New ticketing system - Validate your details

[Thedelldays]

http://www.saintsfc.co.uk/page/NewsDetail/0,,10280~2749905,00.html

[stevegrant]

"Your details have not been recognised"

 

Brilliant

[saintalan]

Just did mine, got to Final Step & just leaves me with a Saints huddle wall paper, countdown clock and a heading Privacy Policy with no text, just sitting there.

 

So have I finished?

[Thedelldays]

Just did mine, got to Final Step & just leaves me with a Saints huddle wall paper, countdown clock and a heading Privacy Policy with no text, just sitting there.

 

So have I finished?

guess so...that is what I got.

[Matthew Le God]

Just did mine, got to Final Step & just leaves me with a Saints huddle wall paper, countdown clock and a heading Privacy Policy with no text, just sitting there.

 

So have I finished?

 

Same happened to me. No idea what is meant to happen, I'd guess it is now validated but would have been nice to receive such a message to confirm it.

[Saint_clark]

Worked for me...although the final step didn't load at first. Just click back and try again, and it takes you to a few boxes to tick.

[Thedelldays]

Worked for me...although the final step didn't load at first. Just click back and try again, and it takes you to a few boxes to tick.

 

yeah. just done it again and got the tick boxes...

[Saint Garrett]

Good start

[Saintsfanuk]

Didn't work for me first time, so started it again.

 

The problem is with the phone numbers, if you go over the limit they set then you get a blank final step. It misses off the final digit. So I just took off the first 0 of them both and then it let me see the proper final step page.

[Mattio]

"Your details have not been recognised"

 

Brilliant

It did that for me, but if you used to be registered under another address try that post code.

[Thedelldays]

got an email confirming my details have been verified

[Colinjb]

No idea what my customer number is.

 

Therefore; I'm out.

[stevegrant]

It did that for me, but if you used to be registered under another address try that post code.

Tried all of the addresses I've lived at in the last decade, still nothing

[NorthamSaint]

"Your details have not been recognised"

 

Brilliant

 

I had that, I recently changed my address online, so I tried my old address and it worked using my old post code. It then offered the chance to correct my address. They must of used an old data base when they started setting this new thing up, I guess.

 

Sorry Steve someone replied while I was replying to you.

[Hatch]

details not been recognised.

 

 

Adkins OUT!

 

EDIT : Done it now, I Think

 

ended up with a picture of a road going nowhere. Prophetic or what!

Edited 26 April, 2012 by Hatch

[red&white56]

Just registered and got a confirmatory e-mail as well.

[Matthew Le God]

Tried all of the addresses I've lived at in the last decade, still nothing

 

Not an ideal start to their new system, but it does say...

 

"Should you experience problems with the system, please send an email with your full name, address, contact telephone number and date of birth to tickets@saintsfc.co.uk."

[Midfield_General]

Just did mine, got to Final Step & just leaves me with a Saints huddle wall paper, countdown clock and a heading Privacy Policy with no text, just sitting there.

 

So have I finished?

 

Yep. Same for me. So, so poor to launch something that hasn't been properly tested. Absolute amateurs.

[Orange]

Are all the games you've done this season being transferred on to this new loyalty points scheme then?

F*cking hope not, 'cos of friends booking etc.

[JonnyLove]

Only seems to work with IE. Not Mozilla or Chrome.

[kpturner]

Just did mine, got to Final Step & just leaves me with a Saints huddle wall paper, countdown clock and a heading Privacy Policy with no text, just sitting there.

 

So have I finished?

Me also - I think that is it. Some sort of confirmation would be nice but there you go.

[Saint_Jonny]

Dodgy site but got there in the end!

[oldsarum]

Didn't work for me first time, so started it again.

 

The problem is with the phone numbers, if you go over the limit they set then you get a blank final step. It misses off the final digit. So I just took off the first 0 of them both and then it let me see the proper final step page.

 

I had to do that too and then it worked Ok, think they need to explain this on instructions as otherwise loads of people will think they've completed Ok when in fact they haven't

[Saint Garrett]

Countdown til first game next season....is the prem and champ games the same day?

[kpturner]

Me also - I think that is it. Some sort of confirmation would be nice but there you go.

Aha - as mentioned by JonnyLove, if you use a w@nk browser like IE (rather than a decent one like Chrome or FF) it DOES work and you do get an email also. Usually it is the other way around - you get your application working fine and then as a final test you try it on IE and it doesn't work. Then you spend another hour or two working around the foibles of IE

[Pilchards]

I've won a car for being the 1000th customer, not bad hey?

[Minty]

I tried the phone number thing, and it worked for me. So if you're getting the blank last page, retry it, remove leading zeros from telephone numbers and retry. You should then get the marketing options and T+C tick boxes at the end.

 

Not ideal.

[Nexstar]

Countdown til first game next season....is the prem and champ games the same day?

 

Yeah both on the weekend of August 18th/19th I think. Pushed back due to the Olympics

[Midfield_General]

So it doesn't work across different browsers, and the wording of the message if you do finally get a confirmation doesn't make grammatical sense.

 

Seriously, who do they get to do this stuff, some kid down the road?

[Barry the Badger]

I tried the phone number thing, and it worked for me. So if you're getting the blank last page, retry it, remove leading zeros from telephone numbers and retry. You should then get the marketing options and T+C tick boxes at the end.

 

Not ideal.

 

I didn't have to remove the zeros, just went back and submitted again and it worked.

[Window Cleaner]

Yeah both on the weekend of August 18th/19th I think. Pushed back due to the Olympics

 

18th of August???going to be a long old summer then,nigh on 4 months without a real game.Don't suppose pre-season will start before mid July then either.

[kpturner]

details not been recognised.

 

 

Adkins OUT!

 

EDIT : Done it now, I Think

 

ended up with a picture of a road going nowhere. Prophetic or what!

You should end up on a page that looks like this:

 

 

You should also get an email.

 

Dunno if the countdown is to the start of the Championship season or the Premiership season

[Midfield_General]

18th of August???going to be a long old summer then,nigh on 4 months without a real game.Don't suppose pre-season will start before mid July then either.

 

To be fair the Euros are on

[Window Cleaner]

To be fair the Euros are on

 

 

Can't get any sense of involvement about Ukraine playing Portugal myself.

[Saint Garrett]

I just did it on my phone, seemed to work alright.

[Hatch]

i didn't get the message, just the road to nowhere image.

[Thedelldays]

Can't get any sense of involvement about Ukraine playing Portugal myself.

I can...top level football

[fish fingers]

"2012/2013 Season is going to be an exciting time for your The Saints"

 

I can't wait for next season, i look forward to supporting my The Saints.

[RonManager]

Worked OK on IE, not on Chrome.

[kpturner]

i didn't get the message, just the road to nowhere image.

It probably worked, but the final confirmation hasn't. That happened to me, so I tried again in IE and all the changes I made using FF were there, but with IE I also got the final confirmation and email.

[Huffton]

If you have childrens tickets you will need to do those separately, they don't link in automatically.

[Tony F]

Itys certainly strange that they warn you to leave a gap bewteen the two parts of your post code but don't specify how the DoB needs to be entered or whether there is a phone number format they need.......and when you end up on "The Road To Nowhere" page, how are you supposed to know if you've done the necessary?

 

Does seem a bit amateurish - surprising really.

[Tractor_Saint]

Given that the site isn't part of the main saintsfc.co.uk a load of Nigerian spammers now have all your details

[Lets B Avenue]

Tried all of the addresses I've lived at in the last decade, still nothing

 

You are obviously seen as the new "Nick Illingsworth".

[WHITEE1987]

Had to remove the leading zeros on my phone numbers. Thats the only way i could get it to got through.

 

Looks like the new ticketing system may be just as inept as the current. Joy of joys!!

[Thedelldays]

I just removed the gap in the phone numbers...that worked

[thefunkygibbons]

Needed to use old house details and then updated once through

[Stattmeister]

So if I got the road to nowhere and not the "finished" screen do I need to do again?!

[Tractor_Saint]

Between step 3 and 4 you might get a page with no text. Hit the back key on your browser (or usually the backspace key) and click on the button again in step 3. That works. (had to do that four separate times for 4 STs!

[manji]

I just removed the gap in the phone numbers...that worked

Worked for me (I think) but just ended up with *road to nowhere* so am I completed or suspended in some sort of purgatory ?