GenevaSaint Posted 14 April, 2011 Share Posted 14 April, 2011 Put a deposit down for a new sofa from these jokers in Jan and I've just received a letter saying they're in administration. Now they're not going to deliver sofa and I'm £700 out of pocket, but hopefully should be able to get that back through the Visa Debitcard Chargeback scheme, similar to the credit card protection but not as strong. The warning is that they're still trading and may be sold as a going concern, so if you do go to buy anything from them put any deposit down on a credit card! Link to comment Share on other sites More sharing options...
hamster Posted 14 April, 2011 Share Posted 14 April, 2011 Who/where are they? Have you told the echo bout this? Link to comment Share on other sites More sharing options...
GenevaSaint Posted 14 April, 2011 Author Share Posted 14 April, 2011 They're in Hedge End next to SCS and DFS. No haven't told Echo. Link to comment Share on other sites More sharing options...
Pedro Posted 14 April, 2011 Share Posted 14 April, 2011 I lost a grand cash deposit a few years ago to one of these outfits, only buy household stuff now through people like John Lewis. Also they give fantastic customer service and I feel it is worth the bit extra. A mate of mine has just had a Transit engine rebuilt by one of these London companies near Heathrow and it transpires they made a right hash of it with odd mismatched second hand parts etc. however, because he paid by credit card the Halifax have taken over the claim and paying for engineers reports and costs incurred so far. I don't know if a debit card holds the same claw back clout as a credit card but good luck to you and hope you get a refund. Link to comment Share on other sites More sharing options...
Verbal Posted 14 April, 2011 Share Posted 14 April, 2011 I lost a grand cash deposit a few years ago to one of these outfits, only buy household stuff now through people like John Lewis. Also they give fantastic customer service and I feel it is worth the bit extra. A mate of mine has just had a Transit engine rebuilt by one of these London companies near Heathrow and it transpires they made a right hash of it with odd mismatched second hand parts etc. however, because he paid by credit card the Halifax have taken over the claim and paying for engineers reports and costs incurred so far. I don't know if a debit card holds the same claw back clout as a credit card but good luck to you and hope you get a refund. No, a debit card doesn't give you the same protection. Link to comment Share on other sites More sharing options...
GenevaSaint Posted 14 April, 2011 Author Share Posted 14 April, 2011 No, a debit card doesn't give you the same protection. Absolutely not the same protection, but some banks do sign up to the chargeback scheme. Kicked myself really, was going to say to the missus lets use the credit card, had a gut feeling! Link to comment Share on other sites More sharing options...
Durleyfos Posted 14 April, 2011 Share Posted 14 April, 2011 They're in Hedge End next to SCS and DFS. No haven't told Echo. I would send them a quick email and let them do some digging. Link to comment Share on other sites More sharing options...
hamster Posted 14 April, 2011 Share Posted 14 April, 2011 I'd park up in their reception with a home made poster to warn others, might also get a sweetener to bugger off If they call the fuzz then on their heads be it, just make sure you get the echo there for when you get escorted off the premises. Whatever you may be tempted to do do not break the law. You could alternatively put a big sign in your car window and park near the door. Get the buggers. Link to comment Share on other sites More sharing options...
Special K Posted 14 April, 2011 Share Posted 14 April, 2011 It could also be that they have just fallen on hard times. Maybe their credit facilities were withdrawn by some faceless ***t in a bank in the city, or their suppliers went tits up and they had to try and source elsewhere. I don't know about them at all, they may be shysters, but not all companies that go into administration are lying, cheating scumbags who deserve a hard time. I know of many decent, honest companies who have gone in this recession, through no real fault of their own. Link to comment Share on other sites More sharing options...
hamster Posted 14 April, 2011 Share Posted 14 April, 2011 /\ accepted but I feel more for a customer £700 out of pocket than some faceless person who's basically took a gamble and lost. They're not proper jobs IMO just middle men who inflate prices by their mere existence. Then again I'm not that bright in my simistic little world so feel Cree to ignore me. March down there, that IS what I would do, if only to get it off my chest. Link to comment Share on other sites More sharing options...
Baj Posted 14 April, 2011 Share Posted 14 April, 2011 hmm, bear in mind that you may have lost £700, but the people in the store at hedge end arent the directors or decision makers and they themselves are coming to terms with the fact that they are losing their jobs! They may not take too kindly to someone "protesting" Link to comment Share on other sites More sharing options...
Gemmel Posted 14 April, 2011 Share Posted 14 April, 2011 hmm, bear in mind that you may have lost £700, but the people in the store at hedge end arent the directors or decision makers and they themselves are coming to terms with the fact that they are losing their jobs! They may not take too kindly to someone "protesting" Whilst they are being paid to be on the premises, they are the face of the company and absolutely should expect customers that have lost 700 quid to be upset. Their plight is very different and of course we all feel sorry for those that might lose their jobs (These big furniture retailers, normally reinvent themselves under a different name very quickly). Even if it is just a it of empathay they offer and even citing their own losses, whilst they are still there being paid, that's the minimum they should be doing. Link to comment Share on other sites More sharing options...
mcjwills Posted 14 April, 2011 Share Posted 14 April, 2011 Put a deposit down for a new sofa from these jokers in Jan and I've just received a letter saying they're in administration. Now they're not going to deliver sofa and I'm £700 out of pocket, but hopefully should be able to get that back through the Visa Debitcard Chargeback scheme, similar to the credit card protection but not as strong. The warning is that they're still trading and may be sold as a going concern, so if you do go to buy anything from them put any deposit down on a credit card! Would it not be illegal to carry on selling if they now know that can not supply the goods as they are in administration. I'd just go down and ask them is this sofa worth £700.00 and does it belong to someone, if not I'll take that in exchange for the one that you owe me. Link to comment Share on other sites More sharing options...
Baj Posted 14 April, 2011 Share Posted 14 April, 2011 Would it not be illegal to carry on selling if they now know that can not supply the goods as they are in administration. I'd just go down and ask them is this sofa worth £700.00 and does it belong to someone, if not I'll take that in exchange for the one that you owe me. ah, you're confusing administration with insolvency. Link to comment Share on other sites More sharing options...
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