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Posted
I find it odd that had the tickets been £3 dearer with no booking fees people would have had no complaints.

 

Not necessarily no complaints, but at least when the club tells you how much a ticket costs, then you'll have a good idea of how much it costs.

Posted
This applies for charges levied on credit card payments - the booking fee is still a valid charge per transaction for the provision of the booking service.

 

This bit suggests booking fees are also going to be banned

 

Examples of these charges are a £6 per person, per leg "administration fee" charged on all but one card by Ryanair, an £8 per booking charge by Easyjet - plus 2.5% when using a credit card, a £4.50 per booking credit card fee from British Airways, and a charge of up to 17 euros (£14.16) per person by Air Berlin

Posted
quote_icon.png Originally Posted by Alain Perrin viewpost-right.png

 

This applies for charges levied on credit card payments - the booking fee is still a valid charge per transaction for the provision of the booking service.

This bit suggests booking fees are also going to be banned

 

Examples of these charges are a £6 per person, per leg "administration fee" charged on all but one card by Ryanair, an £8 per booking charge by Easyjet - plus 2.5% when using a credit card, a £4.50 per booking credit card fee from British Airways, and a charge of up to 17 euros (£14.16) per person by Air Berlin

 

Nope, you have misinterpreted.

Posted
Nope, you have misinterpreted.

 

The clue is in the bold first paragraph:

 

"Excessive" fees for using a debit or credit card to buy items such as travel or cinema tickets will be banned by the end of 2012, under government plans."

 

A booking fee to cover the cost of executing the transaction is perfectly legal and will remain so. You can have an argument about how much a booking fee should be, but there's no law that prevents you setting it at whatever level you want.

 

Personally I think £3 is appropriate with the cost of handling the call, covering the cost of the credit card charges, P&P etc. (because it's not just the 5 minutes to take the call, and a first class stamp - there are all the overheads, out-sourcers etc. to consider).

 

I really don't get why people get so uppity about the booking fee. It's transparent, and I'd much prefer that to it being hidden in price of the ticket. You also broadly pay for what you use; if I book 10 tickets, it's the same booking fee as booking one.

 

But this is Generation Y - they always want something for 'free'

Posted
Examples of these charges are a £6 per person, per leg "administration fee" charged on all but one card by Ryanair

Bloody hell, so one legged people pay less, Jake the Peg needs to beware.

Posted
The clue is in the bold first paragraph:

 

"Excessive" fees for using a debit or credit card to buy items such as travel or cinema tickets will be banned by the end of 2012, under government plans."

 

A booking fee to cover the cost of executing the transaction is perfectly legal and will remain so. You can have an argument about how much a booking fee should be, but there's no law that prevents you setting it at whatever level you want.

 

Personally I think £3 is appropriate with the cost of handling the call, covering the cost of the credit card charges, P&P etc. (because it's not just the 5 minutes to take the call, and a first class stamp - there are all the overheads, out-sourcers etc. to consider).

 

I really don't get why people get so uppity about the booking fee. It's transparent, and I'd much prefer that to it being hidden in price of the ticket. You also broadly pay for what you use; if I book 10 tickets, it's the same booking fee as booking one.

 

But this is Generation Y - they always want something for 'free'

 

Not always and on the same lines. I can remember booking tickets from Ticketmaster a few years ago and I was charged a 'Handling Fee', but the handling fee was 'per ticket'. So, the tickets were sent in one envelope, handled by the same person but they charged per ticket. Now if that isn't unfair then I don't know what is. I don't know if Ticketmaster still operate this way but I called their customer service and met with a total wall of resistance.

 

Basically, yes that's right we charge per ticket to handle them. We have never denied this....blah, blah, blah.

 

Effectively, they were quite blunt and had no ethical issue with it. I had no choice but to accept that or else I didn't get a ticket.

Posted
I find it odd that had the tickets been £3 dearer with no booking fees people would have had no complaints.

 

It is the fairest way to levy any additional charge, with the people using the service, paying for that service. The alternative is for those who don't use the service to subsidise those that do!

Posted
It is the fairest way to levy any additional charge
here's an idea. Give fans a break and not levy a charge full stop. I certainly don't fancy paying a levy on top of the £40+ Chelsea and the like want these days.
Posted
The clue is in the bold first paragraph:

 

"Excessive" fees for using a debit or credit card to buy items such as travel or cinema tickets will be banned by the end of 2012, under government plans."

 

A booking fee to cover the cost of executing the transaction is perfectly legal and will remain so. You can have an argument about how much a booking fee should be, but there's no law that prevents you setting it at whatever level you want.

 

Personally I think £3 is appropriate with the cost of handling the call, covering the cost of the credit card charges, P&P etc. (because it's not just the 5 minutes to take the call, and a first class stamp - there are all the overheads, out-sourcers etc. to consider).

 

I really don't get why people get so uppity about the booking fee. It's transparent, and I'd much prefer that to it being hidden in price of the ticket. You also broadly pay for what you use; if I book 10 tickets, it's the same booking fee as booking one.

 

But this is Generation Y - they always want something for 'free'

 

They also charge £3.00 if you book online so you do the work yourself and basically then pay 3 quid for a stamp !

IMHO they should include all costs in the ticket price then there would be no discussion. You get what you see and you see what you get, in a clear and transparent way !!!

Posted
Buy tickets from the ticket office at St Mary's and you don't have to pay it.
unless it's a bubble game then they you charge half the fee or some reason, only this time you don't get a stamp.
Posted
Buy tickets from the ticket office at St Mary's and you don't have to pay it.

 

Thats handy for people who dont live locally isnt it you nugget.

Posted
They also charge £3.00 if you book online so you do the work yourself and basically then pay 3 quid for a stamp !

IMHO they should include all costs in the ticket price then there would be no discussion. You get what you see and you see what you get, in a clear and transparent way !!!

 

Errmmm no.

 

When you book online there are servers to pay for, and then all the other costs are the same (stuffing costs, card charges, postage etc.).

 

How it can be transparent when it's hidden in the ticket price I don't know?

Posted
Thats handy for people who dont live locally isnt it you nugget.
Exactly mate, that's my main problem with it, it's a disproportionate charge on those fans that don't live close enough to St Marys.
Posted
Buy tickets from the ticket office at St Mary's and you don't have to pay it.

 

Bit difficult when you live 80 miles away. The issue I have with the fee is those who already have a higher cost per game with travel costs have no choice but to pay it, it penalises fans from our oft quoted wide spread catchment area who are not locals, and if you want to fill St Marys you need us.

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