For anyone awaiting their smartcard, can you switch over to the mobile ticket (basically just a QR code) on the website? This should then be available as an immediate download.
The mobile ticket isn’t particularly mobile as you can’t easily import it into Apple Wallet on an iPhone. It’s a PDF you need to store somewhere on your phone.
The while website, particularly the ticket site, is very poor - not user friendly, difficult to navigate and very outdated looking. The App isn’t much better as it’s just a website bolted onto the app.