It appears that Nick Illingsworth has been refused a season ticket

[Dave Benson Phillips]

5. Despite repeated e mailed requests to various members of senior management at the club and attempts to speak to them on the phone I again have received no reason for this happening or until yesterday anyone who would actually acknowledge my correspondence.

 

Why's he trying to speak to "senior management" over a ticketing issue? Surely a trip to the ticket office or a phone call to the ticket office would result in an immediate response instead of pestering "senior management"? Maybe doing what any normal fan would do, as opposed to an uber-fan, may have been the better option.

 

This whole episode seems unfortunate but I'm not going to lose any sleep over it until I hear both sides to the story. As I'm unlikely to hear the club's side of the story (it being none of my business), I doubt I will ever really care one way or the other.

 

Yep, you've confirmed yourself in the " I'm alright Jack " group, I suspected as much.

 

As for speaking to management... why the fook wouldn't he want to speak to a manager???

 

When you complain do you do it to little Johhny Bloggs on the front desk?

[alpine_saint]

Why's he trying to speak to "senior management" over a ticketing issue? Surely a trip to the ticket office or a phone call to the ticket office would result in an immediate response instead of pestering "senior management"? Maybe doing what any normal fan would do, as opposed to an uber-fan, may have been the better option.

 

This is fair comment. Maybe dropping the big "I am" act would yield more effective results

[alpine_saint]

Yep, you've confirmed yourself in the " I'm alright Jack " group, I suspected as much.

 

As for speaking to management... why the fook wouldn't he want to speak to a manager???

 

When you complain do you do it to little Johhny Bloggs on the front desk?

 

You demand to speak to a manager when the grunt hasnt satisfied you with their explanation.

[Secret Site Agent]

It says quite clearly that he has been trying to contact the club by phone and email for 3 weeks and has recieved no response..

 

No, he has been phoning the Saints Trust Hotline to his contacts in the club, not like the rest of us.

[trousers]

I support Saints.

 

I go to as many games as I can.

 

I enjoy the day out.

 

I go home.

 

Sometimes being a football fan can be so simple.....

[scott_saints]

Ahhh, the silverspoons rip off thing.

 

If anyone thought it was a good idea to pay to get in to a pub when you don't have to, then they deserve to lose their money. It's similar to all the teenagers paying to go on bar crawls on holiday when they could just do the same......and not pay.

[Dave Benson Phillips]

I support Saints.

 

I go to as many games as I can.

 

I enjoy the day out.

 

I go home.

 

Sometimes being a football fan can be so simple.....[/quote

 

You forgot about making 11,000ish posts on a Saints forum, discussing board politics daily.

 

Massive point to miss out.

[Marsdinho]

I support Saints.

 

I go to as many games as I can.

 

I enjoy the day out.

 

I go home.

 

Sometimes being a football fan can be so simple.....

 

 

You forget that some people need to fill massive voids in their life....

[Dave Benson Phillips]

You demand to speak to a manager when the grunt hasnt satisfied you with their explanation.

 

Which considering he hasn't recieved a reply off ANYONE in the last 3 weeks, suggests he has spoken to all.

 

And come on, are you honestly saying that he hasn't spoken to David Luker, who let's face it, is the first port of call.

[benjii]

You demand to speak to a manager when the grunt hasnt satisfied you with their explanation.

 

Exactly!

[Marsdinho]

Some of you should become Man Uts fans and join the Green and Gold movement, you could save a few years and move straight on to moaning about "the corporate premiership"

[Window Cleaner]

Ahhh, the silverspoons rip off thing.

 

If anyone thought it was a good idea to pay to get in to a pub when you don't have to, then they deserve to lose their money. It's similar to all the teenagers paying to go on bar crawls on holiday when they could just do the same......and not pay.

 

still I think it comes under the terms of preying on the simple mined. I know nothing about the incident but you have to understand that some people are so trusting in anything that seems official (like Nigerian bank frauds) that they wedge up just so as not to miss out or be different from the rest of the herd.

 

For the club to refuse a long time fan (and ST holder) a ST renewal well then I guess they must have their reasons,just as they must have had their reasons for no instalment plan this time round.

[Dave Benson Phillips]

Exactly!

 

What's your point?

[Smirking_Saint]

Some of you should become Man Uts fans and join the Green and Gold movement, you could save a few years and move straight on to moaning about "the corporate premiership"

 

Agreed !!

 

It's actually pretty embarassing all the anti-club b*llocks all day everyday FFS

[Secret Site Agent]

My thoughts, and my argumant exactly.

 

I've always liked you, benji.

[alpine_saint]

Which considering he hasn't recieved a reply off ANYONE in the last 3 weeks, suggests he has spoken to all.

 

And come on, are you honestly saying that he hasn't spoken to David Luker, who let's face it, is the first port of call.

 

Has he actually gone to the office ? Pretty difficult not to give an explanation when you are stood face-to-face to the disgruntled customer...

[trousers]

I support Saints.

 

I go to as many games as I can.

 

I enjoy the day out.

 

I go home.

 

Sometimes being a football fan can be so simple.....

 

You forgot about making 11,000ish posts on a Saints forum, discussing board politics daily.

 

Fair point. Although 99% of my posts are trivial nonsense... ;-)

[benjii]

What's your point?

 

My point is that NI's post seems to say that he hasn't managed to speak to anyone about this *****il yesterday). I find that extraordinary. If you phone the number given for the ticket office on the website you will speak to someone. I'm wondering if he did that?

 

If you are complaining to a company you don't demand to speak to the CEO (or whoever, "senior management") you follow their complaints/enquiries procedure and if you're not getting anywhere you escalate it. If he's not been able to speak to someone after three weeks of trying then I would suggest he has been phoning the wrong people.

Edited 27 July, 2010 by benjii
LOL! You can't do a "(" before writing "until"!

[saint lard]

There is always two sides to a story and somewhere in the middle is the truth.

 

So far i have only heard one side of this alleged misdemenour by 'the club'

[Secret Site Agent]

Has he actually gone to the office ? Pretty difficult not to give an explanation when you are stood face-to-face to the disgruntled customer...

 

And it must be a ****ing cold day in hell today because I actually agree with Alpine.

[Fitzhugh Fella]

Thank God, a sensible post

 

There are some truly staggering responses to this thread and lets just hope this nothing more than an administrive error, because if this is true then a part of SFC truly did die last year.

 

Firstly the ones who spout "NI" isn't the voice of the fans and doesn't speak for me blah blah blah you are right and neither does he confess to, but like sheep, you all assume that he says the opposite and I think you will find he has tried to pass the "spokesman" batton on a number of times.

 

I have not always agreed with his personal views on Saints and was never interested in joining the trust, but for those of you that find yourselves up north for a midweek game in the ****ing rain, if there is one other Saints fan you are likely to meet it's him. He doesn't need people sticking up for him and just as well, based on the responses of moronic, uneductaed, self centred idiots, that shamefully call themselves Saints fans......he's one of us FFS

[Secret Site Agent]

My point is that NI's post seems to say that he hasn't managed to speak to anyone about this (****il yesterday). I find that extraordinary. If you phone the number given for the ticket office on the website you will speak to someone. I'm wondering if he did that?

 

If you are complaining to a company you don't demand to speak to the CEO (or whoever, "senior management") you follow their complaints/enquiries procedure and if you're not getting anywhere you escalate it. If he's not been able to speak to someone after three weeks of trying then I would suggest he has been phoning the wrong people.

 

Yes. Unlike us proles, he's speaking to the great and the good in the Club, when all he has to do is speak to the ticket desk. And why isn't he getting any answer? It is probably because to the great and the good in the Club are all thinking, '........Why doesn't the stupid T wat just call the ticket office instaed of hassling me?'

 

I'm getting offensive now.

[SaintBobby]

Ahhh, the silverspoons rip off thing.

 

If anyone thought it was a good idea to pay to get in to a pub when you don't have to, then they deserve to lose their money. It's similar to all the teenagers paying to go on bar crawls on holiday when they could just do the same......and not pay.

 

I'm not sure I deserved to lose my money, but that's not the point. I don't know the Wembley area at all. Wanted to go to an all-Southampton fan pub and - given the overall cost of the day - 6 tickets at a tenner each was a relatively small outlay.

 

My annoyance wasn't I'd lost sixty notes - it was that I'd been ripped off by the Saints Trust. The event was nothing like billed - and anyone with a mere smattering of IQ would have known this if they'd visited the venue. Pulling in £20K from genuine Southampton fans on a special day out at Wembley on the basis of promises you can't keep is shoddy behaviour, even ignoring whether or not it's criminal. And that's putting aside whether smarter or more seasoned Saints fans didn't fall for it. Or whether those who did were gullible.

 

If NC wants to ban Illingsworth from St. Mary's on this basis, then more power to his elbow.

[for_heaven's_Saint]

The bloke's head is so far up his own arse it's unbelievable. It p*sses me off no end when I see his face on the tv or in the paper, claiming he speaks for the fans. The bloke's a d!ck who thinks he has more right to go to the games, speak to the management or organise events than anyone else.

 

I really couldn't care less if he can't go to games, if he didn't feel the need to try to be a busy-body local celebrity all the time it wouldn't have happened. When this happens to a normal fan, I'll care.

 

Nick Illingsworth is our John PFC W******d.

[Dave Benson Phillips]

My point is that NI's post seems to say that he hasn't managed to speak to anyone about this *****il yesterday). I find that extraordinary. If you phone the number given for the ticket office on the website you will speak to someone. I'm wondering if he did that?

 

If you are complaining to a company you don't demand to speak to the CEO (or whoever, "senior management") you follow their complaints/enquiries procedure and if you're not getting anywhere you escalate it. If he's not been able to speak to someone after three weeks of trying then I would suggest he has been phoning the wrong people.

 

I tried to speak to anyone and everyone taking the correct chain of command with regards to the Installment Plan and was fobbed off/ignored by everyone. I followed their complaints procedure, the fans charter ( lol ) claims that they will resolve any complaint within 7 days. After 17 days I had to remind them of the fans charter and state I would be speaking to the Football League before they even responded to an email... with a fob off.

 

It's all very well speaking to someone/anyone but it's a complete waste of time speaking to some grunt in the ticket office that can't answer your questions, nor can he resolve the problem so for all NI's faults, you can't blame him for wanting to speak to a manager!

 

I tried for 3 weeks to speak to someone at the club, Luker, Cortese, Jordan Sibley... and ended up with a letter back from the Megastore manager about ticket office issues.

[Smirking_Saint]

If i open a road notice or get a pavement dug up somewhere due to my job you expect a member of the public to phone the number provided by the company on the sineage etc.

 

I wouldn't take too kindly to a random member of the public ignoring the phone numbers provided and getting ahold of my number to have a moan about a blocked pavement etc, this would be even more annoying to my manager above me if he got a phone call regarding the issue that arisen a long way down the line.

 

My point being that if you have an issue you talk to the people put there to do that job, i.e the staff in the ticket office.

[Dave Benson Phillips]

Yes. Unlike us proles, he's speaking to the great and the good in the Club, when all he has to do is speak to the ticket desk. And why isn't he getting any answer? It is probably because to the great and the good in the Club are all thinking, '........Why doesn't the stupid T wat just call the ticket office instaed of hassling me?'

 

I'm getting offensive now.

 

Where does it say he didn't speak to anyone in the ticket office? Can you point me in the direction of a quote from him saying that he didn't/hasn't spoken to anyone at the Ticket Office?

 

Oh, didn't think so, you're just getting a bit over-excited aren't you?

[Dave Benson Phillips]

If i open a road notice or get a pavement dug up somewhere due to my job you expect a member of the public to phone the number provided by the company on the sineage etc.

 

I wouldn't take too kindly to a random member of the public ignoring the phone numbers provided and getting ahold of my number to have a moan about a blocked pavement etc, this would be even more annoying to my manager above me if he got a phone call regarding the issue that arisen a long way down the line.

 

My point being that if you have an issue you talk to the people put there to do that job, i.e the staff in the ticket office.

 

Ahhh, maybe YOU can provide me a link to a quote from NI where he states he hasn't attempted to contact anyone at the ticket office?

 

Oh.... that's you jumping to conclusions as well.

[Smirking_Saint]

Yes. Unlike us proles, he's speaking to the great and the good in the Club, when all he has to do is speak to the ticket desk. And why isn't he getting any answer? It is probably because to the great and the good in the Club are all thinking, '........Why doesn't the stupid T wat just call the ticket office instaed of hassling me?'

 

I'm getting offensive now.

 

This is what i meant in my post above lol

 

Spot on IMO

[Smirking_Saint]

Ahhh, maybe YOU can provide me a link to a quote from NI where he states he hasn't attempted to contact anyone at the ticket office?

 

Oh.... that's you jumping to conclusions as well.

 

Well f*ck me you seem to do a good job at doing it on a regular occasion i thought i would join in.

 

Are you telling me he has been attempting to contact the ticket office for 3 weeks and has not had an answer ??

 

Does that not sound a bit funny to you ??

 

Well that wasn't hard, i just phoned up the ticket office and got through within about 2 mins, of course NI is far too important for that.

Edited 27 July, 2010 by Smirking_Saint

[Marsdinho]

I tried to speak to anyone and everyone taking the correct chain of command with regards to the Installment Plan and was fobbed off/ignored by everyone. I followed their complaints procedure, the fans charter ( lol ) claims that they will resolve any complaint within 7 days. After 17 days I had to remind them of the fans charter and state I would be speaking to the Football League before they even responded to an email... with a fob off.

 

It's all very well speaking to someone/anyone but it's a complete waste of time speaking to some grunt in the ticket office that can't answer your questions, nor can he resolve the problem so for all NI's faults, you can't blame him for wanting to speak to a manager!

 

I tried for 3 weeks to speak to someone at the club, Luker, Cortese, Jordan Sibley... and ended up with a letter back from the Megastore manager about ticket office issues.

 

Are you not just ****ed off that all your cage rattling only got you as far as the Megastore manager.

[SaintBobby]

Well I think you'll find this is pretty standard continental pratice, if you act the knob then most establishments have no qualms whatsoever in telling you

to shove your money up your backside because they can well do without the hassle.I know of a restaurant in Lyon where the meat chef (and presumably the owner) tells client to **** off to Macdonalds if they ask for steak cooked beyond medium rare cos he doesn't waste good meat.

 

You may be right that this is more common practice on the Continent.

 

But, I'd say there is a difference between a restaurant and a football club. We have 32,000 seats to fill every fortnight, and - by and large - fail to fill them.

 

The Ivy restaurant in central london can afford to be rather more picky. They have a couple of hundred seats and a one year waiting list for mere members of the public.

[Dave Benson Phillips]

Well f*ck me you seem to do a good job at doing it on a regular occasion i thought i would join in.

 

Are you telling me he has been attempting to contact the ticket office for 3 weeks and has not had an answer ??

 

Does that not sound a bit funny to you ??

 

No, not when it took me 3 weeks to get a response from the club ( and only then when I threatened to get the Football League involved ) . David Luker now passes off any complaints up to Cortese/Leighton Mitchell/Club Spokesman now, so unlike before, when Luker was able to respond to any issue in a timely fashion the issues are kept with 'senior management' , so to get an answer, that's where you have to go.

[Secret Site Agent]

Where does it say he didn't speak to anyone in the ticket office? Can you point me in the direction of a quote from him saying that he didn't/hasn't spoken to anyone at the Ticket Office?

 

Oh, didn't think so, you're just getting a bit over-excited aren't you?

 

Where does it say he did? And no, I am not getting over excited. I'm getting a little concentric, to be honest.

 

As Benjii has pointed out, he said in Item 5 he has been speaking to Senior Management. not, 'After speaking to the ticket office I got fobbed of with excuses, so I took it to the next level and had no choice but to speak to Senior Management.' His words, not mine. his ommisions speak volumes. Surely if he had spoken to the ticket office, and been fiobbed off, it would lend more credence to his complaint.

[Smirking_Saint]

I tried to speak to anyone and everyone taking the correct chain of command with regards to the Installment Plan and was fobbed off/ignored by everyone. I followed their complaints procedure, the fans charter ( lol ) claims that they will resolve any complaint within 7 days. After 17 days I had to remind them of the fans charter and state I would be speaking to the Football League before they even responded to an email... with a fob off.

 

It's all very well speaking to someone/anyone but it's a complete waste of time speaking to some grunt in the ticket office that can't answer your questions, nor can he resolve the problem so for all NI's faults, you can't blame him for wanting to speak to a manager!

 

I tried for 3 weeks to speak to someone at the club, Luker, Cortese, Jordan Sibley... and ended up with a letter back from the Megastore manager about ticket office issues.

 

Why would they want to respond to someone telling them how to run their business ??

 

How would you react if i phoned you or your manager at work and told him they are not running the business well and i could do it better ??

[Marsdinho]

Shouldnt the title of this thread by changed to..

 

"Miss...Miss, Nicola Cortese has been nasty to my friend".

[Dave Benson Phillips]

Why would they want to respond to someone telling them how to run their business ??

 

How would you react if i phoned you or your manager at work and told him they are not running the business well and i could do it better ??

 

Err... asking for a reason why a core benefit has been reand payment facility has been removed is hardly telling them how to run their business. It's asking a question, as a long serving customer. And then asking them why they are lieing again is hardly telling them how to run their business, it's making them aware I know they are full of sh!t and to give me a proper reason.

 

Wrong?

 

Still waiting for that link where NI says he only spoke to senior management and hasn't contacted the ticket office.

[SaintBobby]

Here's a thought. Maybe Illingsworth hasn't heard from the club because the email address on the Saints Trust website doesn't work....

[Smirking_Saint]

Err... asking for a reason why a core benefit has been reand payment facility has been removed is hardly telling them how to run their business. It's asking a question, as a long serving customer. And then asking them why they are lieing again is hardly telling them how to run their business, it's making them aware I know they are full of sh!t and to give me a proper reason.

 

Wrong?

 

Still waiting for that link where NI says he only spoke to senior management and hasn't contacted the ticket office.

 

Still waiting for the link where he says he has in that case !!!

 

As for above, you really must come across as a whinging b*stard on the phone. I mean really, you are beginning to think of yourself as some sort of Uber-fan the same as NI. Who are you to phone up and question ? Who are you to say they are lieing about it ? Did you ever PROVE they were lieing or did you just do a bit of half ars*d research and then believe your own consipracy bullsh*t ?

 

But then you have pretty much answered your own question, it was a 'benefit', a privalage and not the 'right' that you seem to think it is, and it clearly has not affected the ST sales as much as you thought, no matter how many times you change your prediction statement.

[manji]

Schitt-stirring idiot with agenda cant buy season ticket through some administrative issue.In an attempt at attention seeking mentions this on minority website. Gets pasted on here by another schitt-stirrer. Cue the usual minority of anti-Saints, anti-Cortese knobbos with self-seeking agendas.

[Secret Site Agent]

If i open a road notice or get a pavement dug up somewhere due to my job you expect a member of the public to phone the number provided by the company on the sineage etc.

 

I wouldn't take too kindly to a random member of the public ignoring the phone numbers provided and getting ahold of my number to have a moan about a blocked pavement etc, this would be even more annoying to my manager above me if he got a phone call regarding the issue that arisen a long way down the line.

 

My point being that if you have an issue you talk to the people put there to do that job, i.e the staff in the ticket office.

 

I totally agree and i HAVE BEEN the one to get the ****ing phone call off the 'Residents Co-ordinator', The 'Neighbourhood manager', the 'Local housing Support officer' and the 'Estate Warden'. Don't get me wrong, some of them do a good job under difficult circumstances. But some of them, wadling up into the cones after 'illigally' crossing the live carriageway, wearing their non standard hi-vis vests bought from halfords, (I'm sorry, madam, but that vest isn't a Class 3 to BS EN 471. And what a lovely hard hat you have bought from B and Q, but that isn't to BS EN 166 is it?) telling me I can't close the road, (but I have a Temporary Traffic Order, signed by the Secretary of State for Transport, Community Support Officer, and i think you are over stepping your bounds. And what, swearing is a Sec 4a Public Order Offence? No, as it is on the phone it's a crime under the telecommunications act, you fargin doughnut. ) or telling me I must be quieter when planing the road, (But I have a Section 61 proir consent exemption under the Control of Pollution act 1974. And sorry, as a barrister, why have you not heard of one before?)

There is a national hotline for complaints that compel me,my team and my company to act in some way to resolve the issue. And to report back to the Highways Agency Sponsor, who reports back to the National Roads Co-Ordinator to say what action has been taken. Phoning me up directly when I am in bed asleep, in the bath, on the toilet,at my daughters birthday party, or giving Mrs Agent a seeing too (I kid you not) on my personal mobile and you wont get the same result I am afraid.

Edited 27 July, 2010 by Secret Site Agent

[Dave Benson Phillips]

Still waiting for the link where he says he has in that case !!!

 

As for above, you really must come across as a whinging b*stard on the phone. I mean really, you are beginning to think of yourself as some sort of Uber-fan the same as NI. Who are you to phone up and question ? Who are you to say they are lieing about it ? Did you ever PROVE they were lieing or did you just do a bit of half ars*d research and then believe your own consipracy bullsh*t ?

 

But then you have pretty much answered your own question, it was a 'benefit', a privalage and not the 'right' that you seem to think it is, and it clearly has not affected the ST sales as much as you thought, no matter how many times you change your prediction statement.

 

I never said he HAD, I said that he never said he HADN'T spoken to the Ticket Office grunt.

 

Now answer me this, if and when you have an issue with tickets have you/will you spoken to the grunt on the front desk or do you head straight for Luker ( senior management ) ?

 

Yes, I think I proved beyond doubt they were lieing, because it was hardly half-arsed Googling when I spoke to the very people that administrate the installment plan and done research to prove that EVERY SINGLE CLUB of our size or larger has one ( including clubs like Man Utd and Chelsea who really don't need one to fill their stadiums ) . Are you really that far stuck up Cortese's arse to not understand that if there was a significant cost to it, then clubs wouldn't offer it... especially clubs who could sell out their stadiums without the need for one?

 

So you are now saying that a customer that has been paying by installments for the last 7 years, shouldn't phone up and ask for an explanation when the facility has been removed with no notice to the fans?

 

Yawn

Edited 27 July, 2010 by Dave Benson Phillips

[Secret Site Agent]

Err... asking for a reason why a core benefit has been reand payment facility has been removed is hardly telling them how to run their business. It's asking a question, as a long serving customer. And then asking them why they are lieing again is hardly telling them how to run their business, it's making them aware I know they are full of sh!t and to give me a proper reason.

 

Wrong?

 

Still waiting for that link where NI says he only spoke to senior management and hasn't contacted the ticket office.

 

5. Despite repeated e mailed requests to various members of senior management at the club and attempts to speak to them on the phone I again have received no reason for this happening or until yesterday anyone who would actually acknowledge my correspondence.

 

He says there, in his own words, he contacted senior management. He doesn't make claim to have contacted the ticket office. If he had done, he would have/should have said.

[Dave Benson Phillips]

5. Despite repeated e mailed requests to various members of senior management at the club and attempts to speak to them on the phone I again have received no reason for this happening or until yesterday anyone who would actually acknowledge my correspondence.

 

He says there, in his own words, he contacted senior management. He doesn't make claim to have contacted the ticket office. If he had done, he would have/should have said.

 

He doesn't say he hasn't followed the complaints procedure, I would imagine his first port of call would have been Luker, would have been silly not to be, seeing as he is the man with the answers.

 

David Luker is senior management.

 

If you have a problem with your tickets etc... would you email him? Or would you email reception asking for the email address of someone who works in the burger bar or on the box office?

 

Honest answer please.

[Secret Site Agent]

I never said he HAD, I said that he never said he HADN'T spoken to the Ticket Office grunt.

 

Now answer me this, if and when you have an issue with tickets have you/will you spoken to the grunt on the front desk or do you head straight for Luker ( senior management ) ?

 

No, I speak to the grunt on the front desk. Then I go to the supervisor. I don't go winging to Dave Luker, beacuse I don't want to be embarrased and feel like a right turd when he says, '....and what did the ticket office say?' And I say, 'didn't go to them, can straight to you.' And he says 'Let me know how you get on talking to the ticket office, and if you don't get any joy, come back to me.' and he's thinking all the time 'What a pompous, arrogant 'Wa-nker'. I know, been there, done it, though the same. And they never come back to you.

 

So there's your answer. In all honesty.

[Dave Benson Phillips]

No, I speak to the grunt on the front desk. Then I go to the supervisor. I don't go winging to Dave Luker, beacuse I don't want to be embarrased and feel like a right turd when he says, '....and what did the ticket office say?' And I say, 'didn't go to them, can straight to you.' And he says 'Let me know how you get on talking to the ticket office, and if you don't get any joy, come back to me.' and he's thinking all the time 'What a pompous, arrogant 'Wa-nker'. I know, been there, done it, though the same. And they never come back to you.

 

So there's your answer. In all honesty.

 

Course you would, course you would.

 

As would the majority of people on this forum as well. Of course.

[Secret Site Agent]

He doesn't say he hasn't followed the complaints procedure, I would imagine his first port of call would have been Luker, would have been silly not to be, seeing as he is the man with the answers.

 

David Luker is senior management.

 

If you have a problem with your tickets etc... would you email him? Or would you email reception asking for the email address of someone who works in the burger bar or on the box office?

 

Honest answer please.

 

I personnaly think his complaint would have had more legs if he had pointed out he had followed the procedure, and showed the whole club to be rotten to the core, rather than give the impression that 'I demand to speak to David Luker directly. Do you not know who I am' because to me and a lot on here, he gives that impression.

[Gemmel]

I personnaly think his complaint would have had more legs if he had pointed out he had followed the procedure, and showed the whole club to be rotten to the core, rather than give the impression that 'I demand to speak to David Luker directly. Do you not know who I am' because to me and a lot on here, he gives that impression.

 

What if they were mates?

[benjii]

No, I speak to the grunt on the front desk. Then I go to the supervisor. I don't go winging to Dave Luker, beacuse I don't want to be embarrased and feel like a right turd when he says, '....and what did the ticket office say?' And I say, 'didn't go to them, can straight to you.' And he says 'Let me know how you get on talking to the ticket office, and if you don't get any joy, come back to me.' and he's thinking all the time 'What a pompous, arrogant 'Wa-nker'. I know, been there, done it, though the same. And they never come back to you.

 

So there's your answer. In all honesty.

 

Possibly a fairly accurate summary IMO.

[Thedelldays]

what is it and saints fan and demanding to know and stir up the inner workings of the club....

 

I guess we are too used to it