Saint Keith Posted 7 January, 2010 Posted 7 January, 2010 ive got a curve 8310. i took the battery out to do a soft reboot, and now its totally dead the red light comes on for about 3 to 4 seconds if i plug the power lead in, but part from that, nothing HELP !
Saint Keith Posted 7 January, 2010 Author Posted 7 January, 2010 :smt022 i wonder if getting a new battery would help
S-Clarke Posted 7 January, 2010 Posted 7 January, 2010 why did you need to do a soft reboot? did you do some sort of firmware/software update? if so, the firmware/OS on the device may be screwed. first off - download and run the latest firmware install on the PC from the blackberry/RIM website (do this before plugging it in, make sure you have blackberry desktop manager installed too...) https://www.blackberry.com/Downloads/browseSoftware.do;jsessionid=6596241065E9EE2A40A53BE902E1E0C1.node1 then plug the blackberry into your PC via USB and install/run this app - http://www.blackberryfreaks.com/JL_Cmder.html set it to wipe the device, that will completely clear the OS from the blackberry and then you can use the desktop manager to connect to the device and upload the firmware you installed earlier. bear in mind though, if you haven't done any backups - you'll loose any custom settings/custom applications/call logs/sms texts/stored emails etc. I support blackberries in my job and that JL_CMder is brilliant for fixing seemingly dead devices. the 8310's seem to be the worst culprits...
Saint Keith Posted 7 January, 2010 Author Posted 7 January, 2010 thanks. im away this week so havent got all the leads with me, will try it when i get back home at the weekend
Saint Keith Posted 7 January, 2010 Author Posted 7 January, 2010 why did you need to do a soft reboot? did you do some sort of firmware/software update? if so, the firmware/OS on the device may be screwed. first off - download and run the latest firmware install on the PC from the blackberry/RIM website (do this before plugging it in, make sure you have blackberry desktop manager installed too...) https://www.blackberry.com/Downloads/browseSoftware.do;jsessionid=6596241065E9EE2A40A53BE902E1E0C1.node1 then plug the blackberry into your PC via USB and install/run this app - http://www.blackberryfreaks.com/JL_Cmder.html set it to wipe the device, that will completely clear the OS from the blackberry and then you can use the desktop manager to connect to the device and upload the firmware you installed earlier. bear in mind though, if you haven't done any backups - you'll loose any custom settings/custom applications/call logs/sms texts/stored emails etc. I support blackberries in my job and that JL_CMder is brilliant for fixing seemingly dead devices. the 8310's seem to be the worst culprits... do you know if the default setting is to save contacts to the sim? if so, im not too worried, id had it nearly 2 years and due an upgrade anyway, but if all the contacts are stored on the handset instead them im knackered
S-Clarke Posted 8 January, 2010 Posted 8 January, 2010 do you know if the default setting is to save contacts to the sim? if so, im not too worried, id had it nearly 2 years and due an upgrade anyway, but if all the contacts are stored on the handset instead them im knackered im pretty sure the default location is the blackberry it's self just had a look at mine to make sure and i have no contacts on my sim, just on the phone. so the best thing to do first is to try a new battery i guess....!
exit2 Posted 8 January, 2010 Posted 8 January, 2010 why did you need to do a soft reboot? did you do some sort of firmware/software update? if so, the firmware/OS on the device may be screwed. first off - download and run the latest firmware install on the PC from the blackberry/RIM website (do this before plugging it in, make sure you have blackberry desktop manager installed too...) https://www.blackberry.com/Downloads/browseSoftware.do;jsessionid=6596241065E9EE2A40A53BE902E1E0C1.node1 then plug the blackberry into your PC via USB and install/run this app - http://www.blackberryfreaks.com/JL_Cmder.html set it to wipe the device, that will completely clear the OS from the blackberry and then you can use the desktop manager to connect to the device and upload the firmware you installed earlier. bear in mind though, if you haven't done any backups - you'll loose any custom settings/custom applications/call logs/sms texts/stored emails etc. I support blackberries in my job and that JL_CMder is brilliant for fixing seemingly dead devices. the 8310's seem to be the worst culprits... What he said, but would try the battery first as mine did that
saint_stevo Posted 8 January, 2010 Posted 8 January, 2010 can you not download desktop manager and plug the device in and export the contact? EDIT- suppose not if it goes off immediatly. S-Clarke, i also support BB's in my job, 8100, 8300, 8800, 8900's. Gonna give JL_CMder a go for some of the seemingly knackered devices i have sat in my draw!
Saint Keith Posted 9 January, 2010 Author Posted 9 January, 2010 panic over. managed to get a new cs2 battery, and it has been resurrected! [-o
exit2 Posted 9 January, 2010 Posted 9 January, 2010 Gonna give JL_CMder a go for some of the seemingly knackered devices i have sat in my draw! Make sure they have the latest OS on them first as sometimes it doesnt work. But JL_Cmder is great for getting rid of IT policies set up on BB's
S-Clarke Posted 9 January, 2010 Posted 9 January, 2010 panic over. managed to get a new cs2 battery, and it has been resurrected! [-o nice job! glad that's all it was in the end.
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