sfc1971 Posted 20 February, 2012 Share Posted 20 February, 2012 Anyone else get constant problems with this crap? I`ve had too many to list but the latest one is the next fixture page keeps blocking me out. every time i click on the content I want the page shows for 2-3 seconds and is then covered by Watford v Saints meaning I cannot use the site effectivly paying a monthly fee to find out our next fixture ffs. Link to comment Share on other sites More sharing options...
kpturner Posted 20 February, 2012 Share Posted 20 February, 2012 Try a different browser. Works fine for me with Firefox or Chrome Link to comment Share on other sites More sharing options...
Saint Garrett Posted 20 February, 2012 Share Posted 20 February, 2012 I have never had a problem with SaintsPlayer and had it 3 years. Maybe one time there was Bournemouth commentary on, but thats about it, I think its awesome for the amount it costs. Link to comment Share on other sites More sharing options...
Crazy Diamond Posted 20 February, 2012 Share Posted 20 February, 2012 I've been having problems with it yes, but I keep persisting with refreshing the page and logging in and eventually it gets there. Not ideal by any means. Link to comment Share on other sites More sharing options...
Saintandy666 Posted 20 February, 2012 Share Posted 20 February, 2012 It's reliability is pretty crap. Sometimes, videos inexplicably don't work for a while, and live commentary can be dogey as well. I keep up with it though because it eventually does work, the highlights are pretty good and getting the commentary from the away matches I don't attend is nice too. Link to comment Share on other sites More sharing options...
Saint_clark Posted 20 February, 2012 Share Posted 20 February, 2012 I've had very few problems with it. One thing that has annoyed me this season is how they made a massive deal in the summer of "HD quality video highlights" - and yet they're still as pixelated as ever. Link to comment Share on other sites More sharing options...
Saintandy666 Posted 20 February, 2012 Share Posted 20 February, 2012 I've had very few problems with it. One thing that has annoyed me this season is how they made a massive deal in the summer of "HD quality video highlights" - and yet they're still as pixelated as ever. That has annoyed me a bit too! Link to comment Share on other sites More sharing options...
Saint_clark Posted 20 February, 2012 Share Posted 20 February, 2012 That has annoyed me a bit too! Looking back, I think they upped the price on that promise as well. Cheeky b*stards. Link to comment Share on other sites More sharing options...
Saintandy666 Posted 20 February, 2012 Share Posted 20 February, 2012 Looking back, I think they upped the price on that promise as well. Cheeky b*stards. They did, they sent out an email if I remember correct saying they are upping it by 30p or whatever a month, but that for this 30p we would get HD video and they needed the extra cash to support this upgrade. Obviously total bull****. Link to comment Share on other sites More sharing options...
trousers Posted 20 February, 2012 Share Posted 20 February, 2012 They did, they sent out an email if I remember correct saying they are upping it by 30p or whatever a month, but that for this 30p we would get HD video and they needed the extra cash to support this upgrade. Obviously total bull****. And falling foul of consumer law if true. If they promised a level of service and have failed to deliver then they ought to have widespread refund claims on their hands. Well, they would do if the British public wasn't so apathetic about exercising their consumer rights.... Link to comment Share on other sites More sharing options...
Saintandy666 Posted 20 February, 2012 Share Posted 20 February, 2012 (edited) And falling foul of consumer law if true. If they promised a level of service and have failed to deliver then they ought to have widespread refund claims on their hands. Well, they would do if the British public wasn't so apathetic about exercising their consumer rights.... Tbh, I wouldn't even know how to go about it properly. And I've deleted the original email as well I suspect. Edit: I guess I could send them a quick email enquiring as to where it is. Edited 20 February, 2012 by Saintandy666 Link to comment Share on other sites More sharing options...
sfc1971 Posted 20 February, 2012 Author Share Posted 20 February, 2012 Try a different browser. Works fine for me with Firefox or Chrome Magic ! Installed Crome running without any addons exept adblock and works fine, Cheers Link to comment Share on other sites More sharing options...
Saintandy666 Posted 21 February, 2012 Share Posted 21 February, 2012 Well, I sent them a very brief and quick email in the contact us bit, though I think that just goes to Saintsfc... but we'll just have to wait and see what they say. ''Dear Club Player, At the beginning of this season, the price per month of club player was risen. The rise was justified along with the promise that the quality of highlights videos would be increased. However, since this time, there has been no rise in the quality of the videos on club player from the 1MB it has always been. Are there any plans to raise video quality to the level promised to customers(HD) at the time of the price rise? If so, when do you plan to implement this upgrade, and if not why has this promise failed to materialise? Yours Sincerely, ***********'' Link to comment Share on other sites More sharing options...
Brizzie Saints Posted 21 February, 2012 Share Posted 21 February, 2012 I find that logging out and back in usually fixes any issues. Link to comment Share on other sites More sharing options...
Barry the Badger Posted 21 February, 2012 Share Posted 21 February, 2012 They should spend the extra money sending somebody from the team on a video encoding course. Link to comment Share on other sites More sharing options...
mancsaint Posted 21 February, 2012 Share Posted 21 February, 2012 Anybody listen to the prematch broadcast on Saturday? All the broadcasting points weren't integrated into one broadcast channel, the Bournemouth commentator, and others, was replying to an unbroadcasted question from the studio, silence......then his reply followed by more silence...followed by him again replying to the unheard question. I emailed Perform Group at 1405 and it took 45 mins to fix. In the meantime they kept telling me to reboot, press F5 etc as if it was my end, how could I filter out, on the fly, one source of the commentary in particular. I have a 5Megabye connection (not 5 Megabit). Surely it's not too much to ask to have someone their end monitor what's going out. Mancsaint PS This sort of thing happens all the time eg, late start of broadcast through lack of the streaming. Link to comment Share on other sites More sharing options...
Golden Balls Posted 21 February, 2012 Share Posted 21 February, 2012 I've had very few problems with it. One thing that has annoyed me this season is how they made a massive deal in the summer of "HD quality video highlights" - and yet they're still as pixelated as ever. Yep. This is what annoys me too. I remember them saying it would be HD quality, and it's still bloody hard to pick the moving ball out with so many pixels Link to comment Share on other sites More sharing options...
COMEONYOUREDS Posted 21 February, 2012 Share Posted 21 February, 2012 Quality of vids on saints player is shocking, I don't know why it is so bad but they really need to sort that out. I still have a copy of the email, it reads: Dear XXXXXX We are currently working on improvements to Saints Player that will give you a much higher quality viewing and match day experience. Key improvements include: Upgraded near HD video quality CoveritLive live chat For the new season it is necessary to increase the price of your subscription slightly. As of 10/08/2011 your subscription will start to be billed at £4.29 per month. That is an increase of just 30p per month. We hope that you will continue to enjoy using Saints Player in what promises to be an exciting new season for Southampton and we would like to take this opportunity to thank you for your continued support. How to Use | Please see our updated Player terms and conditions here You have received this Notification message on behalf of a registered subscriber of Southampton Football Club. If you do not wish to receive emails of this nature, please login and amend your preferences --------------------------------------------------------------------------------------- You can also see the online version of said email here: http://communicatoremail.com/IN/MRaLqLS6C1DPwWlxvD9-ViBGam9dQ6nLIA8WroOSpEQ/WebView.aspx Link to comment Share on other sites More sharing options...
kpturner Posted 21 February, 2012 Share Posted 21 February, 2012 Magic ! Installed Crome running without any addons exept adblock and works fine, Cheers You're welcome Link to comment Share on other sites More sharing options...
RonManager Posted 21 February, 2012 Share Posted 21 February, 2012 (edited) This guy is involved with the editing etc of matches for SaintsPlayer. He gives accounts on twitter of his wacky video editing adventures on the road with Saints, normally involving Jordan Sibley, Paul Watts and their 'passion wagon'. Tom Coull @TomCoull AFC Bournemouth fan, working in the magnificent media department at Southampton FC. Together as one! Views are my own. Southampton Paul watts @Wattsypics I am a sports and feature photographer Southampton uk · http://pbwpix.co.uk Edited 21 February, 2012 by RonManager Link to comment Share on other sites More sharing options...
Saint_clark Posted 21 February, 2012 Share Posted 21 February, 2012 Quality of vids on saints player is shocking, I don't know why it is so bad but they really need to sort that out. I still have a copy of the email, it reads: Dear XXXXXX We are currently working on improvements to Saints Player that will give you a much higher quality viewing and match day experience. Key improvements include: Upgraded near HD video quality CoveritLive live chat For the new season it is necessary to increase the price of your subscription slightly. As of 10/08/2011 your subscription will start to be billed at £4.29 per month. That is an increase of just 30p per month. We hope that you will continue to enjoy using Saints Player in what promises to be an exciting new season for Southampton and we would like to take this opportunity to thank you for your continued support. How to Use | Please see our updated Player terms and conditions here You have received this Notification message on behalf of a registered subscriber of Southampton Football Club. If you do not wish to receive emails of this nature, please login and amend your preferences --------------------------------------------------------------------------------------- You can also see the online version of said email here: http://communicatoremail.com/IN/MRaLqLS6C1DPwWlxvD9-ViBGam9dQ6nLIA8WroOSpEQ/WebView.aspx Excellent. Forward that back to the clubs media department asking why it hasn't happened. Link to comment Share on other sites More sharing options...
Hamilton Saint Posted 21 February, 2012 Share Posted 21 February, 2012 Anybody listen to the prematch broadcast on Saturday? All the broadcasting points weren't integrated into one broadcast channel, the Bournemouth commentator, and others, was replying to an unbroadcasted question from the studio, silence......then his reply followed by more silence...followed by him again replying to the unheard question. I emailed Perform Group at 1405 and it took 45 mins to fix. In the meantime they kept telling me to reboot, press F5 etc as if it was my end, how could I filter out, on the fly, one source of the commentary in particular. I have a 5Megabye connection (not 5 Megabit). Surely it's not too much to ask to have someone their end monitor what's going out. Mancsaint PS This sort of thing happens all the time eg, late start of broadcast through lack of the streaming. Yes, that's how it happened. As you say, it's hard to understand how it is that they do not monitor what's going out, so that they would notice it immediately and then fix the problem. When I worked in radio, the feed into our headphones was always the broadcast feed, not the source feed. Link to comment Share on other sites More sharing options...
Barry the Badger Posted 21 February, 2012 Share Posted 21 February, 2012 Surely it's not too much to ask to have someone their end monitor what's going out. . I would imagine they do, whether they can actually fix it on the fly is another matter. Who'se to say it was something simple. Link to comment Share on other sites More sharing options...
trousers Posted 24 February, 2012 Share Posted 24 February, 2012 I've had very few problems with it. One thing that has annoyed me this season is how they made a massive deal in the summer of "HD quality video highlights" - and yet they're still as pixelated as ever. I've noticed today that they've introduced a 'medium' setting on the videos so now they have "low", "medium" and "high". Not sure if that's a sign that they've upped the quality of the "high" setting...? Link to comment Share on other sites More sharing options...
jasoneuelllfanclub Posted 24 February, 2012 Share Posted 24 February, 2012 on a few occasions (west ham game for example) they put the latest video highlights in the video archive section of the site but not on the latest news page which is really annoying. So you could go a couple of days post match thinking highlights not posted yet they were in the archive section all along. Link to comment Share on other sites More sharing options...
Saintandy666 Posted 24 February, 2012 Share Posted 24 February, 2012 They haven't emailed me back. Link to comment Share on other sites More sharing options...
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