Season Tickets

[Nexstar]

TBF we would pretty much sell ST's whatever happened, and it isn't a terrible deal, £16 a game is pretty good. Football has always been expensive at St Marys. This year looks expensive as last year was so good.

 

Plus Brighton have the opposite connundrum. They want to sell as many as possible, in the new stadium, they have been playing in a 7k seater for ages and if they crash and burn in the NPC they won't get a return.

 

Simples.

 

p.s Have they really sold 18k ?

 

15,000 standard season tickets

2,600 corporate packages

2,000 away fans

 

Which leaves about only 3,000 to be sold on matchdays.

[Smirking_Saint]

15,000 standard season tickets

2,600 corporate packages

2,000 away fans

 

Which leaves about only 3,000 to be sold on matchdays.

 

Impressive, but as I said, they were always going this way as they had such a small capacity at the Withdean. I would be upset though if St Marys had such a small number to be available to be sold on matchdays. But then that speaks volumes about how the guys in the Amex ticket office see their attendances.

[Alucard]

I got mine on Wednesday (4) and all short of the first 8 games so I made the call to 0845 6889288 (thanks Nextstar) got straight through and told them all four were short. They said they would put them in the post and yes I got a letter this morning unfortunately with only one book in. (The kids and my dad are distraught as I am the only one sure of going to the Leeds game). I hope they get it right after my next call but how are they going to cope from the 9th game on with all the tickets out there. I have not been asked to return mine or destroy them. I have now decided to pay my pound and visit the ticket office tomorrow when I get the kids new shirts and return my books when they hopefully they give me the correct ones.

 

The problem was initially reported on the 20th July. I find it incredible that 9 days later people are still receiving incomplete books 8 days before the new season starts. I feel sorry for anybody who's on holiday at the moment and returns next Friday to find they haven't got a ticket for the Leeds game. There will be chaos for anybody trying to sort the problem on match day. It's a good job we've got such a professionally run club now.

[del boy]

Am I the only person who hasn't yet received their season ticket - should i be getting worried??

 

I havent received one yet - I didn't know we were getting them?

[saints_is_the_south]

Got mine today, just over 14.5k sold according to the TO guy.

[rocknrollman no2]

Got mine today.Nothing missing,so i guess im one of the lucky ones.

[Smirking_Saint]

Got mine today.Nothing missing,so i guess im one of the lucky ones.

 

Rocknrollman no1 had everything missing......bless him

[Leicestersaint]

Mine has now arrived - all in order!

[NickG]

mine ok

[Barry the Badger]

I feel sorry for the people who won't notice until they get to the turnstile.

[markr27]

Mine arrived Friday, all accounted for thankfully.

[latter day saint]

I feel sorry for the people who won't notice until they get to the turnstile.

you really feel sorry for the type of person who spends a wedge of money on something & doesn't even bother to check it before using it ?

[The9]

you really feel sorry for the type of person who spends a wedge of money on something & doesn't even bother to check it before using it ?

 

I feel sorry for the people who have naively assumed competence on the part of the Ticket Office for something that costs in the vicinity of £500, yes.

 

I wonder what ridiculous new ST policy we'll have to put up with next season due to this particular club f'ck up and the consequences ?

[Alucard]

you really feel sorry for the type of person who spends a wedge of money on something & doesn't even bother to check it before using it ?

 

Well as there has been no need to check in the past 30 years of being a season ticket holder why should there be any need now. I don't buy a book from Waterstones and flick through making sure all 476 pages are there before I read it. Perhaps under your logic I should.

 

Much more worrying is the reaction from Southampton Football Club. Absolutely nothing. No statement (that I've been able to find) from the Ministry of Truth (OS) warning people of the cock-up and asking them to check. No statement to the local press. And as for resolution, what is the company policy. Some people have been told to destroy their original book and will be sent another, others told to send them back and be sent another , others just sent multiple books. Total shambles. Anybody not reading this site will be totally unaware of the problem until they come to tear out ticket No 1 which they don't possess. What has the club done to prevent this. Very little.

Appalling customer services. ****up and brewery spring to mind.

[70's Mike]

I feel sorry for the people who won't notice until they get to the turnstile.

 

that would have been my mum and dad(79) who do not read forums and had seen nothing on club website, saw them Friday and got them to check theirs, only from game 9 in book

[The9]

Not to mention that there are now absolutely hundreds of spare, FREE, unallocated tickets floating around for the matches 9-23, with the first one being against Brighton. That match is going to be absolute chaos and the club has completely failed in its duty of care towards supporters, months before the match.

[trousers]

I feel sorry for the people who won't notice until they get to the turnstile.

 

Maybe the club's policy will be to simply let people in who turn up at 'Game 1' with these ST books? Afterall, they will know that some people won't have checked and will know that they have the same seats paid for (for games 1-

 

Perhaps people are looking for a problem that doesn't actually exist which is why the club don't feel the need to make a song and dance about it, preferring to issue a simple explanation to each individual as they get waved through on the day?

[saintrich]

They are only re-sending out the voucher booklet, not the actual ticket bit at the front of the season ticket. So anyone who still has 9-23, aswell as a new 1-23 wouldn't be able to have two tickets for 9-23 because they won't accept the voucher on it's own.

[trousers]

Not to mention that there are now absolutely hundreds of spare, FREE, unallocated tickets floating around for the matches 9-23, with the first one being against Brighton. That match is going to be absolute chaos and the club has completely failed in its duty of care towards supporters, months before the match.

 

Why would any season ticket holder want to recirculate his/her "spare" tickets? Wouldn't they be shooting themselves in the foot if they did that?

[emerson massey]

I feel sorry for the people who have naively assumed competence on the part of the Ticket Office for something that costs in the vicinity of £500, yes.

 

I wonder what ridiculous new ST policy we'll have to put up with next season due to this particular club f'ck up and the consequences ?

 

 

 

Just wondering where it has been proved that this "f'ck up" is the fault of the club? Maybe i missed it (if so i apologise), or maybe you are jumping to conclusions, as it is obvious you have an axe to grind?

[Alucard]

Maybe the club's policy will be to simply let people in who turn up at 'Game 1' with these ST books? Afterall, they will know that some people won't have checked and will know that they have the same seats paid for (for games 1-

 

Perhaps people are looking for a problem that doesn't actually exist which is why the club don't feel the need to make a song and dance about it, preferring to issue a simple explanation to each individual as they get waved through on the day?

 

So what's the point of having the tearout bit at all? Why is the season ticket not just a plastic card to be shown on entry. Surely these scraps of paper have some use or why bother printing them in the first place.

[The9]

Maybe the club's policy will be to simply let people in who turn up at 'Game 1' with these ST books? Afterall, they will know that some people won't have checked and will know that they have the same seats paid for (for games 1-

 

Perhaps people are looking for a problem that doesn't actually exist which is why the club don't feel the need to make a song and dance about it, preferring to issue a simple explanation to each individual as they get waved through on the day?

 

I somehow don't think "letting in anyone with a ticket for other matches" covers the safety requirement for matches to have limited attendances covered by ticketing.

 

And "they won't accept the voucher on it's own" has already been debunked as a complete myth, loads of people have got in with just the voucher, and if they were remotely worried about it, the voucher book stashed in a different year's ST wallet would almost certainly pass any basic check anyway.

[The9]

Just wondering where it has been proved that this "f'ck up" is the fault of the club? Maybe i missed it (if so i apologise), or maybe you are jumping to conclusions, as it is obvious you have an axe to grind?

 

Hm, let's see. So you're suggesting that the club has nothing to do with the distribution of their own Season Tickets ? Including, presumably, making the decision to employ any third party to post them out, which is still a decision made by someone at the club ? The club is entirely responsible.

 

What planet are you on ? Do you think there are Season Ticket Pixies doing it or something ? They don't magically turn cash into tickets via Fairy Dust Magic, Saints have, via whatever method, employed staff to do that, and the business process has been completely sharted up by someone the club has employed to do it.

 

What's worse, is that their solutions are all operating in the blind faith that no-one is going to want to use all of the spare voucher tickets they've been given to want to get in - because of course the club has been harbouring SO MUCH goodwill recently with their fan-friendly definitely-not-money-grasping policies that no-one could possibly want to take advantage of their enormous screw-up in response.

 

This of course, is where good customer service could have saved the club a fortune.

 

Let's hope the Safety Certificate doesn't get withheld based on the flawed ticketing, that would be really embarrassing.

[Frank's cousin]

So what's the point of having the tearout bit at all? Why is the season ticket not just a plastic card to be shown on entry. Surely these scraps of paper have some use or why bother printing them in the first place.

 

This was introduced because there were fans getting in on the old 'credit card' STs then getting several of tehm from mates, exiting and going abck in with aload of freeloaders - so the one entry - 1 voucher was necessary when we stopped 'selling out' when relegated to the Championship... the current cock up in effect allows that to happen again, if there are a load of vouchers floating around - the ONLY way the teh club can overcome this is is to void all booklets and reprint a new design and send out again... I suspect the printers have been given a huge bollocking from the club and may well be having to redo them... Also, I suspect that tey ticket office will have hired additional staff to send all these out, so maybe not all checked... I suspect its just one batch or ST booklets, but teh club should issue a statement of what is wrong and how it will be resolved - NB. I am fully supportive of the club but will be critical it its warranted... but there doe seem to be some who use everything to have a go... Mistakes happen and teh club NEED to put it right, end of. NOt sure it needs the hysterionics mind...

[emerson massey]

Hm, let's see. So you're suggesting that the club has nothing to do with the distribution of their own Season Tickets ? Including, presumably, making the decision to employ any third party to post them out, which is still a decision made by someone at the club ? The club is entirely responsible.

 

What planet are you on ? Do you think there are Season Ticket Pixies doing it or something ? They don't magically turn cash into tickets via Fairy Dust Magic, Saints have, via whatever method, employed staff to do that, and the business process has been completely sharted up by someone the club has employed to do it.

 

What's worse, is that their solutions are all operating in the blind faith that no-one is going to want to use all of the spare voucher tickets they've been given to want to get in - because of course the club has been harbouring SO MUCH goodwill recently with their fan-friendly definitely-not-money-grasping policies that no-one could possibly want to take advantage of their enormous screw-up in response.

 

This of course, is where good customer service could have saved the club a fortune.

 

Let's hope the Safety Certificate doesn't get withheld based on the flawed ticketing, that would be really embarrassing.

 

 

Wow, how about you calm the "f'ck" down eh...? It was a reasonable question was it not? Your tone is so argumentative.

 

Could it not be possible that they were printed incorrectly, and the club then sent them out in good faith thinking that they had got a service they paid for? How the hell were the club supposed to know that a 3rd party would mess up (if this is the case). Maybe the See Into The Future Pixies had a day off?

 

Oh, of course not, then we couldn't blame the club. I'm not saying it is not there fault, you just seem 100% convinced that it is SFC's fault. I personally like to think things through with evidence presented to me before i start pointing fingers and running around with my knickers in a twist.

 

If the club are to blame then it will just have to be accepted that they have messed up, and are doing their best to rectify the problem. There is little that can be done but learn from the experience and ensure it doesn't happen again.

[trousers]

So what's the point of having the tearout bit at all? Why is the season ticket not just a plastic card to be shown on entry. Surely these scraps of paper have some use or why bother printing them in the first place.

 

Well, yes, they serve a purpose in that it's a 'token' to admit you to the ground. But, all I'm venturing is that the club knows that anyone turning up with a 9-23 game book will be entiteld to enter for games 1-8 too, so they will let them in on that basis. Perhaps they'll issue a temporary replacement ticket at the turnstyle just to comply with any heath and safety regulations that insist on you having a piece of paper as proof of entry.

 

At the end of the day I've no idea, just having an educated guess at why the club haven't deemed it necessary to contact everyone who has one of these rogue ST books.

 

That is all.

[Window Cleaner]

This was introduced because there were fans getting in on the old 'credit card' STs then getting several of tehm from mates' date=' exiting and going abck in with aload of freeloaders - so the one entry - 1 voucher was necessary when we stopped 'selling out' when relegated to the Championship... the current cock up in effect allows that to happen again, if there are a load of vouchers floating around - the ONLY way the teh club can overcome this is is to void all booklets and reprint a new design and send out again... I suspect the printers have been given a huge bollocking from the club and may well be having to redo them... Also, I suspect that tey ticket office will have hired additional staff to send all these out, so maybe not all checked... I suspect its just one batch or ST booklets, but teh club should issue a statement of what is wrong and how it will be resolved - NB. I am fully supportive of the club but will be critical it its warranted... but there doe seem to be some who use everything to have a go... Mistakes happen and teh club NEED to put it right, end of. NOt sure it needs the hysterionics mind...[/quote']

 

have no fear the chavs and freebooters will find a way to profit from this balls-up, they always do.

[Alucard]

Could it not be possible that they were printed incorrectly, and the club then sent them out in good faith thinking that they had got a service they paid for? How the hell were the club supposed to know that a 3rd party would mess up (if this is the case). Maybe the See Into The Future Pixies had a day off?

 

Oh, of course not, then we couldn't blame the club. I'm not saying it is not there fault, you just seem 100% convinced that it is SFC's fault. I personally like to think things through with evidence presented to me before i start pointing fingers and running around with my knickers in a twist.

 

If the club are to blame then it will just have to be accepted that they have messed up, and are doing their best to rectify the problem. There is little that can be done but learn from the experience and ensure it doesn't happen again.

 

Having had the fault reported to them on the 20th July the onus is then with SFC to take responsibilty and control of the problem no matter who caused the problem initially. A simple statement to the fact that there has been a printing error and this is how the problem will be solved would have saved countless people the problems of returning to SMS, waiting on the phone to the ticket office, posting their tickets back etc. But instead what have SFC done. Ignored the problem completeley leaving it up to the customer to have to do the chasing and sorting and risking potential panic and chaos when people who have not heard of the the problem discover they haven't got voucher No 1 when standing in the queue on Saturday. The disrespect for their customers shown by SFC makes Santander look like customer service gurus.

[The9]

Wow, how about you calm the "f'ck" down eh...? It was a reasonable question was it not? Your tone is so argumentative.

 

Could it not be possible that they were printed incorrectly, and the club then sent them out in good faith thinking that they had got a service they paid for? How the hell were the club supposed to know that a 3rd party would mess up (if this is the case). Maybe the See Into The Future Pixies had a day off?

 

Oh, of course not, then we couldn't blame the club. I'm not saying it is not there fault, you just seem 100% convinced that it is SFC's fault. I personally like to think things through with evidence presented to me before i start pointing fingers and running around with my knickers in a twist.

 

If the club are to blame then it will just have to be accepted that they have messed up, and are doing their best to rectify the problem. There is little that can be done but learn from the experience and ensure it doesn't happen again.

 

My tone was argumentative because you made a stupid post about Saints not being responsible for the error in sending out incorrect Saints STs. If they didn't check wrongly printed tickets before they sent them out it was STILL the club's fault. Stop being such an apologist.

[um pahars]

Why would any season ticket holder want to recirculate his/her "spare" tickets? Wouldn't they be shooting themselves in the foot if they did that?

 

It's the booklet with the vouchers in that are in circulation, not a full season ticket pouch with your name and address and seat no.

 

That said, I've often just ripped out the voucher when there's been a queue at the turnstile, so there is a possibility that people could just try and use the voucher (and a cursory wave of the voucher booklet to get in). Of course to counter this I assume the Club will be briefing turnstile operators to check every ticket booklet and probably have stewards working the queues outside as well.

 

However, even if the Club are confident they have checks in place I would have thought it would be plain common courtesy to inform supporters that there are problems with some season tickets.

 

As others have pointed out, there must be a great many people out there just sat on what they assume to be full season tickets who could well be on for a shock come Saturday. At the wedding on Saturday I let a couple of friends know about this error and recieved two texts yesterday, one was OK, one only had 9-23.

 

It is not too late for the Club to announce something through their media outlets (e-mail & OS) and get this replicated out in the local media.

[eurosaint]

Wow, how about you calm the "f'ck" down eh...? It was a reasonable question was it not? Your tone is so argumentative.

 

Could it not be possible that they were printed incorrectly, and the club then sent them out in good faith thinking that they had got a service they paid for? How the hell were the club supposed to know that a 3rd party would mess up (if this is the case). Maybe the See Into The Future Pixies had a day off?

 

Oh, of course not, then we couldn't blame the club. I'm not saying it is not there fault, you just seem 100% convinced that it is SFC's fault. I personally like to think things through with evidence presented to me before i start pointing fingers and running around with my knickers in a twist.

 

If the club are to blame then it will just have to be accepted that they have messed up, and are doing their best to rectify the problem. There is little that can be done but learn from the experience and ensure it doesn't happen again.

 

According to the 'sale of goods' act, the retailer is always directly responsible to the customer (if you buy a jumper from M&S you don't have to consider the factory in China!).

If the club were doing their best to rectify the problem, surely they would have made some sort of statement/apology on their official site or in the press ?

I'm afraid that when 'bad news' is around they either bury it in the small print (as in the change of 60+ concessions!) or just ignore it !

For all that is good about the club at the moment there are still areas that could be seriously improved IMO !

[InvictaSaint]

Still not received mine. Phoned yesterday and was promised that they would (all 3 of them: mine, my son's and my daughter's) be sent out first class the same day (Tuesday). Nothing has turned up today. They have had my money for over 4 weeks now. Pathetically poor customer service I'm afraid.

[solentstars]

Still not received mine. Phoned yesterday and was promised that they would (all 3 of them: mine, my son's and my daughter's) be sent out first class the same day (Tuesday). Nothing has turned up today. They have had my money for over 4 weeks now. Pathetically poor customer service I'm afraid.

 

Be careful or you will have the I see nothing wrong brigade on your back and you should be greatful for how great the service you get lol

 

Sent from my HTC Desire using Tapatalk

[Thedelldays]

Be careful or you will have the I see nothing wrong brigade on your back and you should be greatful for how great the service you get lol

 

Sent from my HTC Desire using Tapatalk

shut up you knobber....Im sure said person will get to watch the game....which is the point...hardly worth worrying about

[Barry the Badger]

shut up you knobber....Im sure said person will get to watch the game....which is the point...hardly worth worrying about

 

It's not the whole point though. Yes of course he will get to watch the game but probably at a fair amount of hassle to himself. Having already had to phone and chase, if they don't arrive he will presumable have to get to the ground early to make sure it gets sorted out.

 

It's hardly the end of the world but it is an unnecesary pain in the arse I'm sure, and he's well within his rights to have a moan about it.

[Smirking_Saint]

It's not the whole point though. Yes of course he will get to watch the game but probably at a fair amount of hassle to himself. Having already had to phone and chase, if they don't arrive he will presumable have to get to the ground early to make sure it gets sorted out.

 

It's hardly the end of the world but it is an unnecesary pain in the arse I'm sure, and he's well within his rights to have a moan about it.

 

This

 

Bit of a f*ck up by all accounts, perhaps this is why the head marketing bloke was released ?

[Barry the Badger]

This

 

Bit of a f*ck up by all accounts, perhaps this is why the head marketing bloke was released ?

 

I don't think he would have anything to do with ticket logistics though.

[Saints4Prem]

When I picked up my correct ticket booklets the guy in the T/O said the mistake was due to the instalment plan ticketing. I assume that they were sending out the booklets for games 1 - 8 to those who paid the first instalment and the 8 - 23 when they were fully paid up? He said that there was not much of a problem because only one wrong box had been used and they had nearly all the booklets back. I told him that I had not been asked to send mine in when I phoned (I went to the T/O because they messed that up) and he asked me if I had tried to get them through the Ticketmaster no. and said there may be a problem with some not being requested by them.

[exit2]

Well I still havent got mine! I had the the ST's turn up for me and my son with 1-8 missing, so rang the club who told me to post them back "freepost" which I did and that replacements would be with me soon. Well 2 weeks later, today I return from Holiday to find no ST's!!! So I go to the club this afternoon who tell me " There is at least another days post, so can you come back tomorrow as we are not currenty issuing duplicate tickets" The whole ST thing this year has been a joke.

[Dr Who?]

We have always been crap that this sort of thing, it is about time the club sorted it out. I never did get my Wallsall away ticket money back from the club!!

[Bartosz Bialkowski]

Just bought my two tickets.

 

Ridiculous that I had to rush and get them today, they hardly help the common fan right now.

[No 2 to Maybush]

This. Having to go to the Ticket office to pick up the full s/t tomorrow as they didn't send it out in time.

[Thedelldays]

This. Having to go to the Ticket office to pick up the full s/t tomorrow as they didn't send it out in time.

why not pick it up tomorrow when going to the game.........you are going to the game right...?

[InvictaSaint]

I rang the club again yesterday and spoke to a very nice lady at St Marys who told me that the system had my season tickets as "to be collected". This in spite of me receiving an email confirmation from the club that the STs would be posted out to me when they were ready. To be fair to the woman to whom I spoke, she was exceptionally apologetic and said they would be posted out special delivery yesterday (Friday). The STs duly arrived today. Glad to now have them but boy, what a mess they have made of this process.....

[Greenridge]

Sorry this is the closest thread to the season ticket pricing one I could find.

 

Just read that new QPR owner Tony Fernandez has written to all season ticket holders to tell them they will be getting a partial refund on their tickets which rose significantly in price this year. Not a dig either way just an observation.

[The Kraken]

Sorry this is the closest thread to the season ticket pricing one I could find.

 

Just read that new QPR owner Tony Fernandez has written to all season ticket holders to tell them they will be getting a partial refund on their tickets which rose significantly in price this year. Not a dig either way just an observation.

 

QPR's prices for season tickets and match tickets were an utter joke in the first place.

 

For match tickets they've also introduced a lower category of ticket; instead of the lowest prices being £35 - £50, they will now be from £25 - £50 for Category C games. Still sounds pretty pricey.

[Smirking_Saint]

QPR's prices for season tickets and match tickets were an utter joke in the first place.

 

For match tickets they've also introduced a lower category of ticket; instead of the lowest prices being £35 - £50, they will now be from £25 - £50 for Category C games. Still sounds pretty pricey.

 

And all to watch your team getting battered by bigger boys.

 

Hmmm

[The Kraken]

And all to watch your team getting battered by bigger boys.

 

Hmmm

 

1 win, 1 loss. Saints have had far worse starts than that tbf.

[sandwichsaint]

Where's 'Flyer' when we need him?

[Sour Mash]

Anyone know if it is possible to move Season tickets during the season? And if the move is to a cheaper part of the ground, can any kind of pro-rata saving be acheived?