged in".

The9

The9

Posted
Posted

The other stupid thing, is that article mentions Customer ID at the start, then "Client ID" later on. My ST has 2 numbers on it, "Customer ID" (which IS the old ST/customer number) and "Membership No." which doesn't correspond to anything they've mentioned.

 

To ensure that you successfully receive the loyalty points you deserve, it is essential that you quote your unique customer ID when buying tickets either online, via the Ticket Hotline (home game sales only) or in person at the Ticket Office. Without this information we will be unable to allocate loyalty points to their account.

 

If you don't have an account and unique customer ID yet, the easiest way is to register online

 

If booking online, when logged into your account, simply click the 'Friends & Family' link on the tickets page. You will then be given the option to add all account holders with the same house address as yours or be offered the choice to add specific friends by inputting their date of birth and Client ID.

 

If buying tickets from the Ticket Office, you will need to provide the Client ID number for anyone you planned to buy for. You will then be asked a couple of additional security questions to validate the sale. This will help us confirm they are a Season Ticket Holder and that they qualify to book during the priority booking period for this match

 

I assume Customer ID and Client ID are the same thing, but seriously... :facepalm:

The9

The9

Posted
Posted
I'm having exactly the same problem. Wouldn't log me in y/day with my normal password (Which I had firefox store) - thought that was odd. So i reset it, the one in the email doesn't work either.

 

Not a great experience from this so far. Bloody thing.

 

I did it twice, the second password worked, then just don't log out.

Michelle

Michelle

Posted
Posted

What a bunch of c u n t s, quite frankly.

 

Feck knows what's gonna happen when I roll up to buy seven tickets for Man City tomorrow, which include an ambulant and enabler pair, and one for someone who has had their own customer number, but has taken on someone else's season ticket, and been told to now use the customer number associated to the season ticket, rather than their own.

 

Hope they realise I've got a wedding to go to at 2pm tomorrow!

rshephard3

rshephard3

Posted
Posted

A while ago I managed to login, view season ticket loyalty points, view upcoming tickets etc and it was decent. Go on today to actually try to buy City tickets and the same login details wont work. People don't always have time to go to the TO. I'm offering to pay £51 to watch Saints when it's on tv and the club STILL, in 2012, can't get a login system that's any better than when the damn internet began. The fans truly are the only ones who wear the shirt. It's frustrating and does not encourage me that all this talk of European football and new stadiums is not a load of dog poo. All IMHO of course. Rant over, off to work.

Dr Octopus

Dr Octopus

Posted
Posted
Nothing on the ticket area to link accounts still...

 

I added someone just now, click on my account then you can add friends and family. Not sure if this is how you have to do it but can't check if you can buy tickets linked to them yet as some que page has appeared.

The9

The9

Posted
Posted

Pretty sure the tickets go on sale at 9am anyway, so...

 

The solution though, is to request new password and not change it until after you've bought the tickets.

WHITEE1987

WHITEE1987

Posted
Posted

Well my password didnt work either. Did the renew and changed it back. Stayed logged in. I am also now stuck on the queue page. Went to the ground but the queue there was massive.

LGTL

LGTL

Posted
Posted

I'm stunned, that was so easy! They have obviously fixed the bugs, I logged in no problem, added all my friends and got the tickets against our numbers, all within 30 seconds. Well done SFC.

The9

The9

Posted
Posted

I was 147, got onto the website within 10 mins but login doesn't work again. Not a problem as mates are at the front of the queue at the TO.

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