RonManager Posted 15 July, 2012 Share Posted 15 July, 2012 (edited) ..but seriously, I ordered mine on 26th June and it came yesterday. I rang the TO when I became concerned and they said I needed to speak to customer services. 08456889288, then 9 to speak to someone. I emailed them in the end tickets@saintsfc.co.uk and got a prompt reply explaining the way they were being batched and sent out. Edited 15 July, 2012 by RonManager Link to comment Share on other sites More sharing options...
DJ_TOAST Posted 17 July, 2012 Share Posted 17 July, 2012 my friend has decided to buy a new ST and is trying to do it online. She's a bit stupid with computer stuff and having a bit of trouble. Can you chose the installment plan payment option online ? or to do that do you need to get the ST from the ticket office. Link to comment Share on other sites More sharing options...
JustinR Posted 17 July, 2012 Share Posted 17 July, 2012 my friend has decided to buy a new ST and is trying to do it online. She's a bit stupid with computer stuff and having a bit of trouble. Can you chose the installment plan payment option online ? or to do that do you need to get the ST from the ticket office. "My friend" eh? Link to comment Share on other sites More sharing options...
terrasaint Posted 17 July, 2012 Author Share Posted 17 July, 2012 ..but seriously, I ordered mine on 26th June and it came yesterday. I rang the TO when I became concerned and they said I needed to speak to customer services. 08456889288, then 9 to speak to someone. I emailed them in the end tickets@saintsfc.co.uk and got a prompt reply explaining the way they were being batched and sent out. Ordered mine 2nd July but not yet arrived. phoned the 0845 number and eventually got through after being chucked out numerous times. they said tickets ordered early july will be printed and sent out end of this week or start of next week. Had probs with royal mail sending too many out at the same time. Link to comment Share on other sites More sharing options...
BlakeySFC Posted 17 July, 2012 Share Posted 17 July, 2012 Ordered mine 2nd July but not yet arrived. phoned the 0845 number and eventually got through after being chucked out numerous times. they said tickets ordered early july will be printed and sent out end of this week or start of next week. Had probs with royal mail sending too many out at the same time. Is this New ST's I presume and not renewals? Link to comment Share on other sites More sharing options...
JRM Posted 17 July, 2012 Share Posted 17 July, 2012 Any update on numbers sold? Link to comment Share on other sites More sharing options...
terrasaint Posted 17 July, 2012 Author Share Posted 17 July, 2012 Is this New ST's I presume and not renewals? Yes Link to comment Share on other sites More sharing options...
for_heaven's_Saint Posted 18 July, 2012 Share Posted 18 July, 2012 Just spoken to someone at the ticket office again, with regards to 2 new season tickets and not having received any forms or contact. Was again told that there has been a problem between the club and the banks, apparently the direct debit details of customers have not transferred properly. The lady said that there would be a letter sent out 'within the next couple of days (was told the same on Saturday) and that the season tickets are secured. She also mentioned that there would not be any months were people had to pay 2 installments and that if this was the case the installments would just be paid back over more months. Seems there has been a bit of a cock up anyway. Link to comment Share on other sites More sharing options...
saint_coxy Posted 18 July, 2012 Share Posted 18 July, 2012 I was due to have my first installment taken on the 15th, which hasn't come out yet and no direct debit set up either. My ST is a renewal so had plenty of time to set it up! Link to comment Share on other sites More sharing options...
tartan_saint Posted 18 July, 2012 Share Posted 18 July, 2012 I tried to get one yesterday as that's where my mates who renewed, moved their seats to. When I called I was told that there were no seats available in Block 3 as they have been reserved by the club, for players and staff. I then booked my ticket in block 2 on my todd and my mate has since somehow got a seat in Block 3 for his missus. f*cking furious! After 3 emails and a few phonecalls, I finally managed to get my ST moved to Block 3, albeit, the row behind my mates. Went and picked it up today and they even took me up to my seat to see if I was happy with the view. A bit of a balls up at first but actually quite good customer service in the end.... whowouldathought!? Link to comment Share on other sites More sharing options...
for_heaven's_Saint Posted 18 July, 2012 Share Posted 18 July, 2012 I was due to have my first installment taken on the 15th, which hasn't come out yet and no direct debit set up either. My ST is a renewal so had plenty of time to set it up! Probably means that the payments will start next month and go on for another month after the original planned last date. Link to comment Share on other sites More sharing options...
BlakeySFC Posted 18 July, 2012 Share Posted 18 July, 2012 Probably means that the payments will start next month and go on for another month after the original planned last date. Would've thought that's the most sensible solution to the problem. Link to comment Share on other sites More sharing options...
melmacian_saint Posted 18 July, 2012 Share Posted 18 July, 2012 So are all the new season tickets meant to have been posted to us then? Link to comment Share on other sites More sharing options...
terrasaint Posted 18 July, 2012 Author Share Posted 18 July, 2012 So are all the new season tickets meant to have been posted to us then? If you read my earlier comments you would know that the answer is no. Was told that new buyers tickets will be printed and sent out end of this week or beginning of next week. Still waiting for mine and my Daughter's orded 2nd July. Link to comment Share on other sites More sharing options...
sandwichsaint Posted 18 July, 2012 Share Posted 18 July, 2012 First time buyer me (bloody plastic JCLs!), I ordered three on Monday, got the order all sorted and the guy said they will be ready for collection in a couple of days. I pointed out (nicely!) that I live 150 miles away and I wouldn't be dropping past SMS any time soon, any chance they could put them in the post? No worries he said, they arrived this morning! It's fashionable to knock the TO (I've done it!) but fair play when they get it right - excellent guy I spoke to and excellent customer service to get it sorted in two days ... I'll have to try and watch the dvd when I get a minute, a v. professional package they have put together. Link to comment Share on other sites More sharing options...
for_heaven's_Saint Posted 18 July, 2012 Share Posted 18 July, 2012 First time buyer me (bloody plastic JCLs!), I ordered three on Monday, got the order all sorted and the guy said they will be ready for collection in a couple of days. I pointed out (nicely!) that I live 150 miles away and I wouldn't be dropping past SMS any time soon, any chance they could put them in the post? No worries he said, they arrived this morning! It's fashionable to knock the TO (I've done it!) but fair play when they get it right - excellent guy I spoke to and excellent customer service to get it sorted in two days ... I'll have to try and watch the dvd when I get a minute, a v. professional package they have put together. Out of interest, did you opt to pay by instalments? Link to comment Share on other sites More sharing options...
dubai_phil Posted 18 July, 2012 Share Posted 18 July, 2012 I got mine today. Woo hoo go me & disintegration 1987 or whatever Link to comment Share on other sites More sharing options...
sandwichsaint Posted 18 July, 2012 Share Posted 18 July, 2012 Out of interest' date=' did you opt to pay by instalments?[/quote'] No, paid up-front on a card. Link to comment Share on other sites More sharing options...
for_heaven's_Saint Posted 18 July, 2012 Share Posted 18 July, 2012 No, paid up-front on a card. Cool, cheers. Looks like it's just a problem with the direct debits on instalments then. Link to comment Share on other sites More sharing options...
Graffito Posted 18 July, 2012 Share Posted 18 July, 2012 Cool' date=' cheers. Looks like it's just a problem with the direct debits on instalments then.[/quote'] Maybe not. I paid up front two weeks ago and I've yet to receive the ST. Link to comment Share on other sites More sharing options...
trousers Posted 20 July, 2012 Share Posted 20 July, 2012 http://mobile.saintsfc.co.uk/runtime/southampton/article?articleId=2854370 Remember, there is unlikely to be any half Season Ticket or other Season Ticket offers open after 31st July Link to comment Share on other sites More sharing options...
BlakeySFC Posted 20 July, 2012 Share Posted 20 July, 2012 Got my Direct Debit forms through the post today, FREEPOST envelope to send back to the club which is a nice touch Link to comment Share on other sites More sharing options...
rick1976.4.38 Posted 21 July, 2012 Share Posted 21 July, 2012 Got my Direct Debit forms through the post today, FREEPOST envelope to send back to the club which is a nice touch same here Link to comment Share on other sites More sharing options...
Leicestersaint Posted 21 July, 2012 Share Posted 21 July, 2012 Any news on numbers sold? Link to comment Share on other sites More sharing options...
BlakeySFC Posted 27 July, 2012 Share Posted 27 July, 2012 Got my season ticket through the post today Link to comment Share on other sites More sharing options...
Joe Kirkup Posted 30 July, 2012 Share Posted 30 July, 2012 Looking through the site there are 5164 available plus 643 in family. Getting a ticket if you are non s/t is going to be tough. Link to comment Share on other sites More sharing options...
Mattio Posted 30 July, 2012 Share Posted 30 July, 2012 Annoyingly I find out tomorrow night if I can get a season ticket (due to work commitments) so I might be very annoyed that I didn't get one... Link to comment Share on other sites More sharing options...
The Kraken Posted 30 July, 2012 Share Posted 30 July, 2012 Looking through the site there are 5164 available plus 643 in family. Getting a ticket if you are non s/t is going to be tough. Not really all that different to our previous Premier League years. 23,000 STs, 3,200 away fans, plus whatever in the corporate area only ever left around 4,000 - 5,000 tickets for the top games. Link to comment Share on other sites More sharing options...
rick1976.4.38 Posted 30 July, 2012 Share Posted 30 July, 2012 still waiting for mine,hope it comes soon Link to comment Share on other sites More sharing options...
Matthew Le God Posted 30 July, 2012 Share Posted 30 July, 2012 Annoyingly I find out tomorrow night if I can get a season ticket (due to work commitments) so I might be very annoyed that I didn't get one... Season ticket deadline closes at 5pm tomorrow so don't leave it too late. Link to comment Share on other sites More sharing options...
Pugwash Posted 30 July, 2012 Share Posted 30 July, 2012 Maybe not. I paid up front two weeks ago and I've yet to receive the ST. Same here. Link to comment Share on other sites More sharing options...
Matthew Le God Posted 30 July, 2012 Share Posted 30 July, 2012 Phone them and ask. Link to comment Share on other sites More sharing options...
RonManager Posted 30 July, 2012 Share Posted 30 July, 2012 Maybe not. I paid up front two weeks ago and I've yet to receive the ST. still waiting for mine,hope it comes soon Same here. See my post at the top of the page #201 Link to comment Share on other sites More sharing options...
terrasaint Posted 31 July, 2012 Author Share Posted 31 July, 2012 Same here. Ordered and paid for mine 2nd July, only arrived middle of last week. Phone the ticket office, they will tell you which batch yours is in. Link to comment Share on other sites More sharing options...
Saint Garrett Posted 31 July, 2012 Share Posted 31 July, 2012 Bought mine about 3 weeks ago....emailed them at the weekend and just got the response that it's currently in the post. As long as it's here by the start of the season I'm not bothered. Link to comment Share on other sites More sharing options...
JRM Posted 31 July, 2012 Share Posted 31 July, 2012 can anyone see how many we have sold now? i tried to login but password doesn't seem to work anymore? Link to comment Share on other sites More sharing options...
LGTL Posted 31 July, 2012 Share Posted 31 July, 2012 I've a feeling this new online ticketing system is going to be worse than before. Password isn't working and can't work out how to link my mates ST numbers, is it possible? Link to comment Share on other sites More sharing options...
The9 Posted 31 July, 2012 Share Posted 31 July, 2012 can anyone see how many we have sold now? i tried to login but password doesn't seem to work anymore? I think that's the same for anyone who's already bought an ST, probably a temp measure to stop everyone checking on the numbers ! You can still buy individual match tickets with login though. Link to comment Share on other sites More sharing options...
The9 Posted 31 July, 2012 Share Posted 31 July, 2012 I've a feeling this new online ticketing system is going to be worse than before. Password isn't working and can't work out how to link my mates ST numbers, is it possible? It was certainly possible when we bought ours a month or so ago - in fact at one point you could slap any old info in for their DoB and it would add them to your account as linked, thereby telling you what their DoB actually was, so technically speaking you could have then logged in as them (DoB was the default password) and done whatever you liked on their account ! Link to comment Share on other sites More sharing options...
LGTL Posted 31 July, 2012 Share Posted 31 July, 2012 It was certainly possible when we bought ours a month or so ago - in fact at one point you could slap any old info in for their DoB and it would add them to your account as linked, thereby telling you what their DoB actually was, so technically speaking you could have then logged in as them (DoB was the default password) and done whatever you liked on their account ! Yeah that's what I thought, I remember seeing a link to it when I got mine ages ago but we decided to sort it out nearer the time. Hopefully they will put the link back up at some point before City tickets go on sale, I won't be holding my breath though! Link to comment Share on other sites More sharing options...
Saint Garrett Posted 31 July, 2012 Share Posted 31 July, 2012 It's not yet been the 'innovative' system which they stated. Been pretty poor so far, lets hope the issues get ironed out after ST sales stop. Link to comment Share on other sites More sharing options...
terrasaint Posted 31 July, 2012 Author Share Posted 31 July, 2012 I've a feeling this new online ticketing system is going to be worse than before. Password isn't working and can't work out how to link my mates ST numbers, is it possible? Had the same problem. phoned the 0845 6889288 number eventually got through and they re set the same password. Seems ok now. Link to comment Share on other sites More sharing options...
simo Posted 31 July, 2012 Share Posted 31 July, 2012 Believe it or not i phoned up yesterday to order mine and the boys and they arrived tiday! :-o Link to comment Share on other sites More sharing options...
DJ_TOAST Posted 31 July, 2012 Share Posted 31 July, 2012 Had the same problem whereby everytime I try to login my password doesn't work and then I reset it and it works. Then few days later it stops working again. Anyway can someone please confirm how many sold and whether we are the best supported club in the uk ? Link to comment Share on other sites More sharing options...
ottery st mary Posted 31 July, 2012 Share Posted 31 July, 2012 Phoned through at lunchtime..no problems....My daughter and myself in the Kingsland..... coys Link to comment Share on other sites More sharing options...
Saint_Jonny Posted 31 July, 2012 Share Posted 31 July, 2012 Bought mine on Friday from the ticket office and they gave it to me there and then. Can't login on the ticket site anymore though, dunno what that's all about! Link to comment Share on other sites More sharing options...
Griffo Posted 1 August, 2012 Share Posted 1 August, 2012 Can't login for some reason.. Customer number is right and I'm sure password was your birthday? (DD/MM/YYYY)? Or was I imagining that? Want to make sure I can log in tonight because I don't want to f*ck about in the morning when City tickets are on sale. Then when I press for my password to be reset, they tell me they've sent an email with my new password. What a surprise, no email half an hour later. F*cking ticket office. Link to comment Share on other sites More sharing options...
The9 Posted 1 August, 2012 Share Posted 1 August, 2012 Can't login for some reason.. Customer number is right and I'm sure password was your birthday? (DD/MM/YYYY)? Or was I imagining that? Want to make sure I can log in tonight because I don't want to f*ck about in the morning when City tickets are on sale. Then when I press for my password to be reset, they tell me they've sent an email with my new password. What a surprise, no email half an hour later. F*cking ticket office. A few people have said they can't log in any more, neither me nor the missus can. Password was birthday originally, but I'd changed mine and I can't get in with either. But I don't think you have to log in to get to the match by match tickets until afterwards, it was just the ST bit. Link to comment Share on other sites More sharing options...
Griffo Posted 1 August, 2012 Share Posted 1 August, 2012 A few people have said they can't log in any more, neither me nor the missus can. Password was birthday originally, but I'd changed mine and I can't get in with either. But I don't think you have to log in to get to the match by match tickets until afterwards, it was just the ST bit. So we won't have to log in to buy City tickets tomorrow? Or have I read that wrong? If we can't sign in tomorrow then no one can buy City tickets! Link to comment Share on other sites More sharing options...
oldsarum Posted 1 August, 2012 Share Posted 1 August, 2012 A few people have said they can't log in any more, neither me nor the missus can. Password was birthday originally, but I'd changed mine and I can't get in with either. But I don't think you have to log in to get to the match by match tickets until afterwards, it was just the ST bit. i had to change my recently form the originaL of date of birth, just ask them to send you a new password and it comes through in seconds to your email address. My new password works fine for me now and I can enter system no problem Link to comment Share on other sites More sharing options...
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