JustinR Posted 2 July, 2012 Posted 2 July, 2012 website is up... renew only though, ffs! And it doesnt even recognise my customer number now :\
Griffo Posted 2 July, 2012 Posted 2 July, 2012 F*cking shambles as usual. Didn't expect anything less though.
Saint Thomas Posted 2 July, 2012 Posted 2 July, 2012 I managed on attempt 100+ to get the music to play - for around 15 mins before it said all staff were busy so try again later ... and cut me off. And the website has lost friends and family as well as only giving you the opportunity to renew a non-existent season ticket. Has anyone found the option to purchase 2 new season tickets on the website? It's well hidden!
tartan_saint Posted 2 July, 2012 Posted 2 July, 2012 who would have thought it would be so hard to give someone £600
JRM Posted 2 July, 2012 Posted 2 July, 2012 F*cking shambles as usual. Didn't expect anything less though. that is kind of the point mate, we knew it would happen so that makes it worse really, i said earlier, bet it won't be a smooth process and something will go wrong, they are known for their cock ups!
The Kraken Posted 2 July, 2012 Posted 2 July, 2012 Well this was in no way an entirely unpredictable outcome. :lol:
Griffo Posted 2 July, 2012 Posted 2 July, 2012 that is kind of the point mate, we knew it would happen so that makes it worse really, i said earlier, bet it won't be a smooth process and something will go wrong, they are known for their cock ups! You'd have thought with all the new changes to the kit, stadium, season ticket cards, club shop etc they'd be able to sort out a decent ticket system. Especially seeing as it's us handing over large chunks of money to them..
BlakeySFC Posted 2 July, 2012 Posted 2 July, 2012 Just got in on the website, but there's no link to buy new, only renew
The Kraken Posted 2 July, 2012 Posted 2 July, 2012 I look forward to the SFC white knights riding forward and scolding everyone for being so mean about the ticket office and their consistent ability to get things wrong.
JRM Posted 2 July, 2012 Posted 2 July, 2012 doesnt have a queue system, I ve tried both lines so what am I doing wrong then? it's not working mate. another thing i notice is the recorded message for normal ticket purchases it says £1.50 per ticket booking fee online, and £2.50 PER TICKET booking fee on the phone, what an absolute joke rip off for the shlt service they provide. guess only when people refuse to pay it will things change.
James Posted 2 July, 2012 Posted 2 July, 2012 Finally got through and sorted it on the 01271 number. Keep trying folks.
Matthew Le God Posted 2 July, 2012 Posted 2 July, 2012 I look forward to the SFC white knights riding forward and scolding everyone for being so mean about the ticket office and their consistent ability to get things wrong. If you are thinking I'm going to do that then you are wrong. It is an absolute shambles!
Griffo Posted 2 July, 2012 Posted 2 July, 2012 When are they going to sort out an option to buy online?
PhilippineSaint Posted 2 July, 2012 Posted 2 July, 2012 It has taken a lot of peoples minds of the shirts though
BlakeySFC Posted 2 July, 2012 Posted 2 July, 2012 Absolutely shocking from Saints. Managed to get through 5 minutes ago though, Block 9 Itchen!
tartan_saint Posted 2 July, 2012 Posted 2 July, 2012 managed to get through n the 01271 number. tried to get somewhere in block 3 with my mates but its apparently reserved by the club now. block 2 row S, FFS.
JRM Posted 2 July, 2012 Posted 2 July, 2012 take it no one had any luck online yet? the official twitter said site "very busy" but missing the point that no option to buy new season tickets when get through on there anyway
Saint_Pedro Posted 2 July, 2012 Posted 2 July, 2012 The web site is getting worse - the "Account" menu has disappeared now.....
BadgerBadger Posted 2 July, 2012 Posted 2 July, 2012 All tickets and moves sorted and they even waived the parking charges at St Marys due to the extended wait while the system was down, least they could do as some people were ready to mutiny.
musesaint Posted 2 July, 2012 Posted 2 July, 2012 A couple of friends trying to buy new tickets online for the first time are ranting at the shambles I have apologised to them unreservedly for the fact that modern technology is unable to cope with the ludicrously high demand from half the planet to watch The Premier League's best club for the coming season
st.milky Posted 2 July, 2012 Posted 2 July, 2012 Agree with the posters that have recommended the 01271 335708 number. You will constantly get an engaged tone but just retry and retry and eventually you will get through
S-Clarke Posted 2 July, 2012 Posted 2 July, 2012 Well, this hasn't gone very well has it. Expected the new ticketing system to eliminate all past issue, in fact this actually seems worse.
S-Clarke Posted 2 July, 2012 Posted 2 July, 2012 take it no one had any luck online yet? the official twitter said site "very busy" but missing the point that no option to buy new season tickets when get through on there anyway All the options to login, manage your account etc, aren't there. Therefore it's a pretty splash page which you cannot do anything with.
JRM Posted 2 July, 2012 Posted 2 July, 2012 just got through on the 01271 number, what a f8cking joke this club is, they insisted the £2.50 phone booking fee would be applied, i pointed out there was NO option of going to the stadium, the site HAS NOT WORKED ALL DAY, so that is a unavoidable charge , no offer to waive it, just if you don't like it don't buy now and wait for the site to be fixed!!!!!!! bunch of c*nts.
Saint_DB Posted 2 July, 2012 Posted 2 July, 2012 No success for me on the phone (any number), but managed to get online and add a seat to basket next to my mate (result), only to get to checkout and no instalment option available! Argh! Back to the hold music for me!
The Kraken Posted 2 July, 2012 Posted 2 July, 2012 Over on TUI a couple of people are claiming to have finally completed the transaction online for a new season ticket and have only been charged the renewal price....
Saint_DB Posted 2 July, 2012 Posted 2 July, 2012 Yeah when I was going through the website it seemed to be only charging the renewal price for me as well, shame I couldn't capitalise! Having a right mare here, finally get through to card payment on the phone and it's declined. I then find out my bank's fraud department have blocked my card for 'suspicious activity'. Back to square one, on hold for the ticket hotline...
The Kraken Posted 2 July, 2012 Posted 2 July, 2012 This is, once again, rather a slur against our stated ambition of offering “The best in class both on and off the field of play.”
Matthew Le God Posted 2 July, 2012 Posted 2 July, 2012 When I did my renewal I got a confirmation email. My dad ordered new tickets an hour ago online and didn't get an email, the order appears in his account history. Has anyone that got tickets today received an email confirmation?
dune Posted 2 July, 2012 Posted 2 July, 2012 Over on TUI a couple of people are claiming to have finally completed the transaction online for a new season ticket and have only been charged the renewal price.... Nice one.
Matthew Le God Posted 2 July, 2012 Posted 2 July, 2012 Got mine, through the site, just needs patience. Did you get a confirmation email?
BlakeySFC Posted 2 July, 2012 Posted 2 July, 2012 Did you get a confirmation email? Got mine on the phone earlier, and haven't got a confirmation email yet. I have a confirmation number though.
Griffo Posted 2 July, 2012 Posted 2 July, 2012 When I get on to the ticket page and click to buy the season ticket, I get some sort of error page. Says this at the top - [Notice] Undefined property: stdClass::$AvailableProduct F*ck knows what's going on. Shouldn't be such a painful procedure really..
Junction 9 Posted 2 July, 2012 Posted 2 July, 2012 Is there going to be any sort of membership scheme?
dune Posted 2 July, 2012 Posted 2 July, 2012 Is there going to be any sort of membership scheme? Hopefully not.
Toadhall Saint Posted 2 July, 2012 Posted 2 July, 2012 Is there going to be any sort of membership scheme? Feck me! Membership scheme!? Doesn't sound as if they can get Season tickets right lets not confuse things anymore! LOL
Griffo Posted 2 July, 2012 Posted 2 July, 2012 When I get on to the ticket page and click to buy the season ticket, I get some sort of error page. Says this at the top - [Notice] Undefined property: stdClass::$AvailableProduct F*ck knows what's going on. Shouldn't be such a painful procedure really.. No one else has this problem then?
dune Posted 2 July, 2012 Posted 2 July, 2012 I've long maintained that our ticket office now isn't a patch on the finely tuned operation under Lowe. For all his faults he always got it right when it came to selling tickets. Todays operation is quite frankly a shambles and you have to pay to use it!
Katalinic Posted 2 July, 2012 Posted 2 July, 2012 I've long maintained that our ticket office now isn't a patch on the finely tuned operation under Lowe. For all his faults he always got it right when it came to selling tickets. Todays operation is quite frankly a shambles. It has been markedly worse since David Luker departed. The new online system is no improvement on the last one i.e. it doesn't work properly either.
for_heaven's_Saint Posted 2 July, 2012 Posted 2 July, 2012 Can you not get instalment plan online?!?!
dune Posted 2 July, 2012 Posted 2 July, 2012 It has been markedly worse since David Luker departed. The new online system is no improvement on the last one i.e. it doesn't work properly either. Who runs the show now?
Matthew Le God Posted 2 July, 2012 Posted 2 July, 2012 I've long maintained that our ticket office now isn't a patch on the finely tuned operation under Lowe. For all his faults he always got it right when it came to selling tickets. Todays operation is quite frankly a shambles and you have to pay to use it! I think you are right, it is currently a huge mess and is losing the club money and customer confidence.
Griffo Posted 2 July, 2012 Posted 2 July, 2012 Logged on to the system using someone else's login, and it says block 3 is sold out? That can't be right.. If it is then it's a f*cking joke because I've spent the whole day trying to call and login on the site.
trousers Posted 2 July, 2012 Posted 2 July, 2012 @officialsaints: If you have had difficulties getting through to purchase season tickets today please keep trying, ticket website up and running. #saintsfc
trousers Posted 2 July, 2012 Posted 2 July, 2012 @officialsaints: Demand for new season tickets has been extremely high. Please be patient, keep trying and you will get your ticket. #saintsfc
Berudenot2 Posted 2 July, 2012 Posted 2 July, 2012 Just booked on line but didn't get email confirmation nor confirmation booking number/reference just a word " Success" Also found the graphical seating plan completely confusing and cannot figure out if Row LL is mid height on the terrace or in the gods.
Swindon Saint Posted 2 July, 2012 Posted 2 July, 2012 Just got 3 seats in Block 10, Row U in the Itchen...it looks like a LOT have been sold today, based on the availability charts in the system. No confirmation email yet, but all 3 purchases are showing in my Transaction History What will be amusing to see is how it allocates the tickets to the 3 linked records I set up earlier in the week - as it didn't ask me to do that when I bought the tickets. Who knows, I may "personally" end up with 3 seats from August... A colossal faff all round really, but at least it's done now
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