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Are people still waiting for Pompey ticket email?


1976_Child

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Anyone else think the reason they're going slow on this is so when it becomes clear that "all taken up" means "we decided not to release the ones we had left after the second ballot" they can claim there "isn't time to process a third phase of applications anyway"?
No, as they've said a while ago that no more tickets will be on sale, and suggested that there are no more tickets left to sell, so they won't go back on that. I think what happened is they expected all the tickets to sell in the first ballot and have struggled to cope since then, so any remaining tickets will get returned without them admitting it.
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Surely the "wrong names" won't make any difference, half the people there won't have tickets matching their names?

 

They will, the names of all applicants (not the lead applicant) are on the bus tickets and its the only way they will know that match tickets are being given to the people who actually applied.

 

Otherwise anyone could turn up, and it's not like they can cross-reference the TO database on the bus, is it ?

 

It's going to be chaos one way or another. Just for the record, my favourite new rumour is from a mate who knows a steward, who has said DESPITE what it says on the ticket about 11am, the 12:15 leaving time is still right...

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No, as they've said a while ago that no more tickets will be on sale, and suggested that there are no more tickets left to sell, so they won't go back on that. I think what happened is they expected all the tickets to sell in the first ballot and have struggled to cope since then, so any remaining tickets will get returned without them admitting it.

 

That's what I mean, they're saying there aren't any more tickets, that they won't sell any more, and making this 2nd phase go slowly is justification for not releasing any that were left over - they've never said "sold out", only "all taken up".

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They're not being asked to split f!!king atoms are they? I guess every man and his dog in the 2nd ballot will be at the TO around 2.45 tomorrow after pool game asking the same question. Could have been solved with an article on the OS explaining a delay in the 2nd ballot. Would save all sorts of confusion.

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Okie doke, I've just been to the ticket office to get Brighton tickets, took a punt on getting Pompey Bus from 2nd ballot whilst I was there (it's on my online history).

 

Spoke to some geek kid, asked me if I'd had the email, I blatantly just lied to see what would happen, he got his supervisor over, they printed me 3 bus tickets for the right bus - job done ? Well, no, because the number on the ticket was my ST number and the names on the bus ticket were me and two linked people, all of whom already have different bus tickets from the first ballot, and none of whom would actually be on that bus when they were handing out the tickets - so no use to my +1s who actually would have been on the bus.

 

I decided it wasn't worth the hassle for my mates on the bus, went to a different window and had the helpful TO person look up the people who were meant to be on the tickets - whilst this was going on, someone in the TO announced to all and sundry "BUT WE HAVEN'T PROCESSED THE SECOND BALLOT YET" - meaning they haven't sent ANY 2nd Ballot emails - and she said she'd have to wait for me to get the email to get the bus tickets with the right names on.

 

What a shambles. Luckily I went for Brighton tickets anyway, or it would have been a complete waste of time - but if they don't get the second ballot emails out before tomorrow there will be some annoyed non-Southampton-based fans.

 

FWIW I parked on the road, didn't pay the 15 min charge...

 

I've just had a think about this, and remembered that the 2nd ballot application was in the names of the ST holders and not the people who will be +1s, so maybe the names of the "applicants" will be the ST holders and not the people you've applied on behalf of, because... well, I don't recall ever having to give out the names of the people I applied on behalf of.

 

So, logically, on the +1 buses, they don't have the names of ANY of the +1 people who will be on those buses (only the ST holders or +4 away non ST holders) - which actually means that absolutely anyone can turn up on those buses and get a ticket by claiming they are the +1 of someone whose name is read out. Also, there's no particular reason why the people I applied for would know the names of the ST holders who they were +1s of (friends of a friend) so that's shambolic as well. It also means I should have left with the tickets when I had the chance...

 

There was a letter given out with the Bus Tickets, didn't get the chance to read it though, maybe that clarifies it.

Edited by The9
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They will, the names of all applicants (not the lead applicant) are on the bus tickets and its the only way they will know that match tickets are being given to the people who actually applied.

 

Otherwise anyone could turn up, and it's not like they can cross-reference the TO database on the bus, is it ?

 

It's going to be chaos one way or another. Just for the record, my favourite new rumour is from a mate who knows a steward, who has said DESPITE what it says on the ticket about 11am, the 12:15 leaving time is still right...

 

See my post above for my u-turn on this, you're right that all the +1 buses won't have the right names on them, they'll only have ST holders instead of +1s.

 

Of course SOME of the 4+ aways people, presumably also on the +1 buses, WILL have their own names, which confuses matters further.

 

I'd still be inclined to think if you're meant to be on an ST-only bus and go on a +1 bus or vice versa you're running the risk of one of you not getting a ticket - most likely if you're the +1 on the ST only bus.

Edited by The9
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When I phoned the ticket office at the begining of the week I was told that anybody could come down and, provided they had my name, membership number and address, could collect my coach tickets for me, regardless of having recieved an e-mail.

 

If (as the9 posted), they are getting shirty if you don't have your e-mail confirmation there are going to be a LOT of problems.

 

If people are not able to pick up their tickets at the game tomorrow, or potentially even worse, different windows are allowing different things there will be pandemonium.

 

How do they expect any fans who don't live / work within a few minutes of the stadium to be able to collect tickets in midweek, especially if they don;t end up having all of the e-mails sent out until Tuesday/Wednesday (which wouldn't surprise me at this rate).

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That's what I mean, they're saying there aren't any more tickets, that they won't sell any more, and making this 2nd phase go slowly is justification for not releasing any that were left over - they've never said "sold out", only "all taken up".
But you're suggesting they're going to try to use some sort of "justification", my point is that they've now said "all taken up", they can't then turn around and say the 2nd ballot took too long. I think we'll have sold enough for it to be very difficult to tell in the ground if there was a complete sell out or not, with a load of stewards on either side of us squeezing us in, but the fact they have never announced our allocation, never said we've sold out, I haven't heard of anyone actually being unsuccessful, suggests strongly that we haven't sold out and generally our ticket office don't have a clue!
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Not so much getting shirty that you don't have confirmation, they actually printed them for me - I gave them back because I THOUGHT they had the wrong names on, but it seems they didn't. But the fact someone said they hadn't sent 2nd Ballot emails out meant they hung onto the tickets anyway.

 

It genuinely seems like none of them know exactly what they're meant to be doing.

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But you're suggesting they're going to try to use some sort of "justification", my point is that they've now said "all taken up", they can't then turn around and say the 2nd ballot took too long. I think we'll have sold enough for it to be very difficult to tell in the ground if there was a complete sell out or not, with a load of stewards on either side of us squeezing us in, but the fact they have never announced our allocation, never said we've sold out, I haven't heard of anyone actually being unsuccessful, suggests strongly that we haven't sold out and generally our ticket office don't have a clue!

 

Can't argue with much of that.

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Fair enough, but shirty or otherwise, if people can't collect their tickets at the last home game before then there will be huge problems.

 

For one, I won't have another oportunity to collect them (or have somebody collect them for me) and so wouldn't be able to go.

 

They are almost certainly going to have to have a collection window (or similar) open on the Sunday morning of the match as they will definitely have tickets uncollected.

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See my post above for my u-turn on this, you're right that all the +1 buses won't have the right names on them, they'll only have ST holders instead of +1s.

 

Of course SOME of the 4+ aways people, presumably also on the +1 buses, WILL have their own names, which confuses matters further.

 

I'd still be inclined to think if you're meant to be on an ST-only bus and go on a +1 bus or vice versa you're running the risk of one of you not getting a ticket - most likely if you're the +1 on the ST only bus.

I reckon it won't be far off 40/50% of people that won't have tickets in their name, they can't. I'd imagine its a case of turn up at St Marys (or Winchester/Bursledon), find your bus, show ticket to get on bus. Sit on bus. Half way into journey steward comes along and hands out a ticket per person. I'm sure someone, somewhere will have mis-counted though.
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This is an absolute joke. We have not received an email telling us that we have been successful in our application or not. So if it was not for the fact that I have been on here and checking my online record on a daily basis, I would not have anyway of knowing my account has been debited for the two tickets plus bus fair.

 

When we called up they confirmed that we did not need the email (but couldn't explain how I should know I have two tickets as the application was done by post not online) and said that we had to drive 9 hours from Cheshire and back, there were no exceptions and no way they could stick them in the post.

 

I may be able to get a family member to pick up the tickets but she is not going to have any print outs, just the confirmation number and our address. I will then have to stop by that family members house on the morning of the game (as this will involve small talk etc we will now have to leave even earlier) as the ticket office won't be open.

 

I know it is pretty much one girl working hard to do this and not her fault. However, it should never have been organised in this way causing her and us a lot of time and stress. A complete shambles!

 

This could all have been avoided if either a) All tickets were posted and the cost added to the booking fee/price of the ticket. b) The ticket office opened for an hour or so on the morning of the game so that people who were not local could collect their tickets.

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See my post above for my u-turn on this, you're right that all the +1 buses won't have the right names on them, they'll only have ST holders instead of +1s.

 

Of course SOME of the 4+ aways people, presumably also on the +1 buses, WILL have their own names, which confuses matters further.

 

I'd still be inclined to think if you're meant to be on an ST-only bus and go on a +1 bus or vice versa you're running the risk of one of you not getting a ticket - most likely if you're the +1 on the ST only bus.

 

I'm glad I read on and saw your U-turn. I too, was down there this morning at about 11.15 (2nd window from the right) and after getting my Brighton tickets, asked the girl if she would check for my 2nd application.

 

She replied in the time-honoured unhelpful manner. "I cant check now as there is a queue."

 

There were about 6 people waiting and 5 windows open, so I waited to speak to Lee Hetherington who told me that I was successful and set up a password for this on-line malarkey, which has been beyond my capabilities.

 

Back home, I've checked and nothing about the 2nd ballot appears. I'm none the wiser.

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I reckon it won't be far off 40/50% of people that won't have tickets in their name, they can't. I'd imagine its a case of turn up at St Marys (or Winchester/Bursledon), find your bus, show ticket to get on bus. Sit on bus. Half way into journey steward comes along and hands out a ticket per person. I'm sure someone, somewhere will have mis-counted though.

 

Given the shambolic lack of communication so far I'd be surprised if the stewards were all operating the same processes...

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I reckon it won't be far off 40/50% of people that won't have tickets in their name, they can't. I'd imagine its a case of turn up at St Marys (or Winchester/Bursledon), find your bus, show ticket to get on bus. Sit on bus. Half way into journey steward comes along and hands out a ticket per person. I'm sure someone, somewhere will have mis-counted though.

 

I can see it now, some dopey steward looking perplexed when he realises there are only 48 tickets on the bus of 52 or something...

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Given the shambolic lack of communication so far I'd be surprised if the stewards were all operating the same processes...

 

i was talking to a friend of a friend after the Hull game who is a steward, he has refused to work for skates away and said the club had been practically begging them to do it to get enough volunteers, the main jist seems to be on top of their normal work of sitting around looking at fans they are also going to be a figure head on the bus checking bus tickets and handing out match tickets which is a bit more than their normal role, then once at the ground they will have to work with the skates and follow instructions on what to do

 

it all adds to the amatuerness of the operation, can you imagine on the bus they run out of tickets with still a couple of people to go!! hahah i guess they'd just let you in once at Fratton anyway

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So for the people that have collected bus bases, can you confirm if names are printed on them?

 

I used a (female) friends season ticket and planned to bring someone else along but now unsure if I'll get away with it!!

 

the lead name is on them, but you'll be fine as they won't know if you are a season ticket holder or a plus 1 so nothing to worry about

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Only notified of a ticket in 2nd ballot on Wednesday ..... unable to make game on Saturday so as I work in Bournemouth, am going to have to take time off to collect ticket !!! Beginning to wish I had not bothered applying :(

 

You won't if we win.

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i was talking to a friend of a friend after the Hull game who is a steward, he has refused to work for skates away and said the club had been practically begging them to do it to get enough volunteers, the main jist seems to be on top of their normal work of sitting around looking at fans they are also going to be a figure head on the bus checking bus tickets and handing out match tickets which is a bit more than their normal role, then once at the ground they will have to work with the skates and follow instructions on what to do

 

it all adds to the amatuerness of the operation, can you imagine on the bus they run out of tickets with still a couple of people to go!! hahah i guess they'd just let you in once at Fratton anyway

I'm still not sure if they'll bother even making us go through the turnstyles anyway. As long as you're on a bus, I'd really expect match tickets not to really be a problem. Can definitely imagine them getting the numbers wrong though.
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They will, the names of all applicants (not the lead applicant) are on the bus tickets and its the only way they will know that match tickets are being given to the people who actually applied.

 

Otherwise anyone could turn up, and it's not like they can cross-reference the TO database on the bus, is it ?

 

It's going to be chaos one way or another. Just for the record, my favourite new rumour is from a mate who knows a steward, who has said DESPITE what it says on the ticket about 11am, the 12:15 leaving time is still right...

 

Well thats not going to work for me then, as I got my ticket on the first ballot using my season ticket details, applied for the second ballott for my daughter using my name & ST details, so my name is on both tickets but we are not on the same bus?????

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Incidentally I just found the letter they gave me in my pocket. Before I gave the tickets (+ 1s with the ST holders names on in 3 different names) back.

 

Will try and upload when I can get near a laptop, but other than instructions to be there 30 mins before the buses leave there's not much of note, certainly nothing clarifying the names on the tickets, etc.

Edited by The9
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Got a ticket showing on my online history (bus 25) but still no email, as seems the norm for those on the second ballot. Going to the game tomorrow and I'm going to attempt to pick my bus ticket up although reading all the above suggests that I'd be wasting my time. Happen to have a day off work on Wednesday but I'd rather not waste three hours of it travelling to and from Southampton!

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I am on bus 1 from Bursledon. Picked up tickets today and luckily Brighton as well. Phones were ringing in the office, the guy serving me turned to a girl and told her to take the phones off the hook as they were annoying.

 

Checked the tickets tonight and 2 are mixed up, against my sons name it says adult, and against my friends name it says child.

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Fair enough, but shirty or otherwise, if people can't collect their tickets at the last home game before then there will be huge problems.

 

For one, I won't have another oportunity to collect them (or have somebody collect them for me) and so wouldn't be able to go. if its of any help clapham saint my son is going down to get ours in the week,if your interested,ill get him to pick yours up.pm me if you can,for some reason im unable to pm you

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if its of any help clapham saint my son is going down to get ours in the week,if your interested,ill get him to pick yours up.pm me if you can,for some reason im unable to pm you

 

Thank you for the offer. My Mum tried to pick the tickets up for me before the game today only to be told that the second ballot hadn't been finalised yet!

 

She phoned me and passed the phone to the girl in the ticket office. I pointed out that I had a confirmation showing on my on-line account (which my Mum had a print out of with her) and she then changed to say that the ticket hadn't yet been printed.

 

After I kicked off about not having any other opportunity to collect the tickets before the day of the game, she said that the ticket office would be open on the day of the match and that I could collect them then.

 

I'm sure that there was a previous announcement that the ticket office would NOT be open on the day and so if they have been forced to change this they have done a p*ss poor job of making it public.

 

I'm sure I will make it to the game (fingers crossed) but this is winding me up so much. I'm really f***ing angry.

 

You'd think they were writing every coach ticket out by hand as I can;t see any reason why printing 2-3000 bus tickets should take more than a day or two at most with even partial automation.

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If they do open the office on the day of the gam it makes this whole balls up an even bigger disgrace because of all the people who aren't going because they couldn't make it down here to pick up tickets due to travelling distance.

Who is actually in charge of the TO now David Luker has left?

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Thank you for the offer. My Mum tried to pick the tickets up for me before the game today only to be told that the second ballot hadn't been finalised yet!

 

She phoned me and passed the phone to the girl in the ticket office. I pointed out that I had a confirmation showing on my on-line account (which my Mum had a print out of with her) and she then changed to say that the ticket hadn't yet been printed.

 

After I kicked off about not having any other opportunity to collect the tickets before the day of the game, she said that the ticket office would be open on the day of the match and that I could collect them then.

 

I'm sure that there was a previous announcement that the ticket office would NOT be open on the day and so if they have been forced to change this they have done a p*ss poor job of making it public.

 

I'm sure I will make it to the game (fingers crossed) but this is winding me up so much. I'm really f***ing angry.

 

You'd think they were writing every coach ticket out by hand as I can;t see any reason why printing 2-3000 bus tickets should take more than a day or two at most with even partial automation.

 

Just the same for me. Don't live in Southampton so only opportunity to get tickets was today. Not had e-mail so thought I would ask anyway. Was told my tickets were not ready, was then told the TO would be open from 9am on the 18th to get tickets then. Seems there could be a lot of people queuing then on Sunday morning just to get coach tickets. Complete balls up all round by the ticket office IMHO.

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