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Novatech


Clapham Saint
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I'm considering replacing my current laptop.

 

To be honest it still runs most things (games) ok(ish) but it starting to chugg a little bit.

 

I've looked around and novatech seem to offer a reasonable machine.

 

http://www.novatech.co.uk/laptop/range/eliteultimate2760.html?th=g

 

Does anybody have any experience of dealing with them? I'm sure somebody warned m off them 5 years or so ago but have they improved since?

 

Any thoughts/advice from any of you that have experience of them greatly appreciated.

 

Before anybody points it out, I know that I can get more for my money (gaming performance wise) with a desktop but unfortunately I need to be mobile.

 

CS

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Only used them for barebones desktop stuff so not sure about the laptop. First kit I had from them was already fried when I got it out the box (wouldn't even power up) but they were happy to swap it for a replacement which worked fine. It didn't take long (couple of years) for the power button to get a bit sticky and then the thing wouldn't turn on properly. I guess that's what you get with cheap cases. So they're fine, but you can tell the cheap bits are cheap I guess!

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I used to work for them a few years ago. Having been on the "inside" I can vouch for them. Still go to novatech to get my IT stuff.

 

For a while they were the only company in the uk allowed to rebrand laptops, the laptops would come from the same factory that Toshiba laptops came from, novatech bought them and stuck their own name on it, then sold it for about £100 less that exactly the same laptop that had a toshiba sticker on.

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Dell XPS is a great all rounder and some good offers at the moment.

When I bought mine 3yrs ago I phoned the order through and the guy knocked quite a lot off the extras I had - warranty and case.

Whatever you do go for get an extended warranty, I had one of the graphics cards fail after 14 months and would have cost about £300!

 

http://configure.euro.dell.com/dellstore/config.aspx?oc=n00x7m17&c=uk&l=en&s=dhs&cs=ukdhs1&model_id=xps-l702x

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Ironically enough, Novatech are from Portsmouth...

 

However, they are very good. I live just down the road from one of their 'clean' (ie non-skate) branches and as a result get most of my kit from them, but used them for mail order prior to moving here. Found them to be excellent in every regard.

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Well I bought a new desktop system from them today and it doesnt work. It doesn't boot up and the monitor just blinks. By the time I'd finished testing, their tech support lines were closed.

 

Not a good experience so far

 

Did you buy it with an operating system installed.... ;)

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Right, these sorts of problems are usually quite easy to diagnose, and are more often than not down to a loose connection rather than a faulty part.

 

So you turn it on, but theres nothing on the screen and the monitor light flashes on standby? That means theres no video signal coming through. When you power up the box, can you hear the fans coming on? And the hard disks spinning up? If so, the problem is almost certainly the graphics card. Try re-seating it.

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That's exactly what happened. I took it back this morning and the guy showed me that I had been trying to connect the DVI cable to the wrong output, there were 2 other DVI connections down at the bottom of the board and I hadn't seen them. I felt a complete kn*b but at least it's working fine and dandy now

Edited by stthrobber
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I'm typing this on a 5 year old Acer laptop I bought from them for my daughter when she was at uni.

 

My last two desktops have comef rom them and I hve also attended a course they did on building your own desktop.

 

I get all my upgrades and hardware from them, their customer service is next to none, (installed a graphics card, couldn't get ot to work, did something silly, and they put it right) and I like the way I can say to them 'will this work in my puter? ' and they look it up and say yes, no or your be better with this one.

 

in answer yes, I can recommend.

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