Minty Posted 24 February, 2012 Share Posted 24 February, 2012 (edited) http://www.saintsfc.co.uk/page/NewsDetail/0,,10280~2622376,00.html Saints are delighted to confirm two exciting new projects, which will significantly enhance the customer experience and service for home supporters. Installation of a new ticket software solution via Tickets.com and a stadium access control system courtesy of market leading FortressGB is now under way in preparation for the 2012-13 season. Edited 24 February, 2012 by Minty Link to comment Share on other sites More sharing options...
trousers Posted 24 February, 2012 Share Posted 24 February, 2012 Yay. A proper seat booking system at last. Link to comment Share on other sites More sharing options...
S-Clarke Posted 24 February, 2012 Share Posted 24 February, 2012 http://uk.provenue.com/index.php/product/provenuex bit of information on the new online system... [h=3]Interactive seat maps [/h][h=4]The best available seat in the house is a click away.[/h]With interactive seat maps and enhanced navigation, box office staff can quickly see and select the best available seats for your customers. Customise seat mapping by event – the ultimate in flexibility! Afford your customers the opportunity to select their preferred seat online including up-sells, cross sells, packages and patron specific offers. at last... Link to comment Share on other sites More sharing options...
Orange Posted 24 February, 2012 Share Posted 24 February, 2012 Vague, but sounds promising. They say a loyalty points system for next year, just hope it will be a fair one that rewards long journeys etc. As opposed to just making the same amount of points for a home/away fixture. Sounds good though. Link to comment Share on other sites More sharing options...
trousers Posted 24 February, 2012 Share Posted 24 February, 2012 It also inherently re-introduces the concept of a membership system to all intents and purposes: "With the introduction of both systems this will in turn allow the club to introduce a loyalty point scheme for the new season. This will entitle fans to obtain loyalty points on their Saints related purchases, which will provide all supporters the opportunity to obtain priority service and opportunities for high profile matches and events in the future." Sounds promising. Link to comment Share on other sites More sharing options...
S-Clarke Posted 24 February, 2012 Share Posted 24 February, 2012 I would also imagine this confirms the return of the installment plans. Link to comment Share on other sites More sharing options...
trousers Posted 24 February, 2012 Share Posted 24 February, 2012 http://uk.provenue.com/index.php/product/provenuex bit of information on the new online system... Interactive seat maps The best available seat in the house is a click away. With interactive seat maps and enhanced navigation, box office staff can quickly see and select the best available seats for your customers. Customise seat mapping by event – the ultimate in flexibility! Afford your customers the opportunity to select their preferred seat online including up-sells, cross sells, packages and patron specific offers. at last... Link to comment Share on other sites More sharing options...
This Charming Man Posted 24 February, 2012 Share Posted 24 February, 2012 At last a modern ticketing system. Is the ticketing system better than Barcelona's though? Link to comment Share on other sites More sharing options...
Saint_Jonny Posted 24 February, 2012 Share Posted 24 February, 2012 From reading that I gather that we will all get a card (if we want one), even non STH's, and when we want to attend a home game, we go online, buy the ticket and it is added to our account, we then swipe in at st.marys on match day. At least that's what I think it means... Very intuitive if so. About time too! Link to comment Share on other sites More sharing options...
This Charming Man Posted 24 February, 2012 Share Posted 24 February, 2012 Why should you receive more points for traveling further? It was your choice to move away / support a club far away. I think he means, 1 point for every home game attended and 2 points for an away game. Link to comment Share on other sites More sharing options...
cryoman1965 Posted 24 February, 2012 Share Posted 24 February, 2012 Can I assume that with a stadium access control system courtesy of market leading FortressGB i can go outside the Stadium at H/T and have a ciggy as this is something that is supposed to improve the customer experience for ALL. Link to comment Share on other sites More sharing options...
Saint_Donovan Posted 24 February, 2012 Share Posted 24 February, 2012 Why should you receive more points for traveling further? It was your choice to move away / support a club far away. Congratulations on completely getting the wrong end of the stick!! Link to comment Share on other sites More sharing options...
The9 Posted 24 February, 2012 Share Posted 24 February, 2012 Yes to online bookings, yes to smart card stadium entry, yes to membership, and any loyalty-based scheme should be ok too - but no to excessive online booking charges (beyond the actual cost of P&P and maybe a tiny admin fee, ignoring that this is the most cost-effective way for the club to administer sales anyway). Definitely DEFINITELY no to smart card credits to enable fans to purchase goods at St Mary's IF it's the only way to buy anything. They've done this in Germany and it's been a logistical nightmare, people have to charge their cards up with credit which they then can't get back except by spending it on club crap. A few stories of random charges coming off the cards as well... and how would you know? Link to comment Share on other sites More sharing options...
This Charming Man Posted 24 February, 2012 Share Posted 24 February, 2012 From reading that I gather that we will all get a card (if we want one), even non STH's, and when we want to attend a home game, we go online, buy the ticket and it is added to our account, we then swipe in at st.marys on match day. At least that's what I think it means... Very intuitive if so. About time too! Rangers do something similar. Members get given a swipe card and it's activated when they purchase a 'ticket' for that game and they just scan in as a ST holder would. Link to comment Share on other sites More sharing options...
Saint_Donovan Posted 24 February, 2012 Share Posted 24 February, 2012 I think he means, 1 point for every home game attended and 2 points for an away game. Exactly or even 2 points for local and London based away games and 3/4 for games further up country. This way the "hardcore" away fans really get rewarded. Link to comment Share on other sites More sharing options...
The9 Posted 24 February, 2012 Share Posted 24 February, 2012 Can I assume that with a stadium access control system courtesy of market leading FortressGB i can go outside the Stadium at H/T and have a ciggy as this is something that is supposed to improve the customer experience for ALL. You not sparking up your fags in the khazi will certainly improve my customer experience at half-time, anyway. Suspecting that there won't be a "smoker" tick box on the card that would enable you to leave and return though. otherwise you could use the card multiple times for different people. What they need are cages outside to enclose a smoking area but still make it in the "open air" outside the stadium. Preferably nowhere near the exits either. Link to comment Share on other sites More sharing options...
This Charming Man Posted 24 February, 2012 Share Posted 24 February, 2012 Yes to online bookings, yes to smart card stadium entry, yes to membership, and any loyalty-based scheme should be ok too - but no to excessive online booking charges (beyond the actual cost of P&P and maybe a tiny admin fee, ignoring that this is the most cost-effective way for the club to administer sales anyway). Definitely DEFINITELY no to smart card credits to enable fans to purchase goods at St Mary's IF it's the only way to buy anything. They've done this in Germany and it's been a logistical nightmare, people have to charge their cards up with credit which they then can't get back except by spending it on club crap. A few stories of random charges coming off the cards as well... and how would you know? I was at Schalke's ground last week and the credits thing really didn't seem to work, there was a massive queue of people wanting to charge their cards up, then there was another massive queue to get your bratwurst and beer. The queue for food and beer wasn't moving that quickly either. The only way I would want it is if there was an online account where you can top up online and have a list of all transactions made. Though it's more hassle than it's worth, just stick to good ol' fashioned sterling. Link to comment Share on other sites More sharing options...
doddisalegend Posted 24 February, 2012 Share Posted 24 February, 2012 From reading that I gather that we will all get a card (if we want one), even non STH's, and when we want to attend a home game, we go online, buy the ticket and it is added to our account, we then swipe in at st.marys on match day. At least that's what I think it means... Very intuitive if so. About time too! I assume ST holders have their card filled for the season? bit of a flaff otherwise or would this system do away with season tickets altogether? It's all a bit vague. The smart card for half time snacks is an interesting idea. On the face of it seems like a good move. Link to comment Share on other sites More sharing options...
dubai_phil Posted 24 February, 2012 Share Posted 24 February, 2012 Can I assume that with a stadium access control system courtesy of market leading FortressGB i can go outside the Stadium at H/T and have a ciggy as this is something that is supposed to improve the customer experience for ALL. Surely it should be possible to arrange the software so that you can click an option to "Buy" a smoking pass-out for say a pound a game. Exit with the card via the turnstile and re-enter within so many minutes of the start of the second half. People get their ciggy, the 5 or 600 that take it up would cover any additional stewards costs - simples Link to comment Share on other sites More sharing options...
Saint_Jonny Posted 24 February, 2012 Share Posted 24 February, 2012 I assume ST holders have their card filled for the season? bit of a flaff otherwise or would this system do away with season tickets altogether? It's all a bit vague. The smart card for half time snacks is an interesting idea. On the face of it seems like a good move. Yea I assume you will still be able to buy a season ticket and a reduced rate (i.e. cheaper than topping your card up for every game). Thats what the article suggests anyway, and I agree it is a good idea. Link to comment Share on other sites More sharing options...
Eaststander Posted 24 February, 2012 Share Posted 24 February, 2012 So does this mean the end of waving ST's at so called "plastic fans"? you can all wave your swipe cards at each other for the fun of it Link to comment Share on other sites More sharing options...
stcappy Posted 24 February, 2012 Share Posted 24 February, 2012 Hopefully it will be like the Reading loyalty points sytsem. This is cumulative and carried over one season to the next, and it's used to allocate tickets when allocations are restricted. Also means for games that might not get a big gate, they can add points bonuses to encourage people to go. Ultimately a much fairer system I think, and hopefully an end to some of the ballots for away games we have had the last couple of years. Link to comment Share on other sites More sharing options...
The9 Posted 24 February, 2012 Share Posted 24 February, 2012 Exactly or even 2 points for local and London based away games and 3/4 for games further up country. This way the "hardcore" away fans really get rewarded. I think 1 for a home, 1.3 for an away within 200 miles of St Mary's, 1.6 for an away further than that. That way 2 long aways outranks 3 homes, which I think is reasonable; but 3 homes still outranks two near aways. Then of course it would depend on how many points you need to apply at what point for which matches... Link to comment Share on other sites More sharing options...
Turkish Posted 24 February, 2012 Share Posted 24 February, 2012 YES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Now we've really made it as a club!!! This is fantastic news and a round of applause to all those involved. A world class ticketing system to go along with our world class stadium, training ground, academy and chairman!! I'm hoping that the club can organise training sessions for ticket holders during the summer to help us get to grips with them and to whet our appetites for what lies ahead in the 2012/13 season. The new booking system and bar code scanners represent a massive leap forward for SFC. Link to comment Share on other sites More sharing options...
The9 Posted 24 February, 2012 Share Posted 24 February, 2012 So does this mean the end of waving ST's at so called "plastic fans"? you can all wave your swipe cards at each other for the fun of it Give it 6 weeks and someone will have smuggled a smart card reader and a massive LED display into the ground so they can wave their ST credits at people. Link to comment Share on other sites More sharing options...
lordswoodsaints Posted 24 February, 2012 Share Posted 24 February, 2012 Whatever happened to the working mans game that you used to be able to turn up on the day pay your cash and get in....now some spotty little **** with a season ticket and laptop gets priority over me who has followed saints around the country and Europe a couple of times,spent hundreds on merchandise for the kids and most of the 80's fighting rival fans to protect the reputation of SFC. What has this world come to. Link to comment Share on other sites More sharing options...
Minty Posted 24 February, 2012 Author Share Posted 24 February, 2012 YES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Right on cue. lol Link to comment Share on other sites More sharing options...
LGTL Posted 24 February, 2012 Share Posted 24 February, 2012 A proper priority system for tickets, at last! It will also make the ticket office staff have a much easier life. Link to comment Share on other sites More sharing options...
The9 Posted 24 February, 2012 Share Posted 24 February, 2012 YES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Now we've really made it as a club!!! This is fantastic news and a round of applause to all those involved. A world class ticketing system to go along with our world class stadium, training ground, academy and chairman!! I'm hoping that the club can organise training sessions for ticket holders during the summer to help us get to grips with them and to whet our appetites for what lies ahead in the 2012/13 season. The new booking system and bar code scanners represent a massive leap forward for SFC. How do you feel about the possibility of retaining the yellow kit from this season for use as a third kit in the Prem ? Does it signify the rebirth of Saints ? Link to comment Share on other sites More sharing options...
Liquidshokk Posted 24 February, 2012 Share Posted 24 February, 2012 YES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Now we've really made it as a club!!! This is fantastic news and a round of applause to all those involved. A world class ticketing system to go along with our world class stadium, training ground, academy and chairman!! I'm hoping that the club can organise training sessions for ticket holders during the summer to help us get to grips with them and to whet our appetites for what lies ahead in the 2012/13 season. The new booking system and bar code scanners represent a massive leap forward for SFC. You're reputation on here makes it completely impossible to detect wether there's any sincerity in your posts Genuinely pleased or taking the pish? Link to comment Share on other sites More sharing options...
The9 Posted 24 February, 2012 Share Posted 24 February, 2012 Whatever happened to the working mans game that you used to be able to turn up on the day pay your cash and get in....now some spotty little **** with a season ticket and laptop gets priority over me who has followed saints around the country and Europe a couple of times,spent hundreds on merchandise for the kids and most of the 80's fighting rival fans to protect the reputation of SFC. What has this world come to. You forgot the "etc" and/or winky smiley. Link to comment Share on other sites More sharing options...
This Charming Man Posted 24 February, 2012 Share Posted 24 February, 2012 Right on cue. lol It only took him this long to respond as he was probably knocking one out over the article. Link to comment Share on other sites More sharing options...
Turkish Posted 24 February, 2012 Share Posted 24 February, 2012 (edited) You're reputation on here makes it completely impossible to detect wether there's any sincerity in your posts Genuinely pleased or taking the pish? PLEASED?? PLEASED??? I'm ECSTATIC, how can we be taken seriously as a club unless we have bar code scanners?!! This is MASSIVE progress. Edited 24 February, 2012 by Turkish Link to comment Share on other sites More sharing options...
S-Clarke Posted 24 February, 2012 Share Posted 24 February, 2012 This thread is ruined then. Link to comment Share on other sites More sharing options...
Alain Perrin Posted 24 February, 2012 Share Posted 24 February, 2012 Why should you receive more points for traveling further? It was your choice to move away / support a club far away. Excellent, I will register my address as Sydney and therefore be the loyalst of the the loyal. Bow down before me plebs. Link to comment Share on other sites More sharing options...
Turkish Posted 24 February, 2012 Share Posted 24 February, 2012 It only took him this long to respond as he was probably knocking one out over the article. No need, i literally shot my load as soon as i open the link. Link to comment Share on other sites More sharing options...
Minty Posted 24 February, 2012 Author Share Posted 24 February, 2012 What has this world come to. Yeah, damn all these technological advances that are ruining everything. Sorry, somewhat facetious of me, but I don't think it's fair to criticise the club for wanting to improve its infrastructure. As for the spotty kid with a laptop... he doesn't get priority over you. If you want a ticket, you can buy a ticket, but the simple fact of the matter is as we get busier again, the club need effective systems in place to manage things. We all know how poor the current online booking system has been, and the TO system too at times, and the fact that fraud has been an issue for the club in respect of ST's, so I think this is entirely appropriate and welcome. Link to comment Share on other sites More sharing options...
Turkish Posted 24 February, 2012 Share Posted 24 February, 2012 How do you feel about the possibility of retaining the yellow kit from this season for use as a third kit in the Prem ? Does it signify the rebirth of Saints ? If we can have 3 kits next season it's another thread for you to bore us with your designs on, so for that reason, two kits only please. Link to comment Share on other sites More sharing options...
Minty Posted 24 February, 2012 Author Share Posted 24 February, 2012 Or have I just had a 'whoosh' moment? Link to comment Share on other sites More sharing options...
Minty Posted 24 February, 2012 Author Share Posted 24 February, 2012 If we can have 3 kits next season it's another thread for you to bore us with your designs on, so for that reason, two kits only please. Can't argue with that The9. Link to comment Share on other sites More sharing options...
Chez Posted 24 February, 2012 Share Posted 24 February, 2012 the wording makes it sound as though buying stuff in the shop could earn you the loyalty points needed to give you priority for tickets. Hope not, although this probably won't matter in the premiership with the larger away ends. Having said that, in the past we have often gone for the smaller allocations when asked to pay up front. Any idea what the admin fee is when you buy Chelsea tickets? Link to comment Share on other sites More sharing options...
John Boy Saint Posted 24 February, 2012 Share Posted 24 February, 2012 Blimey the system is working already: change the subject before the bottom of page one!! Link to comment Share on other sites More sharing options...
braveheart1983 Posted 24 February, 2012 Share Posted 24 February, 2012 Well this should hopefully fit in perfectly with our "world class" radio station and catering.....oh wait....errr.. Link to comment Share on other sites More sharing options...
doddisalegend Posted 24 February, 2012 Share Posted 24 February, 2012 Yeah, damn all these technological advances that are ruining everything. Sorry, somewhat facetious of me, but I don't think it's fair to criticise the club for wanting to improve its infrastructure. As for the spotty kid with a laptop... he doesn't get priority over you. If you want a ticket, you can buy a ticket, but the simple fact of the matter is as we get busier again, the club need effective systems in place to manage things. We all know how poor the current online booking system has been, and the TO system too at times, and the fact that fraud has been an issue for the club in respect of ST's, so I think this is entirely appropriate and welcome. Ehh? Link to comment Share on other sites More sharing options...
This Charming Man Posted 24 February, 2012 Share Posted 24 February, 2012 the wording makes it sound as though buying stuff in the shop could earn you the loyalty points needed to give you priority for tickets. Hope not, although this probably won't matter in the premiership with the larger away ends. Having said that, in the past we have often gone for the smaller allocations when asked to pay up front. Any idea what the admin fee is when you buy Chelsea tickets? I initially read it like that but then thought there is no way in a million years the club could be stupid enough to try and implement something like that... could they? Link to comment Share on other sites More sharing options...
Minty Posted 24 February, 2012 Author Share Posted 24 February, 2012 Ehh? I was replying to lordswoodsaints comment about spotty kids with laptops getting priority over him... he may have been joking, I can't tell...! Link to comment Share on other sites More sharing options...
Pancake Posted 24 February, 2012 Share Posted 24 February, 2012 Vague, but sounds promising. They say a loyalty points system for next year, just hope it will be a fair one that rewards long journeys etc. As opposed to just making the same amount of points for a home/away fixture. Sounds good though. Great if we all lived in Soton... Link to comment Share on other sites More sharing options...
doddisalegend Posted 24 February, 2012 Share Posted 24 February, 2012 I initially read it like that but then thought there is no way in a million years the club could be stupid enough to try and implement something like that... could they? Oh yes hopefully half time snacks will also add loyalty points then I can get to all the choice matches just be eating and drinking loads and buying an XXXXL saints kit (socks and everything) and jester hat which I can then wear to those proper nawty away days..... Link to comment Share on other sites More sharing options...
The9 Posted 24 February, 2012 Share Posted 24 February, 2012 If we can have 3 kits next season it's another thread for you to bore us with your designs on, so for that reason, two kits only please. It's already happening, hadn't you noticed ? Also, Umbro don't do 3 new kits a season for anyone any more, they only do two, so you're safe either way. Link to comment Share on other sites More sharing options...
doddisalegend Posted 24 February, 2012 Share Posted 24 February, 2012 I was replying to lordswoodsaints comment about spotty kids with laptops getting priority over him... he may have been joking, I can't tell...! It was the getting busier bit I'm confused about..... Link to comment Share on other sites More sharing options...
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