Season Ticket Sales

[djharvey]

djharvey is a mong and clearly retarded.

 

Your name explains a lot!

[View From The Top]

pick up the phone!

 

Yep, I was right, thick.

[StuRomseySaint]

Those points may show that the club are not neccessarily maximising season ticket sales. However if the club were trying to sell as few season tickets as possible (as you stated), don't you think that they would just not sell them at all!

There are clearly commercial reasons for the decisions that the club are taking, i may not fully understand them (like many others) but i am willing to trust the club with them. If you dont trust them then dont hand over any cash.

Simples!

 

Without sounding patronising, I assume you have no experience of business practice?

 

The club can't just do away with season tickets, that would cause uproar amoungst fans, even more so than removing the installment plan. It just wouldn't work. What they have done is made them as restrictive as possible for people to purchase and try and silently 'bully' as many people out of getting one as possible, either by simply not bothering to sell pro-actively and contact their membership base or by removing core benefits which people rely on to buy one.

 

The commercial reasons are Cortese saw 50k Saints fans at Wembley chasing success, he thinks he can guarantee success this year which in turn means the people who don't get a season ticket will still come and pay the full whack.

[djharvey]

Yep, I was right, thick.

 

ring ring lmao!

[StuRomseySaint]

ring ring lmao!

 

Seriously grow up you child and don't troll, go out and play with your friends or something.

[djharvey]

Without sounding patronising, I assume you have no experience of business practice?

 

The club can't just do away with season tickets, that would cause uproar amoungst fans, even more so than removing the installment plan. It just wouldn't work. What they have done is made them as restrictive as possible for people to purchase and try and silently 'bully' as many people out of getting one as possible, either by simply not bothering to sell pro-actively and contact their membership base or by removing core benefits which people rely on to buy one.

 

The commercial reasons are Cortese saw 50k Saints fans at Wembley chasing success, he thinks he can guarantee success this year which in turn means the people who don't get a season ticket will still come and pay the full whack.

 

So many presumptions!

[djharvey]

Seriously grow up you child and don't troll, go out and play with your friends or something.

 

Personal insults again from the Salesman! very good!

[The Kraken]

Unfortunately some may do that because the Club is now seen by some as not caring for fans and trying to make as much money as possible from them.

 

In the past most of the money received usually went to make the team stronger this maybe the case but as a Private company could also go into the Owners pocket.

 

However with better PR things could be a lot better - the Pompous Arrogant nature of Mr Cortese which may of course be not true appears to be gaining momentum amongst a minority of fans and needs to be stopped I would have thought.

 

A simple explanation on the ticketing strategy and what the finances of the club are like would go a long way to resolving the situation

 

Unfortunately John, I think this statement is going to be a common theme this season. The club just seem to currently have a refusal to communicate properly with their customers.

 

It was true of their reasons for ditching the installment plan.

It was true of their reasons for not offering half-season tickets.

It was true of their decision to start charging a ticket booking charge.

And it is true with the lack of renewal forms.

 

I think we just have to get used to the fact that the club is "Cortese's baby" and he is going to run it his way, and his way alone. If that involves p!ssing off previous customers in favour of a new business model then, apparently, so be it.

[Thedelldays]

stu..not being funny..forgive me if I will give NC the benfit of the doubt for a mo over your busniess plans..

 

Stu, ex army from romsey who works in sales and has put on 3 coaches for an away game

 

Cortese itialian/swiss investment banker who has a busniess plan that got a multi-billionaire on side and has literally put money where their moths have said.

 

I have no doubt that other decisions will be made that some supporters wont like...but in the same breath, there were decisions made that you like and others never...

 

you cant please all of the people all of the time..

 

lets see stu...

[djharvey]

stu..not being funny..forgive me if I will give NC the benfit of the doubt for a mo over your busniess plans..

 

Stu, ex army from romsey who works in sales and has put on 3 coaches for an away game

 

Cortese itialian/swiss investment banker who has a busniess plan that got a multi-billionaire on side and has literally put money where their moths have said.

 

I have no doubt that other decisions will be made that some supporters wont like...but in the same breath, there were decisions made that you like and others never...

 

you cant please all of the people all of the time..

 

lets see stu...

 

I feel a Harry Hill moment coming on, FIGHT!

[sotonjoe]

stu..not being funny..forgive me if I will give NC the benfit of the doubt for a mo over your busniess plans..

 

Stu, ex army from romsey who works in sales and has put on 3 coaches for an away game

 

Cortese itialian/swiss investment banker who has a busniess plan that got a multi-billionaire on side and has literally put money where their moths have said.

 

I have no doubt that other decisions will be made that some supporters wont like...but in the same breath, there were decisions made that you like and others never...

 

you cant please all of the people all of the time..

 

lets see stu...

 

But Stu knows ALL the answers doesn't he?

[djharvey]

But Stu knows ALL the answers doesn't he?

 

Well just look at his CV! most impressive!

[OldNick]

Without sounding patronising, I assume you have no experience of business practice?

 

The club can't just do away with season tickets, that would cause uproar amoungst fans, even more so than removing the installment plan. It just wouldn't work. What they have done is made them as restrictive as possible for people to purchase and try and silently 'bully' as many people out of getting one as possible, either by simply not bothering to sell pro-actively and contact their membership base or by removing core benefits which people rely on to buy one.

 

The commercial reasons are Cortese saw 50k Saints fans at Wembley chasing success, he thinks he can guarantee success this year which in turn means the people who don't get a season ticket will still come and pay the full whack.

 

There is one thing that tells me that the club are not trying to get S/ts stopped. If they wanted to get rid, I doubt they'd have given such a discount if you buy before a certain time.

I do agree that the renewal forms should have been sent by post, but the club may send a reminder, with say 10 days to go to people who have not renewed.That would save costs but target the fans who were not renewing. I may be proved wrong but I dont think the club wish to upset the S/t fan base.

[StuRomseySaint]

stu..not being funny..forgive me if I will give NC the benfit of the doubt for a mo over your busniess plans..

 

Stu, ex army from romsey who works in sales and has put on 3 coaches for an away game

 

Cortese itialian/swiss investment banker who has a busniess plan that got a multi-billionaire on side and has literally put money where their moths have said.

 

I have no doubt that other decisions will be made that some supporters wont like...but in the same breath, there were decisions made that you like and others never...

 

you cant please all of the people all of the time..

 

lets see stu...

 

Come on DullDays, let's have a serious debate... bring something to the table. I posted 10 reasons why I believe the club is trying to bully people out of having a season ticket as they was to force as many people to pay the full matchday prices.

 

Give me something back other than " I believe Nicola Cortese "

 

Give me some examples of things he has done for the fans that shows him/the club care. Please don't use the popping out for a cup of tea with people queueing up for tickets, or the cheap tickets for disabled kids ( which is club policy and has been for years ).

 

Give me some examples, it can't be that hard, I managed to post 10.

 

Yet another non-season ticket holder in you though with such a strong opinion on the selling of them when it doesn't affect you.

[StuRomseySaint]

There is one thing that tells me that the club are not trying to get S/ts stopped. If they wanted to get rid, I doubt they'd have given such a discount if you buy before a certain time.

I do agree that the renewal forms should have been sent by post, but the club may send a reminder, with say 10 days to go to people who have not renewed.That would save costs but target the fans who were not renewing. I may be proved wrong but I dont think the club wish to upset the S/t fan base.

 

The renewal discount is another core benefit. Something every single club does. They have to be careful not to remove every single benefit. They rose the prices 15%, if they had not given a renewal discount then the rise would have been 40%... far to much not to expect a massive backlash of fans. People keep on about costs, it costs them nothing to send email reminders out. They have a newsletter facility for that. It costs them nothing to update their website and it costs them a nominal amount to carry out local press advertising.

[Matthew Le God]

Come on DullDays, let's have a serious debate

 

How can anyone have a "serious debate" with someone like you, that replies to any point you disagree with using a petty insult or accusation?

Edited 20 June, 2010 by Matthew Le God

[StuRomseySaint]

How can anyone have a debate with someone like you that replies to any point you disagree with using a petty insult or accusation?

 

Come on Matty... I've give 10 reasons as to why the club are forcing people not to buy season tickets.

 

If you don't agree with me, then post 10 reasons as to why they ARE trying to sell season tickets.

[Matthew Le God]

Come on Matty... I've give 10 reasons as to why the club are forcing people not to buy season tickets.

 

If you don't agree with me, then post 10 reasons as to why they ARE trying to sell season tickets.

 

1) Explain why they are doing this...?

 

http://www.saintsfc.co.uk/page/NewsDetail/0,,10280~2074098,00.html

 

2) Explain why whenever someone has a difference of opinion with you on this forum you use petty insults or fling around accusations?

[StuRomseySaint]

1) Explain why they are doing this...?

 

http://www.saintsfc.co.uk/page/NewsDetail/0,,10280~2074098,00.html

 

2) Explain why whenever someone has a difference of opinion with you on this forum you use petty insults or fling around accusations?

 

1) Because there will be a rush for the last 3 days because of payday, by extending the hours it will stop them getting overwhelmed.

 

2) Come on, let's stay on subject.

 

So I might let you have half a point for the first one, which is more an operational decision than a commercial one in my opinion.

 

So can you give me 10 reasons? Let's forget the bickering and deal it facts. I have given you 10 facts what the club have/have not done which I believe would help restrict the amount of season ticket sales.

 

Now give me 10 reasons why I am wrong?

[John B]

Unfortunately John, I think this statement is going to be a common theme this season. The club just seem to currently have a refusal to communicate properly with their customers.

 

It was true of their reasons for ditching the installment plan.

It was true of their reasons for not offering half-season tickets.

It was true of their decision to start charging a ticket booking charge.

And it is true with the lack of renewal forms.

 

I think we just have to get used to the fact that the club is "Cortese's baby" and he is going to run it his way, and his way alone. If that involves p!ssing off previous customers in favour of a new business model then, apparently, so be it.

 

Yes I agree with what you are saying and it was a concern of FitzHugh Fella at the start of last season.

 

 

Of course we will have to live with the situation but in the past when fans were shareholders it felt that the fans were involved more in the clubs and as shareholders could get more info.

 

 

When Lowe etc left many said we had got our club back but I think that was far from the truth

[John B]

1) Because there will be a rush for the last 3 days because of payday, by extending the hours it will stop them getting overwhelmed.

 

2) Come on, let's stay on subject.

 

So I might let you have half a point for the first one, which is more an operational decision than a commercial one in my opinion.

 

So can you give me 10 reasons? Let's forget the bickering and deal it facts. I have given you 10 facts what the club have/have not done which I believe would help restrict the amount of season ticket sales.

 

Now give me 10 reasons why I am wrong?

 

I admire your singleminded approach to this thread and you main point is obviously a fully reasonable one - Unfortunately you are ****ing in the wind as the club belongs to NC/ML and they can do whatever they want in order to make more money for themselves or should I say they think they know how to make money .

 

But most people I know want value for money and if they think they are getting ripped off and go elsewhere.

 

Many boycotted the Club when Lowe was in charge but of course fully followed the Saints many may now attend less games only time will tell.

[Matthew Le God]

1) Because there will be a rush for the last 3 days because of payday, by extending the hours it will stop them getting overwhelmed.

 

2) Come on, let's stay on subject.

 

So I might let you have half a point for the first one, which is more an operational decision than a commercial one in my opinion.

 

So can you give me 10 reasons? Let's forget the bickering and deal it facts. I have given you 10 facts what the club have/have not done which I believe would help restrict the amount of season ticket sales.

 

Now give me 10 reasons why I am wrong?

 

I don't know why you have plucked 10 reasons out of the air. Not every reason has equal weighting.

 

The link I posted previously shows the club are extending hours to sell season tickets on the last three days of the month. If they didn't want to sell season tickets the office hours wouldn't be extended.

 

You didn't answer question 2) - Instead you say "Come on, let's stay on subject". Which is exactly what YOU don't do when you use petty insults in replies to people i this and other threads.

[StuRomseySaint]

I admire your singleminded approach to this thread and you main point is obviously a fully reasonable one - Unfortunately you are ****ing in the wind as the club belongs to NC/ML and they can do whatever they want in order to make more money for themselves or should I say they think they know how to make money .

 

But most people I know want value for money and if they think they are getting ripped off and go elsewhere.

 

Many boycotted the Club when Lowe was in charge but of course fully followed the Saints many may now attend less games only time will tell.[/quote

 

I am being very single-minded on this thread. The thing is , I have posted 10 reasons that actions of the club show they are not interested in selling season tickets.

 

Not only has nobody been able to dispute any of them 10 reasons, but they have also not been able to give me 10 reasons to the contrary.

[Thedelldays]

ok stu...what next..?

 

are we just going to keep on and on..or are you doing anything about it..?

 

no doubt, you will have a ST, brag about being blindly drunk that you cant remember the games and then boast about getting more than your fair share of tickets for big games (never heard you complain the for the JPT final)

 

what is next..what is the plan to engage the cluba about this..?

[John B]

I admire your singleminded approach to this thread and you main point is obviously a fully reasonable one - Unfortunately you are ****ing in the wind as the club belongs to NC/ML and they can do whatever they want in order to make more money for themselves or should I say they think they know how to make money .

 

But most people I know want value for money and if they think they are getting ripped off and go elsewhere.

 

Many boycotted the Club when Lowe was in charge but of course fully followed the Saints many may now attend less games only time will tell.[/quote

 

I am being very single-minded on this thread. The thing is , I have posted 10 reasons that actions of the club show they are not interested in selling season tickets.

 

Not only has nobody been able to dispute any of them 10 reasons, but they have also not been able to give me 10 reasons to the contrary.

 

 

They wont be able because it is NC/ML decision to make money without any real regard to the fans and nobody can do anything about it.

 

So you have the choice accept what NC/ML do and go to St Mary's or do not accept what NC/ML do get frustrated and either go or do not go to St mary's

Edited 20 June, 2010 by John B

[Thedelldays]

ffs john...dont be daft

 

why are they upgrading the training ground (when it is probably the best in the league)

why have they and are signing top class players..some of which are too good for this league

 

why dont they sell off the crown jewells and simply asset strip...?

[StuRomseySaint]

ok stu...what next..?

 

are we just going to keep on and on..or are you doing anything about it..?

 

no doubt, you will have a ST, brag about being blindly drunk that you cant remember the games and then boast about getting more than your fair share of tickets for big games (never heard you complain the for the JPT final)

 

what is next..what is the plan to engage the cluba about this..?

 

No 10 reasons?

 

You are the one keep the thread going by commenting on it ( even though it doesn't even affect you!!! )

 

If I am wrong, pick out my 10 reasons one by one and tell me why they are wrong, give me 10 examples of the club showing that they want as many season ticket holders as possible.

 

If not, be the man and admit on this occasion, I am right.

[Thedelldays]

go on stu....what are your plans to engage the club..

 

you have all the answers on here..why not engage the club with these answers if they are so "bang on"...why not..?

 

no one can be arsed to tell you if and why they think you are wrong as you wont accept them and will just insult people..(see above somewhere)

[StuRomseySaint]

ffs john...dont be daft

 

why are they upgrading the training ground (when it is probably the best in the league)

why have they and are signing top class players..some of which are too good for this league

 

why dont they sell off the crown jewells and simply asset strip...?

 

Training facilities and Academy are the single most profit-making machine a club can have... even more so than tickets.

 

We have signed £3m of players in the last 12 months, of which the vast majority will have been paid for in our profits. We should be signing Championship players, because we have a top Championship size income and profit.

[Thedelldays]

Training facilities and Academy are the single most profit-making machine a club can have... even more so than tickets.

 

We have signed £3m of players in the last 12 months, of which the vast majority will have been paid for in our profits. We should be signing Championship players, because we have a top Championship size income and profit.

 

 

 

wow..now you access to the clubs accounts..

 

please stu, join the rest of us and stop making your assumptions on this subject as "fact"

[StuRomseySaint]

go on stu....what are your plans to engage the club..

 

you have all the answers on here..why not engage the club with these answers if they are so "bang on"...why not..?

 

no one can be arsed to tell you if and why they think you are wrong as you wont accept them and will just insult people..(see above somewhere)

 

I have engaged with the club about the issue only to be told, "it's not changing, it's not open to debate ", the Echo have contacted the club and been ignored, the Saints Trust have contacted the club and been ignored, the owner of this website has contacted the club and been ignored. Not to mention the hundreds of complaints the club has recieved.

 

You could quite easily shut me up by rubbishing my 10 points I raised, or by raising 10 of your own to match them...

[Thedelldays]

I have engaged with the club about the issue only to be told, "it's not changing, it's not open to debate ", the Echo have contacted the club and been ignored, the Saints Trust have contacted the club and been ignored, the owner of this website has contacted the club and been ignored. Not to mention the hundreds of complaints the club has recieved.

 

You could quite easily shut me up by rubbishing my 10 points I raised, or by raising 10 of your own to match them...

 

 

but would it shut you up stu..?

somehow, I dont think it would..

 

well, maybe, going on and on and on will not change a thing..

 

maybe you should boycott the games then stu..? maybe you should organise a boycott..organise something..maybe a march through the city centre or a plane towing a banner..

do something stu, ffs..if you really believe you are on the money about all this..do something..

 

somehow, i reckon you will be there, drunk out of your face at the first home game with your ST in your wallet

[StuRomseySaint]

wow..now you access to the clubs accounts..

 

please stu, join the rest of us and stop making your assumptions on this subject as "fact"

 

Season Ticket Prices - 8th highest in Championship.

Match Day Prices - 6th most expensive in Championship

Average Attendance - 7th highest in Championship

 

So... do you need to go on accountancy course to see that our income and turnover will be that of a top half Championship club? The only revenue we lose to Championship is about £1m in TV money... which would have been more than made up from our JPT Cup run.

 

It's called common sense DullDays, you should try some.

[OldNick]

No 10 reasons?

 

You are the one keep the thread going by commenting on it ( even though it doesn't even affect you!!! )

 

If I am wrong, pick out my 10 reasons one by one and tell me why they are wrong, give me 10 examples of the club showing that they want as many season ticket holders as possible.

 

If not, be the man and admit on this occasion, I am right.

it is isnt a case of I'll give 10 reasons so you give 10 reasons why not.

As a s/t holder I pay for 23 games, of which due to various committments I can't make perhaps 5-6. The club realise that really Iam paying more per game than if I bought weekly as I may only attend 16/17/18. Also I will go if we are not winning every game. If they dont sell me a s/t they know I may not go if we are not winning. So therefore these business minded people realsie that the S?T holders are important and I believe will not jeopodise that.

Again I agree the renewals not sent out is an odd one, but I dont see the conspiracy here.

[John B]

I think the whole club is worth more than its parts.

 

 

Make an annual profit and then sell in a few years perhaps but of course I dont know

 

 

If they were doing it for fun as one or two have suggested they would probably do things differently

[Matthew Le God]

The only revenue we lose to Championship is about £1m in TV money

It's called common sense DullDays, you should try some.

 

Yet more petty insults!

 

btw the difference is more like £2.7m (£3m for the Championship and £300k for League One), also sponsorship is far higher in the Championship.

[Mutt Le Tiss]

As far as i know,once you have renewed,you have to wait until after the deadline to change your seat.It wont cost anymore to do this.

 

Thanks for that.

[View From The Top]

ring ring lmao!

 

So a company who wants a clients business expects the client to approach them in order to spend their money?

 

Wow, what insight. I wonder why all the other league clubs don't adopt that policy?

 

Still, when you're grown up and daddy isn't buying your tickets you may understand.

[Weston Saint]

The "window" closing for existing season ticket holders on 30th June is the equivalent of "early bird prices" of the past in my opinion.

 

I suspect the club will start its advertising campaign after 30th June to attract new season ticket holders. They will know that existing holders will make the necessary enquiries to renew. There is no point advertising for new ticket holders until that initial “window” is closed.

 

I see no evidence that season tickets will disappear or that the club do not intend to continue the same in future years. Delaying the announcement until 1st June or removing the Instalment plan is not evidence that the club do not like season tickets. It is a convenient argument for those disliking the way Mr Cortese runs the business but not “evidence”. The delay may well have been to give the club a chance to update their business plans after discussion with the Manager as to his needs and set season ticket prices within that plan. That would have included cutting out as much administration cost as possible. The club would not have absorbed such cost, it would have been recouped from the customer.

 

Prices have gone up above inflation for a couple of reasons. First, the increase in VAT from 15% to 17.5%. Second, the aspirations for success have increased and that has additional costs not least better players required at higher wages.

 

The club owner made no secret that he wanted the club to be self sufficient. That is not possible when rebuilding. It will hit his pocket in the short to medium term but some of that cost has to be borne by the customer as well.

 

We have one of the best stadiums in the league, one of the best teams, one of the best infrastructures so we have to expect to be paying one of the highest prices in the league.

[The Kraken]

I suspect the club will start its advertising campaign after 30th June to attract new season ticket holders. They will know that existing holders will make the necessary enquiries to renew. There is no point advertising for new ticket holders until that initial “window” is closed.

 

Sorry, but that makes very little sense to me.

 

If the club were going to advertise externallly for season tickets then they would have started when they first went on sale. Why is there "no point" in advertising until 30th June? Season tickets have been on sale to both existing and new customers from 1st June. It would have made much more sense to advertise before now, as you can target new and existing customers in one advertising campaign. Waiting a month to target new customers and thereby ignoring dismissing existing customers makes no business sense at all as you are missing the majority of your target market.

[saintwarwick]

I can't believe some of the posts on here, in this day and age it's not difficult to find out information whether it's online, via phone or just for being sensible in the knowledge knowing the season finishes in May and starts again in August. I agree about the installment plan being removed being a bad move but other than that the club have done nothing wrong. People are complaining about not receiving anything in the post, how many things get lost in the post in the first place? How many people were moaning about tickets sent out for our paints trophy final and were panicking because they had not received them. Get a life people ffs. Btw I see it as the club know we are hot favourites to win this league so it will be cheaper for you to get your season ticket in now otherwise you will be paying more over the course of the season because we will undoubtably sell more tickets as the season progresses.

[slickmick]

obviously not that bothered about getting one..

 

 

Maybe he's not, but if a renewal/reminder was sent to him, he may have sorted that out before his holiday.

[slickmick]

Sorry but thats crap....its not lazy.

 

Imagine you have been a season ticket holder for the past 20 or 30 years. You live outside Southampton, like you do, and are elderly and have no computer or access to one.

For the past 20-30 years you have had a renewal form sent to you, you fill in that form and send it back, hey presto you have renewed your season ticket.

This year you have had no renewal reminder, remember you have no access to a computer and you live 70 miles away.

How do you know the prices and when you can renew by ?

 

Now before you say "contact the club" - why the **** should you ?

You are a customer, you are giving them £400 and you are paying for their product.

How many other companies would work like this ?

If you get your car MOT'd or serviced at Kwikfit for example the following year they will remind you and tell you how much those services will cost this year. Why is it any different ?

 

As someone has said before people on here tend to live in a bubble. Forget us, the users of this forum, we know about the renewals, many of us have already I suspect. Just put yourself in someone elses shoes, like the guy whose Dad waits for the form. There are hundreds of people like that.

 

Why would a company only contact 75% of their custom through one medium when they can reach 95-100% by usung another simple and relatively cheap medium ? You dont need a big glossy book, one or two sheets of A4 paper would do it - how much would it cost ? The price of 2 season tickets ?

 

You send out a renewal reminder to all Season Ticket Holders on your database. Job done, no worries.

 

What is so hard to grasp about that ?

 

Very well put.

 

Thats the bit some on here just can't see, because the sun shines out of NC arse.

[saintwarwick]

Maybe he's not, but if a renewal/reminder was sent to him, he may have sorted that out before his holiday.

 

I sorted mine before my holiday, it wasn't very difficult at all and without a reminder in the post, hth.

[Thedelldays]

Very well put.

 

Thats the bit some on here just can't see, because the sun shines out of NC arse.

you say that if that is a bad thing..

 

im sorry...im sorry if I dont quite yet want to slate the man who effectively saved us from going out of existance..

 

sorry about that

[saintwarwick]

Very well put.

 

Thats the bit some on here just can't see, because the sun shines out of NC arse.

 

I don't live in Southampton, I live 125 miles away but have no problem with finding out information, I am sensible and would prefer to find out information from all other means rather than rely on a letter. This has nothing to do with NC, perhaps you should try it, you are afterall online

[slickmick]

you say that if that is a bad thing..

 

im sorry...im sorry if I dont quite yet want to slate the man who effectively saved us from going out of existance..

 

sorry about that

 

So he can do know wrong in your eyes, fine. But this is the first time I have found fault with him, I think he could have handled season ticket sales a lot better and sales could have improved. Still, we will see if his strategy works in the near future.

[slickmick]

...

Edited 20 June, 2010 by slickmick
wrong post

[Thedelldays]

For every person like you there is one that isn't. That is the market they are missing.

well..th truth will come out for the club if after the last home game of the season...the total number of home fans is lower than the season just gone and/or the gate receipts are down...

[The Kraken]

you say that if that is a bad thing..

 

im sorry...im sorry if I dont quite yet want to slate the man who effectively saved us from going out of existance..

 

sorry about that

 

But there is a difference between slating him and asking some genuine questions of the club.

 

Don't get me wrong, there's plenty on here (stanley for example) who seem to love taking digs at NC at any given opportunity.

 

However, it would be extremely arrogant of NC to assume that every single decision he makes is going to be the right one. I've no doubt at all he's making decisions with all the right intentions; but he's running a football club for the first time and its only natural that he'll make the odd mistake here or there. As customers it is our right to question the club, especially when they produce a fans' charter and months later decide to ignore it.

 

For the most part NC has been brilliant for the club, and if he's going to run the club his own way then we'll have to just get on with it. However, a football club is so much more than just a business, because the customers feel a massive empathy with the product provided. It would be a shame to see that diminish just because the owner won't adapt to the needs of the customer.