what has my wife done to her laptop

[Saint Keith]

wifes laptop has stopped connecting to internet in the last couple of weeks. its seeing my network, but is showing limited/no connectivty. its says its not returning an ip address. ive checked the lan settings to automatic, and that they are exactly the same settings as mine, but no luck

 

ive checked my router and it says she is not connected. all 3 other laptops are connected fine

 

hers is using an intel 4965AGN wireless. i tried resetting everything to default as well, but no luck. its seems to have started when i switched her to chrome, but for some reason ie has been deleted so i cant roll back to that

 

needs some help on this one

Edited 6 December, 2010 by Saint Keith

[Marsdinho]

I guess the first thing to try is to restore the laptop to a previous state, using system Restore.

 

It may not fix the problem, but its worth a try, doesn't take long and could save you a lot of stress.

 

These instructions are for Windows XP, but it looks roughly the same in all operating systems.

 

http://support.microsoft.com/kb/306084

[St Chalet]

Which OS are you running? Do you have any repeater units? Are you using DHCP to assign IP?

[Jimmy_D]

Have you tried right clicking on the icon in the tray (the one that's saying limited/no connectivity) and selecting Diagnose/Repair Connection?

[thesaint sfc]

She hasn't setup an IP address or something like that by chance?

 

Could be worth disabling the wireless adapter and re-enabling, or if Windows XP you could run http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml

[Liquidshokk]

I assume the routers been hard rebooted. Tried safe mode with networking incase a program/service is blocking drivers??

 

Someone I know's PC had a virus once that all but uninstalled IE so that I was unable to download a repair program to get rid of the virus.

 

Could try setting the IP address manually if you know what address range the other devices are on...

Edited 7 December, 2010 by Liquidshokk

[saint_stevo]

Start

 

Run

 

ipconfig /release

 

ipconfig /renew

[Weston Super Saint]

Start

 

Get in car

 

Drive to shops

 

Buy a mac

 

Problem solved.

[saint_stevo]

Start

 

Get in car

 

Drive to shops

 

Buy a mac

 

Problem solved.

 

Quality! I am sure your response has helped the OP massively.

 

******

[Weston Super Saint]

Quality! I am sure your response has helped the OP massively.

 

******

 

If he follows the instructions to the letter he will never have connection problems again.

 

Much more helpful than having to come on here every couple of weeks to solve yet another windo$e problem

[badgerx16]

If he follows the instructions to the letter he will never have connection problems again.

Provided the issue isn't with his router, or his ISP, or there's a power cut, or somebody mistook the Mac for a doorstop, ( easily done ).

[Saint Keith]

ok, still got the same problem. i did the ipconfig renew bit, hasnt worked, ivve done a system restore on it back to september, whcih hasnt worked, apart from shes got ie back showing again

 

from what i can make out, it seems to be generating an ip address that isnt one that matches my router. ip adress on my netgear router are normally 192.168.0.1 to 6, but hers is showing something different. its a standard netgear router and all the other laptops are fine

 

any ideas on how i can get it to use the right ip address, or if there is any other problem?

 

edit. ip address showing on hers is 169.254.72.15 CONFUSED!

[saint_stevo]

sounds like (actually, STINKS OF) a virus in that case mate.

 

download Malwarebytes (from another P.C seeing as though this one can't get online) UPDATE IT (http://malwarebytes.gt500.org/) and then run a full scan

[Saint Keith]

sounds like (actually, STINKS OF) a virus in that case mate.

 

download Malwarebytes (from another P.C seeing as though this one can't get online) UPDATE IT (http://malwarebytes.gt500.org/) and then run a full scan

 

how do i get it onto her machine if i download it from mine? would i copy the software onto a stick ?

[saint_stevo]

yeah USB flash drive