Lovely Santander Bank!! Arggghhh!

[um pahars]

Probably didn't realise how bad they were until I thought about moving house.

 

Firstly the original application never got sent out and cost us a couple of weeks in the moving process. Kept phoning them to tell them I've not received it and they eventually conceded it was not sent out. Received it two weeks late.

 

Then this morning it just gets better.

 

Had to sign for a package this morning and upon opening it the covering letter informed me enclosed were all my confidential documents I had sent off to support my application.

 

HOWEVER, all of the documents (salary details, tax returns, tax forms, director contracts, NI stuff etc) are not mine, but some poor bloke from Chandler's Ford!!!!!!

 

Then sent ages on the phone this morning trying to let them know but kept getting passed from pillar to post and gave up!!!!!

 

Off to cricket in a minute where some poor bowler is going to get some stick (or I'll be out for a duck swinging wildly!!!!!).

[Gambol2K9]

Shocking but unfortunately i'm not surprised. I've heard stories similar to this relating to nearly all the banks.

 

That's a massive breach of the Data Protection Act and if Santander refuse to deal with it, take your complaint higher up.

[trousers]

Shocking but unfortunately i'm not surprised. I've heard stories similar to this relating to nearly all the banks.

 

That's a massive breach of the Data Protection Act and if Santander refuse to deal with it, take your complaint higher up.

 

^ This

 

I also suspect the national press would be also interested in your story, especially given recent banking c o c k u p s

[Foxstone]

Probably didn't realise how bad they were until I thought about moving house.

 

Firstly the original application never got sent out and cost us a couple of weeks in the moving process. Kept phoning them to tell them I've not received it and they eventually conceded it was not sent out. Received it two weeks late.

 

Then this morning it just gets better.

 

Had to sign for a package this morning and upon opening it the covering letter informed me enclosed were all my confidential documents I had sent off to support my application.

 

HOWEVER, all of the documents (salary details, tax returns, tax forms, director contracts, NI stuff etc) are not mine, but some poor bloke from Chandler's Ford!!!!!!

 

Then sent ages on the phone this morning trying to let them know but kept getting passed from pillar to post and gave up!!!!!

 

Off to cricket in a minute where some poor bowler is going to get some stick (or I'll be out for a duck swinging wildly!!!!!).

 

The FSA and The FOS will be most interested in addition to the Data Protection Controller...

 

Problem with Financial Services in general nowadays is that everything is done on the cheap and that includes training and process. Long gone are the days of solid experienced "Company People" who mentor others and know what they are doing.