Thedelldays Posted 3 September, 2011 Share Posted 3 September, 2011 I ordered an ipad online last week.. I was working late yesterday and it was (apparently) delievered by UPS. in their tracking thingy, it has been signed for by a neighbour. (which I never asked for) and me neighbour who I have known very well for 6 years claims straight up that nothing was delivered.. so, I have UPS claiming it was signed for..my neighbour swearing blind that nothing was delivered..I dont have anything and £650 out of pocket.... where do I stand..? Link to comment Share on other sites More sharing options...
Baj Posted 3 September, 2011 Share Posted 3 September, 2011 Firstly, ask for a copy of the signature! Link to comment Share on other sites More sharing options...
Thedelldays Posted 3 September, 2011 Author Share Posted 3 September, 2011 i have it on the parcel tracker....they have uploaded it and it is like a 5 year old has drawn two little lines..that is it Link to comment Share on other sites More sharing options...
buctootim Posted 3 September, 2011 Share Posted 3 September, 2011 Dunno where you stand legally (although I assume you could demand UPS reimburse you since you didnt ask them to assign the delivery to anyone else). However maybe the 3g provider could track the location of the Ipad. Then youd likely know if it was ever delivered or the neighbour nicked it. Link to comment Share on other sites More sharing options...
Thedelldays Posted 3 September, 2011 Author Share Posted 3 September, 2011 Dunno where you stand legally (although I assume you could demand UPS reimburse you since you didnt ask them to assign the delivery to anyone else). However maybe the 3g provider could track the location of the Ipad. Then youd likely know if it was ever delivered or the neighbour nicked it. its sim free Link to comment Share on other sites More sharing options...
Crazy Diamond Posted 3 September, 2011 Share Posted 3 September, 2011 I've done some digging and a poster on Yahoo Answers has said: "UPS will pay for a replacement item and then proceed to try to collect from your neighbor. We had the same thing happen to us last Christmas when I had two Ninendo DS's delivered to our neighbor. Our neighbor denied having them, so UPS replaced them and then initiated action against our neighbors." I've also read once or twice that UPS make an effort to contact the people they leave things with. Maybe there's some hope for you - sounds a horrible situation to be in. Link to comment Share on other sites More sharing options...
Thedelldays Posted 3 September, 2011 Author Share Posted 3 September, 2011 thanks very much Link to comment Share on other sites More sharing options...
buctootim Posted 3 September, 2011 Share Posted 3 September, 2011 its sim free Aah. Actually thinking about it, this isnt your problem, its the problem of whoever you bought it from. You have a contract with them to supply you with an ipad in exchange for the cash you paid. They havent delivered. UPS back you up about this and say the neighbour got it. Ergo you havent recived your ipad and they still need to supply you with one. Its the vendors responsibility to retrieve it from the neighbour or from their contractor (UPS), not yours. Hassle the vendor. If you bought it with a credit card get the credit card company to chase them up for you. Link to comment Share on other sites More sharing options...
stu0x Posted 3 September, 2011 Share Posted 3 September, 2011 Its UPS's job to get the item to you, not your neighbour. Legally you are bulletproof. Demand another iPad from the vendor. The courier's performance (or otherwise) is their problem, not yours. Link to comment Share on other sites More sharing options...
View From The Top Posted 3 September, 2011 Share Posted 3 September, 2011 Under the distance selling regulations you have not been in receipt of the goods you ordered and therefore the seller must either supply the goods or reimburse. The delivery address on the order was your own and as it wasn't delivered to that address you're bullet proof. Link to comment Share on other sites More sharing options...
Thedelldays Posted 3 September, 2011 Author Share Posted 3 September, 2011 Under the distance selling regulations you have not been in receipt of the goods you ordered and therefore the seller must either supply the goods or reimburse. The delivery address on the order was your own and as it wasn't delivered to that address you're bullet proof. yes, it was from ebay and the delivery address was just my name and my address only....UPS claim my neighbour signed for it and uploaded the electronic signature...that resembles two tine straight lines.... a complete joke Link to comment Share on other sites More sharing options...
View From The Top Posted 3 September, 2011 Share Posted 3 September, 2011 yes, it was from ebay and the delivery address was just my name and my address only....UPS claim my neighbour signed for it and uploaded the electronic signature...that resembles two tine straight lines.... a complete joke Simply open a paypal dispute with the seller and leave it in their court. They are liable until you have the goods. Link to comment Share on other sites More sharing options...
Thedelldays Posted 3 September, 2011 Author Share Posted 3 September, 2011 Simply open a paypal dispute with the seller and leave it in their court. They are liable until you have the goods. already done and emailed UPS and the seller directly...this electronic signature is a joke and the name that was given no one as ever heard of Link to comment Share on other sites More sharing options...
SuperMikey Posted 3 September, 2011 Share Posted 3 September, 2011 Something similar to this happened to me before, sounds like you've taken all the right steps. My new job offers vouchers where I can get an iPad for £275..... just saying! Link to comment Share on other sites More sharing options...
Thedelldays Posted 3 September, 2011 Author Share Posted 3 September, 2011 so, if UPS cant get my goods..how on earth do you get said goods/refund/voucher to get it yourself..??? Link to comment Share on other sites More sharing options...
Spudders Posted 3 September, 2011 Share Posted 3 September, 2011 Firstly, ask for a copy of the signature! i have it on the parcel tracker....they have uploaded it and it is like a 5 year old has drawn two little lines..that is it Those signatures on the electronic thingys are worthless really aren't they! Link to comment Share on other sites More sharing options...
markr27 Posted 3 September, 2011 Share Posted 3 September, 2011 Its UPS's job to get the item to you, not your neighbour. Legally you are bulletproof. Demand another iPad from the vendor. The courier's performance (or otherwise) is their problem, not yours. UPS' policy is to try neighbouring properties, if the consignee at the address on the package is not available to supply a signature. Therefore the company (i.e. the driver) was within his rights to do just that, unless the SHIPPER requests this not to happen. Link to comment Share on other sites More sharing options...
Thedelldays Posted 3 September, 2011 Author Share Posted 3 September, 2011 UPS' policy is to try neighbouring properties, if the consignee at the address on the package is not available to supply a signature. Therefore the company (i.e. the driver) was within his rights to do just that, unless the SHIPPER requests this not to happen. thing is, it could (and has) resulted in this situation by handing over goods to a nameless person (and probably now showing any id)...the person who opened the door could have been someone leaving the building who is not a resident (there are 4 flats in my block) so annoying Link to comment Share on other sites More sharing options...
View From The Top Posted 3 September, 2011 Share Posted 3 September, 2011 UPS' policy is to try neighbouring properties, if the consignee at the address on the package is not available to supply a signature. Therefore the company (i.e. the driver) was within his rights to do just that, unless the SHIPPER requests this not to happen. UPS regularly leave my parcels next door and I've no issues with that as I know it's the sellers responsibility if owt happens and not mine. Link to comment Share on other sites More sharing options...
Thedelldays Posted 3 September, 2011 Author Share Posted 3 September, 2011 UPS regularly leave my parcels next door and I've no issues with that as I know it's the sellers responsibility if owt happens and not mine. but lets say I never see the ipad from UPS/neighbour...how on earth can you get someone to give you a refund...??? Link to comment Share on other sites More sharing options...
View From The Top Posted 3 September, 2011 Share Posted 3 September, 2011 but lets say I never see the ipad from UPS/neighbour...how on earth can you get someone to give you a refund...??? Let paypal deal with that. Escalate it from dispute to claim. Oh, and always pay with a credit card so you can get your cash back via them if need be. Link to comment Share on other sites More sharing options...
Thedelldays Posted 3 September, 2011 Author Share Posted 3 September, 2011 Let paypal deal with that. Oh, and always pay with a credit card so you can get your cash back via them if need be. which i did...can paypal give me money back..how do you get it back on your credit card i have a master card (halifax) as you can tell, this has never happened to me before Link to comment Share on other sites More sharing options...
Crazy Diamond Posted 3 September, 2011 Share Posted 3 September, 2011 which i did...can paypal give me money back..how do you get it back on your credit card i have a master card (halifax) as you can tell, this has never happened to me before If you used your credit card that can only help you more. If you ring PayPal they're pretty good at this kind of thing in my experience, very friendly too. Link to comment Share on other sites More sharing options...
Thedelldays Posted 3 September, 2011 Author Share Posted 3 September, 2011 reckon ring paypal if it has not turned up monday after work..? Link to comment Share on other sites More sharing options...
scotty Posted 3 September, 2011 Share Posted 3 September, 2011 which i did...can paypal give me money back..how do you get it back on your credit card i have a master card (halifax) as you can tell, this has never happened to me before I have only ever used paypal once. Never again. And dont waste your time trying to ring them. They are ****s of the highest order. Link to comment Share on other sites More sharing options...
View From The Top Posted 3 September, 2011 Share Posted 3 September, 2011 which i did...can paypal give me money back..how do you get it back on your credit card i have a master card (halifax) as you can tell, this has never happened to me before So you've opened a dispute yes? Have you escalated it to a claim? If you haven't then do so. This freezes the money, or deducts it from their account. Paypal then investigate the claim and you will win as long as everything on UPS shows it signed for at another address and the seller has entered into a contract to deliver it to your address. The process may take a week or so but then the ££ will be refunded straightback to where it was debited from. Link to comment Share on other sites More sharing options...
View From The Top Posted 3 September, 2011 Share Posted 3 September, 2011 I have only ever used paypal once. Never again. And dont waste your time trying to ring them. They are ****s of the highest order. I have tens of thousands going through paypal every year and if you know what you're doing it's effortless. Link to comment Share on other sites More sharing options...
shurlock Posted 3 September, 2011 Share Posted 3 September, 2011 [video=youtube;URtQAa3Y-ns] Link to comment Share on other sites More sharing options...
Thedelldays Posted 3 September, 2011 Author Share Posted 3 September, 2011 (edited) So you've opened a dispute yes? Have you escalated it to a claim? If you haven't then do so. This freezes the money, or deducts it from their account. Paypal then investigate the claim and you will win as long as everything on UPS shows it signed for at another address and the seller has entered into a contract to deliver it to your address. The process may take a week or so but then the ££ will be refunded straightback to where it was debited from. cant seem to be able to escalate it to a claim...ffs ah, got to wait 7 days from postage I see Edited 3 September, 2011 by Thedelldays Link to comment Share on other sites More sharing options...
benjii Posted 3 September, 2011 Share Posted 3 September, 2011 Haha. Excellent Curb referencing. Good work. Link to comment Share on other sites More sharing options...
scotty Posted 3 September, 2011 Share Posted 3 September, 2011 I have tens of thousands going through paypal every year and if you know what you're doing it's effortless. When it runs smoothly I'm sure its fine. I wouldnt know, and they still have money from me that I will never see again. If you want to find out how great they are when something goes wrong, just google paypal problems. Its an eye-opener. Link to comment Share on other sites More sharing options...
stu0x Posted 4 September, 2011 Share Posted 4 September, 2011 UPS' policy is to try neighbouring properties, if the consignee at the address on the package is not available to supply a signature. Therefore the company (i.e. the driver) was within his rights to do just that, unless the SHIPPER requests this not to happen. UPS' policy is an irrelevance, their contract is with the vendor, not the consumer Link to comment Share on other sites More sharing options...
View From The Top Posted 4 September, 2011 Share Posted 4 September, 2011 When it runs smoothly I'm sure its fine. I wouldnt know, and they still have money from me that I will never see again. If you want to find out how great they are when something goes wrong, just google paypal problems. Its an eye-opener. Over the last 5+ years I've had a few issues and one case of fraud. All sorted no problem. Paypal isn't an issue if you know how it works. It's when people get stung because they haven't followed the basic outlines it gets messy. Link to comment Share on other sites More sharing options...
Weston Super Saint Posted 4 September, 2011 Share Posted 4 September, 2011 Over the last 5+ years I've had a few issues and one case of fraud. All sorted no problem. Paypal isn't an issue if you know how it works. It's when people get stung because they haven't followed the basic outlines it gets messy. Paypal are useless! I ordered a Nokia N95 from fleebay about four years ago. It was listed as a genuine product etc etc. I received a fake Chinese knock off with dual sim, that looked noticeably different from the real thing! The imei number was from a basic nokia registered in the Ukraine. Paypal told me to go to the police and that's all they could do! I went to the police, they agreed it was a fake, and therefore the law had been broken, they supplied me with a report and ref number. However the fleebay seller did not live at the address he had registered with paypal, so they could do no more. I went back to paypal with all this information, and they told me to get lost! I then went to the ombudsman who controls them, who within a week, had agreed that the phone was fake, and ordered paypal to refund me the money from their own pocket - very satisfying to get that result, but it took six months to get there! Personally, I'll never use paypal again. Link to comment Share on other sites More sharing options...
um pahars Posted 4 September, 2011 Share Posted 4 September, 2011 which i did...can paypal give me money back..how do you get it back on your credit card i have a master card (halifax) as you can tell, this has never happened to me before Personally I would go down the route of getting hold of Halifax Credit cards first. I have been the victim of fraud once (card cloned at a restaurant and flights booked to Lagos the next day), an erronoeous charge (I certainly don't shop with Littlewoods), holiday company going bust (could have claimed from ABTA?ATOL, but credit card was easier) and some faulty goods (cracked microwave and Currys were getting arsey). Rang credit card company each time and they sent me a form to fill in and return. Quick & easy and credit appeared on next statement with no further questions asked. Know people who have said PayPal takes ages and is hard work, so I'd try Halifax first. Section 75 of the Consumer Credit Act makes them jointly liable. Link to comment Share on other sites More sharing options...
View From The Top Posted 4 September, 2011 Share Posted 4 September, 2011 Paypal are useless! I ordered a Nokia N95 from fleebay about four years ago. Quite a lot has changed since then and I quite agree, they were a fraudsters dream. Not so easy know if you know what you're doing. Link to comment Share on other sites More sharing options...
scotty Posted 4 September, 2011 Share Posted 4 September, 2011 Quite a lot has changed since then and I quite agree, they were a fraudsters dream. Not so easy know if you know what you're doing. You keep saying "if you know what youre doing" as if people ought to need to. Weston is quite right, paypal are a bunch of ****s and I wouldnt personally consider using them again. Theres a website called paypalsucks.com that lists literally millions of complaints against them and they all end up with the same strapline. Glad its working out for you though. Link to comment Share on other sites More sharing options...
ecuk268 Posted 4 September, 2011 Share Posted 4 September, 2011 Not quite the same, but I a few years ago I paid £1500 deposit to a loft conversion company who promptly went bust. Fortunately, I'd used Mastercard for the deposit and got it all back quite painlessly. Link to comment Share on other sites More sharing options...
View From The Top Posted 4 September, 2011 Share Posted 4 September, 2011 You keep saying "if you know what youre doing" as if people ought to need to. Weston is quite right, paypal are a bunch of ****s and I wouldnt personally consider using them again. Theres a website called paypalsucks.com that lists literally millions of complaints against them and they all end up with the same strapline. Glad its working out for you though. It's the point though. People send valuable kit via a non signed for method and then get stung for non delivery because they are so tight and want to save a quid or two. In Weston's case it is, and has always been the case that the buyer has to prove an item is fake before a refund is fothcoming. I accept that that is not always easy but is doable and the scenario that Weston had would no longer happen due to changes in procedure. If you ever get fake gear then instead of claiming for fake you should open a "seriously not as described" case and those you always win. I recently got 50% refund via paypal from a holiday that I considered "seriously not as described" as the owners had sold up and moved 2 weeks before we arrived, without informing us, and had taken the Sky boxes and wifi with them. £500 refund later....and we still have a fantastic holiday. As I said, just got to know what you're doing. Link to comment Share on other sites More sharing options...
Thedelldays Posted 4 September, 2011 Author Share Posted 4 September, 2011 The seller has escalated the dispute to a claim himself. He stated that he felt he did everything right and sent the item in the time frame advertised in good faith that a company like UPS would get the item to me efficiently. Paypal have responded and said that they will now investigate the delivery/tracking of said item Any ideas of the likely out come and time scale??? Link to comment Share on other sites More sharing options...
hypochondriac Posted 4 September, 2011 Share Posted 4 September, 2011 Don't really think it's the sellers fault but what should happen is you should get your money back and he should start a claim against UPS. Link to comment Share on other sites More sharing options...
View From The Top Posted 4 September, 2011 Share Posted 4 September, 2011 The seller has escalated the dispute to a claim himself. He stated that he felt he did everything right and sent the item in the time frame advertised in good faith that a company like UPS would get the item to me efficiently. Paypal have responded and said that they will now investigate the delivery/tracking of said item Any ideas of the likely out come and time scale??? As it hasn't been delivered to your address and that shows on the tracking docket which the seller will provide a link to there can only be one outcome, a refund. I'll assume that the UPS docket and subsequent alert email say "left at neighbours" or "left at number----" or similar? The seller must then jump through the UPS hoops to get his money. Link to comment Share on other sites More sharing options...
Thedelldays Posted 4 September, 2011 Author Share Posted 4 September, 2011 Just says on the interpacel website the name who it was left with and my street name. No number. It also has the electronic signature. Which is pathetic by the way. But the name given is not mine nor my neighbours When calling UPS they told me it was signed for by xxxx at number 53. I live at 51. Xxx is adamant they have nothing. There are only 4 flats in my block and never has any of us had a problem before Link to comment Share on other sites More sharing options...
1976_Child Posted 5 September, 2011 Share Posted 5 September, 2011 why the hell are you still taking part in this consumerist nonsense anyway? This is not the time to be spending money on useless, or semi-useless, sh!ite. This is the time to be paying down debt and hunkering down for the storm. You think the economic mess is behind us?? It has hardly started. Get ready. Link to comment Share on other sites More sharing options...
Thedelldays Posted 5 September, 2011 Author Share Posted 5 September, 2011 I have my ipad 2 at fecking last UPS are ****s (or that particular driver is) Link to comment Share on other sites More sharing options...
mcjwills Posted 5 September, 2011 Share Posted 5 September, 2011 I have my ipad 2 at fecking last UPS are ****s (or that particular driver is) Where was the ipad or did UPS have it all along, did they retrieve it from the neighbour. If UPS had it how can they claim it was with someone else. Link to comment Share on other sites More sharing options...
Jonnyboy Posted 5 September, 2011 Share Posted 5 September, 2011 Todays lesson - wait a bit before chucking your toys out the pram and running crying to ebay for a claim. Link to comment Share on other sites More sharing options...
Thedelldays Posted 5 September, 2011 Author Share Posted 5 September, 2011 Where was the ipad or did UPS have it all along, did they retrieve it from the neighbour. If UPS had it how can they claim it was with someone else. no, it was delivered to the wrong street and the wrong number.. luckily the person who lives there was nice enough to drop it round Link to comment Share on other sites More sharing options...
View From The Top Posted 5 September, 2011 Share Posted 5 September, 2011 no, it was delivered to the wrong street and the wrong number.. luckily the person who lives there was nice enough to drop it round 'Kin 'ell! Link to comment Share on other sites More sharing options...
Crazy Diamond Posted 5 September, 2011 Share Posted 5 September, 2011 Phew. Glad to hear it worked out, sounds like a right nightmare scenario. Link to comment Share on other sites More sharing options...
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