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St marys parking.


iansouthstander

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i was in the queue behind him and it was quite funny to see.

I have to say when you have spent that kind of money the least they could do is validate your ticket to waive the fee. I know they do this for corporate guests they also do it when you go there to take exams that are run by various bodies.

Seems to me that fans are the easy target, but I paid my pound and don't really care was just a bit surprised.

 

I think this is exactly right. For me its fair enough to normally charge for parking down there; 15 minutes for free as opposed to 30 minutes is a bit stingey, but whatever. But it would be so easy to validate tickets for people who are buying a season ticket; and it should be done just as a matter of good faith. Giving a season ticket back for having to pay an extra £1 is utterly ridiculous and petty, and in the context doesn't really punish anyone significantly except the customer who no longer has a season ticket. But its a bit of a marketing own goal for the club to look to make an additional £1 on the already significant price of a season ticket.

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One less sour mug to look at on match days.

Love those photos that the Echo do when somethings not perfect in somebody,s lives like when a radio mast or wind turbine gets erected near their house or they find a dogs turd outside their front door. Sour face,arms crossed as if their worlds about to end.

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I'm heading down to get mine renewed on Saturday, combining it with a duty visit to the folks and I've also got to be in town for a couple of hours.

 

Best place to park, for free, by SMS on a Saturday?

Along the road just outside the stadium, or any of the side roads, some are permit but not near the industrial units. around there. I'm not too sure what all this fuss is about!

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I suppose you could also ask the question "How often is there a 45 min wait to get served for your £550 purchase at La Senza?"

 

I think the big difference with town and St. Mary's is, when you go to town you may well park in West Quay but whilst your there you may pop over to HMV and Primark, take a walk up to Yates for a pint, bit of food in Bella Pasta before carrying your bags back to West Quay, where you suddenly remember your travel money so quickly run down to Holiday Hyper market then back to your car! Where as when you go to St.Mary's you, well, erm shop at St. Mary's!!!!!

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If they had quietly absorbed the £1 parking fee into the price of a season ticket, I would venture that no-one would have batted an eyelid, even though the net payment would be the same as paying for it separately.

 

I guess transparancy has its pros and cons....

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went there yesterday, waited in a que of about 15 people for 25 mins, then went and payed for parking which was free, drove round the ground to the mega store. Was in there for a further 20 mins. came out and put the said ticket in machine to lift the barrier, bingo barrier lifted I drove out for 45 mins FREE parking.

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excellently put, but as has so often has been the case in recent times the club seems to think more about short term income than the happiness of fans that will help to generate income long term. Every little squeezing of the fans purse like this just ends up ****ing fans off and in the end when difficult decisions have to be made about time and spending it will be that little bit easier to let their support (and I mean paying for tickets) waver.

 

As the quote from the woman in the article put it;

 

“When I drove in, someone was coming out saying how disgraceful it was,” she said.

“People were complaining that there was no way they were going to get out in time without having to pay for their parking.

“It’s so unfair on loyal supporters who are renewing their tickets.

“I applaud (chairman) Nicola Cortese for everything he has done for the club, and I know it is difficult managing anything to do with money in these times, but I just think this is beyond the pale. There should be some goodwill somewhere along the line.”

 

People are already more than fed up with this kind of stuff - it should be noted for those who haven't read the article that the bloke was also hit by the 60-64 hike, so he'd already swallowed that increase, and the extra quid having spent a grand drove home what a petty measure it is.

 

GOOD customer service would be to issue a complimentary / validated car park ticket with the season ticket purchase - you're a customer, you've spent a lot of money, and that's the least courtesy the club could extend.

 

BAD customer service ? What they're doing.

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If they had quietly absorbed the £1 parking fee into the price of a season ticket, I would venture that no-one would have batted an eyelid, even though the net payment would be the same as paying for it separately.

 

I guess transparancy has its pros and cons....

 

The issue here really, is how much does the club need that £1 from someone who's just forked out a minimum of £380 to them, and to what extent are they prepared to take the risk ? That one bloke doing what he has done now means they have to get 500 people to park there for over 15 minutes in order to recoup what they've lost in him returning his ticket.

 

That is of course assuming he doesn't come back and get it another time, or attend on a match by match basis, which might (again) be the point of all this... and if he goes to every game and picks his ticket up, then he's then got 23 additional occasions in which he might have to pay a quid...

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Along the road just outside the stadium, or any of the side roads, some are permit but not near the industrial units. around there. I'm not too sure what all this fuss is about!

 

The fuss is about the fact there are two massive empty car parks serving no other purpose which people are probably now not going to risk using through no fault of their own, when the club should be encouraging as many people as possible to be confirming their attendance this season.

 

The whole thing is a bit stupid on the club's part, especially given that there ARE other places to park (as long as not everyone turns up at the same time), so they just inconvenience their customers.

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The issue here really, is how much does the club need that £1 from someone who's just forked out a minimum of £380 to them, and to what extent are they prepared to take the risk ? That one bloke doing what he has done now means they have to get 500 people to park there for over 15 minutes in order to recoup what they've lost in him returning his ticket.

 

That is of course assuming he doesn't come back and get it another time, or attend on a match by match basis, which might (again) be the point of all this... and if he goes to every game and picks his ticket up, then he's then got 23 additional occasions in which he might have to pay a quid...

 

But he'll save £2 net on the booking fee!

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Just dropped my daughter off at Bournemouth Airport - as soon as you drive into that road now its £2.50 for 30 minutes.

You cant even walk down that road either as no pedestrian access!

You have no option. At SMS there are loads of roads nearby that you can park in and walk.

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just reading echo story - not read this thread yet.

 

fans wonder why people often stereotype football fans as thick mongs - wonder no more I give Crump and son!

 

I pity you if you can't sympathise with the bloke to some extent, and wonder how far you'd be prepared to put up with that particular combination of ST price hike / change in eligibility rules / change in parking fees / change in parking duration / change in ticket collection rules, all costing him more money, allied to an intransigence on the part of the club official to grant him discreet special treatment to the tune of precisely £1.

 

After all of that "putting himself out" just to buy his ST, I'm not surprised he flipped.

 

It does seem that he got his money back though... which bizarrely is the least cost-effective way the club could have dealt with the issue.

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Just dropped my daughter off at Bournemouth Airport - as soon as you drive into that road now its £2.50 for 30 minutes.

You cant even walk down that road either as no pedestrian access!

You have no option. At SMS there are loads of roads nearby that you can park in and walk.

 

Yeah, but I'm pretty sure they can't enforce the first 15 minutes of it, and if you wanted to leave immediately they can't make you pay. It's my understanding that legally there has to be some leeway for people to obtain the means to pay, or amend any error in being in the wrong place when they don't need to be.

 

I'm sure we've got a traffic warden or police person on here who can clarify if that's the case.

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Interesting to see card booking fees might go, though the majority of that article seems to be one bloke trying to get money back for a service which arguably was performed (transferring the money) even though his flight was cancelled.

 

So then we've only got extortionate prices, ridiculous booking fees and the general crappiness of delivery firms to actually deliver things to worry about ! ;)

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Monarch this month scrapped the 3.5% charge it had applied on debit card payments. Chief executive Conrad Clifford said there was no justification for such charges.

 

This is the only budget airline I use (the imperial royal connotation may be a slight factor here...). I have always found the service to be good and the booking extras transparent.

 

However I was recently left extremely unhappy when I received an email in respect of my pre booked meals.

 

Please note, due to a change in company policy we regret to inform you that as you have pre-booked a meal for your flight with Monarch (with a flight number pre-fixed with ZB), we can no longer provide a complimentary tea or coffee.

 

This change applies indefinitely for flights from Friday 1st July 2011.

 

The Monarch team

 

I then sent a strongly worded email to Monarch demanding reimbursement for the meal and told them that their behaviour was what one would expect from a gutter airline such as Ryanair, and not from an airline with royal connections. The next day I got this back.

 

You will have received an email from us yesterday regarding a pre-booked meal on your forthcoming Monarch flight. Firstly, we must apologise for the content of the email. This was sent in error and the information it contained was inaccurate.

 

From 01 July, we have launched an exciting new onboard menu which includes an enhanced meal selection with improved taste and quality. The approach to our food has moved away from traditional airline catering and now reflects a coffee shop/high street style of catering, with menu options appropriate to the departure time of your flight.

 

Complimentary tea and coffee will continue to be served with your pre-booked meal and we hope that you enjoy our new style of onboard catering.

 

Once again, please accept our apologies for the error in our previous email and we look forward to welcoming you onboard soon.

 

Kevin George, Managing Director

 

:smug:

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Monarch this month scrapped the 3.5% charge it had applied on debit card payments. Chief executive Conrad Clifford said there was no justification for such charges.

 

This is the only budget airline I use (the imperial royal connotation may be a slight factor here...). I have always found the service to be good and the booking extras transparent.

 

However I was recently left extremely unhappy when I received an email in respect of my pre booked meals.

 

Please note, due to a change in company policy we regret to inform you that as you have pre-booked a meal for your flight with Monarch (with a flight number pre-fixed with ZB), we can no longer provide a complimentary tea or coffee.

 

This change applies indefinitely for flights from Friday 1st July 2011.

 

The Monarch team

 

I then sent a strongly worded email to Monarch demanding reimbursement for the meal and told them that their behaviour was what one would expect from a gutter airline such as Ryanair, and not from an airline with royal connections. The next day I got this back.

 

You will have received an email from us yesterday regarding a pre-booked meal on your forthcoming Monarch flight. Firstly, we must apologise for the content of the email. This was sent in error and the information it contained was inaccurate.

 

From 01 July, we have launched an exciting new onboard menu which includes an enhanced meal selection with improved taste and quality. The approach to our food has moved away from traditional airline catering and now reflects a coffee shop/high street style of catering, with menu options appropriate to the departure time of your flight.

 

Complimentary tea and coffee will continue to be served with your pre-booked meal and we hope that you enjoy our new style of onboard catering.

 

Once again, please accept our apologies for the error in our previous email and we look forward to welcoming you onboard soon.

 

Kevin George, Managing Director

 

:smug:

 

Hmm must be a foreign owned company - they're the only one (ex Southapton FC) to believe in customer service

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Who gives a S**T if you have to pay to park, like someone early said most places in town require you to pay. Is it me or is the website just full of people who want to moan about every little aspect of Southampton FC. Just pay the £1.50 or however much it is and get on with your life!

 

Most places out of the immediate city centre give customers free parking if they have the space. Even squeeze-every-penny supermarkets. It aint a lot of money, but it's just an unnecessary niggle - it'll only earn them a few bob - it's really an indication of how NC feels about his customers - pay up and shut up.

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If they had quietly absorbed the £1 parking fee into the price of a season ticket, I would venture that no-one would have batted an eyelid, even though the net payment would be the same as paying for it separately.

 

I guess transparancy has its pros and cons....

 

You always talk sense trousers, such a shame your whole reputation has been screwed by the fact your fave paper remains the Daily M***

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have had the same experience lately' date=' Dave Luker used to reply straight away or give you the name of the person to contact[/quote']

 

NC the puppet master has gagged all those at the club.

 

Or, the marketing manager is gash and has walked in light of everything

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NC the puppet master has gagged all those at the club.

 

Or, the marketing manager is gash and has walked in light of everything

 

Things were so much better under Lowe and Wilde weren't they. Got emails back straight away, no paying for parking in the club car park, the website was better, we sold more advertising and corporate seats, our sales and marketing managers didn't last 5 minutes. I want to return to those halcyon days when SFC's customer service experience was second to none. We even had a club radio station to get information from, this would never happen under Cortese ffs.

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Things were so much better under Lowe and Wilde weren't they. no paying for parking in the club car park,

 

I do remember that one of those two put a charge on parking at SMS for the Portsmuff away game one year, which I thought was a terrible ploy.

 

I fully understand the need to curtail those who take "advantage" of the free parking at SMS (i.e. those just using it as a free car park for their city centre workplace), but really struggle to understand the push to charge those who park there for away games, those parking there to buy tickets and/or merchandise etc.

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Guest Dark Sotonic Mills

I renewed yesterday and didn't pay anything. Mind you I was given a lift to SMS.

 

However I did see a little problem with parking whilst I was there, The barrier came down on the roof of a car as it was leaving, causing a bit of a furore. The Security guard on the gate actually ran away before coming back with some 'help'.

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The parking charges are not ideal but there you go.

 

It is another thing to raise money. We all love it when we keep oxo, Lallana, lambert etc. Love bragging about how we have one of the very best academies in the land. Cry about lack of ambition when we don't spunk money on CMS and expect us to get promoted from this league in 2 seasons. At the same time massage our own egos on doing it all the tight way...!!!

 

 

The right way costs money and lots of it..and doing it the so called right way means the club have to raise this money!!!!

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seriously, though, if the club really want people (customers) to stump up hundreds or thousands of pounds a year, in a tough economic situation, and for a product as unreliable as football, you might think that they would make the effort to appear to look after their core customer base.

In my opinion they give the impression of taking their customers for granted, and of hoping that more, wealthier customers flock back if we get back to the PL.Which of course they will.If we do.

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The parking charges are not ideal but there you go.

 

It is another thing to raise money. We all love it when we keep oxo, Lallana, lambert etc. Love bragging about how we have one of the very best academies in the land. Cry about lack of ambition when we don't spunk money on CMS and expect us to get promoted from this league in 2 seasons. At the same time massage our own egos on doing it all the tight way...!!!

 

 

The right way costs money and lots of it..and doing it the so called right way means the club have to raise this money!!!!

 

This is what makes me laugh. Fans want their cake and eat. They want us to spunk millions on players, want us to get promotion and keep all our best players whilst developing the academy, training ground expanding the stadium etc so we can become the new Barcelona, but dont want the club to go into debt by doing. So where exactly is the money going to come from? All the *****ing about paying a £1 to park is pathetic. If you dont want to pay it park in the streets around the ground, get the bus, walk, cycle FFS.

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Guest Dark Sotonic Mills

It's particularly bad this year for two reasons:

 

One, the club are requiring proof of concessions for age, disability and student status. This proof has to be given in person although in certain circumstances the proof can be emailed to the club.

Two, the window for renewals is only two weeks. In future years, there will be no need to prove age etc. as the club will be keeping copies of all the documentation they took this year so the only need to attend is for new applicants. Other renewals will be able to be done on-line or on the phone.

 

Regardless of the complaints, the renewals up to yesterday were over 7,000 or 50% of ST holders. They already have thousands of applications for new STs from first-timers who are waiting for 15th July release. It looks like there will be a sizeable increase in the numbers of ST holders over last year which can only be good for the club.

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The parking charges are not ideal but there you go.

 

It is another thing to raise money. We all love it when we keep oxo, Lallana, lambert etc. Love bragging about how we have one of the very best academies in the land. Cry about lack of ambition when we don't spunk money on CMS and expect us to get promoted from this league in 2 seasons. At the same time massage our own egos on doing it all the tight way...!!!

 

 

The right way costs money and lots of it..and doing it the so called right way means the club have to raise this money!!!!

 

Then why not just have buckets down on the concourses where every week as people exit the turnstile they can donate over and above their ticket price to the greater cause.

 

Why not even have a bottom line for season ticket prices (at current rates) and then a tick box option where at the point of renewing you can "donate" some extra money to the greater cause each year.

 

Why not change shirts every season and also put an option in that for an extra £10 you get a silver star on the sleeve to show that you have paid more.

 

etc, etc, etc

 

Then on top of the notion that there is a limit to which fans should be screwed for supporting their team, I think there is a very credible argument that such actions may ultimately be counter productive and may actually result in a loss of the very revenue it is trying to create.

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seriously, though, if the club really want people (customers) to stump up hundreds or thousands of pounds a year, in a tough economic situation, and for a product as unreliable as football, you might think that they would make the effort to appear to look after their core customer base.

In my opinion they give the impression of taking their customers for granted, and of hoping that more, wealthier customers flock back if we get back to the PL.Which of course they will.If we do.

 

There is a sizeable % of football supporters who will pay through the nose and/or put up with total rubbish to get their regular fix (be it ticket prices, merchandise rip offs, changing kick off times, treatment etc etc etc), but I think clubs' sometimes struggle with the concept that for others it is a discretionary spend and whilst many of the "loyal" supporters will put up with anything (for the "greater good"), others might be more fastidious in their outlook.

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It's not the principle at all - it's to stop people parking there all day, like some were doing before.

 

It is clearly sign-posted upon entrance to the car park that you have to pay, so if the man didn't like the idea of paying he should have gone elsewhere instead of buying his season ticket, wasting time and then asking for a refund. Incidentally blocking people in the car park, who wanted to leave.

 

If you believe that you are living on another planet........if parking is a problem all day why charge for a meagre 15 mins - make it 2 hours - problem solved....Lets not kid ourselves this is a ham fisted way of making extra cash - it's a form of ticket tax. In favour or against that's exactly what it is. Your justification is mistaken..

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This is what makes me laugh. Fans want their cake and eat. They want us to spunk millions on players, want us to get promotion and keep all our best players whilst developing the academy, training ground expanding the stadium etc so we can become the new Barcelona, but dont want the club to go into debt by doing. So where exactly is the money going to come from? All the *****ing about paying a £1 to park is pathetic. If you dont want to pay it park in the streets around the ground, get the bus, walk, cycle FFS.

 

Nutshell. Nailhead... etc

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Then why not just have buckets down on the concourses where every week as people exit the turnstile they can donate over and above their ticket price to the greater cause.

 

Why not even have a bottom line for season ticket prices (at current rates) and then a tick box option where at the point of renewing you can "donate" some extra money to the greater cause each year.

 

Why not change shirts every season and also put an option in that for an extra £10 you get a silver star on the sleeve to show that you have paid more.

 

etc, etc, etc

 

Then on top of the notion that there is a limit to which fans should be screwed for supporting their team, I think there is a very credible argument that such actions may ultimately be counter productive and may actually result in a loss of the very revenue it is trying to create.

or why not charge for parking and add a few quid on tickets...????

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nice. Seriously though, do you not think that his £1.2m wage is a little excessive? If it's £600,000 (the accounts were not clear if it was 6 months of 12) then that's still double Lowe's wage and boy was he chastised for `taking money out of the club'. If I'm, as you say, talking shyte, then I guess you think he is worth every penny? I'm open to be convinced.

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nice. Seriously though, do you not think that his £1.2m wage is a little excessive? If it's £600,000 (the accounts were not clear if it was 6 months of 12) then that's still double Lowe's wage and boy was he chastised for `taking money out of the club'. If I'm, as you say, talking shyte, then I guess you think he is worth every penny? I'm open to be convinced.

 

to be honest....I dont care...

we have done nothing but be successful with him here...got a young squad, brilliant academy again....tied down many of our star players...literally throwing offers for OxO in the bin....hard talking no nonsense chairman....

unless we get relegated and/or start selling the crown jewells to just stand still then he can pay himself such a wage..

 

would we be better without him....probably not

are we heading the right way with him...abso-fuking-lutely

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nice. Seriously though, do you not think that his £1.2m wage is a little excessive? If it's £600,000 (the accounts were not clear if it was 6 months of 12) then that's still double Lowe's wage and boy was he chastised for `taking money out of the club'. If I'm, as you say, talking shyte, then I guess you think he is worth every penny? I'm open to be convinced.

 

people at the top are always immensely talented and irreplaceable.

People like the bankers who caused a worldwide recession, rupert lowe, and all the others.

NC may be tough talking, and we are all hugely grateful to him for saving the club.

Its his toy, but £1.2 m is one hell of a lot of season tickets...and most of us have been supporting(financially) this club for a very long time, and no doubt will be long after the current people in charge are long gone.(Wonder if NC knows who Ian Branfoot is, or has any idea what it is like to PAY to stand on an open terrace watching a branfoot team on an off day!)

With access to the resources he has had, it really wouldn't take a genius to get SFC out of L1....though credit for a job done.

I work too long and hard , and under too much real stress to do things like pay a mortgage and put food on the table, to subsidise the lifestyles of the very rich without serious thought.

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