sifter Posted 28 March, 2012 Share Posted 28 March, 2012 Not much detail and am assuming the loyalty system will be similar to Airmiles, Reward card systems. I need a new Saints Mug so hopefully I can get one if I attend enough matches? -------------------------- The run away leaders in the Championship have joined forces with Tickets.com to use ProVenueX™ from the start of the 2012/13 season. The club confirmed the introduction of a new stadium access control system will co-incide with the introduction of the new ticketing system and loyalty point scheme. Derek Palmer, Tickets.com's Managing Director, commented on the deal, “As demonstrated by the rigorous selection process that was conducted by the club, Southampton FC was not only looking for a complete ticketing solution, but also for a supplier that could support its long term commercial ambitions for continued growth and success off the pitch as well as on it." Southampton Ticket Office Manager Jaimie Longmuir added, “We are delighted to confirm the start of the new ticket software and access control projects, and we are sure our supporters will benefit greatly from the results. The selection process to choose the ticketing partner was extensive and rigorous but having met Derek and the team at Tickets.com we knew they had both the technical solution and experience to deliver against our requirements for the ticketing solution and the integration of this software with our new access control system." http://www.footballtradedirectory.com/news/2012/march/southampton-sign-new-player-for-next.html Link to comment Share on other sites More sharing options...
The9 Posted 28 March, 2012 Share Posted 28 March, 2012 http://www.saintsweb.co.uk/showthread.php?36079-The-news-Turkish-has-been-waiting-for...&highlight=provenuex Link to comment Share on other sites More sharing options...
rocknrollman no2 Posted 28 March, 2012 Share Posted 28 March, 2012 We are to get a credit card type new ST,which you can also put credit on it to buy things in the Saints shop,or a few beers at half time. Link to comment Share on other sites More sharing options...
sandwichsaint Posted 28 March, 2012 Share Posted 28 March, 2012 We are to get a credit card type new ST,which you can also put credit on it to buy things in the Saints shop,or a few beers at half time. Is there a 'control system' to stop people going for a beer from 35mins onwards? Even better, reverse turnstiles which only open 5 minutes after the game has finished. Link to comment Share on other sites More sharing options...
The9 Posted 28 March, 2012 Share Posted 28 March, 2012 We are to get a credit card type new ST,which you can also put credit on it to buy things in the Saints shop,or a few beers at half time. I hate this idea, I can't stand "single use" credit cards as you end up not having liquid cash because it's stuck on the card. Same goes for parking cards, Oyster, all rubbish. It's not as if the credit will make service any quicker, it's just a scam to ensure you waste your money at St Mary's. I also don't have much confidence in the charging system taking the right amounts, or there being sufficient places to check how much credit you have. Can you imagine queueing for 10 mins at half time only to find you don't have credit, or having to queue at a machine for 5 minutes to check or add credit ? The feedback I've seen from German clubs hasn't been particularly positive. Link to comment Share on other sites More sharing options...
John Boy Saint Posted 28 March, 2012 Share Posted 28 March, 2012 Is there a 'control system' to stop people going for a beer from 35mins onwards? Even better, reverse turnstiles which only open 5 minutes after the game has finished. The smart chip will register when you leave the game early, when you have accrued 45mins of early leaving at half time in a random game your seat and "terrace" will lock you in and then sink into the ground automatically replacing you with a replacement fan who has been waiting patiently in a holding area for this very moment. Link to comment Share on other sites More sharing options...
Torres Posted 29 March, 2012 Share Posted 29 March, 2012 I hate this idea, I can't stand "single use" credit cards as you end up not having liquid cash because it's stuck on the card. Same goes for parking cards, Oyster, all rubbish. It's not as if the credit will make service any quicker, it's just a scam to ensure you waste your money at St Mary's. I also don't have much confidence in the charging system taking the right amounts, or there being sufficient places to check how much credit you have. Can you imagine queueing for 10 mins at half time only to find you don't have credit, or having to queue at a machine for 5 minutes to check or add credit ? The feedback I've seen from German clubs hasn't been particularly positive. You're wrong about Oyster - it's made travelling around London and surrounding areas so much easier that it used to be. If this system means that you don't have to wait 45 seconds for the serving mongs to try to count out £2.75 change it should also help reduce the queues for pies and beer in the concourses. Link to comment Share on other sites More sharing options...
stu0x Posted 29 March, 2012 Share Posted 29 March, 2012 Can you imagine queueing for 10 mins at half time only to find you don't have credit, or having to queue at a machine for 5 minutes to check or add credit ? whilst I disagree about Oyster (but then I dont have to use it ), this is going to be a massive problem. The very last thing they should be doing is engineering in *more* choke points/queues. They wont be able to go completely cashless (the only way it would actually speed things up as a whole) as there will still be people without the smart cards that need to pay with cash, so it will just add to the overall wait. Link to comment Share on other sites More sharing options...
sandwichsaint Posted 29 March, 2012 Share Posted 29 March, 2012 Call me radical but here's an idea: you have two tills and two queues, one marked CASH and one marked CARD people get to CHOOSE which method they prefer balance the proportion of cash and card tills out according to demand other things being equal, which till would move quicker, the 'cash' one or the 'swipe card' one? personally I would be quite happy to use a swipe card especially if it was rechargeable on line. Link to comment Share on other sites More sharing options...
WHITEE1987 Posted 29 March, 2012 Share Posted 29 March, 2012 Surely they would have seperate queues for the different payment methods. Also the running out of credit. They might have an auto top up like Oyster. Then again if the clubs ticket office is anything to go by they will probably drop to one till per concourse and it will be a lucky dip on what you get from the food counter (bit like brighton iirc) Link to comment Share on other sites More sharing options...
mancsaint Posted 29 March, 2012 Share Posted 29 March, 2012 whilst I disagree about Oyster (but then I dont have to use it ), this is going to be a massive problem. The very last thing they should be doing is engineering in *more* choke points/queues. They wont be able to go completely cashless (the only way it would actually speed things up as a whole) as there will still be people without the smart cards that need to pay with cash, so it will just add to the overall wait. In Switzerland and Germany where this system is used THEY DO NOT ACCEPT CASH AT ALL. At the preseason game at St Gallen you put a minimum of 10Sfr on the card and used it to buy stuff. It was a palava to get back any unspent monies tho'. Not the best system for away fans so they may accept cash in that section. Link to comment Share on other sites More sharing options...
This Charming Man Posted 29 March, 2012 Share Posted 29 March, 2012 (edited) I hate this idea, I can't stand "single use" credit cards as you end up not having liquid cash because it's stuck on the card. Same goes for parking cards, Oyster, all rubbish. It's not as if the credit will make service any quicker, it's just a scam to ensure you waste your money at St Mary's. I also don't have much confidence in the charging system taking the right amounts, or there being sufficient places to check how much credit you have. Can you imagine queueing for 10 mins at half time only to find you don't have credit, or having to queue at a machine for 5 minutes to check or add credit ? The feedback I've seen from German clubs hasn't been particularly positive. Whilst not a fan of the system, I was at Eintracht Frankfurt the other week and it worked a charm. Took me 30 seconds to get some bloke to top my card up and 2 mins later I had more beer and bratwurst than I could carry and this was all done during half time. Though when I was at Schalke it was a nightmare and the queues were massive for the top up and the food. If we pull it off, it will massively reduce waiting times. Being able to add money to the card online is the way to go though, will massively reduce waiting times. If they really want to show forward thinking an app for checking your balance and topping up would be perfect. Edited 29 March, 2012 by This Charming Man Link to comment Share on other sites More sharing options...
Sour Mash Posted 29 March, 2012 Share Posted 29 March, 2012 Whilst not a fan of the system, I was at Eintracht Frankfurt the other week and it worked a charm. Took me 30 seconds to get some bloke to top my card up and 2 mins later I had more beer and bratwurst than I could carry and this was all done during half time. Though when I was at Schalke it was a nightmare and the queues were massive for the top up and the food. If we pull it off, it will massively reduce waiting times. Being able to add money to the card online is the way to go though, will massively reduce waiting times. If they really want to show forward thinking an app for checking your balance and topping up would be perfect. Agree on this. IF it's done well, it is very useful. Problem is for away fans, doubt I'd bother at away games buying a card, getting i topped up etc, I'd recommend they remain cash tills. Link to comment Share on other sites More sharing options...
This Charming Man Posted 29 March, 2012 Share Posted 29 March, 2012 Agree on this. IF it's done well, it is very useful. Problem is for away fans, doubt I'd bother at away games buying a card, getting i topped up etc, I'd recommend they remain cash tills. Would imagine it would have to remain cash, though would need to be able to swap between the two for when a team brings a small following and we open Block 43 to home fans. Link to comment Share on other sites More sharing options...
Sour Mash Posted 29 March, 2012 Share Posted 29 March, 2012 Would imagine it would have to remain cash, though would need to be able to swap between the two for when a team brings a small following and we open Block 43 to home fans. But like you say Germany/Switzerland/Holland where I've seen these systems in use, there is no option for cash, even for away fans. That loses money, as I can't be bothered with the cost and hassle of sorting one out just to buy a quick drink as a one off. Link to comment Share on other sites More sharing options...
stevegrant Posted 29 March, 2012 Share Posted 29 March, 2012 I'm all in favour of the smart card usage for food in the concourse, but it has to be done right. In my little utopia, all bar one of the tills at the food outlets would be for cardholders, meaning if you can't be arsed with the card and insist on paying by cash, you can do so but you take your chances with what's likely to be a big queue. For me, the biggest problem with the concourse catering is that the staff aren't quick enough at taking money and giving change - the service of the food itself is fine - so removing that responsibility from them would speed things up immeasurably. Link to comment Share on other sites More sharing options...
GenevaSaint Posted 29 March, 2012 Share Posted 29 March, 2012 Being able to add money to the card online is the way to go though, will massively reduce waiting times. If they really want to show forward thinking an app for checking your balance and topping up would be perfect. This is exactly how the system at my workplace is setup.you can top up online or at te credit points. Also the ability for auto top up, if your card balance goes under say £10 it will top up with whatever amount you preset. It's a doodle. Link to comment Share on other sites More sharing options...
saintrich Posted 29 March, 2012 Share Posted 29 March, 2012 I think the original article stated that the idea of having a top-up card to purchase food was a future plan, so not being introduced for next season, unlike the season ticket card and loyalty points, which will. Link to comment Share on other sites More sharing options...
Horley CTFC Saint Posted 29 March, 2012 Share Posted 29 March, 2012 Will we get the benefit of a greatly increased booking fee too? Link to comment Share on other sites More sharing options...
The9 Posted 29 March, 2012 Share Posted 29 March, 2012 Being able to add money to the card online is the way to go though, will massively reduce waiting times. If they really want to show forward thinking an app for checking your balance and topping up would be perfect. I don't have a problem with it if it works and I don't have to load up the card with excessive amounts. I also think if they're going to do it they should go the whole hog, having dual systems doubles your support overheads (and staff training requirements) and it wouldn't be an incentive to use the card at all if you could still use cash. So either have dual systems or give card users discount. Can't see either happening based on the car park and ticketing decisions. It'll be "charge cards or nothing" and like the other decisions, the club will probably lose out on extra income due to the inconvenience. RE: Oyster, I still hate them even though they're more convenient. Link to comment Share on other sites More sharing options...
krissyboy31 Posted 29 March, 2012 Share Posted 29 March, 2012 ... Link to comment Share on other sites More sharing options...
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