Steeleye Saint Posted 29 November, 2011 Posted 29 November, 2011 My daughter, who is coming down after work from London for the game tonight forgot to take her ticket this morning - I've phoned the ticket office to see about a replacement and the charge is £10! I think that is outrageous. Not a good PR move by the club. I'm afraid I see this club, when we get back to the Prem, overcharging in other ways too. If that happens then I'll walk away. There's bound to be some smart arse who says " She shouldn't have forgotten her ticket should she?" But for a little bit of cardboard and what, half a minute of someone's time is £10 justified?
Turkish Posted 29 November, 2011 Posted 29 November, 2011 What's the problem with this? If you lose your train ticket you have to pay for another one. You should be glad that it's only a £10 and not the full price which is what some companies would. THis is fantastic news and another of example of Corteses great chairmanship, he really does care about us doesn't.
Saintandy666 Posted 29 November, 2011 Posted 29 November, 2011 That's pretty poor. For a piece of card which won't cost more than a few pennies to print.
Window Cleaner Posted 29 November, 2011 Posted 29 November, 2011 My daughter, who is coming down after work from London for the game tonight forgot to take her ticket this morning - I've phoned the ticket office to see about a replacement and the charge is £10! I think that is outrageous. Not a good PR move by the club. I'm afraid I see this club, when we get back to the Prem, overcharging in other ways too. If that happens then I'll walk away. There's bound to be some smart arse who says " She shouldn't have forgotten her ticket should she?" But for a little bit of cardboard and what, half a minute of someone's time is £10 justified? Out of interest what happens to the old ticket in these cases ? Anyone know how it is rendered unusable?
Appy Posted 29 November, 2011 Posted 29 November, 2011 Nothing wrong with it. They aren't to know your daughter hasn't given the ticket to someone else to use.
Turkish Posted 29 November, 2011 Posted 29 November, 2011 That's pretty poor. For a piece of card which won't cost more than a few pennies to print. It really isn't. What is to stop people pretending to have lost their ticket and buying another one for £10 and giving it to their friend? Cortese is showing his trust for us by doing this.
Saintandy666 Posted 29 November, 2011 Posted 29 November, 2011 It really isn't. What is to stop people pretending to have lost their ticket and buying another one for £10 and giving it to their friend? Cortese is showing his trust for us by doing this. Good point well made. But I'm sure they could try and keep track of this somehow. Whatever happened to the card swipe system???
Turkish Posted 29 November, 2011 Posted 29 November, 2011 Good point well made. But I'm sure they could try and keep track of this somehow. Whatever happened to the card swipe system??? I'm pretty sure they only record tickets for home games on your record if you ask them to do it. I'm sure i was told by someone who used to work at the club that the card swipe system wasn't cost effective to install. Although we'll probably need it when we are turning 15,000 away every week in the premier league.
Window Cleaner Posted 29 November, 2011 Posted 29 November, 2011 It really isn't. What is to stop people pretending to have lost their ticket and buying another one for £10 and giving it to their friend? Cortese is showing his trust for us by doing this. Well the seat wouldn't be available of course but for a non-sell out game I guess you could just hang about a bit in the concourses and then take up whatever seat was free a few minutes after the start of the game.Have to make it look like you'd been puking up in the bogs or something though otherwise the stewards would cotton on.
ant Posted 29 November, 2011 Posted 29 November, 2011 (edited) It is a lot of money but in many other instances forgetting or losing a ticket would simply be tough luck. Most larger gig venues certainly wouldn't let you in without one. It could be argued that the £10 fee is the minimum required to prevent anybody trying any funny business as there's a large element of faith being put into the honesty of the customer. Well the seat wouldn't be available of course but for a non-sell out game I guess you could just hang about a bit in the concourses and then take up whatever seat was free a few minutes after the start of the game.Have to make it look like you'd been puking up in the bogs or something though otherwise the stewards would cotton on. There's two lads that do exactly that in the seat next to mine, definitely got some kind of swizz going on. Edited 29 November, 2011 by ant
Turkish Posted 29 November, 2011 Posted 29 November, 2011 Well the seat wouldn't be available of course but for a non-sell out game I guess you could just hang about a bit in the concourses and then take up whatever seat was free a few minutes after the start of the game.Have to make it look like you'd been puking up in the bogs or something though otherwise the stewards would cotton on. And in the Northam where everyone is stood it wouldn't matter anyway, just get everyone to budge up a bit, easily fit another 5 or 6 people a row in. We managed it at the Dell for the Arsenal last game
Big Bad Bob Posted 29 November, 2011 Posted 29 November, 2011 I forgot my ticket once, paid £10 for a replacement, then presented the original at the TO and got my £10 back. That was a couple of years ago mind but I'm sure that that hasn't changed
channonball Posted 29 November, 2011 Posted 29 November, 2011 They did this to me, when I came back from London for the West Ham game. I've vowed to get my own back and have decided at some point in the future I will take a friend along and get them a £10 ticket. Only fair in my book.....
Turkish Posted 29 November, 2011 Posted 29 November, 2011 They did this to me, when I came back from London for the West Ham game. I've vowed to get my own back and have decided at some point in the future I will take a friend along and get them a £10 ticket. Only fair in my book..... If you're happy to steal from the club on your consience be it....
channonball Posted 29 November, 2011 Posted 29 November, 2011 Hardly stealing as I would have paid £20 for a ticket worth not much more. I pump more than enough money into the club thank you!!
Saint_clark Posted 29 November, 2011 Posted 29 November, 2011 Hardly stealing as I would have paid £20 for a ticket worth not much more. I pump more than enough money into the club thank you!! It's not like the club are forcing you to pay an extra tenner. Just don't forget your ticket.
channonball Posted 29 November, 2011 Posted 29 November, 2011 If the club weren't so greedy I wouldn't try and get my money back by other means. Everyone makes mistakes.
Saint_clark Posted 29 November, 2011 Posted 29 November, 2011 If the club weren't so greedy I wouldn't try and get my money back by other means. Everyone makes mistakes. As has already been stated, the vast majority of other ticket-based events would charge you full price. If they didn't charge at all they'd get hundreds of greedy people "losing" their ticket every game and giving the replacement to their mate.
The9 Posted 29 November, 2011 Posted 29 November, 2011 If I remember correctly the policy USED to be in practice that you got the first one free, if you messed up again then they charged you. I've never been charged for a duplicate by Saints, and I think I've (legitimately I might add) had 2 of them due to tickets getting lost in the post. None of this was under the current regime though. Then again Forest charged me full price for 2 more seats last time I went when the tickets disappeared between the hotel and the ground, and I even knew the bloody seat numbers of those.
S-Clarke Posted 29 November, 2011 Posted 29 November, 2011 They have always charged £10 per re-print. What's the issue here? It should teach people to be a little more careful in looking after it!
The9 Posted 29 November, 2011 Posted 29 November, 2011 They have always charged £10 per re-print. What's the issue here? It should teach people to be a little more careful in looking after it! The issue here is that "they" (the club) haven't. Though I'm sure the current lot have.
stevegrant Posted 29 November, 2011 Posted 29 November, 2011 My understanding of the situation in the past was that the club would issue you a duplicate ticket for a fee (whether it's £10, £20 or whatever is irrelevant), which would be refunded to you on production of the original at the ticket office at a later date. That way, they would have proof that you hadn't just got an extra ticket for a mate on the cheap.
Big Bad Bob Posted 29 November, 2011 Posted 29 November, 2011 The issue here is that "they" (the club) haven't. Though I'm sure the current lot have. Ahem I forgot my ticket once, paid £10 for a replacement, then presented the original at the TO and got my £10 back. That was a couple of years ago mind but I'm sure that that hasn't changed I got charged £10 for a replacement in the P/L days, so wellllll before the current regime. And like I said, once I produced my unused original ticket, I got my £10 back..
Steeleye Saint Posted 29 November, 2011 Author Posted 29 November, 2011 Will give that a go - thanks BBB!
warsash saint Posted 29 November, 2011 Posted 29 November, 2011 'The grabbing hands, grab all they can'
Lord Duckhunter Posted 29 November, 2011 Posted 29 November, 2011 Happened to me at the Brighton game. Went down the office and they gave me the 2 I left at home for £10 each, even though my lad’s ticket was only £10 in the first place. I asked them about producing the originals and getting my £20 back, but they said they only did that for Season ticket holders who forget their tickets. At the end of the day, it was my fault I left the tickets at home and my mistake cost me £20.00
ecuk268 Posted 29 November, 2011 Posted 29 November, 2011 I was going to Paris on Eurostar with wife and son. Got to Waterloo and realised I didn't have the tickets. Cost me £45.00 in total for replacement tickets (but my son did see Eric Cantona lurking in the booking hall and got his autograph).
trousers Posted 29 November, 2011 Posted 29 November, 2011 Erm...I mislaid the 2 tickets that were sent to me for the Notts forest game and phone up the ticket office begore I left. They said "no problem, we'll issue duplicates when you get here". At no point did I get told about a £10 replacement charge. I'm now off to check my card statement in case they deducted anything without telling me!
Window Cleaner Posted 29 November, 2011 Posted 29 November, 2011 Erm...I mislaid the 2 tickets that were sent to me for the Notts forest game and phone up the ticket office begore I left. They said "no problem, we'll issue duplicates when you get here". At no point did I get told about a £10 replacement charge. I'm now off to check my card statement in case they deducted anything without telling me! Sshhhh, or there'll be a witch hunt for that lost £20
Fan The Flames Posted 29 November, 2011 Posted 29 November, 2011 This has come up before and its because duplicate tickets were abused in the past.
VectisSaint Posted 29 November, 2011 Posted 29 November, 2011 Sorry to say that I don't consider this unreasonable at all. It is actually very good that the Club provides a replacement ticket service at all, good PR in my view. Most organisations would do no such thing. The alternative would have been to pay for a new ticket. Just because a ticket is printed on a piece of card doesn't mean the cost should be a couple of pence.
dannysfc Posted 29 November, 2011 Posted 29 November, 2011 Well I managed to lose my ST for some reason and I rang them up as that was before the Midboro game I think n they said that they'd do a replacement one for me which they did so I now have a duplicate ST now for the remainder of the season and will just renew again when the time comes round again! Also as a Bonus they let Me n My Mate in for Free as he's got a ST with me so that was Good!
Legod Third Coming Posted 29 November, 2011 Posted 29 November, 2011 I forgot my tickets to Ascot one year many years ago. They charged me full value (about £80) but said when I sent the unused tickets to them they would refund me. And they did. Simple. Cost me nothing in the long run. It's called customer service. It's pretty simple and is worth a great deal in the long term...
Norm Posted 29 November, 2011 Posted 29 November, 2011 If you're happy to steal from the club on your consience be it.... Have a peek at post number 11. Pot/kettle/black spring to mind!
Turkish Posted 29 November, 2011 Posted 29 November, 2011 Have a peek at post number 11. Pot/kettle/black spring to mind! Do I say not as I do Norm.
Saints foreva Posted 29 November, 2011 Posted 29 November, 2011 My mates little brother lost his "match day 10" piece from his season ticket and the club told him to pay an extra £10 or miss the match. Poor kid didn't have the money so missed the match. Very poor from the club imo considering he had his season ticket on him.
SaintNeil90 Posted 30 November, 2011 Posted 30 November, 2011 The club loses alot of money from people claiming to have forgotten their ticket but then giving the 'extra' ticket to a mate. To counter this then put a charge on it. If you dont want to pay it, dont forget your bloody ticket!
Saint_clark Posted 30 November, 2011 Posted 30 November, 2011 My mates little brother lost his "match day 10" piece from his season ticket and the club told him to pay an extra £10 or miss the match. Poor kid didn't have the money so missed the match. Very poor from the club imo considering he had his season ticket on him. Did neither you or his older brother have a tenner he could borrow/have?
COMEONYOUREDS Posted 30 November, 2011 Posted 30 November, 2011 They gave me a free replacement 2 seasons ago. It does say in the book (as it did in 2009) £10 charge which is fair enough IMO
Kaiser Soze Posted 30 November, 2011 Posted 30 November, 2011 It's astonishing the number of "forgotten" season tickets when we have a sell out....
Saints foreva Posted 30 November, 2011 Posted 30 November, 2011 Did neither you or his older brother have a tenner he could borrow/have? I found out after the game, but my mate was already in the ground when he found out about his little brother being rejected. He went to see a steward but the steward told him that he would also be charged £10 to re-enter the ground if he leaves. If the kid had his season ticket on him (which he did) then I don't see why he should asked to pay an extra £10 to enter the ground just because that "match day 10" bit has gone missing. The club should actually do what most clubs in England do and give Season Ticket holders a card, not some crappy voucher booklet.
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