I thought she was referring to the fact that you need to read this thread carefully to appreciate the wonderfully subtle humour sometimes, ie Rallyboy's reference to the fact that Newco Pompey was only formed 2 years ago. I think that's what she meant.
My niece got a full refund on a Peugeot 407 she bought (about 6-7k). It took some doing and legal threats but she was well within her rights. She is away for a week at the moment but when she's back I will ask her the ins and outs if you like.
Here is a question for you, what really stops people rioting, stealing etc, is it a) your conscience and knowing its wrong or b) the thought of getting caught?
How about we try and re-educate people to realise they have a conscience and it's morally wrong to behave like that rather than being scared they might be caught? I suppose that idea is too naive