rocknrollman no2 Posted 6 November, 2011 Share Posted 6 November, 2011 Has anyone ever had any trouble getting refunds on a matchday ticket before? Some friends of mine had some bad news on the day of the Middlesbrough game,so went to the ticket office to get a refund,as they couldnt now go to the game.The lady at the ticket office said they had to put it in writing to get a refund,which they later did. But now a letter has come,stating that if a ticket is presented for a refund 24 hours before a match,no refund will be given.The letter also said that this was yet another new policy from the club,yet i cant see anything on the official website? Seems a bit harsh if true.Surely this is a wrong way to treat a loyal fan? Link to comment Share on other sites More sharing options...
MorningtonCrescent Posted 6 November, 2011 Share Posted 6 November, 2011 A notice went up on the ticket office window at the same time as the OS announced that sales from 2pm on matchdays would only be for match tickets for that days game. Not sure why this wasn't also mentioned on the OS announcement - but it only states that "refunds are no longer available from the ticket office window - they must be put in writing to the ticket office manager". Nothing about a 24 hour moratorium.... or any specific change to the policy of refunding on request. I've always been quite at ease with the changes to pricing/fees/parking etc as I could see a valid reason for the majority - a business needs to cover certain costs and charges and be equitable with other events pricing structures... This, however, is a massive howler on behalf of SFC. If they are changing the rules, they should at least tell people, even if done in a less than transparent manner (as before).... To be fair to SFC - I've always been amazed at how happy they are to refund tickets! Some sort of credit/gift voucher would be what many would expect, not a cash refund. BTW - the notice on the TO window makes no differential betweeen home and away tickets..... Link to comment Share on other sites More sharing options...
HedgeEnder Posted 6 November, 2011 Share Posted 6 November, 2011 The club used to allow refunds for home or away games (I've done it myself) but now the policy is no refunds allowed however you can 'appeal' in writing and you may, or may not, be successful Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now