ladysaint Posted 11 May, 2011 Share Posted 11 May, 2011 I have lost our internet connection. Virgin have checked the modem and that is working fine and the correctly lit LEDS are confirming that this is the case, I have tried resetting it a few times by turning it on/off. When I go into control panel > Network Connections the IP address is incorrect (all zero’s or wrong sequence of numbers). When I click on repair it comes up with “Cannot repair IP address please contact your Local Area Network provider.” I have also tried disabling/enabling the network connections icon but to no avail. Also a Netgear router connected between the modem and computer recognises that there is a wireless signal on an external device but when the requested password is entered it comes up with “cannot connect to network at this time.” The password is correct as the router has been reset to factory settings. Not sure what else I can do so if anyone can provide any help or advice please let me know. Link to comment Share on other sites More sharing options...
pedg Posted 11 May, 2011 Share Posted 11 May, 2011 Sounds like your router is not working properly. Even if the router lost connection to the outside world it should still dole out IP addresses to machines that try to connect to it. Given your IP address is all zero's it has not got an address from the router. I would: Unplug the router from the main. Wait 30 seconds Plug it back in. Try repairing network connection on PC. If that does not work try resetting the router via sticking a pin in the hole it probably has labelled reset. You may need to hold it in for 5 seconds or so to make sure. Repeat as above. If you can't get an IP address or cannot connect to the routers web interface then its almost certainly time for a new router... Link to comment Share on other sites More sharing options...
saint_stevo Posted 11 May, 2011 Share Posted 11 May, 2011 you haven't set a static IP have you........? Link to comment Share on other sites More sharing options...
ladysaint Posted 11 May, 2011 Author Share Posted 11 May, 2011 The virgin guy made me take the router out of the system as he said they only deal with virgin equipment, so I had the broadband connected directly to the modem and the modem directly to the computer and it still did not work. I am not sure what a static IP is? Link to comment Share on other sites More sharing options...
saint_stevo Posted 11 May, 2011 Share Posted 11 May, 2011 under your network connections, chose your connection, then properties, Internet Protocol-Properties and it should be set to 'Obtain IP Address Automatically' Link to comment Share on other sites More sharing options...
hamster Posted 11 May, 2011 Share Posted 11 May, 2011 Have you looked behind the sofa? Link to comment Share on other sites More sharing options...
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