Ordering online for Norwich game

[Jackie@home]

Just spent a frustrating 20 mins trying to order my season ticket seats for the JPT semi-final. I only want to order 2 seats for 2 season ticket holders, but when I click on the match it doesn't give me the option of choosing my own seats. Also wants to charge me the price for non ST holders. Anybody else found their way round the site's wrinkles, as I know when I renewed my season tickets their instructions were as clear as mud?

[Footballfan]

I had the same issue so had to go to ground to get tickets.

[jethro]

thats one of the problems with online booking it don't allow you to book your own seat

and yet when you ring the booking office the message says it easier to book on line,yes but not your own seat!

[dingbattigger]

If you go into your order history the option is in there to buy your own seats for that game.

[tonibell]

Just spent a frustrating 20 mins trying to order my season ticket seats for the JPT semi-final. I only want to order 2 seats for 2 season ticket holders, but when I click on the match it doesn't give me the option of choosing my own seats. Also wants to charge me the price for non ST holders. Anybody else found their way round the site's wrinkles, as I know when I renewed my season tickets their instructions were as clear as mud?

I have a seanson ticket in the Northam and online its put me in the Itchen thought l done something wrong but so lm sat there could not make the ticket office as l took two days off for Hartlepool game.

[beatlesaint]

If you go into your order history the option is in there to buy your own seats for that game.

 

 

Pity they dont make that clear on the website - I haven't got my seat, so if I have someone elses that upsets them and so it snowballs.

[Blandford saint]

I've tried going into the order history but can't see anywhere that links to buying tickets for the Norwich game. Do the club think we are psychic or have hours to waste trying out every possible click until we find the right one?

[Whitey Grandad]

Pity they dont make that clear on the website - I haven't got my seat, so if I have someone elses that upsets them and so it snowballs.

I gave up on the website years ago. You can't buy two seats together, it's always too busy to deal with you. I bought my seat at the counter this morning but they only had one window open. I'm fairly sure that your own seat will not have been sold before Monday so you have probably bought a spare one.

[percy windham]

slightly off topic, but i cant open a new thread. Does anyone know what time last entry into the ground is for the wycombe game? Or have an email so I can ask some at the club?

[iansums]

Also, what has happened to booking car park on-line? This has disapppeared. I have to say the on-line booking is a big let down when compared to some of these theatre web sites like the Mayflower where you can choose exactly where you want to sit.

[Blandford saint]

I agree, Ian. The Mayflower website is excellent. You can get a very clear idea of your view, all seats that are available, and it is easy to use. Saints wouldn't go far wrong by getting the same people to sort out their site.

[iansums]

The only problem with the Mayflower is that you can't pre-book your tub of ice cream for the interval

 

Seriously though the club are probably not getting value for money for the website because a lot of fans don't bother with it and phone or walk up for their tickets and this defeats the object.

[stevegrant]

It's not particularly intuitive, but to get your own reserved season ticket seat, you need to go to "My Account" and then on the left there's an option for "Cup Matches and Season Renewals". In there, select "JPT Semi-Final" and then "Add to Order".

[channonball]

Has anyone had any problems buying via telesales?

 

I phoned up this week to buy a Northamption ticket on my customer number, but my season ticket is registered to my parents address in Southampton, while I live in London. I gave my customer number over, but they refused to send the tickets to my London address which you could argue is fair enough. So I said I'd buy one without my customer number because they were on general sale and not to worry about my purchase history. The sales guy then refused me the sale because I already had a customer number and insisted I had write a letter to the club to get them to change my address.

 

I had to get his manager to phone me back and they still refused to sell me the ticket in my name, so I had to set up a new customer number on my girlfriends name.

 

It's not the end of the world and ultimately I got a ticket, but both the web and telesales service are not customer friendly and need to be reviewed.

[Jackie@home]

Sorry to go on about this, but I followed Steve Grant's instructions, went into my account, clicked on to Cup Match and Season Renewals, and all I got was one drop down box with a meaningless code in it and an expiry date 07/09.

 

Like many others, I've now given up and ordered by phone.

[saints_is_the_south]

I emailed David Luker about this the other week, he said they are looking at updating the online ticket site so that you can purchase your own seat for cup games - obviously not implemented this yet though judging by this thread!