Saint Keith Posted 18 August, 2010 Share Posted 18 August, 2010 Firstly, my thanks again to Steve and Baj for allowing me to post this in the lounge http://survey.constantcontact.com/survey/a07e2zuuscsgcywt051/start As some of you may remember, I recently completed my MBA, and many of you helped me by completing a survey around broadband satisfaction. It got a lot of media coverage and was well received. I now need to replicate the study across more industries, so I would really appreciate your help in completing a short study on your satisfaction or otherwise across some other consumer industries It is not a survey about which companies are best, but about the factors people took into consideration when the chose these organisations, how their expectations have been met or not met, and the specific reasons why they either choose to switch to another provider or stay where they are even though they are not satisfied The previous study was very succesful by putting it on here as I had such a wide a cross section of the population, so i'd really appreciate your help again It should take about 5 minutes to complete, and id be grateful to everyone who completes it The results will be previewed at the Call Centre Conference at the NEC in September http://survey.constantcontact.com/survey/a07e2zuuscsgcywt051/start Link to comment Share on other sites More sharing options...
Saint Keith Posted 19 August, 2010 Author Share Posted 19 August, 2010 Thanks to everyone who has completed it so far. need a few more hundred responses yet, so if you could find 5 minutes to help id really appreciate it Link to comment Share on other sites More sharing options...
Hatch Posted 19 August, 2010 Share Posted 19 August, 2010 Is this your first mobile phone or did you switch to this company from another provider does this mean first mobile phone 'Provider' or just actual first phone? cos i had loads of phones from same provider.. Link to comment Share on other sites More sharing options...
Saint Keith Posted 19 August, 2010 Author Share Posted 19 August, 2010 (edited) Is this your first mobile phone or did you switch to this company from another provider does this mean first mobile phone 'Provider' or just actual first phone? cos i had loads of phones from same provider.. it meant first mobile phone company, but is an error. trying to see if i can change it EDIT : have changed it now, thanks for pointing it out. no matter how many times you review it and test it you always miss something. thanks Edited 19 August, 2010 by Saint Keith Link to comment Share on other sites More sharing options...
mcjwills Posted 19 August, 2010 Share Posted 19 August, 2010 SK done Link to comment Share on other sites More sharing options...
Saint Keith Posted 20 August, 2010 Author Share Posted 20 August, 2010 SK done Ta. appreciate it Link to comment Share on other sites More sharing options...
Saint Keith Posted 26 August, 2010 Author Share Posted 26 August, 2010 just a shameless bump survey closes on Tuesday and I still need a few more responses. thank you to everyone who has done it so far Link to comment Share on other sites More sharing options...
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