My friends and I had flights booked to Newcastle for the Hartlepool game. Due to the snow, several flights were cancelled, and according to the flybe website, ours was one of them. So we didnt travel, and I applied for a refund due to the cancellation. Nearly a month on now, Ive had an email from their accounts department saying that we wont be getting a refund because the flight was NOT cancelled. Ive replied saying that it was cancelled according to the webiste at the time, but I suspect their response will be something like, 'meh. Prove it.'
What can I do?