Has anyone had any problems buying via telesales?
I phoned up this week to buy a Northamption ticket on my customer number, but my season ticket is registered to my parents address in Southampton, while I live in London. I gave my customer number over, but they refused to send the tickets to my London address which you could argue is fair enough. So I said I'd buy one without my customer number because they were on general sale and not to worry about my purchase history. The sales guy then refused me the sale because I already had a customer number and insisted I had write a letter to the club to get them to change my address.
I had to get his manager to phone me back and they still refused to sell me the ticket in my name, so I had to set up a new customer number on my girlfriends name.
It's not the end of the world and ultimately I got a ticket, but both the web and telesales service are not customer friendly and need to be reviewed.