My Dad has been a Saints season ticket holder for 25 years now but unfortunately due to poor health he was unable to attend any more matches, so he wrote to the club explaining the situation and saying he wanted to surrender his season ticket and request a refund.
A week goes by without any response, and then yesterday he happens to notice a credit on his bank account for the unused part of the season.
Not even an acknowledgement, zilch, nada, no "thank you for your support for 25 years" - not surprisingly he's feeling very put out.
So much for the "Family Club" touch - more like "Fatally Corporate".
Guess that's just the way of the premier league club world these days.
Anyway just had to get that off my chest. Thanks for listening!