S-Clarke Posted 30 January, 2011 Share Posted 30 January, 2011 Who else has Virgin in the Soton area? I've never known such a **** ISP. I pay for 50mb but haven't got anywhere near it for weeks, our VOIP phone keeps cutting off phone calls and online gaming is just no-go. Just wondered if anyone else is having similar probs? Link to comment Share on other sites More sharing options...
saintscottofthenortham Posted 30 January, 2011 Share Posted 30 January, 2011 Have you done a speed test? If so what are your Download and Upload speeds? I have the 10mb and it's bang on. Great download speeds and upload speeds. Xbox Live runs like a dream. Where abouts in Soton are you? Link to comment Share on other sites More sharing options...
BadgerBadger Posted 30 January, 2011 Share Posted 30 January, 2011 Mines fine in Bursledon. Give Virgin a call and have a rant, they've given me some good deals in the past based on a right good moan. Try and get past the first person you speak to as they have limited clowt, the next person can make things happen. Link to comment Share on other sites More sharing options...
S-Clarke Posted 30 January, 2011 Author Share Posted 30 January, 2011 Have you done a speed test? If so what are your Download and Upload speeds? I have the 10mb and it's bang on. Great download speeds and upload speeds. Xbox Live runs like a dream. Where abouts in Soton are you? Yeah - it's very erratic Download Speed: 25409 kbps Upload Speed: 2627 kbps (In the maybush area) It's not the speed that's the massive issue (although as I pay for 50mb that's pretty poor), it's just the constant packet loss I'm getting - every 10mins packets just drop off for about 10secs and in that time anything I was doing just dies. Mines fine in Bursledon. Give Virgin a call and have a rant, they've given me some good deals in the past based on a right good moan. Try and get past the first person you speak to as they have limited clowt, the next person can make things happen. I'll try and give them another call tomorrow Badger, the problem I've had is that I'm often cut off when speaking to them.....although I've been given a free number for their 50mb fault line which I'll give a go from my mobile. Link to comment Share on other sites More sharing options...
Pugwash Posted 31 January, 2011 Share Posted 31 January, 2011 20MB fine in Hedge End. Connections over wi-fi can be a problem sometimes, but cable connections are rock-solid. Link to comment Share on other sites More sharing options...
JonnyLove Posted 31 January, 2011 Share Posted 31 January, 2011 Who else has Virgin in the Soton area? I've never known such a **** ISP. I pay for 50mb but haven't got anywhere near it for weeks, our VOIP phone keeps cutting off phone calls and online gaming is just no-go. Just wondered if anyone else is having similar probs? They have recently been doing upgrades to their network but have not told any of there customers this. The impact is that your services for broadband are affected. Best course of action is to do a speed test and then phone them with the results stating that if you are not compensated you will leave. I managed to get £5 off my bill for 6 months last time this happened to me. Link to comment Share on other sites More sharing options...
S-Clarke Posted 31 January, 2011 Author Share Posted 31 January, 2011 They have recently been doing upgrades to their network but have not told any of there customers this. The impact is that your services for broadband are affected. Best course of action is to do a speed test and then phone them with the results stating that if you are not compensated you will leave. I managed to get £5 off my bill for 6 months last time this happened to me. Any idea's what they'll finish these upgrades? I phoned them up today, got through to someone I really struggled to understand and was told that there are no issues and that I need to do a virus check and spyware check on my laptop. (they ignored the fact that i have many PC's on my network, all experiencing the same issue and my upload bandwidth is not being utilised at all) Never mind, seems to have resolved it's self today....hasn't been as stable as this for ages, so fingers crossed it stays like this. Link to comment Share on other sites More sharing options...
Thedelldays Posted 31 January, 2011 Share Posted 31 January, 2011 I hate virgin media... more so when you get put through to a call centre in India and they have no idea how to respond to anything other than the standard questions..... I also hate O2, again shyt customer service Link to comment Share on other sites More sharing options...
ecuk268 Posted 31 January, 2011 Share Posted 31 January, 2011 I'm at the top end of Shirley and have had Virgin (phone, TV and 10mb broadband) for ages and have had few problems. Speeds are very good. They did some work in the green street cabinets before Xmas and my TV went all pixelly. Phoned them up and the 1st Asian gentleman didn't have a clue. Phoned again and got a different bloke who diagnosed the problem and sent an engineer who fixed it. Link to comment Share on other sites More sharing options...
trousers Posted 31 January, 2011 Share Posted 31 January, 2011 Is there actually a decent broadband (+ TV + Phone) package provider out there? I was looking to change from BT to Virgin but threads like this give me doubts. Perhaps they're all as bad/good as eachother? Link to comment Share on other sites More sharing options...
Pugwash Posted 31 January, 2011 Share Posted 31 January, 2011 Trousers, not sure where you are, but VM do have a very good tv view-on-demand package - cable only though. Actually that first bit sounds a bit odd... Link to comment Share on other sites More sharing options...
pedg Posted 1 February, 2011 Share Posted 1 February, 2011 (edited) Virgin media are not that bad. Like all big broadband companies they have a proportion of their customers who have problems and as with the others it's generally the people who have problems who speak out about the quality of their service so you do tend to get a slightly bias opinion of a company like VM from looking online. http://www.prnewswire.com/news-releases/o2-and-virgin-media-the-big-winners-at-broadband-awards-114919369.html Virgin Media landed both Fastest Broadband Provider and Best Bundled Broadband. The Fastest Provider award used data from almost 40,000 speed tests from www.broadbandgenie.co.uk– in partnership with Think Broadband. Best Bundled Broadband was voted for by a panel of industry experts, as were Best Budget Broadband (won by Plusnet) and Most Innovative Provider (BE Broadband). Edited 1 February, 2011 by pedg Link to comment Share on other sites More sharing options...
ladysaint Posted 1 February, 2011 Share Posted 1 February, 2011 My only problem with them is that I cant get Sky Sports News channel 515 but get all the other sports channels, hopefully an engineer will repair this on Friday. I also have problems watching HD catch up programmes and wondered if anyone else had these problems too. Link to comment Share on other sites More sharing options...
pedg Posted 1 February, 2011 Share Posted 1 February, 2011 My only problem with them is that I cant get Sky Sports News channel 515 but get all the other sports channels, hopefully an engineer will repair this on Friday. I also have problems watching HD catch up programmes and wondered if anyone else had these problems too. I think the HD catchup is down to the extra bandwidth this needs and I think when their network gets busy the HD catchups are the first to get the 'too busy, try later' message. If you try at a time when less people are trying to use catchup it may work (just has for me). Link to comment Share on other sites More sharing options...
Jeff Le Taxi Posted 2 February, 2011 Share Posted 2 February, 2011 10 Meg in Harefield/West End is good, i would have said exemplary but went down for a few hours last week due to maintainance, got reimbursed a whole month though! so cant really fault customer service either. Link to comment Share on other sites More sharing options...
Jonnyboy Posted 2 February, 2011 Share Posted 2 February, 2011 Just called up VM to threaten to leave, got a 10% discount on my monthly rate from a very helpful english chap. I mentioned that www.speedtest.net was giving me a low reading and got put through to a very helpful indian chap. Now Im getting 8meg download downstairs and 4 upstairs. Very happy. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now