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When will this site get fixed?????

Ohio Saint

By Ohio Saint,
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Ohio Saint

Ohio Saint

Posted
Posted

I don't care if I'm paying 5 quid, 15 quid, or 1 quid. I'm paying.

 

The satandard of service on this site during match day is apalling! As an overseas supporter, the only real reason I use this site is so that I can communicate with other fans on a live basis. Any time a goal is scored the site goes down for the remainder of the game. It's just not good enough!. It's not like it is a new thing, it has always happened.

 

Yes, I should have learned by now. I should NOT have stumped up another fiver knowing how it has been in the past. I mistakingly expected that those that run this site would have worked toward fixing the issue. Apparently not.

 

Fix it guys! You are taking cash for a service. Please try and be professional about it! If a fiver is not enough to do the job, then charge a tenner! A site that works for a tenner is better value than a crap site that sucks every match day for a fiver.

 

Rant over, but still very ****ed off!

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saint_stevo

saint_stevo

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Posted (edited)

http://www.saintsweb.co.uk/showthread.php?25105-Why-is-the-forum-running-at-a-crawl&p=850889#post850889

 

I concur, btw.

 

I am very much for upgrading to latest versions etc (i work in IT etc) but only for enhancement.

 

It seems that some of the new stuff with the latest vBulletin release put extra load on the server........

 

Before the upgrade we were jogging, now we have a backpack full of bricks to contend with

Edited by saint_stevo
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Ohio Saint

Ohio Saint

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I think it should be £5-10/month to use the site. It would keep a lot of the pikeys away.

 

Bottom line is, that if you are paying money (Any amount) for something, it should work properly. The amount of cash you pay is determined by market forces, but the product should always be "Of merchantable quality" If it is offered for sale.

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saint lard

saint lard

Posted
Posted

As posted on the forum suggestions thread earlier.....

However much i appreciated the effort that goes into running this site,i am appalled.

I am now a paying customer and you are providing a service.

I have worked in the service industry at a substantially high level,if i do not provide that service then i expect critisim and the customer deserves an apology and assurances improvements will be made.

Unfortunately for sometime now the service you provide is falling short.

Matchday is going to be busy,so please make provision for the sevice to be available.

Cut out the 'blogs' the supposed 'improvements' and all the add-ons,supply what most come here for,a sustainable football forum on matchdays.

This site is brilliant in the main,supplying informative,highly enjoyable and entertaining times,yet cannot deliver what it is here to do..supply a lifeline for football fans to remain updated and post comments during a matchday without interuption to that sevice.

By charging you have obligations.

Please start to meet those obligations.

Regards.

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Ohio Saint

Ohio Saint

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Lol.

 

I bet you don't get a response :(

 

There is only one response I am interested in, and that is a fully functional forum on match days. I don't care about all the rest, i can find it on the interwebs. I don't need to look at all the "look at me" threads and the "I told you so" threads. The only real purpose of this forum for me is to have at least a semblance of being a part of the crowd on match day. As soon as anyone scores that crowd vanishes into the ether. It's not what I pay for.

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1976_Child

1976_Child

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Posted

I totally agree with the OP.

 

Frankly, the service is not up to scratch. If this was still a student project then fine, no harm done. But this web site is owned by a for-profit company and we pay our money. Every single game there is considerable 'crash time' where the server just can't handle the traffic. I take my hat off to the students who have got this going, but they need to have a reality check. If they are running a for profit company, they need to deliver the goods. I suggest, that what may have started out as a 'wonderful idea' has since turned out to be a bit of a drag as the cash-flow has not supported the necessary infrastructure spend. £5 a year is really not enough to charge. Either be a free forum, or be a real business. You can't cut it both ways. Servers cost money, bandwidth costs money and perhaps most importantly your interest costs money; you lads need to be kept keen. So charge a proper fee. £5 per month is more like it. Many won't pay, so restrict them to perhaps 20 posts per month. Or maybe only 5 posts per match thread.

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dune

dune

Posted
Posted (edited)

I don't understand how other far busier forums have no issues, but this one always does on matchdays. I think that maybe to much time and money has been spent on the off-shoots when all that really matters is the core purpose - the forum. That said anyone who complains about paying £5 per year is an idiot - it's peanuts.

Edited by dune
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dune

dune

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Just noticed this on the forum suggestions page:

 

OK, we've taken it on board. Baj has said it should be fixed and will refund anyone who is not 100% satisfied with the servie for the Colchester game.

 

Regards,

The Admin Team

 

Fair play to them for the offer.

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Ohio Saint

Ohio Saint

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That said anyone who complains about paying £5 per year is an idiot - it's peanuts.

 

I agree, it's peanuts. As I said before, the price is not the issue. It's the fact that it is a pay site that does not work properly. If the problem with the site is cash, then the fees need to be reviewed to get the problem solved. If it were free, then I wouldn't care that it doesn't work.

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1976_Child

1976_Child

Posted
Posted
I agree, it's peanuts. As I said before, the price is not the issue. It's the fact that it is a pay site that does not work properly. If the problem with the site is cash, then the fees need to be reviewed to get the problem solved. If it were free, then I wouldn't care that it doesn't work.

 

spot on.

 

£5 per month, or maybe £1 per game. Either way, the server infrastructure has to be sufficient to provide the expected service which has been paid for.

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Baj

Baj

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Posted

Firstly, I appreciate your concerns above. As a user as well as an admin, it ****es me off too when the forums down.

 

A couple of facts first though. The money collected and thus invested pays for the server and other features. If it paid for mine and steves salaries too I'm sure we would jump in and fix stuff asap :) as it happens, we have to fit upgrades and tests around our day jobs. We're only saying this to point out that we CANT fix everything when issues occur.

 

Yes, if we had stuck with the old forum software then the forum most likely wouldnt go down on match days. However, we need to take the site onwards and upwards and that has meant a vast amount of time invested in the new features.

 

The problems that we are experiencing now stem from issues specifically with the forum software. I am happy to say that steve has been working on these very recently and we are hoping that come tomorrow, the server will stay up. If it doesnt, then we will continue to investigate and tweak.

 

thanks

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Baj

Baj

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Posted

no its fine, ohio saint. The points are completely valid and you should expect a service that's up all the time. The reason for me adding my comments to this thread were to point out that a) we are aware there are problems b) you are indeed entitled to a site that's up all the time c) we are doing our best to resolve problems with the available time that we have

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stevegrant

stevegrant

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Posted
I was doing some testing with Steve earlier and i too am hopeful about the forum tomorrow

Should point out that at no point was I using work time to do this... :suspicious:

 

Also, quite difficult to test what we need to test without actually having hundreds of people online at once. We've got just over 200 online at the moment, but that's fairly standard for mid-afternoons. The proof of the pudding will be at 5pm tomorrow, but it's likely to be a bit of a trial and error scenario to get the database config absolutely right.

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dune

dune

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Should point out that at no point was I using work time to do this... :suspicious:

 

Also, quite difficult to test what we need to test without actually having hundreds of people online at once. We've got just over 200 online at the moment, but that's fairly standard for mid-afternoons. The proof of the pudding will be at 5pm tomorrow, but it's likely to be a bit of a trial and error scenario to get the database config absolutely right.

 

Why don't you call the professionals in? I couldn't work out how to renew my online Nortons and one of their operators took charge of my computer and did it all for me.

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saint_stevo

saint_stevo

Posted
Posted (edited)
Should point out that at no point was I using work time to do this... :suspicious:

 

Also, quite difficult to test what we need to test without actually having hundreds of people online at once. We've got just over 200 online at the moment, but that's fairly standard for mid-afternoons. The proof of the pudding will be at 5pm tomorrow, but it's likely to be a bit of a trial and error scenario to get the database config absolutely right.

 

Obviously i did it all on my lunchbreak

 

Are you stealing my phrase?

Edited by saint_stevo
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RonManager

RonManager

Posted
Posted
Also, quite difficult to test what we need to test without actually having hundreds of people online at once. We've got just over 200 online at the moment, but that's fairly standard for mid-afternoons. The proof of the pudding will be at 5pm tomorrow, but it's likely to be a bit of a trial and error scenario to get the database config absolutely right.

 

Why not give us a time to log on which suits you on a non-match day or evening?

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saint_stevo

saint_stevo

Posted
Posted

I think the equation of BSOD'ing the DB is-

 

Volume of users+refreshes+new posts= wipeout

 

 

This death triangle is USUALLY only complete on match days, or when there is big news like when ML died, so luke SG says its trial and error for each match thread (problem is Steve goes to the matches!)

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